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TwitchySeal
Legendary
Offline
Activity: 2534
Merit: 2016
Join the world-leading crypto sportsbook NOW!
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October 20, 2020, 07:35:05 PM |
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He didn't post all emails and left out the part where we offered to cancel the winnings in exchange for his deposit being returned.
You should post the email (with his consent). Right now it looks like you're lying about that part. His wager was on a game that was excluded from the 40x rollover as per the terms too.
Are you referring to this? Wagering at Video Poker, roulette (any roulette), Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements.
Because that just says those games don't contribute to the requirement. That's not the same as not being allowed to play them. We will keep focusing on making the site even better for real players. Have a good day.
There won't be very many real players if you don't focus on your reputation as well.
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imstillthebest
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October 20, 2020, 08:15:19 PM |
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You don't have to have the largest multiplier to win, you just have to be the most recent.
Seems you bring unique terms of contest at this time and somehow I feel this is unfair for someone that hit the highest multiplier in the early days Yeah I know this competition isn't about who has the highest multiplier but the most recent that hit the required multiplier (50x or more), I think most people will prefer to join this competition in the last days of it although as you said before there is no guarantee to hit it. most recent who win over 50x multiplier ? but 50x is already a high multiplier if i were to ask but its possible to hit it early as long as bad luck wont screw you . its unfair to some that hit it right before they released a contest like this but what can they do if the site was late to think of a contest like this ? they can still have a chance to participate and its not too late yet . the contest was catchy but not unique as i have seen this before to the other site but it did end up pretty quick .
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RichGang
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October 21, 2020, 03:31:56 AM |
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I have been following this topic waiting for you to tell us a more reasonable reason why you seized a players winning and instead you are telling of about a site update we requested for. What we are requesting for you to do is to give reasonable reasons why a player winning was not paid. I was too busy to read the screenshots earlier on. After reading i, it so clear that you gave out the btc out of goodwill or as a gift not because he asked you to refund. I will not reject a gift like that if i was in his place. Are you telling me that if he had deposited some btc and lost it you will have refunded it because you did not expect him to come back? I have reviewed several casino and from my experience about similar issues like this, i will advice you to pay him any amount won. Next time if you do not want a player to continue playing in your site, ban him. as long as he is not banned, you must pay him any money he wins.
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I REVIEW BTC CASINOS
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Yogee
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October 21, 2020, 05:01:32 AM |
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He didn't post all emails and left out the part where we offered to cancel the winnings in exchange for his deposit being returned.
You should post the email (with his consent). Please do this VerveCasino. rationalgene already dared you to post those emails from his recent comments so there is no need to worry about customer privacy policy. We will keep focusing on making the site even better for real players. Have a good day.
There won't be very many real players if you don't focus on your reputation as well. I couldn't agree more. ...... rationalgene, you have the option open a thread on this board https://bitcointalk.org/index.php?board=83.0 and post all evidence if the casino will keep on ignoring you.
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R |
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rationalgene
Newbie
Offline
Activity: 13
Merit: 0
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October 21, 2020, 07:34:42 AM |
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He didn't post all emails and left out the part where we offered to cancel the winnings in exchange for his deposit being returned.
You should post the email (with his consent). Please do this VerveCasino. rationalgene already dared you to post those emails from his recent comments so there is no need to worry about customer privacy policy. We will keep focusing on making the site even better for real players. Have a good day.
