BLOCKCHAIN.COM STOLE MY BTC: OFFERING REWARD

[AnoniemLegions]

Ok.

Another idea....


So I now have 2 Wallet IDs and ONE PASSPHRASE... right?


Ok.  So when I attempted  to "recover" my wallet via Blockchain.com I used my one and only 12 word PASSPHRASE... and it gave me a warning that a new wallet would be created.... oof.

Whence recovering my wallet it gave me access to a what looked like a new wallet and a ZERO balance....


So when I then go to access my OTHER WALLET ID from the one they sent me via my phone number back in 2013 it asks me to put in my password and then tells me to verifiy via email.... in which i NEVER receive an email.....

So... I've deduced that I have only ONE EMAIL, ONE PASSWORD, ONE PHONE NUMBER, ONE PASSPHRASE, and NO 2FA.......


Is it possible that when I "recovered" my wallet with my passphrase that it created a new wallet with that ZERO balance.  And I'm just not receiving verified emails from the WALLET ID that I have from my phone back in 2013 and it's not ACTUALLY RECOVERING MY COINS FROM MY OLD WALLET?? 

I've contacted customer service..... and it's a joke.

So any thoughts to this??

[Evilish]

Ok.

Another idea....


So I now have 2 Wallet IDs and ONE PASSPHRASE... right?


Ok.  So when I attempted  to "recover" my wallet via Blockchain.com I used my one and only 12 word PASSPHRASE... and it gave me a warning that a new wallet would be created.... oof.

Whence recovering my wallet it gave me access to a what looked like a new wallet and a ZERO balance....


So when I then go to access my OTHER WALLET ID from the one they sent me via my phone number back in 2013 it asks me to put in my password and then tells me to verifiy via email.... in which i NEVER receive an email.....

So... I've deduced that I have only ONE EMAIL, ONE PASSWORD, ONE PHONE NUMBER, ONE PASSPHRASE, and NO 2FA.......


Is it possible that when I "recovered" my wallet with my passphrase that it created a new wallet with that ZERO balance.  And I'm just not receiving verified emails from the WALLET ID that I have from my phone back in 2013 and it's not ACTUALLY RECOVERING MY COINS FROM MY OLD WALLET?? 

I've contacted customer service..... and it's a joke.

So any thoughts to this??

So help me understand this. You have the wallet id and password that worked for blockchain.info and the same credentials don't for blockchain.com. And you also have access to the email address associated with your Blockchain account?

This is where I would start:
Can you go to your email and search if you received any email having the title "Wallet Backup" sent from "no-reply@blockchain.info". That should have your wallet backup. Using that backup, you should be able to recover your BTC.

What happens when you use your old wallet id and password on blockchain.com? Does it not log in?

[Cassius04]

Hi,

Sorry haven't got advice for you but have suffered something similar, if anybody can shed some light on it for me..... I had my bitcoin on computer hard drive for 3 years but was advised to put it in a safer place (blockchain.info wallet).
Set up a paper wallet and traded for a week or two and one day last week I went to my access my wallet as always and was asked to confirm if I was using a different computer to access the site, this was not unusual as I use my account between home and office; so confirmed and checked my balance and all looked good; however the next day I went in to my account and all was gone and transactions being sent to someone at the same time as I logged in the day before.

I tried getting in touch with Blockchain.info and I was issued an automatic ticket reference but heard nothing until 5 days later I decided to go to trust pilot and register a review and guess what... I get a reply the next day and email stating that unfortunately I left my wallet unsafe, I had passwords, used the Step 2 safety check can somebody let me know if there was more could I have done??

I did notice that my imported address still showed my private keys (I know this may sound a bit obvious to you crypto veterans) but please can somebody tell me if this would have been visible to anybody who could have hacked my account?

I did set up another account within Blockchain as I had crypto coming over from Coinbase and didn't fancy it going to the same account; however this account is behaving really weird with not accepting passwords and even changing my wallet address, I did manage to withdraw some crypto to the safety of a hard drive but still have some left but since then I have not managed to gain access and it is now not accepting my password.

Sorry for long winded story but wanted to give you all the info, in short can I assume I was hacked and if so how did they get through my password and 2 step authorisation codes or is their something Blockchain.info are failing to accept blame for?

Any help would be much appreciated as it is a large sum I have lost built up over 3 and a half years.

regards to you all

[o_e_l_e_o]

Sorry for the loss of your coins.

I had my bitcoin on computer hard drive for 3 years but was advised to put it in a safer place (blockchain.info wallet).

Whoever advised you to do this is an idiot. Web wallets are the least safe type of wallet in existence, and blockchain.info specifically is a terrible web wallet. Are you sure the person who advised you to do this isn't the person who has stolen from you?

Set up a paper wallet and traded for a week or two and one day last week I went to my access my wallet as always and was asked to confirm if I was using a different computer to access the site

I'm not exactly clear here what wallet you are talking about? A paper wallet with a private key? Or your blockchain.info wallet? Did you import a private key from a paper wallet to blockchain.info?

