I understand there are a LOT of scams in the Bitcoin world these days and the knee-jerk reaction is to scream SCAM at the top of your lungs.
Now, I have addressed this user numerous times, and I am still willing to investigate what happened. Frankly, I am quite confused.
The user claims to have sent 1 BTC to his BitPlastic account. But his BitPlastic deposit address shows nothing:
https://blockchain.info/address/1MwNHaJ5trhjMP1E5z3rRawrh22sCaQyoXThe 0.001 btc was a test deposit I sent to make sure his address was working, and it is.
I own 50+ bitcoin sites (BitPlastic, BitLaunder.com, BitArmored.com, CoinChimp.com, BitBing.com, BitForum.org, BitSweeps.com, BitListing.com and many, many more). I am not in the business of ripping someone off for a measly 1 btc which would simply ruin my reputation. It is far more profitable to run a legitimate business than a scam.
I am more than happy to post a screen-capture of this user's account as well. And I am also happy to keep investigating and I would like to address the complaint publicly, since he has made the scam accusation public.
If something has gone wrong with our service the user will be refunded. I just can't see what the problem is; it appears no funds were ever received.
Michael Moxx
Guess you are refering to me.
Like i earlier stated before editing the post, i do not go up on the hill screaming scam without reason, but when the customer service ended up just ignoring me...
And funds still gone, then i bloody hell did
![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
That beeing said, if we get this resolved i will go over and edit my posts.
Information from my end:1BTC sent to the current address that was in my account at bitplastic:
Status: 2958 bekreftelser
Date: 16.03.2014 09:35
To: 1E7CAq17dJVsjx7XJjrdNkYyALbRadWWaZ
Debet: -1.00 BTC
Transaction fee: -0.001 BTC
Sum: -1.001 BTC
Transaction-ID: 5628c79ef5e0671b8ad804d5addab883778a3fb7104757605ed7671dc7be3633
My communication on the website support:From: (Customer)
Date: March 18, 2014 at 14:06
Hi.\r\nI transfered 1BTC to test my new card. Transfered to 1E7CAq17dJVsjx7XJjrdNkYyALbRadWWaZ which was the adress noted on my page on bitplastic.\r\nTX ID: 5628c79ef5e0671b8ad804d5addab883778a3fb7104757605ed7671dc7be3633-000\r\n\r\nAccording to the web page the coins should be registered after 3 confirms.\r\nIt has now been 389 Confirms and still nothing registered in my account.\r\nI also note that the deposit address now have changed several times??\r\n\r\nPlease assist in getting this sorted as i would like to test out my new card
![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
From: Customer Support
Date: March 18, 2014 at 19:57
I talked to techs. They are making some security improvements to\r\nprevent hacking, and apparently the software is having trouble picking\r\nup incoming deposits. I confirmed that your deposit hit our wallet just fine. There is no chance the funds will be lost, but it might take up to 24 more hrs for\r\nyour account to be updated. I could update your account manually, but\r\nthen you would get a double-credit when the software finds the\r\ndeposit. Again, nothing to worry about, and I do apologize for the problem. We\r\nare always trying to improve security and in this case it has caused a\r\nsmall temporary bug
From: (Customer)
Date: March 21, 2014 at 04:50
Been 48 hours since you said it could take up to 24 more hours.\r\nNot to mention 5days since inital transfer!
From: (Customer)
Date: March 24, 2014 at 06:15
3 More days without any bitcoin, and without any reply from you guys.
From: Customer Support
Date: March 24, 2014 at 20:28
Hi, I do not see any transfer to your card. When did you make the transfer and how much? email me at
moriarxx@gmail.comFrom: (Customer)
Date: March 27, 2014 at 04:10
Test
From: (Customer)
Date: March 27, 2014 at 04:11
Having issues responding, only get crappy stopped cause it might be an attack! When i try to post an large amount of information.\r\n\r\nYou guys confirmed the deposit earlier! but blamed technical stuff for not beeing registered on my account yet. said it would take up to 24 hours to fix this. This was over an week ago! Look at TXid in earlier communication, Since i cant post it again for some reason
From: Customer Support
Date: March 27, 2014 at 14:53
you cannot send special characters through support ticket system because we have hacking prevention in place. you can always just email
moriaxx@gmail.comFrom: (Customer)
Date: March 29, 2014 at 17:34
Ive emailed to that adress, no response. Still no funding on my account!
Email correspondanse:Move to Inbox More
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Support Reply (#MYH9Z7Q) Still nothing!
Inbox
x
BitPlastic Support via sendgrid.me
Mar 25
to me
Hi ,
A reply has been added to the support request you submitted, which may be found below. If needed, you may reply directly to this e-mail, and your message will be appended to the support ticket.
