WARNING: FortuneJack Refuses to Pay My Winning $6100 Tennis Bet or Return My BTC

[EpicChamp]

About a month ago on November 23, I bet 0.14 BTC on the De Jong - Altmirano tennis challenger match which was going to start the next day at around 11am, with De Jong winning at 2.6 odds. However, a few hours later something interesting happened where he drastically dropped from 2.6 to a 1.2-1.3 favorite.

This then gave me a few options:

1. Cash out in full for around 0.268 BTC (0 risk and guaranteed instant reward of nearly 0.13 BTC)
2. Not cash out at all with a chance to win 0.364 BTC (100% risk and 0 guarantee of winning)
3. Cash out partially for whatever amount I wanted while still keeping the bet open (less risk and less return/reward, a nice balance of the 2)

So I decided to go with option #3 and partially cash out my bet for 0.1394 BTC to get my initial back, while keeping the remainder amount open at 2.6 odds to potentially win the full bet if De Jong won the match. That remainder amount was 50% of the bet, with a stake of 0.067 BTC left at 2.6 odds to potentially win 0.174 BTC if De Jong wins.

The next day I was watching over the match, and thankfully De Jong won it pretty comfortably 6-2 6-4.

So I go on my account super excited to receive the win, and 1 hour later nothing shows up. So I reach out to support, and they tell me that apparently, I got an email a few hours before the match that they decided to "cancel" the match because of a change of odds, and that my win would not count.

I was and still am in complete shock about this, because odds in tennis change all the time and it is never a valid reason to cancel a match in advance. This is what their email said:

"Dear EpicChamp,

This is to inform you that   game coefficient  was  changed  from 2.6  to 1.7. Therefore, you  bet was cancelled .
Sorry  for the  inconvenience and wish   you  the best of  luck!"

First off, besides the terrible grammar, this is a complete lie because De Jong was never given 1.7 odds of winning this match on ANY betting site the entire time. After his odds dropped from over 2.6 he was ALWAYS universally below 1.3 across all other sites too. So it seems as though they just randomly came up with 1.7 out of the blue because that was never the case.

Second, it is complete bs to just cancel the entire bet right before the match simply because of a change of odds. Odds change all the time in tennis and other sports in general, and it is not my fault that he was first posted at really good odds and then dropped because maybe they realized he was actually the better player. So because I was able to make the bet in time at great odds, I 100% deserve to win this bet with my remaining stake of 0.067 BTC at 2.6 odds for 0.174 BTC. This is the most fair and right thing to do, and EVERY other gambling site that had this bet on that day, honored this bet and rewarded people who bet on De Jong their full money. I know this because I had some friends who used another site for the same match and they were rewarded for it DESPITE the drastic change of odds.

Yet for some reason FortuneJack refuses to do this to honor fair play, and does not bother explaining the reason behind it. I've never had this happen to me before, and all other gambling sites haven't canceled this bet/match for their users either.

But EVEN WORSE than canceling my bet last minute and preventing me from winning 0.174 BTC, they decided to go ahead and KEEP the remaining balance that I had on this bet of 0.067 BTC to themselves as well.

So not only are they not counting my bet as a win, but now they also refuse to return to me the remaining 0.067 BTC that I had left on this bet from the night before at 2.6 odds.

I have been contacting them about this for over a month now, and they don't seem to care or do anything about it. All they are telling me is that this is their final decision and that's it.

At this point I feel totally cheated & completely robbed of my money, and I don't understand how something like this can ever be acceptable.

If they gave me the option to partially cash out my bet the night before and still be able to keep a large portion of it in play for a chance to win the bet at 2.6 odds, just like any other regular bet, then they should honor that bet and count it as a win. As simple as that.

And if they decided to bend the rules in their favor and purposely cancel this bet 2 hours before the match was about to start, then at the BARE MINIMUM they need to return to me the remaining amount which they are refusing to do.

So right now I am really not sure what else I do, and I wanted to bring this up to let everyone know how shady FortuneJack is and how they cannot be trusted with their bets at all; as well as your thoughts on what should be my next steps from here to fix this.

0.067 BTC and 0.174 BTC are equivalent to $2300 USD and $6100 respectively. Maybe if this was in the low hundreds I wouldn't have cared as much, but what they are doing is completely wrong & unethical in so many ways. In fact, I should at least get back ~0.13 BTC, because that is how much I would have gotten the day before if I cashed out my bet in full for 0.268 BTC.

It's almost as if they can just do whatever they want and you have no say whatsoever, even if they are completely wrong and you have a lot of evidence + logical reasoning to back your case.

