Blockchain.com Accounts Hacked in july

[extra33]

some people talk about zero Balance wallets for blockchain.com.
Many of Them say their security had been at High level.
Many first screen after login has error.
Hack was only for Blockchain.com wallets and imported wallets is ok.

Blockchain.com says nothing about it. 

If you have Blockchain.com wallet check it now and check IP setting some Ip setting changed to 185.%.%.%

Sure hack had been server side not from email or....

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Share yours and twitte about it 

Bold it please

[BitcoinGirl.Club]

In the recent time I saw few users to post information that they lost money in blockchain.com wallet that their funds were disappeared. The latest one is someone was saying his money was gone once he moved the fund to exchange wallet.

Here we have a the case
https://bitcointalk.org/index.php?topic=5277315.0

Does your post have a reference/source?  

[Josefjix]

Don't personally have any asset stored on blockchain.com, isn't the site safe from hacks and malwares? Have they not made an official statement regards where those funds might have gone to? I'm suspecting the exchange is part of the people who defrauded the victims. I might be wrong though.

[extra33]

In the recent time I saw few users to post information that they lost money in blockchain.com wallet that their funds were disappeared. The latest one is someone was saying his money was gone once he moved the fund to exchange wallet.

Here we have a the case
https://bitcointalk.org/index.php?topic=5277315.0

Does your post have a reference/source?  

I did not send to exchange just I lost etherum and stellar. both are zero Now.
I talked with others and some people have same experience.
Money gone to unknown wallets.
My first screen open with error.
I used seeds and recovered it but now wallets are zero and History shows transfer to  unknown wallets.sure Blockhain.com Hacked

[blockman]

Blockchain.com is known for common bugs but if there's a hack that happened, there's no report or news about it. Those people probably have experienced the bug.
But if it's not the bug, they probably were a victim of phishing for blockchain.com. It's very common that wallet is always the subject by those phishing website makers.

[extra33]

Blockchain.com is known for common bugs but if there's a hack that happened, there's no report or news about it. Those people probably have experienced the bug.
But if it's not the bug, they probably were a victim of phishing for blockchain.com. It's very common that wallet is always the subject by those phishing website makers.

sure it was not phishing. I used 2 accounts just one of them has problem with zero balance

blockchain.com send an email before ask 2FA code.phishing site can't send that email.

[harizen]

I did not send to exchange just I lost etherum and stellar. both are zero Now. I talked with others and some people has same experience.
Money gone to unknown wallets. My first screen open with error. I used seeds and recovered it but now wallets are zero and History shows transfer to  unknown wallets.sure Blockhain.com Hacked

It's just between two scenarios; a) you are unaware that it's your fault why someone got to access your wallet and b) blockchain.com do some sh*t to you. What's the support tell you about the case?

We can't conclude what really happened as there is also the time wherein people complaining about service but it's their fault why scammed happen. But as you have mentioned, since other people experienced it too, what we can say is, there are more reasons now why you or others shouldn't use blockchain.com for whatever purpose. There is authorization needed before someone can open Blockchain.com account so it's really a question of how the hack was done.

I understand the frustration. I don't know how much the amount involved but you really need to move on. Spread words about their sh*tty service as a form of protest if you are really sure that it's their fault.

[extra33]

I did not send to exchange just I lost etherum and stellar. both are zero Now. I talked with others and some people has same experience.
Money gone to unknown wallets. My first screen open with error. I used seeds and recovered it but now wallets are zero and History shows transfer to  unknown wallets.sure Blockhain.com Hacked

It's just between two scenarios; a) you are unaware that it's your fault why someone got to access your wallet and b) blockchain.com do some sh*t to you. What's the support tell you about the case?

We can't conclude what really happened as there is also the time wherein people complaining about service but it's their fault why scammed happen. But as you have mentioned, since other people experienced it too, what we can say is, there are more reasons now why you or others should't use blockchain.com for whatever purpose.

I understand the frustration. I don't know how much the amount involved but you really need to move on. Spread words about their sh*tty service as a form of protest if you are really sure that it's their fault.