Date Sent: March 24, 2014
Subject: Still nothing!
---------- Message Contents ----------
Hi, I do not see any transfer to your card. When did you make the transfer and how much? email me at
moriarxx@gmail.com-- END --
Svenn-André <
xxx@gmail.com>
Mar 25
to MYH9Z7Q
You are kidding right?
Heres the last message i got from you guys:
I talked to techs. They are making some security improvements to\r\nprevent hacking, and apparently the software is having trouble picking\r\nup incoming deposits. I confirmed that your deposit hit our wallet just fine. There is no chance the funds will be lost, but it might take up to 24 more hrs for\r\nyour account to be updated. I could update your account manually, but\r\nthen you would get a double-credit when the software finds the\r\ndeposit. Again, nothing to worry about, and I do apologize for the problem. We\r\nare always trying to improve security and in this case it has caused a\r\nsmall temporary bug
It was transfered to the account through payment adress: 1E7CAq17dJVsjx7XJjrdNkYyALbRadWWaZ as stated on the page. TX id: 5628c79ef5e0671b8ad804d5addab883778a3fb7104757605ed7671dc7be3633-000
You guys confirmed that you had recieved the 1BTC, but blamed technical issues with it not showing on my page, and that it would be fixed within 24 hours...
Mail Delivery Subsystem <
mailer-daemon@googlemail.com>
Mar 25
to me
Delivery to the following recipient failed permanently:
MYH9Z7Q@tickets.bitplastic.comTechnical details of permanent failure:
DNS Error: Domain name not found
----- Original message -----
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:in-reply-to:references:date:message-id:subject:from:to
:content-type;
bh=TdmwZM7LxZu5f4Pa73+Tt2lFI7bu2UVbfqlTvajuKRo=;
b=UWeOdLeJRugCj42zt8qSDKSwq3IBISfnEPEb0TyLUltDxG1JYAono8djauliO3gTqT
gOaKY+lBM7I4W5UhZWjjF4aKo5yCF5erSjG3aVHzNvmFtvAPxzOfWsCfzYqhRYCpmAzo
GKhj8qR6cGkO+rc8E15+E44dbhmuX58Bp3OCgfEOI9NoxjaBvgYcONQ8E8w3E1Mofgpi
p0Em57nbRV2e/CYIXtZxaw2iOOZK+GaohsWiOgJ3IyElNa+W6d2O7MtEqF2K/K4B4YNl
rWjOTdf5uPz2hiW3ADVL1t9WwwGFWJMyBOJCz/RzTXOQaXjFCGpkeBcZXFn0tMXK1fm7
W4Cg==
MIME-Version: 1.0
X-Received: by 10.182.233.201 with SMTP id ty9mr32487852obc.29.1395758617926;
Tue, 25 Mar 2014 07:43:37 -0700 (PDT)
Received: by 10.76.155.167 with HTTP; Tue, 25 Mar 2014 07:43:37 -0700 (PDT)
In-Reply-To: <144f6a64891.5bdf.12e30d9@ismtpd-032>
References: <144f6a64891.5bdf.12e30d9@ismtpd-032>
Date: Tue, 25 Mar 2014 15:43:37 +0100
Message-ID: <CACyLkaeN1eym1WPxJKapJm=DBamYfgoTs_oCa0x1Yqbn-hbVmA@mail.gmail.com>
Subject: Re: Support Reply (#MYH9Z7Q) Still nothing!
From: =?ISO-8859-1?Q?Svenn=2DAndr=E9_?= <
xxx@gmail.com>
To:
MYH9Z7Q@tickets.bitplastic.comContent-Type: multipart/alternative; boundary=001a11c1c5089d87b304f56f60c0
Svenn-André <
xxx@gmail.com>
Mar 25
to moriarty.bitco.
---------- Forwarded message ----------
From: Svenn-André <
xxx@gmail.com>
Date: Tue, Mar 25, 2014 at 3:43 PM
Subject: Re: Support Reply (#MYH9Z7Q) Still nothing!
To:
MYH9Z7Q@tickets.bitplastic.comYou are kidding right?
