Blocked funds in a poker room

[Mauser]

Hi guys,

Sorry for the delay but I try to put a little distance between me and the story on an emotional plan (yes yes) since it's been a few months now and I just can't think every day about it otherwise I get crazy. Thus I usually do my "Bodog session" once a week more or less and today is the day.

Here are the last updates : They accused me to use a VPN which I accepted (but that again that wasn't written in the English ToS), and also that "the owner of this account is not the one whose personal details were used to sign up the account" which I contest, so I answered asking for more details i.e. what make them think I wouldn't be the owner, and giving them a BTC address for the withdrawal.

Since then, they copy/pasted the same mail 10 days later, asking one more time for a valid BTC address they already have

So I more or less copy pasted my previous e-mail with the same questions because they didn't answer my question one week ago, and here we are ! They haven't answered yet.

And guys sorry if I don't answer some questions, usually I don't answer because it's an information that is already in the thread. If there is any new question you wanna ask, please feel free and I'll try to answer them asap.

First of all, it is good that you are still in a dialogue with the owners of the casino. It would really be the best if you could find some compromise without involving lawayers and going to court, because the fees are just going to be very high.

Keep being persistent with your question, but don't forget that due to Christmas it might take a little bit longer to answer your questions. And make sure you store every bit of information for later.

VPN shouldn't really be an issue if it's not prohibited in the TOS. 

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[South Park]

But the OP argues that there was nothing on the TOS that states that using a VPN is forbidden and after reading the image of the TOS that is being shared here I can say that I do not see anything either, with this in mind then it seems unfair that his account is being closed on the grounds of a rule that is not explicitly stated anywhere and that not only he is denied his winnings but that after so long he still has not gotten his initial deposit back.

If this is the case, it's unfair and a loss for op. He could keep emailing them about that it was not stated in their TOS as his defense because he has the rights over his winnings, but I think the site is hard to contact because they rarely reply to his emails.

But for the op, I'm just wondering why would he still choose to play on that site if it is restricted and still have to use VPN. I mean, there's a lot of other gambling sites he can choose tho, but I really hope that his problem will be fixed since it's been a while already.

So far this seems to be the consensus, we all know that playing using a VPN in any casino is a bad idea because something like this can happen, but if the rule is not directly stated or even implied then the casino has no rights to deny his winnings or his deposit, personally I think that what it is happening is that the casino knows this and they are buying time trying to find out if the OP did violate some of the points in the TOS so they can void his winnings.

[Genemind]

But the OP argues that there was nothing on the TOS that states that using a VPN is forbidden and after reading the image of the TOS that is being shared here I can say that I do not see anything either, with this in mind then it seems unfair that his account is being closed on the grounds of a rule that is not explicitly stated anywhere and that not only he is denied his winnings but that after so long he still has not gotten his initial deposit back.

If this is the case, it's unfair and a loss for op. He could keep emailing them about that it was not stated in their TOS as his defense because he has the rights over his winnings, but I think the site is hard to contact because they rarely reply to his emails.

But for the op, I'm just wondering why would he still choose to play on that site if it is restricted and still have to use VPN. I mean, there's a lot of other gambling sites he can choose tho, but I really hope that his problem will be fixed since it's been a while already.

So far this seems to be the consensus, we all know that playing using a VPN in any casino is a bad idea because something like this can happen, but if the rule is not directly stated or even implied then the casino has no rights to deny his winnings or his deposit, personally I think that what it is happening is that the casino knows this and they are buying time trying to find out if the OP did violate some of the points in the TOS so they can void his winnings.

The team itself seems very unprofessional in addressing his concerns by delaying a response, usually, when you report something or created a support ticket, supports try to solve an issue within days or even just to address or give an explanation of what happened. This kind of gambling platforms should be avoided. I've been to several casinos and had a few issues on some and most of them reply or even solve a ticket within few days or even just in an hour.

[traderethereum]

The team itself seems very unprofessional in addressing his concerns by delaying a response, usually, when you report something or created a support ticket, supports try to solve an issue within days or even just to address or give an explanation of what happened. This kind of gambling platforms should be avoided. I've been to several casinos and had a few issues on some and most of them reply or even solve a ticket within few days or even just in an hour.

We do not know why the team is not replying fast to the member's problem.
Maybe they are busy handling the other problem that they already got, so they need to search for the problem one by one and solve it right away.
If the casino is concerned with their member's problem, they will figure out the problem and will solve it without taking too long because that will relate to their reputations among the other sites.
Waiting for a day or less than 3 days will not be a problem because they need to know what is really happen to their members.
But if it needs more than a week or two weeks, that will be another problem for the casino, and we do not have to stay at their site.

[madnessteat]

Recently, more and more often encountered situations where various kinds of aggregators exchangers, exchangers and gambling sites violate the rights of users using their position and inventing some ridiculous checks on the identity of users and the reasons for withholding money.

My advice to the TS - if you believe that your rights are violated then seek help from lawyers.

