Blocked funds in a poker room

[Febo]

Would be better if you tell us what casino you were playing on. Not sure why you wouldn't want to tell us their names just because you are negotiating with them. Things would probably go faster if they feel pressured once you reveal the casino name.
Also we might be able to see if other people faced similar problems or not and how it was resolved. If this is a regular thing , would be best if everyone avoids that casino.
You can try contacting askgamblers and see if they are listed. You will be able to open a report against them and they will have to respond or else get bad reputation over there.

I think that is smart to not tell name of casino. It is better to first give them chance to fix it and not escalate the matter. But as it looks it is already going on for almost 3 months. And at some point patience have to end. Of course do hope, if they will not return his money, he will tell us the name of the casino.  

[carlfebz2]

I've been using a VPN ? Yes, the same as I use everyday to go on internet. Is it forbidden ? It depends ! It's not mentioned in the English terms and conditions, but it is in the Spanish ones !! Is it a sufficient proof to assume I'm not the person behind that account ? Certainly not

This might be the main reason on why they do say about inconsistencies yet if not all then majority of them doesnt really allow on using VPN.

For now the best thing to do is to wait up for their response but its quite not ethical for them to tell the true reason or not saying direct to the point
on whats the problem.

I see that you wouldnt mention on what site we are talking on here yet you are in the middle of negotiation.Hopefully that you would able to get your funds OP!

[harizen]

I think that is smart to not tell name of casino. It is better to first give them chance to fix it and not escalate the matter. But as it looks it is already going on for almost 3 months. And at some point patience have to end. Of course do hope, if they will not return his money, he will tell us the name of the casino.  

It's fine to have the name of the site in public as long as OP can provide legit information. Chance is already given. 3 months should be enough for that casino to somehow give OP a better view of the status of the case.

If the name will be provided, then it might increase the chance to reach the site owners. It will also be a door for that site to prove that their service is good and they can solved whater accusations being thrown to them.

[acroman08]

-snip
Do you guys know which levers I have to put pressure on them and get my money back ? I'm getting exhausted about their tardiness and I feel I have no power to make them since everything is so opaque.

Thanks a lot

if you think you didn't break any of their ToS or didn't break any law on your area why not bring it to the authorities and request for an investigation. also, some guys have already said it. it would be better to reveal the name of the poker room so gamblers can avoid it and prevent them from experiencing what you are currently experiencing.

[maydna]

I've been using a VPN ? Yes, the same as I use everyday to go on internet. Is it forbidden ? It depends ! It's not mentioned in the English terms and conditions, but it is in the Spanish ones !! Is it a sufficient proof to assume I'm not the person behind that account ? Certainly not

For the moment I don't wanna tell the name of the poker room since I'm still negotiating with them.

In case they refuse, I'd like to contact askgamblers.com, have you heard about them ? Are they efficient ?

Thanks a lot

From your screenshots, I think there is something that makes me curious.



Perhaps, the IP that you use for registration and to play the games and to withdraw is different, so the casino suspicious that your account is not the same person. If that so, they can block the account without having a chance to withdraw your money.

Perhaps, you can explain more details about your registration, playing the games, and withdrawing your money, so you can know if something is not right. Usually, the site has a detailed login that users use, and users can use a different IP to enter the site. It seems the site does not allow someone to use VPN to register, login, and withdraw the money, but I am not sure about that.

Here is the thread for askgamblers.com https://bitcointalk.org/index.php?topic=5184298.0

You can ask for more details about them in that thread.

I hope you can get your money, at least you can get your initial money.

[ReiMomo]

Everyone here is right,  you should provide sufficient proof that your accusations have a basis, in fact, we are not talking about a small amount here regardless if it is in USD or BTC because if I'm in your shoes I will be upset or worse get hysterical and might seek legal assistance right away but I couldn't believe that you deposited huge amount to a gambling platform not knowing if they are capable of doing such thing.

In order for us to give you appropriate advice might as well show us some proof including the name of the site so we could also avoid it if proven that they really did this.

[Yogee]

Your really in the bad situation there, your winnings will be lost if you will accept their offer and 22k is a big amount especially if it is in USD as you didn't state whether the money is in USD or via other currencies.

Four hours before your message was this,

32k$ of course

....
From your screenshots, I think there is something that makes me curious.



Perhaps, the IP that you use for registration and to play the games and to withdraw is different, so the casino suspicious that your account is not the same person. If that so, they can block the account without having a chance to withdraw your money.

This has to be it OR The "inconsistency" the poker platform is talking about is the difference in the IP address the player logs in and the address indicated in the document he submitted.

......

IsaacOlmos, they already suspected you of irregularity. Your request to postpone the skype interview may have been taken as a delaying tactic so you can contact the person who they think is the actual owner of the documents.

[bitterguy28]

Why not reveal the Site name here?it's your Right to open in public the site you are accusing so People here may find answers .

But obviously it is Using VPN ,That's far Bad for gambling sites But i believe that they Must give you concrete answer about your case since this is not small money that will be denying as the portion will only given to you.

[cryptomaniac_xxx]

In case they refuse, I'd like to contact askgamblers.com, have you heard about them ? Are they efficient ?

Thanks a lot

Yeah, that's the best recourse you can do right now, go to askgamblers.com and ask for mediation, since you don't want to reveal it here in the community. In any case, just keep up updated here, whether the arbitration favors you or not.

