[SOLVED!] MyCryptoMixer.com didn't scam $7000 - please Oppose Flag

[LoyceV]

SOLVED!
Please read my update.



What happened:

Hi, I submitted a transaction of $7000 (Order ID zvxe87-62gd4c-kulbq7, th id da824c9063bd9aea76a7a84973daa8b3fce596cb8e80b6fa7fd39765299a6fcc) for 15 min of mix-up and still haven't got any funds sent, it's been 10 hours already. This DOES look like an exit scam to me. Mycryptomixer, any comments?

User artsidim sent me his Letter of Guarantee, which I verified. Despite a hefty 4% fee, MyCryptoMixer didn't send anything to the destination address.

Scammers Accused Profile Link: MyCryptoMixer

Reference Link: artsidim's post in MyCryptoMixer's ANN thread
Amount Scammed: $7000 $0
Payment Method: Bitcoin
Proof of Payment: da824c9063bd9aea76a7a84973daa8b3fce596cb8e80b6fa7fd39765299a6fcc
Websites involved:

https://MyCryptoMixer.com
http://mymixerxtukle6mo.onion

Additional Notes:
Quoting and archiving for reference:

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@artsidim: can you create a type 3 Flag and post the link here?
Update: Flag on MyCryptoMixer.

We are one of the few mixers that offer PGP signed Letters of Guarantee which will be valid and honored even if our service goes down.

You can still fix this, but this isn't giving much hope:

No response from Mycryptomixer support for 24 hrs already.

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[artsidim]

I am really looking forward to when MyCryptoMixer will get in touch and somehow comment on this situation and also return everything in full. If this does not happen, then I hope that other users will pay attention to this situation and will not trust them. I do not want to call MyCryptoMixer scammers because I still think that there was some technical error and MyCryptoMixer will fix this situation.

[LoyceV]

I do not want to call MyCryptoMixer scammers because I still think that there was some technical error and MyCryptoMixer will fix this situation.

That would be the preferred outcome indeed, but until then a warning is justified. Negative feedback can be removed, Flags can be withdrawn.

[Hhampuz]

I've sent a PM to MyCryptoMixer regarding this weeks budget for their Signature Campaign. When I get a response (they are not on here too often), I'll bring this topic up too and hopefully we can resolve the situation/get to the bottom of what happened.

[logfiles]

I just do hope this doesn't play out like a few other exit scams in the past. 5+ days without response from the support doesn't seem good for business moreover 4 of them were working days.
Flag supported and negative feedback left on the profile as a precaution, until the issue gets resolved.

[TalkStar]

I am really looking forward to when MyCryptoMixer will get in touch and somehow comment on this situation and also return everything in full. If this does not happen, then I hope that other users will pay attention to this situation and will not trust them. I do not want to call MyCryptoMixer scammers because I still think that there was some technical error and MyCryptoMixer will fix this situation.

Please keep patience until Hhampuz got something positive for you. I have just checked their forum account and it was last active on 15 November. I don't know what their support stuffs are doing or ignoring your issue but 24 hour is enough time frame to handle a issue like that.

Flag supported from my end and looking forward to see Mycryptomixer explanation about this matter. Negative trust added from my end and i will request everyone who are seeing this topic please don't send any fund to their addresses until the issue solved.   

[The Cryptovator]

To be honest, I can't believe they will scam for $7000 only. As @artsidim said, still I believe they had a few technical issues. I am expecting the victim will get back his funds. Support flag and left negative feedback for temp warning. If they solve the issue then I will revise everything. Otherwise, it will remain on MyCryptoMixer's profile. Just notify me if in case I miss something.

[notblox1]

I don't know if artsidim contacted their support or write them email, but I can see that MyCryptoMixer profile they use was not online in forum for last six days.
Let's hope this will be resolved soon, and if not I will support the Flag.

[RapTarX]

I don't know if artsidim contacted their support or write them email, but I can see that MyCryptoMixer profile they use was not online in forum for last six days.

That's the only hope for OP. Hopefully they will come bacj and resolve the issue.

Let's hope this will be resolved soon, and if not I will support the Flag.

Why dude? Waiting for their words to be confirm mean you are giving them more time. Imagine, this is an exit scam but without hearing from them LoyceV didn't create this flag, what would happen? More people would be scammed.
Supported the flag.