There won't be very many real players if you don't focus on your reputation as well. I couldn't agree more. ...... rationalgene, you have the option open a thread on this board https://bitcointalk.org/index.php?board=83.0 and post all evidence if the casino will keep on ignoring you. i am trying to be rational with my actions because of the respect i have for the person that reffered me to the site. but if they keep up with this, i will have no other option than to post this in all btc forums and all gambling forums. reddit etc. the little cash will make them loose more bigger customers. i dont think vervecasino will want that. i am only asking him to send out my little winning. i see my account is still active. if i depo and loose, i am sure he will not refund it and say hey we didnt expect u to come so take back your money. if you dont want a player in your site, all u need do is ban the player. please send me my winning. when u run free spins, u should know there there are a few people that wll come in and still win irrespective of your hard terms. send me my winning vervecasino
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VerveCasino.com (OP)
Copper Member
Jr. Member
Offline
Activity: 140
Merit: 3
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October 21, 2020, 09:30:06 AM |
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Latest King of the Hill Slots standings LupusDei just jumped in to the lead with a 0.15 EUR bet and is looking at first place winnings of 64 EUR! Can you knock him off the top? https://vervecasino.com
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TwitchySeal
Legendary
Offline
Activity: 2534
Merit: 2016
Join the world-leading crypto sportsbook NOW!
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October 21, 2020, 10:28:21 AM |
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Think about how spamming the thread while ignoring the community looks. You'd be better off not doing that.
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Distinctin
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October 21, 2020, 11:05:22 AM |
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Think about how spamming the thread while ignoring the community looks. You'd be better off not doing that. I have to agree this. Ain't that neccessary but I think they are doing this just to show how stransparent they are. This will also drag attention and they want to gain trust from the community since they are new.
Well, I believe that team can make this thread a better place and sort of information regarding to any update made. Keep that transparency all the time, listen to what people's are suggesting to happen.
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RichGang
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October 21, 2020, 06:33:04 PM |
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Think about how spamming the thread while ignoring the community looks. You'd be better off not doing that. I was surprised to see that myself. I hope he pays rationalgene. this is a bad start for them. once people see that they dont pay players for lame reasons like insults, people will be scared to play there. i will not trust vervecasino till this is fixed.
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I REVIEW BTC CASINOS
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VerveCasino.com (OP)
Copper Member
Jr. Member
Offline
Activity: 140
Merit: 3
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October 22, 2020, 09:11:03 AM |
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Our slots King of the Hill contest prizepool has almost doubled since yesterday! There's still 3 days to get your name at the top of the leaderboard. remember, it's the most recent 50x win that gets the top spot, not the highest multiplier https://vervecasino.comFor the accounts asking again about goodac, scroll back a few pages, we already addressed the issue and made our final decision, there will be no change made as he broke the terms, forfeited his FREE spins winnings and received his deposit back in full.
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panjul07
Legendary
Offline
Activity: 3472
Merit: 1352
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October 22, 2020, 11:47:40 AM |
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So I made a deposit of doge coin an hour ago, it was credited fast after confirmation. Tried to play some games from some different providers but what I get? I cant play those games with my deposit. Anytime I open a game, my balance is automatically switched back to BTC. I experienced the same thing on other casino some time ago, the issue was that not all games can be played with altcoins. Is this the same on your site? If I cant play with the coins I deposited, so what is the purpose of accepting altcoins as payment method? I have no ideas what to do now with my doge, if you can swap it to btc then it is good but if I cant use my doge to play any games then what should I do? Can I withdraw it without playing a single bet? If no, can you please tell me which game that can be played with doge? Hello When you click on a game and it goes to the play page can you try changing your currency at the top by clicking the dropdown and changing to doge BEFORE you click the play button? That should fix your issue.
Thanks it works, a bit complicated as I need to change it before clicking the play button. Would be nice if you can update it with a better system, so once I set my balance in doge then it will be my default balance which will stay anytime I open any game.
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VerveCasino.com (OP)
Copper Member
Jr. Member
Offline
Activity: 140
Merit: 3
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October 22, 2020, 11:52:00 AM |
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So I made a deposit of doge coin an hour ago, it was credited fast after confirmation. Tried to play some games from some different providers but what I get? I cant play those games with my deposit. Anytime I open a game, my balance is automatically switched back to BTC. I experienced the same thing on other casino some time ago, the issue was that not all games can be played with altcoins. Is this the same on your site? If I cant play with the coins I deposited, so what is the purpose of accepting altcoins as payment method? I have no ideas what to do now with my doge, if you can swap it to btc then it is good but if I cant use my doge to play any games then what should I do? Can I withdraw it without playing a single bet? If no, can you please tell me which game that can be played with doge?