I really hope something can be done about this and not just let them get away for their shady way of doing business and running their site.

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[nutildah]

It sounds like they are giving you your deposit back at least, so that's good. You should probably just place bets elsewhere, would be my advice going forward.

On one hand, honoring the "incorrect" odds would be the noble thing for FortuneJack to do.

On the other hand, they're going to point to potentially multiple clauses in the sportsbook terms and conditions that says they reserve the right to do exactly that.

So in my opinion, it's probably best just to move on. Casinos pointing to their terms and conditions as an excuse to not have to pay somebody out is the norm... probably won't be bucked in that regard.

[AB de Royse777]

Casinos pointing to their terms and conditions as an excuse to not have to pay somebody out is the norm...

And I don't like this practice of they can do whatever they want.

It's like I need money, I create a casino with these terms and conditions. I selectively target users and seize deposit/winnings and when they will ask for a reason - I make up some reasons or even do not give any reason because there are no reason at all. Because I have the terms and conditions, I can have anyone's money anytime. No, I can not.

If any case comes in the community we need to evaluate the cases depending on their merits. There are fake cases as well.

@EpicChamp, if I was you then I would be furious for a while. It's normal that you feel cheated. But here maybe there are some mistakes from the providers they use, hence they revised the odd and informed their clients (you and other who placed the bet in the same market) before the match kicked off. I would consider it wrong if they would give the reason after you had the match settled. Still this is not black and white but not wrong too.

Have you got your stake back in full? I think few sats left if I calculated it correct. Here the case could be for those few sats that lefts. If you get the stake back in full then let's move on like nutildah said already.

We all have our bitter experiences, and we need to learn living with them. Sorry you had this bad experience.

[LEVSKI7]

brutal deception of fortunejack. see the judge's justification for obvious error
https://valuebettingblog.com/how-i-beat-888sport-in-court-and-got-paid/
– If there was an error on the bookmakers part, it cannot be passed on to the consumer

[AB de Royse777]

brutal deception of fortunejack. see the judge's justification for obvious error
https://valuebettingblog.com/how-i-beat-888sport-in-court-and-got-paid/
– If there was an error on the bookmakers part, it cannot be passed on to the consumer

Good story to read and happy to see that the guy won eventually.

Remember we are not lawyers and this is an open forum. If there is a chance for OP to take legal action then he can use the same route. Good luck to OP.

PS: Sorry I ran out of smerit. This reference deserves some merit.

[FaucetKING]

brutal deception of fortunejack. see the judge's justification for obvious error
https://valuebettingblog.com/how-i-beat-888sport-in-court-and-got-paid/
– If there was an error on the bookmakers part, it cannot be passed on to the consumer

Good story to read and happy to see that the guy won eventually.

Remember we are not lawyers and this is an open forum. If there is a chance for OP to take legal action then he can use the same route. Good luck to OP.

PS: Sorry I ran out of smerit. This reference deserves some merit.

Wow, that's a great story to read. As you can see, the amount is 1500€ which is just a good amount and worth filing a case. I think that the amounts ripped by Fortune Jack are worth filing a case and running behind them. I'm sure that alot of legendary members and well-known members here are running the fortune jack's signature campaign, where are you guys? Do you think that it's legal to cancel this type of bets, even if they cancel it then they should return the stake amount to the OP. Just my my 2¢.

[EpicChamp]

Casinos pointing to their terms and conditions as an excuse to not have to pay somebody out is the norm...

And I don't like this practice of they can do whatever they want.

It's like I need money, I create a casino with these terms and conditions. I selectively target users and seize deposit/winnings and when they will ask for a reason - I make up some reasons or even do not give any reason because there are no reason at all. Because I have the terms and conditions, I can have anyone's money anytime. No, I can not.

If any case comes in the community we need to evaluate the cases depending on their merits. There are fake cases as well.

@EpicChamp, if I was you then I would be furious for a while. It's normal that you feel cheated. But here maybe there are some mistakes from the providers they use, hence they revised the odd and informed their clients (you and other who placed the bet in the same market) before the match kicked off. I would consider it wrong if they would give the reason after you had the match settled. Still this is not black and white but not wrong too.

Have you got your stake back in full? I think few sats left if I calculated it correct. Here the case could be for those few sats that lefts. If you get the stake back in full then let's move on like nutildah said already.

We all have our bitter experiences, and we need to learn living with them. Sorry you had this bad experience.

This is the problem. I have NOT received my remaining stake of this bet at all.

I asked them why are you not returning me the remaining amount, and they're saying they will not do it because I already "partially" cashed out the night before. I mean what the heck?!