[notblox1]

Why dude? Waiting for their words to be confirm mean you are giving them more time. Imagine, this is an exit scam but without hearing from them LoyceV didn't create this flag, what would happen? More people would be scammed.

It's good that he created Flag and other members supported the flag before, there is still ongoing campaign in forum with Hhampuz and he said he will contact them directly.
I am not defending anyone but I have the right to wait before I support any flag.

[JasonXIII]

I am really looking forward to when MyCryptoMixer will get in touch and somehow comment on this situation and also return everything in full. If this does not happen, then I hope that other users will pay attention to this situation and will not trust them. I do not want to call MyCryptoMixer scammers because I still think that there was some technical error and MyCryptoMixer will fix this situation.

It's an interesting case but why did you use this new and not yet reputed service to mix such a big amount? I don"t understand.
And btw why are you only newbie here?

[TalkStar]

Why dude? Waiting for their words to be confirm mean you are giving them more time. Imagine, this is an exit scam but without hearing from them LoyceV didn't create this flag, what would happen? More people would be scammed.

It's good that he created Flag and other members supported the flag before, there is still ongoing campaign in forum with Hhampuz and he said he will contact them directly.
I am not defending anyone but I have the right to wait before I support any flag.

No one is talking about your right here. Obviously its your own decision to support the flag now or later but RapTarx is telling you about the possibility of scam if we wait for their explanation and response here.

If you support the flag now and they resolve this matter then you can delete your opinion later but if you don't do it then more people can use this mixing service by seeing a fresh profile. Hope you got my point. 

[acroman08]

is there an update from artsidim regarding the issue?

I am really looking forward to when MyCryptoMixer will get in touch and somehow comment on this situation and also return everything in full. If this does not happen, then I hope that other users will pay attention to this situation and will not trust them. I do not want to call MyCryptoMixer scammers because I still think that there was some technical error and MyCryptoMixer will fix this situation.

It's an interesting case but why did you use this new and not yet reputed service to mix such a big amount? I don"t understand.

they've been around for more than half a year and is still building a reputation and as far as I know, in those months I haven't seen a complaint from users(at least here in the forum). and as you can see artsidim trusted it enough to mix that much money.

And btw why are you only newbie here?

I don't see why his account being a newbie is an issue?

[Hhampuz]

I got a reply from MyCryptoMixer just now, and if this was an exit scam I don't believe they'd ever contact me again let alone login to their bitcointalk account, so I'm hopeful that this can be resolved!

Here's the basic explanation I got, and I tend to believe it:

"There was an error that made the system lose a lot of transactions. Working on a fix now and will start responding to emails / posts."

Let's try and keep it civil and everyone can hopefully walk away from this happy/relieved

[LoyceV]

I got a reply from MyCryptoMixer just now, and if this was an exit scam I don't believe they'd ever contact me again

I have to disagree here: I've seen delaying tactics before, and if it is indeed an exit scam, they have a very good reason to try to trick a few more people.

I'm hopeful that this can be resolved!

Me too

Here's the basic explanation I got, and I tend to believe it:

"There was an error that made the system lose a lot of transactions. Working on a fix now and will start responding to emails / posts."

Any word on why they took so long to respond? Especially when there's "an error", they should be right on top of it.

Let's try and keep it civil

I forgot to self-moderate this topic, but so far it's pretty civil

As for supporting the Flag: there's no rush! Once it was active, I removed the request to support it from the title. In similar cases that did get resolved it sometimes took a long time to withdraw all negative feedback and Flag Support.
I'm keeping an eye on the destination address, once it gets funded I'll post here.

[MyCryptoMixer]

Hello,

Sorry for the long delay but I had to be away from PC since last weekend. This is a one man operation to keep the highest privacy possible. Sometimes things outside your control just happen and there is nothing you can do.

As for the transaction, it was not processed properly. The reason being a memory leak preventing our system from registering new transactions.

The system have successfully restored itself after 28 hours and all transactions have been processed retroactively. We delete transaction info after 24 hours, meaning the transactions confirmed within 4 hours window after the incident were lost. Automatic system checks have been modified to avoid such losses in the feature.