Hello When you click on a game and it goes to the play page can you try changing your currency at the top by clicking the dropdown and changing to doge BEFORE you click the play button? That should fix your issue.
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rationalgene
Newbie
Offline
Activity: 13
Merit: 0
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October 22, 2020, 04:56:12 PM |
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this is a summary of what happened. i was a high roller in a site and got referred to this site. i was given a few free spins. luckily for me, i was able to make the freespins to 0.014btc. this was really time consuming. when i tried withdrawing, a message popped up saying i cant withdraw without depositing. i deposited 0.0008btc, played a little more and made it to about 0.017btc, when i tried withdrawing again, i got a message that i cant withdraw till i wager 40x my profit. this particular message really pissed me off because they never told me about all this when i was given the free spins. i knew i will eventually loose all the cash because the terms and the rules they where coming up with just did not make sense. i saw it as a way of the site just luring people to come loose. well as expected i lost all my profit after wagering about 95% of what i was asked to wager. i contacted velvecasino and told them that next time they should specify terms clearly before players start playing. yes i was pissed and it was displayed in the message i sent them. after this time, i went to bed then woke up to see an email from them saying they they will send back the 0.0008btc i deposited if i send an adress, i sent it because it will make no sense to reject free cash. they sent the 0.0008btc to the adress i provided. i am sure they decided to do that after seeing how much i wagerd and how much i lost. i saw it as a compensating gift. later the same day, i logged in for my free spins, once again, i was lucky to make about 0.003btc, tried withdrawing and still got the same cant withdraw till i wager 40x my profit. i had to wager it and till i reached the 40x wager of profit. i was able to make a proft of 0.006btc. i tried withdrawing and this time it was successful. i waited for hours and it never broadcasted on blockchain. so, i had to contact support again and this time they cancelled the withdrawal and said they won't pay me because i insulted them and that i said i will forfeit the free spin. why will i fuckken do that when i know i have wagered enough to be able to withdraw? why will i do then when i know i have a contest i am topping? why will i fuckn forfiet spins when i have several spins ahead of me and i know that the possibility of winning more is high. why will i forfeit all this for 0.0008btc? the truth is these guy didnt believe that someone could actually come in with free spins and win. i will attach screenshots of the emails, and screenhots of the my winnigns and the cancelled withdrawal they cancelled the 0.0053 btc withdrawal https://prnt.sc/v2hswfi tried withdrawing and couldnt https://prnt.sc/v2i081https://prnt.sc/v2i0z5this is when i was able to withdraw https://prnt.sc/v2i1xbthis is where they asked if i will want the 0.0008btc back https://prnt.sc/v2i7e6here , they said they are not going to pay https://prnt.sc/v2i8j1https://prnt.sc/v2i9b8 VERVECASINO PAY ME MY WINNINGS
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VerveCasino.com (OP)
Copper Member
Jr. Member
Offline
Activity: 140
Merit: 3
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October 22, 2020, 07:03:44 PM |
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this is a summary of what happened. i was a high roller in a site and got referred to this site. i was given a few free spins. luckily for me, i was able to make the freespins to 0.014btc. this was really time consuming. when i tried withdrawing, a message popped up saying i cant withdraw without depositing. i deposited 0.0008btc, played a little more and made it to about 0.017btc, when i tried withdrawing again, i got a message that i cant withdraw till i wager 40x my profit. this particular message really pissed me off because they never told me about all this when i was given the free spins. i knew i will eventually loose all the cash because the