Blocked funds in a poker room

[abel1337]

Well, I saw an inconsistency in both of you, the site itself never tell about the cause of the block account, and that you also have to forget that using VPN is not permitted. Maybe that was an issue and even using different IPs, gadgets to use in accessing your account might sometimes get in trouble and asking your confirmation.

I'm afraid it was totally locked, $32k is really big, I certainly can't take that loss into my hands just because of that mistake.
One way that could help you is to contact them.

I think most of the sites now prohibited the use of VPN, maybe that is the reason why they can't give back OP's account, finding that he is using fake IP maybe he uses another country IP is very reasonable for them to have a doubt on it, so I think he should not stop contacting the website support maybe if they are having social media account like telegram/ discord or Twitter you should chat them as well, and provide the IP address that you used.

This might be the case, VPN is the common reason casino why they block or disable an account. VPN is the bypass tool that users use if they came from a banned country, so inconsistency on IP on the IP's country range might be the reason. It's just the fault of the poker room that it didn't reveal the exact reason why the OP account is closed.

I think it's fair that the poker room reimbursed the deposit amount,  If ever OP is violating the TOS.

[johhnyUA]

I'm in a pretty bad situation with a big poker room. I created an account in june and deposit around 14.5k with btc, played and took my bankroll until 37k more or less. I cash out 5k in mid-august, everything is fine, and kept on playing.

Every time i hear such stories, i want to ask such people: What do you think about? Why not to invest 1500 dollars and see how it will be going? Do you have so much money that the probability to lost 1.5 btc it's not a big deal for you?

Do you guys know which levers I have to put pressure on them and get my money back ? I'm getting exhausted about their tardiness and I feel I have no power to make them since everything is so opaque.

Thanks a lot

Create topic in Scam accusations and maybe this will help you (it's good that even now hype on this forum can affect something)

[Fatunad]

Do you guys know which levers I have to put pressure on them and get my money back ? I'm getting exhausted about their tardiness and I feel I have no power to make them since everything is so opaque.

Thanks a lot

Create topic in Scam accusations and maybe this will help you (it's good that even now hype on this forum can affect something)

For now this would be a good thing to be done rather than on just sitting and waiting up for their response.At least people would be aware on the
site we've been talking on here and also when the platform do saw that they've been the hot topic at the moment then that might be the time
that they will really be rushing up on resolving your issue so that the fire wont really be continuing on spreading some negativity impressions
towards them.So this would be a best shot to be done.Being blocked without any valid reason or doesnt seem they do care on resolving at all
will surely make you rage.

[DabsPoorVersion]

Well, I saw an inconsistency in both of you, the site itself never tell about the cause of the block account, and that you also have to forget that using VPN is not permitted. Maybe that was an issue and even using different IPs, gadgets to use in accessing your account might sometimes get in trouble and asking your confirmation.

I'm afraid it was totally locked, $32k is really big, I certainly can't take that loss into my hands just because of that mistake.
One way that could help you is to contact them.

I think most of the sites now prohibited the use of VPN, maybe that is the reason why they can't give back OP's account, finding that he is using fake IP maybe he uses another country IP is very reasonable for them to have a doubt on it, so I think he should not stop contacting the website support maybe if they are having social media account like telegram/ discord or Twitter you should chat them as well, and provide the IP address that you used.

This might be the case, VPN is the common reason casino why they block or disable an account. VPN is the bypass tool that users use if they came from a banned country, so inconsistency on IP on the IP's country range might be the reason. It's just the fault of the poker room that it didn't reveal the exact reason why the OP account is closed.

I think it's fair that the poker room reimbursed the deposit amount,  If ever OP is violating the TOS.

But as stated in his post, vpn is not prohibited in the english translation of rules and regulation,

However, I am really wondering why it was prohibited in the spanish version. This is the first time I heard that the rules was changed on the translation part. So, right now we can't really tell if this is really the reason or not unless OP will reveal the name of this poker website where we can see for ouselves its rules and regulations.