Heres the last message i got from you guys:
I talked to techs. They are making some security improvements to\r\nprevent hacking, and apparently the software is having trouble picking\r\nup incoming deposits. I confirmed that your deposit hit our wallet just fine. There is no chance the funds will be lost, but it might take up to 24 more hrs for\r\nyour account to be updated. I could update your account manually, but\r\nthen you would get a double-credit when the software finds the\r\ndeposit. Again, nothing to worry about, and I do apologize for the problem. We\r\nare always trying to improve security and in this case it has caused a\r\nsmall temporary bug
It was transfered to the account through payment adress: 1E7CAq17dJVsjx7XJjrdNkYyALbRadWWaZ as stated on the page. TX id: 5628c79ef5e0671b8ad804d5addab883778a3fb7104757605ed7671dc7be3633-000
You guys confirmed that you had recieved the 1BTC, but blamed technical issues with it not showing on my page, and that it would be fixed within 24 hours...
On Tue, Mar 25, 2014 at 1:31 AM, BitPlastic Support <
support@bitplastic.com> wrote:
Hi ,
A reply has been added to the support request you submitted, which may be found below. If needed, you may reply directly to this e-mail, and your message will be appended to the support ticket.
Date Sent: March 24, 2014
Subject: Still nothing!
---------- Message Contents ----------
Hi, I do not see any transfer to your card. When did you make the transfer and how much? email me at
moriaxx@gmail.com-- END --
Michael M
Mar 31
to me
Hi,
Again, I don't see any transfer to your card. When did you request a
transfer and how much was it for ??
Svenn-André <
xxx@gmail.com>
Mar 31
to Michael
i transfered btc to my account, havent transfered from account to card
yet. check tx id to check the transfer that was done 16.march
still no funds are added to the account.
Sendt fra min iphone
> Den 31. mars 2014 kl. 17:51 skrev Michael M <
moriarxx@gmail.com>:
Michael M
Apr 2
to me
Hi,
I will investigate but I need to know:
1. address where you sent the btc
2. amount
3. date
4. transaction ID
Thanks
On Mon, Mar 31, 2014 at 9:19 AM, Svenn-André
Svenn-André <
xxx@gmail.com>
Apr 2
to Michael
Status: 2958 bekreftelser
Date: 16.03.2014 09:35
To: 1E7CAq17dJVsjx7XJjrdNkYyALbRadWWaZ
Debet: -1.00 BTC
Transaction fee: -0.001 BTC
Sum: -1.001 BTC
Transaction-ID: 5628c79ef5e0671b8ad804d5addab883778a3fb7104757605ed7671dc7be3633
Svenn-André <
xxx@gmail.com>
Apr 7
to Michael
You forgot about me?
Svenn-André <
xxx@gmail.com>
Apr 13 (13 days ago)
to Michael
Well i guess the whole thing is a big scam scam.
Ill start spreading the word.
Click here to Reply or Forward
Newer mail i got last night:Your message has been sent.
Move to Inbox More
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bitplastic thread
Inbox
x
Michael M
11:32 PM (9 hours ago)
to me
correct your thread on bitcointalk and I will pay out out of my own pocket and take the loss
Svenn-André <
xxx@gmail.com>
12:02 AM (9 hours ago)
to Michael
Sure, but i would correct the thread if you guys just responded to my complaint and sorted the issue. I have given you the amount,adress from/to and the tx id.
Which should help you guys unfold what has happened and correct my account balance.
Instead i got the silent threatment.
If you guys pay back my btc, i will of course correct the threads and make note of it there:)
Sendt fra min iphone
Den 25. apr. 2014 kl. 23:32 skrev Michael M <
moriaxxn@gmail.com>:
Michael M
6:15 AM (3 hours ago)
to me
Hi,
What I don't understand is that when I check your deposit address on BitPlastic I don't see anything there. I just sent 0.001 to that address and it showed up fine. So I don't understand why 1 btc wouldn't have shown up if you sent to that address?
https://blockchain.info/address/1MwNHaJ5trhjMP1E5z3rRawrh22sCaQyoXMichael M
6:21 AM (3 hours ago)
to me
Screaming 'SCAM' is rather irresponsible these days. We have 10,000+ clients and own 50+ bitcoin websites. It is hardly in our interest to steal your 1 btc!
I don't understand where your 1btc went. It certainly did not go to BitPlastic because we can see all transactions publicly in the blockchain. Is it not possible that you sent it to a wrong address?
Michael M
7:00 AM (2 hours ago)
to me
On Fri, Apr 25, 2014 at 9:15 PM, Michael M <
moriarxx@gmail.com> wrote:
https://blockchain.info/address/1MwNHaJ5trhjMP1E5z3rRawrh22sCaQyoXSince you have tarnished my reputation already with an accusation let us address this publicly here and resolve the issue:
https://bitcointalk.org/index.php?topic=528623.new#newSvenn-André <
xxx@gmail.com>
9:23 AM (0 minutes ago)
to Michael
No problem cleaning up in public. I have responded in the thread.