I am currently browsing through the contacts for any reports, dispatching the funds manually. Please send me the LoG so I know where to send the funds. If you wish for the funds to be send to a different address than the ones specified in the LoG, please attach a message with new destination address. The message must be BTC encrypted with the sender address or one of destinations specified in the LoG.

[MyCryptoMixer]

After a longer analysis I have identified 2 other transactions like this, all being much smaller amounts.

I am really sorry for the arising situation, considering the hundreds of transactions processed without any troubles and a few dozen automatically restored after the failure, a result of only 3 stray transactions is very positive. Lesson have been learned and hopefully in the future no transaction will be lost in unexpected scenario as the one here.

Currently waiting for contact with LoG's in order to refund these orders.

[LoyceV]

Please send me the LoG so I know where to send the funds.

That's not mine to give, but you should have an email from artsidim already:

I will gladly provide it to support service but these guys do not reply to emails.

Sometimes things outside your control just happen and there is nothing you can do.

That is the best possible outcome indeed, but I hope you understand a warning was/is in place too.

[MyCryptoMixer]

Please send me the LoG so I know where to send the funds.

That's not mine to give, but you should have an email from artsidim already:

I will gladly provide it to support service but these guys do not reply to emails.

Sometimes things outside your control just happen and there is nothing you can do.

That is the best possible outcome indeed, but I hope you understand a warning was/is in place too.

Hey LoyceV!
Artsidim indeed sent us an email on the 17.11 but he did not include his Letter of Guarantee there, only the Order ID which expired by now. Waiting for him here!

It's understandable with such warning considering the downtime and other services exit scamming, fortunately we're here to stay

[Vod]

It's understandable with such warning considering the downtime and other services exit scamming, fortunately we're here to stay

Aaaaaaand, he was never heard from again.

[FatFork]

Aaaaaaand, he was never heard from again.

LOL! How could you be so cruel, Vod? 

[RapTarX]

Great to see that they are back but that's not a good approach at all. Privacy seeking user now have to contact with the admin to get their fund back. And there are other people too who have lost their fund while they aren't available here.

[MyCryptoMixer]

Hello,

@Artsidim has got in touch and I have sent him the BTC along with a bonus for such a long wait. @LoyceV please verify this with the Letter of Guarantee.

Great to see that they are back but that's not a good approach at all. Privacy seeking user now have to contact with the admin to get their fund back. And there are other people too who have lost their fund while they aren't available here.

@RapTarX, when saying "that is not a good approach at all", do you mean to say the money should not be returned to the owner? If you are referring to the requirement of sending us a LoG, we do not store logs of the transactions going through our platform. This directly means we have no other way to determine where the funds should be transferred to.

When referring to "other people", I am sure you mean the 2 other transactions which were caught in the incident. They can send us PGP encrypted message to an email, as everyone encountering any issues should. No need for contacting us via the forum.

I am well aware not having the incident would be much better, but it is too late to revert it now. MyCryptoMixer was created with multiple fail safes in mind, but the main goal was never to compromise on privacy. If the outage happens, it can only recover up to 24 hours by design. This is why our users are protected by PGP signed letter. In case of a failure, they can always hold the service accountable, just like artsidim done.

More safeguards have been put in place to prevent any mishaps in the future.

[TheUltraElite]

Flag support has been withdrawn and opposed. I didnt comment here yesterday after supporting the flag because I was expecting a positive response from the mixer and so was watching the thread.

Good thing is that they have promised to put in more safeguards, which I hope will prevent such incidents from happening in future.

Once again it is good to see a "Solved" tag before the thread in this section.

[LoyceV]

I'll use this post as Reference for new neutral feedback.

SOLVED!
I confirm artsidim received his funds, and with that, this case is solved. This took 5 days.

Reasons for the delay

I had to be away from PC since last weekend. This is a one man operation to keep the highest privacy possible. ~snip~
As for the transaction, it was not processed properly. ~snip~

Solution for the scam accusation

@Artsidim has got in touch and I have sent him the BTC along with a bonus for such a long wait. @LoyceV please verify this with the Letter of Guarantee.

I confirm the destination address has been funded with a larger amount than it should have received.

Case closed!
@artsidim: Please Withdraw your Flag by clicking "Delete opinion".