[bitterguy28]

Any Update OP about the result of the communication ?have you bring this to "AskGambler"?

This is one important topic because we have Many gamblers outside the Jurisdiction of that gambling site and they have no clarification of their Area of Players ,so possibilities of another gambler outside that country may be another victim .

[judeafante]

Any Update OP about the result of the communication ?have you bring this to "AskGambler"?

This is one important topic because we have Many gamblers outside the Jurisdiction of that gambling site and they have no clarification of their Area of Players ,so possibilities of another gambler outside that country may be another victim .

The latest update coming from OP is he has sent the email address they requested but until now no answer yet and OP has not logged in yet since the 21st of this month, it's understandable since it's a holiday and we will have to finish the holiday before we will see the results of this complaint, will OP give up or he will eventually get his blocked funds.

[Rodeo02]

Any Update OP about the result of the communication ?have you bring this to "AskGambler"?

This is one important topic because we have Many gamblers outside the Jurisdiction of that gambling site and they have no clarification of their Area of Players ,so possibilities of another gambler outside that country may be another victim .

The latest update coming from OP is he has sent the email address they requested but until now no answer yet and OP has not logged in yet since the 21st of this month, it's understandable since it's a holiday and we will have to finish the holiday before we will see the results of this complaint, will OP give up or he will eventually get his blocked funds.

The account is brand new so if the problem has been solve there is possibility that this users will not came back here . he only created this thread for asking help from other members which is answered already many times from different members. He will only came back if the problem is not resolved but if not the chance of replying in this thread is slim.

[traderethereum]

Any Update OP about the result of the communication ?have you bring this to "AskGambler"?

This is one important topic because we have Many gamblers outside the Jurisdiction of that gambling site and they have no clarification of their Area of Players ,so possibilities of another gambler outside that country may be another victim .

The latest update coming from OP is he has sent the email address they requested but until now no answer yet and OP has not logged in yet since the 21st of this month, it's understandable since it's a holiday and we will have to finish the holiday before we will see the results of this complaint, will OP give up or he will eventually get his blocked funds.

Maybe @OP feels tired of waiting for the answer from the site and he decides to give them more time.
Or maybe @OP is busy to prepare the new year and busy taking profit from his trading account.
But no matter what will happen, I hope @OP can get the lesson from this story, so he does not make another mistake in the future.
We can hope for his good, and we can learn from his mistake too.
If @OP can get his funds back, that will be a gift for him because, in the end, he still gets his money.

[South Park]

Recently, more and more often encountered situations where various kinds of aggregators exchangers, exchangers and gambling sites violate the rights of users using their position and inventing some ridiculous checks on the identity of users and the reasons for withholding money.

My advice to the TS - if you believe that your rights are violated then seek help from lawyers.

Unfortunately the amount of money while important is probably not going to be high enough in order to try to bring lawyers, most likely a great deal of the winnings, assuming the OP wins this, will go to the lawyers, I think that what the OP is doing is the right thing to do, bring his case to the community and if he does not receive a response then the reputation of this casino will be tainted even if they do not have an account here and if at some point they decide to do so then their account will be flagged on the spot.

[pixie85]

Here are the last updates : They accused me to use a VPN which I accepted (but that again that wasn't written in the English ToS), and also that "the owner of this account is not the one whose personal details were used to sign up the account" which I contest, so I answered asking for more details i.e. what make them think I wouldn't be the owner, and giving them a BTC address for the withdrawal.

They are scamming you for sure.

32 thousand is a large amount of money. They saw your win and begun to look for any possible way to deny the win and I guess the only thing they could find was VPN so they hugged that little thing like a drowning man hugs a piece of wood.

Make sure you are able to prove your deposit and your win and make a copy of their enfglish TOS where VPN is not mentioned and seek legal council.

[South Park]

They are scamming you for sure.

32 thousand is a large amount of money. They saw your win and begun to look for any possible way to deny the win and I guess the only thing they could find was VPN so they hugged that little thing like a drowning man hugs a piece of wood.

Make sure you are able to prove your deposit and your win and make a copy of their enfglish TOS where VPN is not mentioned and seek legal council.

At some point, some website doesn't want their user to use VPN, I just don't know why they prohibited people from using maybe because it creates undesirable amount of traffic at their website, it will make their website slower than usual, some cloud securities can detect it as ddos sometimes, maybe that is the reason why but I'm not sure though.

I can understand why casinos may not like you to use a VPN, depending on the jurisdiction the casino is located they may not accept players that reside in certain countries and the easiest way to filter those people without forcing everyone to go through a KYC is through their IP, as such it makes sense that casinos have these kind of restrictions, but the issue here is that the casino is using this against the OP when there is nothing on their TOS about it and this is without a doubt unfair as how they can accuse the OP of violating a rule that is not stated anywhere?