terms and the rules they where coming up with just did not make sense. i saw it as a way of the site just luring people to come loose. well as expected i lost all my profit after wagering about 95% of what i was asked to wager. i contacted velvecasino and told them that next time they should specify terms clearly before players start playing. yes i was pissed and it was displayed in the message i sent them. after this time, i went to bed then woke up to see an email from them saying they they will send back the 0.0008btc i deposited if i send an adress, i sent it because it will make no sense to reject free cash. they sent the 0.0008btc to the adress i provided. i am sure they decided to do that after seeing how much i wagerd and how much i lost. i saw it as a compensating gift. later the same day, i logged in for my free spins, once again, i was lucky to make about 0.003btc, tried withdrawing and still got the same cant withdraw till i wager 40x my profit. i had to wager it and till i reached the 40x wager of profit. i was able to make a proft of 0.006btc. i tried withdrawing and this time it was successful. i waited for hours and it never broadcasted on blockchain. so, i had to contact support again and this time they cancelled the withdrawal and said they won't pay me because i insulted them and that i said i will forfeit the free spin. why will i fuckken do that when i know i have wagered enough to be able to withdraw? why will i do then when i know i have a contest i am topping? why will i fuckn forfiet spins when i have several spins ahead of me and i know that the possibility of winning more is high. why will i forfeit all this for 0.0008btc? the truth is these guy didnt believe that someone could actually come in with free spins and win. i will attach screenshots of the emails, and screenhots of the my winnigns and the cancelled withdrawal they cancelled the 0.0053 btc withdrawal https://prnt.sc/v2hswfi tried withdrawing and couldnt https://prnt.sc/v2i081https://prnt.sc/v2i0z5this is when i was able to withdraw https://prnt.sc/v2i1xbthis is where they asked if i will want the 0.0008btc back https://prnt.sc/v2i7e6here , they said they are not going to pay https://prnt.sc/v2i8j1https://prnt.sc/v2i9b8 VERVECASINO PAY ME MY WINNINGSHello. Please check your email. We reviewed the issue and agree there was miscommunication internally and have refunded your confiscated winnings for you to withdraw to your own wallet. Thanks
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babygun
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October 22, 2020, 07:23:47 PM |
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-snip
Hello. Please check your email. We reviewed the issue and agree there was miscommunication internally and have refunded your confiscated winnings for you to withdraw to your own wallet. Thanks
That is a plottwist, what has changed vs 2 days ago ?: We'll address the situation with goodac (who could have posted with his real account that already posted in this thread) once and once only. There is no discussion to be had here about this.
He didn't post all emails and left out the part where we offered to cancel the winnings in exchange for his deposit being returned. This was before we even checked his balance, his winnings or his wagered amount. We just saw his abuse and complaints and assumed he didn't even play his deposit and offered it back.
He broke the terms, he forfeited his free spin winnings in return for his deposit to be sent back, which we did. He then played the remaining free spins before we had a chance to cancel them. His wager was on a game that was excluded from the 40x rollover as per the terms too. He lost 0 of his own money.
There are other players who have won more than he did on freee spins and withdrew their winnings. There's people on the slots leaderboard who have cashed out and people will get their winnings from that when it's over too.
We, as we told goodac, we won't be dragged in to drama on public forums or platforms. We made the decision and have explained the reasoning.
We will keep focusing on making the site even better for real players. Have a good day.
Good to see that you will pay his winnings, but the handling of this issue doesn't really give me a lot of trust in Vervecasino...