[CarnagexD]

Sounds really bad. The big discrepancy here being the fact that you are in lost regarding why your account is blocked, especially in the midst of you getting a big win. Altjough it is not a fsult of your own, you have to admit you dropped the ball on the commitment department, you weren't able to adhere to the schedule you yourself set. Hopefully you get back the funds you lost, 32k is no joke.

I'm in a pretty bad situation with a big poker room. I created an account in june and deposit around 14.5k with btc, played and took my bankroll until 37k more or less. I cash out 5k in mid-august, everything is fine, and kept on playing.

Every time i hear such stories, i want to ask such people: What do you think about? Why not to invest 1500 dollars and see how it will be going? Do you have so much money that the probability to lost 1.5 btc it's not a big deal for you?

Problem here is nobody knows when they are about to encounter a big inconvenience like this, so you can't really put the blame on the guy, especially if he is an experienced high-roller. The problem is on the gambling site's end, in which they blocked thsi guy without any reason whatsoever, plus the fact that he doesn't even know if his funds are safe or if they were already lost.

[rodskee]

The prolongation of the process seems quite sad, but I recommend that you check the support section of the platform you are on before playing the games. It is very important to solve such problems as soon as possible.

Sorry but looks like you have not read the OP,He constantly contacting the Support and the site and the answer is the same,What OP wants is to Hear what is The Violation so he might understand that everything fall in this.

But looks like OP understand the situation ,Maybe He already accept the Offering of the site since i think that the VPN issue is what made this all.

also he did not come back here since day 1 ,Lets Hope that He'll come back for update and also for closing this thread because Since there is no mentioning of the Poker site on topic .

[michellee]

Sounds really bad. The big discrepancy here being the fact that you are in lost regarding why your account is blocked, especially in the midst of you getting a big win. Altjough it is not a fsult of your own, you have to admit you dropped the ball on the commitment department, you weren't able to adhere to the schedule you yourself set. Hopefully you get back the funds you lost, 32k is no joke.

I'm in a pretty bad situation with a big poker room. I created an account in june and deposit around 14.5k with btc, played and took my bankroll until 37k more or less. I cash out 5k in mid-august, everything is fine, and kept on playing.

Every time i hear such stories, i want to ask such people: What do you think about? Why not to invest 1500 dollars and see how it will be going? Do you have so much money that the probability to lost 1.5 btc it's not a big deal for you?

Problem here is nobody knows when they are about to encounter a big inconvenience like this, so you can't really put the blame on the guy, especially if he is an experienced high-roller. The problem is on the gambling site's end, in which they blocked thsi guy without any reason whatsoever, plus the fact that he doesn't even know if his funds are safe or if they were already lost.

Besides that, we don't know what the reason for the gambling site blocked that person is. But I guess that is because of his connection of using a VPN, but I am not sure. We can hope that he can solve his problem without too long, and he can get his money if the site admitted that they made a mistake. But if the mistake is from that person, hm I don't know what will happen because it is coming from the casino to decide.

About the Spanish language, maybe the casino needs to have a translator to the English language, so people who come from out of Spain will know the rule, and they will not try to break it. That will what we can suggest to that site.

[peter0425]

If you did not commit any violation then  for sure we can sue that company,Would you drop the name here so at least for checking of their reputation?

Because that is very sudden when you are a complying Gambler yet this things happen that's not fair.

but seems like the VPN is an issue here?anyway mind updating this thread if what happen so the Mods might consider closing this.

[plr]

32k$ of course

That's a huge amount if you can't negotiate then it's better to post the name of the site so you can warn others of their practice, some of the gambling sites when reported in the scam section, are coming out to answer all the allegations, it could become positive results if you can create a thread in the scam section, they don't want their site listed in the scam section, it will affect their business.