I had passwords, used the Step 2 safety check can somebody let me know if there was more could I have done??

If there was malware on the device you used to log in, it could either have stolen your password and 2FA codes in real time, or even processed the transaction in the browser after you logged in without your knowledge.

I did notice that my imported address still showed my private keys (I know this may sound a bit obvious to you crypto veterans) but please can somebody tell me if this would have been visible to anybody who could have hacked my account?

Yes. If you import private keys in to blockchain.info, then anyone with access to the account has access to the private keys.

I have not managed to gain access and it is now not accepting my password.

Do you have your 12 word seed phrase backed up? Use it to restore your wallet somewhere else and move all your funds out of it.

or is their something Blockchain.info are failing to accept blame for?

There could well be. Their platform is completely closed source and we have no idea what their security set up is. I lost count a long time ago of the number of users who have lost coins to blockchain.info. They should be avoided at all costs.

[davemichaelson]

I'm a noob here, so please excuse me if this is a stupid question ...

But why are these kinds of claims not being brought to court and/or arbitration?  If someone has custody of your assets and their actions prevent you from accessing your assets, they have committed conversion - theft, as well as breach of fiduciary duty.

Blockchain.info/Blockchain.com is a real company with a real business registration. It can be sued. And given the value of the assets in dispute here, it should be taken to court/arbitration by you and anyone else losing more than one BTC or so.

[JeromeTash]

I'm a noob here, so please excuse me if this is a stupid question ...

But why are these kinds of claims not being brought to court and/or arbitration?  If someone has custody of your assets and their actions prevent you from accessing your assets, they have committed conversion - theft, as well as breach of fiduciary duty.

Blockchain.info/Blockchain.com is a real company with a real business registration. It can be sued. And given the value of the assets in dispute here, it should be taken to court/arbitration by you and anyone else losing more than one BTC or so.

Good luck trying that. Most people probably avoid legal battles because it will involve more costs, thus more money lost. Blockchain.info/Blockchain.com also do have terms and conditions, which they will use in their defense.

You have to be very sure that Blockchain wallet stole your funds and have extra funds to fight them in court.

[davemichaelson]

I'm a noob here, so please excuse me if this is a stupid question ...

But why are these kinds of claims not being brought to court and/or arbitration?  If someone has custody of your assets and their actions prevent you from accessing your assets, they have committed conversion - theft, as well as breach of fiduciary duty.

Blockchain.info/Blockchain.com is a real company with a real business registration. It can be sued. And given the value of the assets in dispute here, it should be taken to court/arbitration by you and anyone else losing more than one BTC or so.

Good luck trying that. Most people probably avoid legal battles because it will involve more costs, thus more money lost. Blockchain.info/Blockchain.com also do have terms and conditions, which they will use in their defense.

You have to be very sure that Blockchain wallet stole your funds and have extra funds to fight them in court.

Welp, you would need:
1) A lawyer willing to take such cases on a contingency (payment-on-success) basis; and
2) Money for court costs (very rough estimate, $1,000-2,000).

Depending on the T&Cs and laws of the jurisdiction where you file, it is possible that you would receive a money judgment against you if your claim is entirely frivolous.

But if it's NOT -- then people really shouldn't be assuming that private corporations can steal their assets with no recourse.

Lest you think I'm just blowing smoke here: I happen to BE an attorney willing to take such cases on a contingency basis.  It looks like an area with a lot of need to me, and I can't stand the idea of companies committing theft through incompetence.

[o_e_l_e_o]

Lest you think I'm just blowing smoke here: I happen to BE an attorney willing to take such cases on a contingency basis.  It looks like an area with a lot of need to me, and I can't stand the idea of companies committing theft through incompetence.

Then let me ask you: How would you prove a case such as this one?

I come to you and say "I used to have 15 BTC in my Blockchain.com account but now the website says my wallet is empty and the address holding those coins has disappeared". You contact blockchain.com and they say "That never happened". Even if I can point to an address which has 15 BTC in it, I cannot prove that those bitcoin are mine, that that address belongs/belonged to me, that it was part of a blockchain.com wallet, that it used to be part of this specific wallet, and so on.

I can log you in to my wallet and show you an empty wallet, which proves nothing. Does this not just end up in a he-said-she-said situation of my word against the word of blockchain.com?

[davemichaelson]

Lest you think I'm just blowing smoke here: I happen to BE an attorney willing to take such cases on a contingency basis.  It looks like an area with a lot of need to me, and I can't stand the idea of companies committing theft through incompetence.

Then let me ask you: How would you prove a case such as this one?

I come to you and say "I used to have 15 BTC in my Blockchain.com account but now the website says my wallet is empty and the address holding those coins has disappeared". You contact blockchain.com and they say "That never happened". Even if I can point to an address which has 15 BTC in it, I cannot prove that those bitcoin are mine, that that address belongs/belonged to me, that it was part of a blockchain.com wallet, that it used to be part of this specific wallet, and so on.