@LeGaulois, @TryNinja, @Trofo, @tvplus006, @Coolcryptovator, @mikeywith, @TalkStar, @logfiles, @Csmiami, @Rikafip, @bullrun2020bro, @Findingnemo, @jamyr, @RapTarX, @CryptoYar: Please withdraw your Support for this Flag, and please consider Opposing it too.

@LeGaulois, @bullrun2020bro, @Coolcryptovator, @TalkStar, @logfiles, @Csmiami, @darktor: Please remove the negative feedback you left MyCryptoMixer based on my topic.

Privacy
@artsidim: After sending your Letter of Guarantee to me by PM, you should consider your privacy compromised. If you want to break any link between funds, you should mix it again:

Cloudflare is very probably an NSA honeypot

Thanks
@MyCryptoMixer: Thank you very much for doing the right thing! Credit where credit is due Shit happens once in a while, but how you handle it is what matters in the end.

[Trofo]

Shit happens once in a while, but how you handle it is what matters in the end.

This is for me the most important aspect of new crypto projects. Shit happens all the time and project's reaction to those situations tells me much about the project itself.

I am glad this has been handled in satisfactory way but 5 days is a little bit on the long side to wait if your money is on the line. But since this is small scale operation I guess it falls whell inside some imaginary limits. Withdrew my flag and opposed it.

[artsidim]

the situation is completely resolved, MyCryptoMixer returned the funds, I have no complaints about them. Thanks to everyone who supported me in this situation, especially LoyceV. I urge everyone who supported me please Oppose Flag

[FatFork]

the situation is completely resolved, MyCryptoMixer returned the funds, I have no complaints about them. Thanks to everyone who supported me in this situation, especially LoyceV. I urge everyone who supported me please Oppose Flag

It’s really nice to see a positive resolution in situations like this. Unfortunately, we've seen various forms of exit scam strategies in the past, and I'm glad this wasn't one of those.
I believe that MyCryptoMixer will do everything in its power to prevent such situations from occurring again, and I hope that they will not lose the confidence of users in their service.

If I can notice just one thing, it would be much more helpful for MyCryptoMixer to respond to situations like this as soon as possible. Nowadays, with multiple instant notification options, I think it's quite realistic to expect a customer service response in less than 24 hours in critical situations. I realize that MyCryptoMixer is a relatively small provider, but people get anxious very quickly when their money is at stake.   

[TGD]

Already opposed the flag, Great to witness a new born trusted crypto mixer. I didn't support a flag tomorrow since Mycryptomixer has an ongoing signature campaign with a huge amount in escrow and the owner/support still didn't reply in the issue so it means that Mycryptomixer is experiencing some problem since they have huge amount in escrow that equal or close to the amount in the line here. I didn't want to act without getting other side reason for delays.

LoyceV is a solid forum member. 

[The Cryptovator]

Thanks, Loycev for letting us know. As I told before, most likely its was a technical issue and they could fix it, so it has been done. I have withdrawn my flag support and opposed it. Removed feedback from MycryptoMixer's profile. Good to see that they are friendly enough to solve the problems.

Thanks to MycryptoMixer to solved this issue.

[TalkStar]

@LeGaulois, @TryNinja, @Trofo, @tvplus006, @Coolcryptovator, @mikeywith, @TalkStar, @logfiles, @Csmiami, @Rikafip, @bullrun2020bro, @Findingnemo, @jamyr, @RapTarX, @CryptoYar: Please withdraw your Support for this Flag, and please consider Opposing it too.

Flag support has been lifted from my end and hope others gonna do the same.

@LeGaulois, @bullrun2020bro, @Coolcryptovator, @TalkStar, @logfiles, @Csmiami, @darktor: Please remove the negative feedback you left MyCryptoMixer based on my topic.

I confirm that negative trust has been removed from "Mycryptomixer" account. Although they took 5 days to solve the issue but finally its a big relief for "artsidim". I hope "Mycryptomixer" authority will provide faster response to their users issue in the future and they should give it priority for holding their business reputation.

[bullrun2024bro]

SOLVED!
I confirm artsidim received his funds, and with that, this case is solved. This took 5 days.

You did a great job here @LoyceV. Thumbs up! Our community should be glad to have members like you! 

Case closed!
@artsidim: Please Withdraw your Flag by clicking "Delete opinion".