It shouldn't matter if I cash out partially or not, I had a lot of money still left on this bet, and it should be treated just like any other regular bet.

And just like any other regular bet, in the case of a cancelation of a match for whatever reason (withdrawal, retirement, weather, etc) - they MUST return back the initial stake, which they are refusing to do.

Honestly, if I knew this crap was going to happen and it was going to be such a big problem - I would have just cashed out in full the night before for 0.238 BTC with a 0.1 profit and would never have to deal with this bs.

I just can't believe that they think this is ok to just do such shady and unethical things and basically do whatever they want on their site without respecting and honoring their bets & users.

[EpicChamp]

It sounds like they are giving you your deposit back at least, so that's good. You should probably just place bets elsewhere, would be my advice going forward.

On one hand, honoring the "incorrect" odds would be the noble thing for FortuneJack to do.

On the other hand, they're going to point to potentially multiple clauses in the sportsbook terms and conditions that says they reserve the right to do exactly that.

So in my opinion, it's probably best just to move on. Casinos pointing to their terms and conditions as an excuse to not have to pay somebody out is the norm... probably won't be bucked in that regard.

They sent me their terms and conditions, and nowhere in there does it say that in the case of a match cancelation (during or prior to the match for whatever reason), that the remaining stake of the bet will NOT be returned. It must and is always returned if a match gets canceled in advance. So at the bare minimum, they need to return the remaining 0.067 BTC I had left on this bet. But even more than that, it should be ~0.1 BTC as I explained in my original post.

In terms of canceling a match in advance, it is not very clear on their terms of when it is ok for them to cancel and when it is not. Although their reasoning is clearly a "change of odds from 2.6 to 1.7" which is COMPLETE BS and is not a valid reason to cancel a bet in advance, as odds change all the time!

[BlackFor3st]

I think Fortunejack does have all the rights to cancel a bet here. It is not about a minor change. If odds went from 2.6 to 2.5, they shouldn't cancel it. If it goes from 2.6 to 1.7, that's not a normal change.
It indicates that the odds were incorrect at the time the match was about to start. So there is no longer a marginal difference. I think a lot of bookies would make this decision. Does seem normal to me?
These kind of things can happen with betting.

[EpicChamp]

I think Fortunejack does have all the rights to cancel a bet here. It is not about a minor change. If odds went from 2.6 to 2.5, they shouldn't cancel it. If it goes from 2.6 to 1.7, that's not a normal change.
It indicates that the odds were incorrect at the time the match was about to start. So there is no longer a marginal difference. I think a lot of bookies would make this decision. Does seem normal to me?
These kind of things can happen with betting.

It doesn't matter, it's not my fault the odds changed after already having placed the bet. The 1.7 odds never actually happened btw, he dropped to around 1.3 universally amongst other betting sites, yet not a single other site canceled the bet in advance for those who got in early (or even later for that matter, as you can't just cancel it for few people who have better odds and keep it for everyone else).

It's not the first or the last time there is a change of odds prior to a match, but rarely ever does it get canceled like this.  

In any way, if they're gonna cancel my bet - they need to return the remaining stake I had on it which is 0.067 or 0.1 BTC which they are refusing to do right now and don't even bother giving a proper & logical explanation.

[Beparanf]

This is surely a big mess.  They already admit there fault by giving OP the option for cash out with profit a night before the game. They are the one who gave a complimentary option just to continue the game knowing that there's an error ongoing in the odds. They should just cancel it before the match start and not let OP hope for his bet.

The thing is, they just wait for the result of the game then made a decision after OP bet has won.


I hope FJ will reconsider your case.

[EpicChamp]

This is surely a big mess.  They already admit there fault by giving OP the option for cash out with profit a night before the game. They are the one who gave a complimentary option just to continue the game knowing that there's an error ongoing in the odds. They should just cancel it before the match start and not let OP hope for his bet.

The thing is, they just wait for the result of the game then made a decision after OP bet has won.


I hope FJ will reconsider your case.

I wish that was the case exactly, but they actually sent me an email informing me about the cancellation of this bet 2-3 hours prior to it (which I did not see at the time because I was sleeping and normally don't check my emails).

The problem is that their reasoning for it is illogical and unjustifiable, and even in the case of a cancellation prior to the start of the match - they must return the remaining stake on the bet, which they haven't.

So in all fairness, I should win 0.174 BTC because the player I bet on won the match, but at the very least they need to return what was left on the bet from the night before which is 0.067 BTC.