I can log you in to my wallet and show you an empty wallet, which proves nothing. Does this not just end up in a he-said-she-said situation of my word against the word of blockchain.com?

The answer really depends on the venue of your case. But in general, legal cases DO NOT start with everyone knowing the facts - quite the opposite, in fact. Cases start with allegations. With you having made your allegations in a court of law, the defendant (the company) then has an obligation to preserve relevant evidence.

Then, provided that you have made credible allegations, the court allows you to obtain documents and other evidence from the company, and to interview ("depose") the person at the company who is most knowledgeable about your allegations. You can also request the custodian of records and get into issues of whether and how the company retains information about accounts and ownership.

But you should never start on the assumption that 1) you have to start with complete evidence; and 2) the company won't provide its records. Things are exactly the opposite of that, if you get into a court of law.

p.s. Of course it helps if you've kept records of your own: screenshots, login information, etc.

[o_e_l_e_o]

Then, provided that you have made credible allegations, the court allows you to obtain documents and other evidence from the company, and to interview ("depose") the person at the company who is most knowledgeable about your allegations. You can also request the custodian of records and get into issues of whether and how the company retains information about accounts and ownership.

Sure, but in the case of blockchain.com, they claim they are entirely non-custodial and so do not have access to your accounts and do not know your private keys or addresses. If this is true, then they have no documents or evidence to provide and no information they can hand over. It will be your word against theirs as to whether or not the wallet ever contained the bitcoin in the first place.

p.s. Of course it helps if you've kept records of your own: screenshots, login information, etc.

People who are naive enough to use web wallets are almost certainly not keeping up to date logs or records of their own. If they were willing to go to all this effort, then they would just go to the far lesser effort of installing and using their own wallet.

[davemichaelson]

Sure, but in the case of blockchain.com, they claim they are entirely non-custodial and so do not have access to your accounts and do not know your private keys or addresses. If this is true, then they have no documents or evidence to provide and no information they can hand over. It will be your word against theirs as to whether or not the wallet ever contained the bitcoin in the first place.

They don't, actually. Their current Terms of Service explicitly say they act as a custodian of your assets, at least for tokens in a "Trading Account." They very much have a legal duty re those assets. And they have a legal presence and can be sued in the UK and US.

People who are naive enough to use web wallets are almost certainly not keeping up to date logs or records of their own. If they were willing to go to all this effort, then they would just go to the far lesser effort of installing and using their own wallet.

There are hundreds of billions of dollars being invested by naive people. I really hate this idea that they are all appropriate victims for dishonest companies. In the absence of appropriate means for punishing them directly (where are you, Anonymous?!?!), we have to use the current legal tools available to us. Otherwise, the rip-offs will just grow and spread.

[NeuroticFish]

There are hundreds of billions of dollars being invested by naive people. I really hate this idea that they are all appropriate victims for dishonest companies. In the absence of appropriate means for punishing them directly (where are you, Anonymous?!?!), we have to use the current legal tools available to us. Otherwise, the rip-offs will just grow and spread.

I don't see how can you prove those "dishonest companies" guilty. And if you can't you won't really have a case.
Those naive people most probable clicked into phishing sites and gave their credentials to malicious third party.
I don't say that the businesses are not necessarily guilty, but why would they risk stealing if they do earn money anyway? Again, you only have a case only if you can prove them guilty.

[davemichaelson]

I don't see how can you prove those "dishonest companies" guilty. And if you can't you won't really have a case.
Those naive people most probable clicked into phishing sites and gave their credentials to malicious third party.
I don't say that the businesses are not necessarily guilty, but why would they risk stealing if they do earn money anyway? Again, you only have a case only if you can prove them guilty.

Well, that's the point, innit? Until someone gets these jokers into a court of law or even into arbitration, there is no way to find out what they're actually doing. We're all just guessing without knowledge. My point is that the mechanism to gain knowledge IS to go to court; you can't magically find that evidence before you go to court unless there's a whistleblower.

[NeuroticFish]

Well, that's the point, innit? Until someone gets these jokers into a court of law or even into arbitration, there is no way to find out what they're actually doing. We're all just guessing without knowledge. My point is that the mechanism to gain knowledge IS to go to court; you can't magically find that evidence before you go to court unless there's a whistleblower.

The problem is that even with a court order you may not find out much.
I mean that since these problems occur pretty rarely, it's clearly not something the business does it, hence in the "best case" it's a developer that will do this for short time, remove his traces and move on.
The "worse case" for you, the case that will be blamed officially is the user being sloppy, not taking care of his seed/keys (like storing in mail or cloud), clicking into phishing, or having malware on his computer.

...I honestly can't see any way you would have the tiniest chance to win this... (and I'm clearly not their supporter either).