[fortunecrypto]

32k$ of course

That's such a big amount I will do everything to get it some people are reporting issues with the gambling sites they are working with, but those are just a small amount

Here are some screenshots :

You should get a copper account so you can post images when the time that you are ready to create a scam accusation

I've been using a VPN ? Yes, the same as I use everyday to go on internet. Is it forbidden ? It depends ! It's not mentioned in the English terms and conditions, but it is in the Spanish ones !! Is it a sufficient proof to assume I'm not the person behind that account ? Certainly not

This is open for discussion there are similar issues like yours, you can win or lose the argument it's how you present it

For the moment I don't wanna tell the name of the poker room since I'm still negotiating with them.

That's the right thing to do but do set up a time frame for this

In case they refuse, I'd like to contact askgamblers.com, have you heard about them ? Are they efficient ?

I believe Bitcointalk is far better than askgamblers.com you can have an open discussion here.

[Wawa2013]

I am so curious about the name of the gambling site, based on the chronology that you tell in the opening post,
it's like the gambling sites you use have a bad reputation. I can understand why you are trying to recover your
blocked funds, because 32k $ is a very large amount. It would be unfair if they ended up refusing to return,
because it was only because of VPN use. Therefore it is very important to read the TOS before deciding on
a deposit at gambling sites.

[IsaacOlmos]

....
Read his other posts. He said that the English Terms of Service didn't prohibit users from using VPN. Though the Spanish one does mention. So what if a person who can't read Spanish plays in that casino? He won't know that he isn't allowed to use VPN.
So if OPs account gets blocked because of VPN, that would be unfair and he still can claim for his deposit + profit

That's one part where I doubted his story as I don't think casinos would be that dumb to omit a very important rule in translation. We have no way to verify his claims on this since he refuses to even mention the name.

IsaacOlmos must be lost in the mountain...again.

And yet they did, I was kinda surprised since it's quite a big poker room, not a new one.

I gave them a deadline in a few days, you guys will know the name of the poker room if they don't respect it.

And about the "suspicions" on my story and the Skype call, I guess you cannot have suspicions on someone just because he was on holidays and asked for another date. I mean people can have no connection, or just don't read the e-mail in time, or be at the hospital or whatever. You don't just block 32k because I wasn't available like 12h after their e-mail, if you professional you try to investigate, and you solve than matter in one week by rescheduling the Skype call on a new date, end of the story. It's been 3 months now.

[aioc]

And yet they did, I was kinda surprised since it's quite a big poker room, not a new one.

I gave them a deadline in a few days, you guys will know the name of the poker room if they don't respect it.

And about the "suspicions" on my story and the Skype call, I guess you cannot have suspicions on someone just because he was on holidays and asked for another date. I mean people can have no connection, or just don't read the e-mail in time, or be at the hospital or whatever. You don't just block 32k because I wasn't available like 12h after their e-mail, if you professional you try to investigate, and you solve than matter in one week by rescheduling the Skype call on a new date, end of the story. It's been 3 months now.

3 months is such a long wait for such a huge money we have guys here got scam with just hundreds of dollars and yet they create a lot of thread and posts almost every hour about the site that scammed him, I commend your patience on this issue.

We are waiting for the name of the site hopefully they have an official thread here and the representative is also active here so they can address the issue when we tag them about your issue, if they do not have one, I'm sure they will be alerted or they will know it soon.

[IsaacOlmos]

Okeeeey, nothing changes, I explained them what I told you guys, they waited for like a week and copy/pasted exactly the same email they sent previously.

They also asked me for the third time a valid BTC address, even if I included one in my last 3 emails. I think they don't even read carefully what I write.

Alright, so the poker room is Bodog, here is their terms and conditions in English, they doesn't specify anything about VPNs...

https://i.gyazo.com/10c65017835ae742bc7a35a08c3cf3a3.png

So they don't specify anything about VPNs in their T&C, and then assume I'm not the one behind the account because I use one, block everything and "exceptionally" offer be to reimburse my deposit, which would be a 22.5k loss for me.