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rationalgene
Newbie
Offline
Activity: 13
Merit: 0
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October 22, 2020, 07:25:54 PM |
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this is a summary of what happened. i was a high roller in a site and got referred to this site. i was given a few free spins. luckily for me, i was able to make the freespins to 0.014btc. this was really time consuming. when i tried withdrawing, a message popped up saying i cant withdraw without depositing. i deposited 0.0008btc, played a little more and made it to about 0.017btc, when i tried withdrawing again, i got a message that i cant withdraw till i wager 40x my profit. this particular message really pissed me off because they never told me about all this when i was given the free spins. i knew i will eventually loose all the cash because the terms and the rules they where coming up with just did not make sense. i saw it as a way of the site just luring people to come loose. well as expected i lost all my profit after wagering about 95% of what i was asked to wager. i contacted velvecasino and told them that next time they should specify terms clearly before players start playing. yes i was pissed and it was displayed in the message i sent them. after this time, i went to bed then woke up to see an email from them saying they they will send back the 0.0008btc i deposited if i send an adress, i sent it because it will make no sense to reject free cash. they sent the 0.0008btc to the adress i provided. i am sure they decided to do that after seeing how much i wagerd and how much i lost. i saw it as a compensating gift. later the same day, i logged in for my free spins, once again, i was lucky to make about 0.003btc, tried withdrawing and still got the same cant withdraw till i wager 40x my profit. i had to wager it and till i reached the 40x wager of profit. i was able to make a proft of 0.006btc. i tried withdrawing and this time it was successful. i waited for hours and it never broadcasted on blockchain. so, i had to contact support again and this time they cancelled the withdrawal and said they won't pay me because i insulted them and that i said i will forfeit the free spin. why will i fuckken do that when i know i have wagered enough to be able to withdraw? why will i do then when i know i have a contest i am topping? why will i fuckn forfiet spins when i have several spins ahead of me and i know that the possibility of winning more is high. why will i forfeit all this for 0.0008btc? the truth is these guy didnt believe that someone could actually come in with free spins and win. i will attach screenshots of the emails, and screenhots of the my winnigns and the cancelled withdrawal they cancelled the 0.0053 btc withdrawal https://prnt.sc/v2hswfi tried withdrawing and couldnt https://prnt.sc/v2i081https://prnt.sc/v2i0z5this is when i was able to withdraw https://prnt.sc/v2i1xbthis is where they asked if i will want the 0.0008btc back https://prnt.sc/v2i7e6here , they said they are not going to pay https://prnt.sc/v2i8j1https://prnt.sc/v2i9b8 VERVECASINO PAY ME MY WINNINGSHello. Please check your email. We reviewed the issue and agree there was miscommunication internally and have refunded your confiscated winnings for you to withdraw to your own wallet. Thanks thank you. i have received my winning. thanks for your understanding. my name was removed from contest too and all free spins removed. can you get that fixed too. thanks
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VerveCasino.com (OP)
Copper Member
Jr. Member
Offline
Activity: 140
Merit: 3
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October 22, 2020, 07:33:25 PM |
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this is a summary of what happened. i was a high roller in a site and got referred to this site. i was given a few free spins. luckily for me, i was able to make the freespins to 0.014btc. this was really time consuming. when i tried withdrawing, a message popped up saying i cant withdraw without depositing. i deposited 0.0008btc, played a little more and made it to about 0.017btc, when i tried withdrawing again, i got a message that i cant withdraw till i wager 40x my profit. this particular message really pissed me off because they never told me about all this when i was given the free spins. i knew i will eventually loose all the cash because the terms and the rules they where coming up with just did not make sense. i saw it as a way of the site just luring people to come loose. well as expected i lost all my profit after wagering about 95% of what i was asked to wager. i contacted velvecasino and told them that next time they should specify terms clearly before players start playing. yes i was pissed and it was displayed in the message i sent them. after this time, i went to bed then woke up to see an email from them saying they they will send back the 0.0008btc i deposited if i send an adress, i sent it because it will make no sense to reject free cash. they sent the 0.0008btc to the adress i provided. i am sure they decided to do that after seeing how much i wagerd and how much i lost. i saw