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[Slow death]

Thank you to the BetFury representative who responded quickly and provided a detailed explanation regarding my case in this forum.

Previously, I had contacted support via live chat about this issue but they didn't provide a clear explanation. Only after the BetFury representative here in the forum explained it, I finally understood what actually happened with my account.

I could actually complete the Level 2 KYC to resolve this issue. However, considering I only want to withdraw $11 from my total deposit of around $20 I feel this is not worth it.

I don't feel I have broken any rules or had any intention to cheat. However, I understand this is the procedure from BetFury's system.

Honestly, I don't see any reason for you to refuse to do KYC. I know you might argue that you prefer to maintain your privacy, but since you already use the casino and have even won some money there, and considering that most casinos nowadays require KYC ( yes, the casino with your subscription also requires KYC ), it's better to do KYC at the casino you've been using for a while. Even if you don't do KYC at that casino, they might eventually ask you for it at your subscription casino, or you might have to do it at other casinos as well.

[Taskford]

Thank you to the BetFury representative who responded quickly and provided a detailed explanation regarding my case in this forum.

Previously, I had contacted support via live chat about this issue but they didn't provide a clear explanation. Only after the BetFury representative here in the forum explained it, I finally understood what actually happened with my account.

I could actually complete the Level 2 KYC to resolve this issue. However, considering I only want to withdraw $11 from my total deposit of around $20 I feel this is not worth it.

I don't feel I have broken any rules or had any intention to cheat. However, I understand this is the procedure from BetFury's system.

Honestly, I don't see any reason for you to refuse to do KYC. I know you might argue that you prefer to maintain your privacy, but since you already use the casino and have even won some money there, and considering that most casinos nowadays require KYC ( yes, the casino with your subscription also requires KYC ), it's better to do KYC at the casino you've been using for a while. Even if you don't do KYC at that casino, they might eventually ask you for it at your subscription casino, or you might have to do it at other casinos as well.

Reasonable thoughts, but also his opinion is also valid since people would provably share same concern especially the amount they try to withdraw is small then KYC will be triggered.

But since that issue has been notice by their support I guess, its up for them now on how and when they resolve those small issue. If he want to continue to gamble here I guess completing KYC is not problem.

So we'll see how this ends up, since this issue will get solve if both parties cooperate.

[mitchr4]

Honestly, I don't see any reason for you to refuse to do KYC. I know you might argue that you prefer to maintain your privacy, but since you already use the casino and have even won some money there, and considering that most casinos nowadays require KYC ( yes, the casino with your subscription also requires KYC ), it's better to do KYC at the casino you've been using for a while. Even if you don't do KYC at that casino, they might eventually ask you for it at your subscription casino, or you might have to do it at other casinos as well.

Reasonable thoughts, but also his opinion is also valid since people would provably share same concern especially the amount they try to withdraw is small then KYC will be triggered.

But since that issue has been notice by their support I guess, its up for them now on how and when they resolve those small issue. If he want to continue to gamble here I guess completing KYC is not problem.

So we'll see how this ends up, since this issue will get solve if both parties cooperate.

The live chat support didn't provide a detailed explanation about my account issue, and I understand this because it's written in their terms of service that they have the right not to explain the reasons. I respect this policy since we basically agreed to their terms when we signed up.

As I mentioned before, completing Level 2 KYC just to withdraw such a small amount didn't feel worth it to me personally.

However, for the latest update: my issue has been completely resolved. I successfully withdrew all my funds following the instructions given by the BetFury representative here in the forum. The process went smoothly without any problems.
The only thing is, my account has now been permanently blocked and I'm not allowed to create a new account to play on this platform in the future.

[examplens]

As I mentioned before, completing Level 2 KYC just to withdraw such a small amount didn't feel worth it to me personally.

However, for the latest update: my issue has been completely resolved. I successfully withdrew all my funds following the instructions given by the BetFury representative here in the forum. The process went smoothly without any problems.
The only thing is, my account has now been permanently blocked and I'm not allowed to create a new account to play on this platform in the future.