[LEVSKI7]

they have no right to cancel a bet except in case of a technical error.and there is a drop of the odds all the time and people play for cashout in beta and other sites. there is also a drop from 13.00 to 1.05 which is almost 100 percent cashout


The main reason (among others) for the refusal is that frequent signals for non-payment of profits were filed against them - multiple cases of canceled bets at their discretion through free interpretation of the rules and conditions. The last of these cases is from 18.12.2018 in the football match Chivas Guadalajara - Esperance Tunisia from the World Club Cup. Hours after the end of the sporting event, the odds for the winning team were halved and customers with a winning bet were damaged. A number of complaints followed through the electronic form of the SCG website, with the only response from the operator being a standardized response (attached below) to customers that the website reserves the right to adjust bets. Two months after this case, Betfair's license was not renewed, and mass consumer dissatisfaction with this particular case may have tipped the scales for the decision.
Purely legally, the refusal to renew the operator's license last year can be interpreted as an administrative measure for the above violations. Such an interpretation automatically rejects their possibility of obtaining a license under Art. 6, para. 1, item 1 of ZH for a period of 5 years. The main function of the SCG under this law is to form a proper state policy in the supervision of gambling, in particular to prevent proven incorrect online operators. Therefore, the decision of the SCG on the new application of Betfair will be a test of the integrity and consistency of the actions of the SCG to individual licensees.



it is a big fine and license revocation for such fraudulent practices

[moderator's note: consecutive posts merged]

[EpicChamp]

@LEVSKI7 multiple post in a row is going to against of forum rules, I think you should marge all of your post together.

@EpicChamp Your explanation is clear and strong enough, I think FJ must have some other reasons behind canceling your bet. But, if the email you quoted here is true then I really don't understand how odd's 1.7 is happened! the validity of that's email is not fair enough by OddsPortal's review. I hope that any representative of FJ will solve this problem by looking at your accusation.

Their email is 100% true and I would even prove it with a screenshot if I could somehow upload images on here.

I really hope one of their representatives sees this thread and does something about it, because what they did is complete bs and pure injustice.

Inaccurate explanation + unethical decision behind a bet cancelation should never be allowed.

[nutildah]

I have 2 questions if you don't mind, just for clarification:

1. Did they send you the cancellation notice email before the match had started?

2. Are you able to withdraw your initial deposit?

Knowing the answer to these might go a long way in determining what to do next.

[EpicChamp]

I have 2 questions if you don't mind, just for clarification:

1. Did they send you the cancellation notice email before the match had started?

2. Are you able to withdraw your initial deposit?

Knowing the answer to these might go a long way in determining what to do next.

1. Yes they have, but I was sleeping during this time and did not see it until after the match was over. Even if I had seen it, their reasoning is complete BS and doesn't make any sense, because De Jong's winning odds were never at 1.70 up until that point.

2. The night before I partially cashed out 0.1394 or 0.1396 BTC (which is still technically below my 0.14 deposit + bet) and then withdrew it from their site.

The remainder of the amount that was left on the bet I never got back. Not the winning amount neither the remaining stake of 0.067 BTC.

[EpicChamp]

I really hope one of their representatives sees this thread and does something about it, because what they did is complete bs and pure injustice.

Don't give up, try to pick their attention in appropriate way, hope you will get back your money.

Their email is 100% true and I would even prove it with a screenshot if I could somehow upload images on here.

You can upload all of your screenshot in any image hosting website and attach that links in your main post properly.

Code:

Example image hosting website: https://imgbb.com/
Example bbcode link: [img width=200]https://i.ibb.co/9GYmvs4/ix13s.jpg[/img]

instructions: upload screenshots->copy bbcode link->adjust image width->attach that link on your post.

Thank you, I hope so too. They have to learn and understand that they cannot just do whatever they want and get away with it. They need to have some common sense and respect fair play to users.

Makes me wonder and question what would have happened in this situation had I NOT cashed out anything the night before. Would I have lost my entire 0.14 BTC bet too? Or would they would have returned it to me?

Because if they had canceled the match the same way & returned it to me, then they should also return any other partial bet that was on this match as well.

Partial bets should not be treated any differently than regular bets that had no partial cashouts.

And if they wouldn't have returned it to me, then this would have been even 10x worse as I would have lost all my money after having picked the right player to win.

In what world would this make any sense?

[nutildah]

Thanks for being honest about what happened.

I have 2 questions if you don't mind, just for clarification:

1. Did they send you the cancellation notice email before the match had started?

2. Are you able to withdraw your initial deposit?

Knowing the answer to these might go a long way in determining what to do next.

1. Yes they have, but I was sleeping during this time and did not see it until after the match was over. Even if I had seen it, their reasoning is complete BS and doesn't make any sense, because De Jong's winning odds were never at 1.70 up until that point.