[robelneo]

This thread deserves to be in the scam section I understand that you are extending your patience, and you want to have a guaranty that you want to get your full money, but since they are only paying a portion it seems that they want to scam you, it's better to create a scam thread on the scam section, post all your proof screenshot and all of your conversation.

This is for awareness of the gamblers that are still playing in the gambling site and to show them that what they have done is wrong and they should return the whole money.

[adzino]

Your really in the bad situation there, your winnings will be lost if you will accept their offer and 22k is a big amount especially if it is in USD as you didn't state whether the money is in USD or via other currencies.

Four hours before your message was this,

32k$ of course

....
From your screenshots, I think there is something that makes me curious.

-snip-

Perhaps, the IP that you use for registration and to play the games and to withdraw is different, so the casino suspicious that your account is not the same person. If that so, they can block the account without having a chance to withdraw your money.

This has to be it OR The "inconsistency" the poker platform is talking about is the difference in the IP address the player logs in and the address indicated in the document he submitted.

......

IsaacOlmos, they already suspected you of irregularity. Your request to postpone the skype interview may have been taken as a delaying tactic so you can contact the person who they think is the actual owner of the documents.

Read his other posts. He said that the English Terms of Service didn't prohibit users from using VPN. Though the Spanish one does mention. So what if a person who can't read Spanish plays in that casino? He won't know that he isn't allowed to use VPN.
So if OPs account gets blocked because of VPN, that would be unfair and he still can claim for his deposit + profit

It's fair not to ruin the reputation of any casino if that isn't necessary. Of course, casino has the chance to solve the matter and prove that is trustworthy and gambler oriented, even if at some point that might mean some financial loss for them. But if that casino doesn't do what is right then everyone of us has right to know which one is it in order to avoid possible bad experience.

Ruin what reputation? No ones reputation is being ruined by mentioning the name.

[kotajikikox]

I think since you already Admitted using VPN in which Online gambling Discourage us to do when playing then Nothing you can do but to accept the offer or get nothing at all.
They can use that ground for your denial so as long as they are trying to Fix the issue by offering you that certain amount?and as that is much higher from Your initial capital.
Consider this as you Lose that 22k while playing and the 9k$ is your take home.
and don't argue anymore because that site is More generous than other sites.

[tabas]

Good luck with the negotiations OP. We're just tuning in on how that poker site will handle the situation. But as you know, there are a lot of crypto casinos that don't allow VPN to access them.
Since you have been in touch with them, we have to wait and again, good luck.

[Yogee]

....
Read his other posts. He said that the English Terms of Service didn't prohibit users from using VPN. Though the Spanish one does mention. So what if a person who can't read Spanish plays in that casino? He won't know that he isn't allowed to use VPN.
So if OPs account gets blocked because of VPN, that would be unfair and he still can claim for his deposit + profit

That's one part where I doubted his story as I don't think casinos would be that dumb to omit a very important rule in translation. We have no way to verify his claims on this since he refuses to even mention the name.

IsaacOlmos must be lost in the mountain...again.

[michellee]

I hope @OP can solve his problem and get his money. I hope that the negotiations can have a win-win solution.

But it is a sample for people who use too big money, and suddenly, he might have broken the rule from the site, so he got into trouble now. Once you use too big money, the casino will not let you go away with the win money, and if you just make one mistake, they will get you and your money even for a small mistake. So if you don't want to get that experience, you don't have to use big money. It is a lesson for us which we need to be careful with our money.

[matchi2011]

....
Read his other posts. He said that the English Terms of Service didn't prohibit users from using VPN. Though the Spanish one does mention. So what if a person who can't read Spanish plays in that casino? He won't know that he isn't allowed to use VPN.
So if OPs account gets blocked because of VPN, that would be unfair and he still can claim for his deposit + profit

That's one part where I doubted his story as I don't think casinos would be that dumb to omit a very important rule in translation. We have no way to verify his claims on this since he refuses to even mention the name.

IsaacOlmos must be lost in the mountain...again.

That's confusing indeed, as this information is very important changing or omitting it will make a big impact to the entire
rules and like what you have said, it's  a dumb move if the site omit it.

Nothing that we can do about to this, only OP can give some update if he able to communicate and have a good deal
from the site owner and bring good negotiation with his concern,.

[mersal]

Gambling sites will never block your account for long break, only they will take a look at is there any changes in the login pattern like IP address or else you can keep on gamble whenever you want. So I guess you are talking about some poker site which is not having really good support system.

Tell the name of the site where your funds got blocked, if it is available in Bitcointalk at some form then it is possible to give some pressure to give your funds back.

[Ucy]

Did they give you any idea of what some of the inconsistencies were ? If yes, would you mind listing them?
I would accept the the remaining deposit of 9.5k first and then look for ways to get the rest of the money later, assuming i didn't do anything really bad intentionally.

[Kelvinid]

Well, I saw an inconsistency in both of you, the site itself never tell about the cause of the block account, and that you also have to forget that using VPN is not permitted. Maybe that was an issue and even using different IPs, gadgets to use in accessing your account might sometimes get in trouble and asking your confirmation.

I'm afraid it was totally locked, $32k is really big, I certainly can't take that loss into my hands just because of that mistake.
One way that could help you is to contact them.

[GrinZ]

The prolongation of the process seems quite sad, but I recommend that you check the support section of the platform you are on before playing the games. It is very important to solve such problems as soon as possible.