Regardless of whether you are a 'big' or 'small' player, the casino lost one user just because of KYC requirements. I am sure that you are not the only case, and it is certainly not only at Betfury.
If you ever open a new account, you will probably be greeted by a request for KYC at some point, because of multiaccounting. 

[BetFury.com]

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The image seems dead so I capture the telegram channel and post it again



According to this time it seems that the freebet challenge is over, right?

edit:
Weird, the ibb image was not shown when I made this comment 

[terrific]

According to this time it seems that the freebet challenge is over, right?

Done already.

edit:
Weird, the ibb image was not shown when I made this comment 

Sometimes it happens to me as well. The image doesn't load and that's why I think that there's nothing in it.
But with the quote that you've made from Betfury's post, it's a large one that you have quoted.

[BetFury.com]

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[serjent05]

The live chat support didn't provide a detailed explanation about my account issue, and I understand this because it's written in their terms of service that they have the right not to explain the reasons. I respect this policy since we basically agreed to their terms when we signed up.

As I mentioned before, completing Level 2 KYC just to withdraw such a small amount didn't feel worth it to me personally.

However, for the latest update: my issue has been completely resolved. I successfully withdrew all my funds following the instructions given by the BetFury representative here in the forum. The process went smoothly without any problems.
The only thing is, my account has now been permanently blocked and I'm not allowed to create a new account to play on this platform in the future.

It is good to hear that the casino support had helped you to withdraw all your funds, and at the same time, it is sad to see one player leaving the casino.  I think there is no other way since you don't intend to do KYC due to the small amount, while the casino wanted to implement its ToS.  The Platform is being generousin that you are able to process the withdrawal even if you do not want to undergo KYC, other casinos will stand by their decision of not letting you process the withdrawal without undergoing KYC verification.

But in the end, it is good that the case ended without any dispute between the casino and the player.

[joeperry]

It is good to hear that the casino support had helped you to withdraw all your funds, and at the same time, it is sad to see one player leaving the casino.  I think there is no other way since you don't intend to do KYC due to the small amount, while the casino wanted to implement its ToS.  The Platform is being generousin that you are able to process the withdrawal even if you do not want to undergo KYC, other casinos will stand by their decision of not letting you process the withdrawal without undergoing KYC verification.

But in the end, it is good that the case ended without any dispute between the casino and the player.

Yes that's nice to hear, most of the gambling sites won't really release your fund if you won't comply with their terms and conditions. I understand your concern about withdrawing a small amount and they would like you to do a KYC which is not usually happen in most gambling sites but they're not wrong for asking as it's really written in the terms that they can conduct it anytime and to anyone. It is what it is, they've blocked your account but at least they let you withdraw your fund. I'm just curious what mostly trigger a KYC for users with small deposits or withdarwal, was it a random check or usually the gambling sites have an algorithm that spots unusual behavior, for instance depositing small amount, place bets and it's all win and they try to withdraw, or something like that?

[Taskford]

The live chat support didn't provide a detailed explanation about my account issue, and I understand this because it's written in their terms of service that they have the right not to explain the reasons. I respect this policy since we basically agreed to their terms when we signed up.

As I mentioned before, completing Level 2 KYC just to withdraw such a small amount didn't feel worth it to me personally.

However, for the latest update: my issue has been completely resolved. I successfully withdrew all my funds following the instructions given by the BetFury representative here in the forum. The process went smoothly without any problems.
The only thing is, my account has now been permanently blocked and I'm not allowed to create a new account to play on this platform in the future.

It is good to hear that the casino support had helped you to withdraw all your funds, and at the same time, it is sad to see one player leaving the casino.  I think there is no other way since you don't intend to do KYC due to the small amount, while the casino wanted to implement its ToS.  The Platform is being generousin that you are able to process the withdrawal even if you do not want to undergo KYC, other casinos will stand by their decision of not letting you process the withdrawal without undergoing KYC verification.

But in the end, it is good that the case ended without any dispute between the casino and the player.

This is one of good situation happened in his case, but still its unfortunate to see the result since his account has been permanently block and it seems no chance for him to play on Betfury again.