@LeGaulois, @TryNinja, @Trofo, @tvplus006, @Coolcryptovator, @mikeywith, @TalkStar, @logfiles, @Csmiami, @Rikafip, @bullrun2020bro, @Findingnemo, @jamyr, @RapTarX, @CryptoYar: Please withdraw your Support for this Flag, and please consider Opposing it too.

@LeGaulois, @bullrun2020bro, @Coolcryptovator, @TalkStar, @logfiles, @Csmiami, @darktor: Please remove the negative feedback you left MyCryptoMixer based on my topic.

I have just withdrawn my support for the flag and removed my negative feedback on MyCryptoMixer's profile. I didn't expect this outcome, but I am very happy that @artsidim got his money back! 

[notblox1]

Flag opposed.
Like I said the first time, sometimes it is good to wait before supporting or opposing flags.

I would like other members to review Flag for MyCryptoMixer and changed it accordingly because issue has been solved now, but I think that MyCryptoMixer needs to improve to prevent issues like this repeating again.

[LoyceV]

Like I said the first time, sometimes it is good to wait before supporting or opposing flags.

If it is an actual scam, an Active Flag means users (including "guests") see a big red warning above the topic. But it only needs 3 DT-supporters for that.
The negative feedbacks and Flag Supporters are almost gone, most of the remaining supporters haven't been online yet. If there's anything left in a few days, I'll PM them.

[MI6]

Like I said the first time, sometimes it is good to wait before supporting or opposing flags.

If it is an actual scam, an Active Flag means users (including "guests") see a big red warning above the topic. But it only needs 3 DT-supporters for that.
The negative feedbacks and Flag Supporters are almost gone, most of the remaining supporters haven't been online yet. If there's anything left in a few days, I'll PM them.

The most important thing remains that it has been resolved in any case.
I don't know how correct the topic name is now, but it must be a relief that it has been resolved and you have your money.

[logfiles]

Negative feedback deleted and support for the flag removed. Happy to see that the issue has been resolved without any complications 

[Hhampuz]

For sure, good stuff LoyceV! Bringing legitimacy to these cases is always something we should strive for when possible. Also a big thank you to MyCryptoMixer for making the effort to resolve it and elaborate on the issue a bit further.

As for supporting flags/giving neg trust "early" - keep in mind that you'd rather be safe than sorry. No harm in putting a caution out and later on remove it once resolved (as in this case).

[mikeywith]

Like I said the first time, sometimes it is good to wait before supporting or opposing flags.

It's wise to wait before opposing, but it's the exact opposite for supporting a flag (the same thing applies to leaving negative feedback).

 Keep in mind that it's pretty easy to remove feedback and flags but it's impossible to undo any damage caused by "waiting", what happened with this user is a rare thing, 99% of these accusations end up badly, and thus DT members should IMO rush to warn other members as soon as a simple proof has been presented by the victim.

*I withdrew my support for the flag, glad that artsidim got his money back.

[LoyceV]

Only 2 Flag Supporters to go before I can lock this topic.
@jamyr, @RapTarX: Read the updates please

2020-11-24 Tue 18.35h
source: loyce.club

2480 Insufficient support. (Support | Oppose) (Withdrawn!) artsidim flagged MyCryptoMixer (type 3, see why). Supported by jamyr, RapTarX. Opposed by LoyceV, examplens, LeGaulois, TheUltraElite, TryNinja, TGD, sheenshane, witcher_sense, qwertyup23, Bthd, Coolcryptovator, TalkStar, notblox1, Csmiami, Rikafip, NeuroticFish, btcltcdigger, NotATether, CryptoYar.

[LoyceV]

Bumping for jamyr and RapTarX

[janggernaut]

Bumping for jamyr and RapTarX

I've sent a pm to both of user. Hopefully they will read it ASAP they login on here

[jamyr]

Only 2 Flag Supporters to go before I can lock this topic.
@jamyr, @RapTarX: Read the updates please

2020-11-24 Tue 18.35h
source: loyce.club

2480 Insufficient support. (Support | Oppose) (Withdrawn!) artsidim flagged MyCryptoMixer (type 3, see why). Supported by jamyr, RapTarX. Opposed by LoyceV, examplens, LeGaulois, TheUltraElite, TryNinja, TGD, sheenshane, witcher_sense, qwertyup23, Bthd, Coolcryptovator, TalkStar, notblox1, Csmiami, Rikafip, NeuroticFish, btcltcdigger, NotATether, CryptoYar.