[Saisher]

Hi guys,

Sorry for the delay but I try to put a little distance between me and the story on an emotional plan (yes yes) since it's been a few months now and I just can't think every day about it otherwise I get crazy. Thus I usually do my "Bodog session" once a week more or less and today is the day.

Here are the last updates : They accused me to use a VPN which I accepted (but that again that wasn't written in the English ToS), and also that "the owner of this account is not the one whose personal details were used to sign up the account" which I contest, so I answered asking for more details i.e. what make them think I wouldn't be the owner, and giving them a BTC address for the withdrawal.

Since then, they copy/pasted the same mail 10 days later, asking one more time for a valid BTC address they already have

So I more or less copy pasted my previous e-mail with the same questions because they didn't answer my question one week ago, and here we are ! They haven't answered yet.

And guys sorry if I don't answer some questions, usually I don't answer because it's an information that is already in the thread. If there is any new question you wanna ask, please feel free and I'll try to answer them asap.

I don't know if OP is still trying to get his funds from this poker room, because if he is he will update us from time to time even if there is no answer coming from that Poker room but this is his last post, it's been three weeks already and no update coming from OP so if he will no go here and update us for a week more, we can consider OP is not interested to pursue this case anymore.

[michellee]

I don't know if OP is still trying to get his funds from this poker room, because if he is he will update us from time to time even if there is no answer coming from that Poker room but this is his last post, it's been three weeks already and no update coming from OP so if he will no go here and update us for a week more, we can consider OP is not interested to pursue this case anymore.

I do not think that the @OP still asking to the support system, and I think the @OP is tired to do that thing because @OP is not come back to his thread or reply here. So maybe we can consider that he give up to solve his problem, and I think the casino still not do anything relate to the @OP system. I think @OP needs to be careful in the next time, so he do not have to get the same experience.

[doomistake]

But the OP argues that there was nothing on the TOS that states that using a VPN is forbidden and after reading the image of the TOS that is being shared here I can say that I do not see anything either, with this in mind then it seems unfair that his account is being closed on the grounds of a rule that is not explicitly stated anywhere and that not only he is denied his winnings but that after so long he still has not gotten his initial deposit back.

If this is the case, it's unfair and a loss for op. He could keep emailing them about that it was not stated in their TOS as his defense because he has the rights over his winnings, but I think the site is hard to contact because they rarely reply to his emails.

But for the op, I'm just wondering why would he still choose to play on that site if it is restricted and still have to use VPN. I mean, there's a lot of other gambling sites he can choose tho, but I really hope that his problem will be fixed since it's been a while already.

So far this seems to be the consensus, we all know that playing using a VPN in any casino is a bad idea because something like this can happen, but if the rule is not directly stated or even implied then the casino has no rights to deny his winnings or his deposit, personally I think that what it is happening is that the casino knows this and they are buying time trying to find out if the OP did violate some of the points in the TOS so they can void his winnings.

The team itself seems very unprofessional in addressing his concerns by delaying a response, usually, when you report something or created a support ticket, supports try to solve an issue within days or even just to address or give an explanation of what happened. This kind of gambling platforms should be avoided. I've been to several casinos and had a few issues on some and most of them reply or even solve a ticket within few days or even just in an hour.

With their response, it seems that they don't want to assess the problem of their users, I think it is not just OP who experienced the same problem on the said gambling platform but many of them that deposits and make huge bankrolls are getting problem on accessing their funds. Kind a fishy in my opinion, posting this on social media to spread awareness about this kind of activities will help others to avoid the said gambling platform.

If they don't have any license, you can't also report it to the police because you might get arrested as well since playing in a illegal gambling platform is illegal as well.

[ethereumhunter]

If they don't have any license, you can't also report it to the police because you might get arrested as well since playing in a illegal gambling platform is illegal as well.

If the casino is open their business in real life, I think we can report it to the police, but if the casino is on the internet, I think it will not be easy to report or do not know how to make a report about that. I think that will depend on the jurisdiction of each country. But yes, if the casino is illegal, that will make us to get another trouble, so we will hard to decide. But we can prevent that thing by playing gambling on the casino with reputations and many gamblers recommend that casino.

[South Park]

If they don't have any license, you can't also report it to the police because you might get arrested as well since playing in a illegal gambling platform is illegal as well.

If the casino is open their business in real life, I think we can report it to the police, but if the casino is on the internet, I think it will not be easy to report or do not know how to make a report about that. I think that will depend on the jurisdiction of each country. But yes, if the casino is illegal, that will make us to get another trouble, so we will hard to decide. But we can prevent that thing by playing gambling on the casino with reputations and many gamblers recommend that casino.

This is why selecting the right casino from the very beginning is very important, I will even go as far and say that if the casino in question does not have an announcement thread here in the forum it is best to avoid it, if their thread is active then you can make a scam accusation against them and if there are grounds for the casino to be red tagged and flagged the community will back you up, this is a great way for the player to speed up the process and if they still refuse to pay what they owe to the player at least now all the community will know what happened and avoid the casino.