We don't know what happen since there's no reason provided so people will be aware to avoid to encounter same problem as him.

Maybe people need to be more careful and make sure that they play fairly and don't try anything that might give them a problem that they don't want to experience.

[serjent05]

It is good to hear that the casino support had helped you to withdraw all your funds, and at the same time, it is sad to see one player leaving the casino.  I think there is no other way since you don't intend to do KYC due to the small amount, while the casino wanted to implement its ToS.  The Platform is being generousin that you are able to process the withdrawal even if you do not want to undergo KYC, other casinos will stand by their decision of not letting you process the withdrawal without undergoing KYC verification.

But in the end, it is good that the case ended without any dispute between the casino and the player.

Yes that's nice to hear, most of the gambling sites won't really release your fund if you won't comply with their terms and conditions. I understand your concern about withdrawing a small amount and they would like you to do a KYC which is not usually happen in most gambling sites but they're not wrong for asking as it's really written in the terms that they can conduct it anytime and to anyone. It is what it is, they've blocked your account but at least they let you withdraw your fund. I'm just curious what mostly trigger a KYC for users with small deposits or withdarwal, was it a random check or usually the gambling sites have an algorithm that spots unusual behavior, for instance depositing small amount, place bets and it's all win and they try to withdraw, or something like that?

Yes, most players do multi-accounting to trick the casino, but I believe what happened in mitchr4 case is an honest mistake, so the casino bent its rules to let him withdraw without undergoing any KYC.  Both parties meet their demands so I believe all is good now.

Maybe people need to be more careful and make sure that they play fairly and don't try anything that might give them a problem that they don't want to experience.

Indeed we must be very careful during registration or signing-in, especially the Google linking account if we have more than one Google account.  We might made a mistake of linking another Google account if we don't pay attention creating another account in the casino, making an accidental multi-account.

[DeeppRockk]

This is one of good situation happened in his case, but still its unfortunate to see the result since his account has been permanently block and it seems no chance for him to play on Betfury again.We don't know what happen since there's no reason provided so people will be aware to avoid to encounter same problem as him.Maybe people need to be more careful and make sure that they play fairly and don't try anything that might give them a problem that they don't want to experience.

i mean, it sucks they blocked his account, but fighting with support for weeks over $11 seems like taking it all way too seriously for me.

my rule is simple: I dont leave any more on a site than I'd be okay with losing if the site disappeared tomorrow.

People get so wrapped up in this stuff, sending emails, posting on forums... its supposed to be entertainment.

if I was spending hours trying to get $11 back, its not fun anymore, its a stressful experience.

He should probably just take the L and find a different site to play on. There are dozens of them out there.

We'll probably never know the real story, and thats just how it is with these offshore sites. Maybe he did have two accounts, maybe their bot made a mistake.

at the end of the day, its their playground and their rules. i find its way less stressful to just treat it like an arcade. put your quarter in, play the game, and if the machine eats your coin, you just move on to the next one.

[examplens]

i mean, it sucks they blocked his account, but fighting with support for weeks over $11 seems like taking it all way too seriously for me.

I don't know what kind of weeks you are talking about. If you pay attention, after 15 minutes, there was a reaction from the support. Also, the status of this case was publicly announced on the same day.

I just got asked to do KYC after making a withdrawal on Betfury. It happened suddenly and I don't know what triggered it. What's more surprising is that my account is now completely locked I can't play, can't withdraw, can't even access any features until I complete KYC Step 2 and 3.

According to their support and TOS, if I don't complete the KYC within 30 days my account will be permanently blocked. Looks like I need to finish this verification quickly so I can play or withdraw my $11.

What confuses me a bit is that I never got any notification or warning that KYC would be required, especially since I've made several withdrawals before without any issues at all. Has anyone experienced something similar on Betfury?

Also, you can send me your username so I can investigate what happened to your account.

[DeeppRockk]

I don't know what kind of weeks you are talking about. If you pay attention, after 15 minutes, there was a reaction from the support. Also, the status of this case was publicly announced on the same day.

