It's good that your issue has been resolved, can you share here also if possible if how it was resolved? Did they accept your KYC and let you cashout all of your balance in their website?
I don't think there is any more to share. all the OP did was send KYC when he was first asked by the cloudbet support then post the issue here in the forum that the money has been for 10 days.
Did they accept your KYC and let you cashout all of your balance in their website?
most likely as to why the issue was resolved.
I've been a cloudbet user so I am a little bit curious about this issue as I don't want to experience this also if in case I have some big bets to wager in this platform.
you can check their ToS apparently OP didn't know that depositing a huge amount of money will or could trigger to a KYC verification.