it as a compensating gift. later the same day, i logged in for my free spins, once again, i was lucky to make about 0.003btc, tried withdrawing and still got the same cant withdraw till i wager 40x my profit. i had to wager it and till i reached the 40x wager of profit. i was able to make a proft of 0.006btc. i tried withdrawing and this time it was successful. i waited for hours and it never broadcasted on blockchain. so, i had to contact support again and this time they cancelled the withdrawal and said they won't pay me because i insulted them and that i said i will forfeit the free spin. why will i fuckken do that when i know i have wagered enough to be able to withdraw? why will i do then when i know i have a contest i am topping? why will i fuckn forfiet spins when i have several spins ahead of me and i know that the possibility of winning more is high. why will i forfeit all this for 0.0008btc? the truth is these guy didnt believe that someone could actually come in with free spins and win. i will attach screenshots of the emails, and screenhots of the my winnigns and the cancelled withdrawal they cancelled the 0.0053 btc withdrawal https://prnt.sc/v2hswfi tried withdrawing and couldnt https://prnt.sc/v2i081https://prnt.sc/v2i0z5this is when i was able to withdraw https://prnt.sc/v2i1xbthis is where they asked if i will want the 0.0008btc back https://prnt.sc/v2i7e6here , they said they are not going to pay https://prnt.sc/v2i8j1https://prnt.sc/v2i9b8 VERVECASINO PAY ME MY WINNINGSHello. Please check your email. We reviewed the issue and agree there was miscommunication internally and have refunded your confiscated winnings for you to withdraw to your own wallet. Thanks thank you. i have received my winning. thanks for your understanding. my name was removed from contest too and all free spins removed. can you get that fixed too. thanks Hi. Your name would not be on the leaderboard now from that bet. It is the top 10 most recent wins over 50x, not the top 10 highest multipliers. So in the past 2 days almost everyone has been bumped off the board from where you were.
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rationalgene
Newbie
Offline
Activity: 13
Merit: 0
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October 22, 2020, 08:06:05 PM |
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-snip
Hello. Please check your email. We reviewed the issue and agree there was miscommunication internally and have refunded your confiscated winnings for you to withdraw to your own wallet. Thanks
That is a plottwist, what has changed vs 2 days ago ?: We'll address the situation with goodac (who could have posted with his real account that already posted in this thread) once and once only. There is no discussion to be had here about this.
He didn't post all emails and left out the part where we offered to cancel the winnings in exchange for his deposit being returned. This was before we even checked his balance, his winnings or his wagered amount. We just saw his abuse and complaints and assumed he didn't even play his deposit and offered it back.
He broke the terms, he forfeited his free spin winnings in return for his deposit to be sent back, which we did. He then played the remaining free spins before we had a chance to cancel them. His wager was on a game that was excluded from the 40x rollover as per the terms too. He lost 0 of his own money.
There are other players who have won more than he did on freee spins and withdrew their winnings. There's people on the slots leaderboard who have cashed out and people will get their winnings from that when it's over too.
We, as we told goodac, we won't be dragged in to drama on public forums or platforms. We made the decision and have explained the reasoning.
We will keep focusing on making the site even better for real players. Have a good day.
Good to see that you will pay his winnings, but the handling of this issue doesn't really give me a lot of trust in Vervecasino... hmm...i will say it was just an issue of misunderstanding. the fact that they paid is proof that they can be trusted.
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DarkDays
Legendary
Offline
Activity: 2030
Merit: 1189
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October 22, 2020, 09:12:42 PM |
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Next time if you do not want a player to continue playing in your site, ban him. as long as he is not banned, you must pay him any money he wins.
The fact that this has sort of been brushed under the carpet without the casino owning to their values is what's distressing. I'm assure you that if a whale came and played on the platform while losing a lot of money i.e. 5 BTC there will be no dispute on either side, specially from the casino but when shit hits the other way the player's winnings aren't recognised. This only amounts to distrust of this casino and its reputation will suffer if this is not correct now and for the future. But in any case, communication and transparency is key. This is unfair to its player, and the casino should seek to rectify this, and amend its regulations in the future.
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