I've waited days to hear back from other sites before, so at least they're paying attention here. But man, this whole thing for just eleven bucks?

I get that it's the principle of the sitution, but at some point you gotta ask if it's worth the headache.

Doing a full KYC process with the passport and a selfie for the price of a couple of coffees just feels like a major chore.

I'd probably just get annoyed and forget about it. It's supposed to be fun. When I start having to argue and fight with support over chump change, it stops being a good experience.

I think the casino is being a bit ridiculous asking for it, and the player is getting way too worked up over it.

[terrific]

Maybe people need to be more careful and make sure that they play fairly and don't try anything that might give them a problem that they don't want to experience.

Indeed we must be very careful during registration or signing-in, especially the Google linking account if we have more than one Google account.  We might made a mistake of linking another Google account if we don't pay attention creating another account in the casino, making an accidental multi-account.

Yes, this could be one of the reasons why they thought of being multi accounting. They have never thought of it but it's possible.
Making account before because the registration is easy and smooth and going back sometime in the future, they've made another one again.
And when it's detected, there is no dispute with that anymore if there is a strong evidence.

[Awaklara]

Indeed we must be very careful during registration or signing-in, especially the Google linking account if we have more than one Google account.  We might made a mistake of linking another Google account if we don't pay attention creating another account in the casino, making an accidental multi-account.

An unintentional mistake when logging in with a Google account should not be considered evidence of dual account abuse. Because when you realize that you are logged in with another account, you will not continue playing and will return to your own account. Moreover, when investigating an accidentally created account, it surely will not have any activity history. That account will not abuse anything. 
A case that could be very accurate for a dual account accusation is deposits from the same source, and also the customer's IP.

[Mandoy]

Indeed we must be very careful during registration or signing-in, especially the Google linking account if we have more than one Google account.  We might made a mistake of linking another Google account if we don't pay attention creating another account in the casino, making an accidental multi-account.

An unintentional mistake when logging in with a Google account should not be considered evidence of dual account abuse. Because when you realize that you are logged in with another account, you will not continue playing and will return to your own account. Moreover, when investigating an accidentally created account, it surely will not have any activity history. That account will not abuse anything. 
A case that could be very accurate for a dual account accusation is deposits from the same source, and also the customer's IP.

Google has accidents with the creation of multiple accounts. These errors should not be considered as abuse because these accounts are normally not active. The genuine dual account breach is better detected with such pieces of evidence as deposits made by the same source or identical IP. Casinos are supposed to look into real evidence rather than good faith error. Extra checking which account is attached at the time of registration can help avoid the superfluous problems.

[gunhell16]

Thank you to the BetFury representative who responded quickly and provided a detailed explanation regarding my case in this forum.

Previously, I had contacted support via live chat about this issue but they didn't provide a clear explanation. Only after the BetFury representative here in the forum explained it, I finally understood what actually happened with my account.

I could actually complete the Level 2 KYC to resolve this issue. However, considering I only want to withdraw $11 from my total deposit of around $20 I feel this is not worth it.

I don't feel I have broken any rules or had any intention to cheat. However, I understand this is the procedure from BetFury's system.

So what you're saying is that it feels against your will to comply with level 2 KYC here at Betfury because it's required for as little as $11, right? If I understand correctly, you feel that way because you're required to complete level 2 KYC for such a small amount. If I were in your situation, I might feel the same way.

In other words, the KYC process is usually required when withdrawing large amounts from the casino. So, if it's required for an amount as small as $11, it might make you think twice,
but you still did it because you trust the casino, right? But anyway, it seems like there weren't any problems in the end, right?

[Mahdirakib]

In other words, the KYC process is usually required when withdrawing large amounts from the casino. So, if it's required for an amount as small as $11, it might make you think twice,
but you still did it because you trust the casino, right? But anyway, it seems like there weren't any problems in the end, right?

He decided to close his account and receive the remaining funds instead of completing the KYC verification process just for $11. Nowadays, online casinos often apply KYC verification to user accounts even if the user does not make any withdrawal request and has no funds in the account. It has happened to me in two different casinos.