2. The night before I partially cashed out 0.1394 or 0.1396 BTC (which is still technically below my 0.14 deposit + bet) and then withdrew it from their site.

The remainder of the amount that was left on the bet I never got back. Not the winning amount neither the remaining stake of 0.067 BTC.

Hmm... I can see how you'd be pissed off... You were allowed to cash out a portion of the bet, then they retroactively canceled the bet. I think that if they responded they would probably just draw from their terms and conditions to avoid having to pay you anything additional. For example, this is toward the beginning of their Sportsbook Terms:

After publishing the list of coefficients, the Company is entitled to change (increase/decrease) or cancel any coefficient at its own discretion.

This could also apply as you managed to make money risk-free from what was an apparent "mistake" in the line:

If controversial situation arises due to technical staff’s mistake in creating and publishing lines, when the Customer has an opportunity to win the amount of money without risk, the Company is authorized to cancel above-mentioned lines or/and games (regardless of the fact whether a program receives a bet on these positions or not);

I'm not taking FJ's side but preparing you for how they will probably respond.

[EpicChamp]

Thanks for being honest about what happened.

I have 2 questions if you don't mind, just for clarification:

1. Did they send you the cancellation notice email before the match had started?

2. Are you able to withdraw your initial deposit?

Knowing the answer to these might go a long way in determining what to do next.

1. Yes they have, but I was sleeping during this time and did not see it until after the match was over. Even if I had seen it, their reasoning is complete BS and doesn't make any sense, because De Jong's winning odds were never at 1.70 up until that point.

2. The night before I partially cashed out 0.1394 or 0.1396 BTC (which is still technically below my 0.14 deposit + bet) and then withdrew it from their site.

The remainder of the amount that was left on the bet I never got back. Not the winning amount neither the remaining stake of 0.067 BTC.

Hmm... I can see how you'd be pissed off... You were allowed to cash out a portion of the bet, then they retroactively canceled the bet. I think that if they responded they would probably just draw from their terms and conditions to avoid having to pay you anything additional. For example, this is toward the beginning of their Sportsbook Terms:

After publishing the list of coefficients, the Company is entitled to change (increase/decrease) or cancel any coefficient at its own discretion.

This could also apply as you managed to make money risk-free from what was an apparent "mistake" in the line:

If controversial situation arises due to technical staff’s mistake in creating and publishing lines, when the Customer has an opportunity to win the amount of money without risk, the Company is authorized to cancel above-mentioned lines or/and games (regardless of the fact whether a program receives a bet on these positions or not);

I'm not taking FJ's side but preparing you for how they will probably respond.

I understand this rule and thank you for bringing it up - but my point is, if they gave me the opportunity to cash out partially the night before, knowing this may have been a technical error on their end (as well as giving me an option to cashout IN FULL for 0.238 BTC), then they should honor this bet as a win and not cancel it last minute when they changed the odds 1-2 hours after I got in for 2.6. And if they did decide to cancel so late, then they should be returning my remaining stake on the bet. Especially if they were willing to pay me 0.238 BTC (instant 0.1 btc profit) for cashing out in full the day before.

And regarding the 2nd rule/point - there was still a lot of risk for me involved. I risked 0.067 BTC to potentially win 0.174 BTC if my player won, and if he had lost I was willing to lose it all fair & square.

If I wanted to avoid any risk, I would have just cashed it all out and called it a day, but I kept 50% of the stake and was willing to take the risk to win even more if De Jong won that match, which he did.

So in the case of a cancelation like this, they need to return the remaining amount because that is what was at stake on this particular bet.

In fact, I was technically risking 0.1 BTC because that is the extra amount I would have earned had I cashed out in full the night before, vs 0.174 of what I could have won had De Jong won the match.

So technically, not only did I lose a stake of 0.067 BTC, but I actually ending up losing ~ 0.1 BTC instead if that makes sense, which now makes this look even worse and adds an extra twist to this whole mess.

[Hhampuz]

I can understand that this is irritating and infuriating but honestly - I don't see what you are arguing for here.

You got your original money back, no? What happens after that (since they cancelled it before the match) should not matter. Your point is that "your money" (which is technically not yours since you got your money back) should be paid back to you but I just can't see why it should?

Let's play with the idea that your betsize was 10x as large, do you mean to tell me that you place a bet for 1.4BTC, cash out 1.4BTC due to the odds dropping drastically and then once the bet is cancelled you demand to get another 0.67BTC on top of it, for a bet that was never live to begin with? It makes absolutely no sense.

And this is me looking past the fact that in your title you claim that they "refuse to return your btc" which is.. a lie?