I asked them and they say for bad screen and errors it is bug you can use App. for money we can't do anything

Maybe people must send their money to safer wallet

[Upgrade00]

Don't personally have any asset stored on blockchain.com, isn't the site safe from hacks and malwares?

No site is impervious to hacks and malwares. Security is a two way process;
• The user has to maintain safety when accessing an account, by not downloading unverified applications, avoiding random links, not repeating passwords etc. If one clicks on a malware or downloads a malicious script, their funds can be stolen from any platform.
• The platform also has to protect the assets of its users, by using secure servers, regularly checking for vulnerabilities etc.

I asked them and they say for bad screen and errors it is bug you can use App. for money we can't do anything

Do you mean they told you to use the app if you have a bad screen or error, and for stolen money, they cannot do anything about it (like refund)?

[buwaytress]

Yeah, not defending blockchain.com or anything but in the few cases I can remember about people posting about accounts hacked there, the fault generally can be pinpointed to the user themself... likely a compromised device, as is often the case with these "wallet hacks". That said, if it turns out to be a fault on server side, it's something waiting to happen.

[hd49728]

You should be aware of the related things in account or wallet security.

There are 2 sides in this issue. The company that provides service (wallet in this case). And the customer who uses service.

Company as a service provider has to build up a good platform, bugs should be fixed, codes should be checked carefully, and security on their platform has to be strong and good to protect their customers' accounts and money.

Customers have to secure their accounts on their sides. It is their responsibilities to protect their accounts: Activate 2FA (2-factor aunthentication) with application. Some people don't care to activate 2FA. Some do activate it but choose the method with SMS code that is too bad to use. SMS code can be locked by government or telecommunication companies or the SIM swap attacks are risky.

Have healthy internet surfings.
Prepare their devices with AV softwares, keep it updated.
Accounts must be set up with strong passwords.

The company has nothing to do if customers don't care about their own security and have bad internet surfings.

Good topics on security and privacy

[extra33]

Don't personally have any asset stored on blockchain.com, isn't the site safe from hacks and malwares?

No site is impervious to hacks and malwares. Security is a two way process;
• The user has to maintain safety when accessing an account, by not downloading unverified applications, avoiding random links, not repeating passwords etc. If one clicks on a malware or downloads a malicious script, their funds can be stolen from any platform.
• The platform also has to protect the assets of its users, by using secure servers, regularly checking for vulnerabilities etc.

I asked them and they say for bad screen and errors it is bug you can use App. for money we can't do anything

Do you mean they told you to use the app if you have a bad screen or error, and for stolen money, they cannot do anything about it (like refund)?

Sure It is hack.it is not phishing or virus ,....
security is up there.when you want to login you must use Id and after that they send email with link for that id.after that you must use 2FA code.
Their response is not professional.I think They know about that but because of refund Don't say anything

https://imgur.com/bL0PCUW


My 2FA was ok.I had that account for 4 years No problem.
Now I know  others have same problem with them

https://imgur.com/wE5xtcS

[Lucius]

I have no doubt at all that most of the losses on this service are the result of phishing, but also that there have been some hard-to-explain cases over the years that have indicated that from time to time someone apparently finds some security holes he uses to hack. There is no great wisdom here, you just need to change the way you think - everything that is entrusted to another to keep is not really yours. You log in to your account, you see that balance is 0 and that's where the whole story ends - support has never been and will never be of much help.

extra33, I don't know if there was anything from this lawsuit - but you can try to contact this user -> Blockchain.com scam - lost funds

[Charles-Tim]

I do not even get the reason people will be using a wallet that support email. Email is another means a wallet can be hacked, a wallet that provided someone with seed phrase, why email again. To compromize someone's email is easy for hackers as many people are not using 2fa to protect their email. Unlike the best noncustodial wallets that does not require email at all.

Only seed phrase is enough for backup, no need of any email at all. The seed phrase should be properly written on a metallic sheet, or paper and laminated. Which means the back up is offline. If protected, nothing will happen.

We should also be careful of hackers, they can make use of malware like keyloggers, trojan horse and many others to perform malicious activities on our wallet device that can lead to loss of funds. But specifically, using blockchain wallet is more risky as it requires emails which can be used to compromise the wallet if attackers knows about it.