Now I think I'll contact askgamblers, do you guys know about them ? Are they efficient ? Do you guys know any other option ?

Thanks !!

[coupable]

Alright, so the poker room is Bodog, here is their terms and conditions in English, they doesn't specify anything about VPNs...



So they don't specify anything about VPNs in their T&C, and then assume I'm not the one behind the account because I use one, block everything and "exceptionally" offer be to reimburse my deposit, which would be a 22.5k loss for me.

Sorry for your loss my brother. This is a big amount and Bodog should refund it in full if you deposited it at first place.
To be honest, Bodog is an old reputed regulated gambling platform so i don't expect them to offense anybody for any amount as they daily pay thousands for withdrawal. Now about the VPN, as you are in one of restricted countries it means that you have no right to access the platform by any method. It's not necessary to mention the VPN in TOS because it will be legal to use other methods. As it was clear that you are not welcome in this website, it wasn't that wise from you to deposit big amounts there .

Now I think I'll contact askgamblers, do you guys know about them ? Are they efficient ? Do you guys know any other option ?

I don't expect the issue to be resolved by posting a complaintin askgamblers; it's just a review platform that may help boost your case but no garantee that Bodog will pay attention to it. Just keep trying to get in touch with support and what are the solutions proposed, at least to get your deposits back .

[robelneo]

Alright, so the poker room is Bodog, here is their terms and conditions in English, they doesn't specify anything about VPNs...



So they don't specify anything about VPNs in their T&C, and then assume I'm not the one behind the account because I use one, block everything and "exceptionally" offer be to reimburse my deposit, which would be a 22.5k loss for me.

Now I think I'll contact askgamblers, do you guys know about them ? Are they efficient ? Do you guys know any other option ?

There's a big possibility that you are not the only one that will get victimize here not everyone can read and knows Spanish, this is deceptive why would they not include that in the English version when they have it in the Spanish version.

You should create a scam accusation in the scam section this is for awareness for people aho are still playing on the gambling site with similar situation like yours and to warn other players.

[ufaiz50]

I always wonder why a poker site would hold a player's fund. Isn't it in the interest of a poker club to process everything quickly? A poker site can never lose as they let the players play against each other.

[smyslov]

I always wonder why a poker site would hold a player's fund. Isn't it in the interest of a poker club to process everything quickly? A poker site can never lose as they let the players play against each other.

Based on OP's testimony it was blocked because he violated their terms by using a VPN but OP claimed it is not in the English version of the terms of service so he proceeded in using a VPN he claimed it's an honest mistake and the poker site should not lock his funds.
The poker site should also include about the restriction of VPN in the English version of their TOS because it's quite deceptive.

[Steamtyme]

~snip~

Shitty deal. Glad to see at a minimum they are goin with industry standard and offering you back your deposit.

Not going to lie but your best option for getting some attention on this or at least a more well rounded community opinion would be to post on twoplustwo or something like that. This forum has absolutely no power or influence over bodog, to attempt to find a better resolution for you.

Personally unless there is anything that states taking the payout for your deposit absolves them of all legal claims against your confiscated funds I would take the money now, and then continue to fight through a lawyer. This of course only works if you are, and never were in violation of their ToS in respect to playing from a certain location.

Best of luck.

[jossiel]

Does bodog have sort of subreddit community or bigger than that? I agree to the suggestion above by getting the sentiment of the bigger community that they have to get their attention and also to push them to act necessarily according to what's right. Could also be the biggest community for poker players worldwide but I don't know which is which.

Sorry for your loss Isaac.

I always wonder why a poker site would hold a player's fund. Isn't it in the interest of a poker club to process everything quickly? A poker site can never lose as they let the players play against each other.

I've read the story of OP through back reading of past pages, you get to see what exactly this poker site and him did.