I am very sorry, I just got back from somewhere.

Will do now

edit:

I've sent a pm to both of user. Hopefully they will read it ASAP they login on here

Thanks for the PM. If you have not done so, it may take a while before I noticed.

[CryptoYar]

Now only RapTarX left, hopefully, he will be online soon as he has not been online for the last 42 hours.

[jamyr]

Now only RapTarX left, hopefully, he will be online soon as he has not been online for the last 42 hours.

Honestly, I did not read why loyce decided to oppose, even if I think it deserves the flag for the inconvenience it may have caused. so I am quite unsure if I've done correct. Because, yes mycryptomixer may have resolved it, but still inconvenience of this kind is worth a flag, especially for mixer services.

Sorry if I'm struggling to make sense. Or should I just delete my opinion coz its unclear for me?

[LoyceV]

Honestly, I did not read why loyce decided to oppose

It literally shows at the top of my OP:

SOLVED!
Please read my update.

even if I think it deserves the flag for the inconvenience it may have caused.

Have you read the Flag description?

artsidim alleged the following, but later withdrew it: MyCryptoMixer violated a written contract, resulting in damages, in the specific act referenced here. MyCryptoMixer did not make the victims of this act roughly whole, AND it is not the case that all of the victims forgave the act. It is not grossly inaccurate to say that the act occurred around November 2020. No previously-created flag covers this same act, unless the flag was created with inaccurate data preventing its acceptance.

The victim was made whole and forgave the act.
With that, Supporting the Flag is no longer in line with theymos' Trust Flag guidelines:

Creating or supporting a scammer flag is actively affirming a set of pretty clear fact-statements. If someone knowingly supports a flag containing incorrect fact-statements, then that is crystal-clear abuse, and I will seek to have such people removed from DT ASAP. People who are habitually wrong, even not knowingly, should also be removed.

I am quite unsure if I've done correct. Because, yes mycryptomixer may have resolved it, but still inconvenience of this kind is worth a flag, especially for mixer services.

Inconvenience is not worth a Flag once resolved.

Sorry if I'm struggling to make sense. Or should I just delete my opinion coz its unclear for me?

I think that's the best solution

[jamyr]

Honestly, I did not read why loyce decided to oppose

It literally shows at the top of my OP:

SOLVED!
Please read my update.

even if I think it deserves the flag for the inconvenience it may have caused.

Have you read the Flag description?

artsidim alleged the following, but later withdrew it: MyCryptoMixer violated a written contract, resulting in damages, in the specific act referenced here. MyCryptoMixer did not make the victims of this act roughly whole, AND it is not the case that all of the victims forgave the act. It is not grossly inaccurate to say that the act occurred around November 2020. No previously-created flag covers this same act, unless the flag was created with inaccurate data preventing its acceptance.

The victim was made whole and forgave the act.
With that, Supporting the Flag is no longer in line with theymos' Trust Flag guidelines:

Creating or supporting a scammer flag is actively affirming a set of pretty clear fact-statements. If someone knowingly supports a flag containing incorrect fact-statements, then that is crystal-clear abuse, and I will seek to have such people removed from DT ASAP. People who are habitually wrong, even not knowingly, should also be removed.

I am quite unsure if I've done correct. Because, yes mycryptomixer may have resolved it, but still inconvenience of this kind is worth a flag, especially for mixer services.

Inconvenience is not worth a Flag once resolved.

Sorry if I'm struggling to make sense. Or should I just delete my opinion coz its unclear for me?

I think that's the best solution

Sorry, I was too lazy and exhausted that I have to ask, instead of finding it out myself. You see you're like siri or alexa but better,
Will try to comprehend this .
thanks for your service.


edit:

Creating or supporting a scammer flag is actively affirming a set of pretty clear fact-statements. If someone knowingly supports a flag containing incorrect fact-statements, then that is crystal-clear abuse, and I will seek to have such people removed from DT ASAP. People who are habitually wrong, even not knowingly, should also be removed.

Correct and incorrect is defined literally correct?

[LoyceV]

The Flag has no Support left, so I'm locking this topic.

Case closed!