Better use safe wallet like electrum for bitcoin or coinomi for multicurrency purposes.

[BitMaxz]

Since blockchain wallet is online there are many possible can be happen you might be infected or you might be phished.

That's why I stop using online wallet because we can't blame them if you contact them they will always say "that the issue is in our side not their side" and they already have reputation in Bitcoin industry.

Next time don't use their service to avoid loses.

Do you remember the address if where your coins are save?
Maybe we can check it on explorer if still has the balance and maybe it's just a bug? Because sometimes they have some bugs reporting it to their support will fix the issue by refreshing your account(Just like on Coinbase).

[Mahdirakib]

Once I got a mail like that

You have received a transaction/payment, please click below to see the transaction.
A hidden suspicious link

There was few more thing written in that message, I don't remember those. During that time I shouldn't receive any transaction unless someone sent it by mistake. I was aware about it. Instead of clicking the mail link I logged in to my Blockchain account and found no new tx. Then I checked the mail again, title was Blockchain.com but the mail address wasn't blockchain official mail address. So I ignored it and deleted the message. And haven't faced any issue with my account yet. Maybe it was a fishing attack by someone to access my account.

Can you confirm that anything like this never happened with you?

[extra33]

Since blockchain wallet is online there are many possible can be happen you might be infected or you might be phished.

That's why I stop using online wallet because we can't blame them if you contact them they will always say "that the issue is in our side not their side" and they already have reputation in Bitcoin industry.

Next time don't use their service to avoid loses.

Do you remember the address if where your coins are save?
Maybe we can check it on explorer if still has the balance and maybe it's just a bug? Because sometimes they have some bugs reporting it to their support will fix the issue by refreshing your account(Just like on Coinbase).

sure I  checked balance is 0.
They have problem with their servers .people must talk about it and leave them before losing money

[BitcoinGirl.Club]

I did not send to exchange just I lost etherum and stellar. both are zero Now.

I understand your situation. I was making a point with that example topic created by the other user against Blockchain.

I talked with others and some people have same experience.
Money gone to unknown wallets.
My first screen open with error.
I used seeds and recovered it but now wallets are zero and History shows transfer to  unknown wallets.sure Blockhain.com Hacked

I am not sure about the hack thing you are not the one I saw first time was saying the same thing. Like I said there were few other users too who made some post in the forum about their funds not showing up or they lost funds.

People have many problems with blockchain.com now

What do you expect us to do? We are just forum guys. I think Blockchain.com does not have any account with us too or we could call them and ask for an explanation.

[harizen]

I asked them and they say for bad screen and errors it is bug you can use App. for money we can't do anything

Maybe people must send their money to safer wallet

Asked them how is it possible to breached your account even with 2FA. Somehow they can give you some reasons why it happened.

Ask also for logs as maybe there's a "mole" around you that you are unaware of.

Either way, don't use blockchain.com now.

Here we have a the case
https://bitcointalk.org/index.php?topic=5277315.0

OP there just gave an update that everything is fine now on his side.

[ultrloa]

I did not send to exchange just I lost etherum and stellar. both are zero Now. I talked with others and some people has same experience.
Money gone to unknown wallets. My first screen open with error. I used seeds and recovered it but now wallets are zero and History shows transfer to  unknown wallets.sure Blockhain.com Hacked

It's just between two scenarios; a) you are unaware that it's your fault why someone got to access your wallet and b) blockchain.com do some sh*t to you. What's the support tell you about the case?

We can't conclude what really happened as there is also the time wherein people complaining about service but it's their fault why scammed happen. But as you have mentioned, since other people experienced it too, what we can say is, there are more reasons now why you or others should't use blockchain.com for whatever purpose.

I understand the frustration. I don't know how much the amount involved but you really need to move on. Spread words about their sh*tty service as a form of protest if you are really sure that it's their fault.

I asked them and they say for bad screen and errors it is bug you can use App. for money we can't do anything

Maybe people must send their money to safer wallet

If that's the case people should really withdraw their funds to different provider since how could those balance missing if there's no somethings shady happening? Maybe for now ask them to solve your issue since if they insist then this is a big red flag on them.