No 2FA and robbed of 0.097BTC

[dothebeats]

There are instances wherein we insist that our machines are good and does not contain malware while in reality, it does have something in it that could potentially steal all our information and whatnot. It's great from the support to actually recommend Malwarebytes to do an assessment on the machine in order to prevent future leaks and hacks like this. Also, enabling 2FA on most of your online accounts should be the standard, as most exploits can easily be done right now, especially without 2FA enabled.

It kinda sucks to have these things happen to you, but I do hope you learn something about protecting your account.

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[numanoid]

Really sorry to hear that happens OP, but glad you already scaned your computer and you have found what's suspious on your computer/pc.
I really respect you to not abuse or take any advantage by found a critical bug on bitsler, not many people like that nowadays.

[yazher]

Every year I read such kinds of stories where people getting hacked, I really feel sorry for them and I thank most of you guys for posting here your experiences so people like us can be aware of such things. I never thought of this kind of scam but after reading it, I've learned something that I didn't learn before that's why I love this community because people here wouldn't bother to share their experience whether it is bad or good.

[BitcoinGirl.Club]

I still don't have 2FA enabled with some of the sports book I am with. I usually don't do it unless I am very regular with them.

After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now. 

You did what you thought was right but now since this was robbed and Gabriel already sent you a response which seems reasonable to me by the way. What do you expect from this topic?

Don't forget that Bitsler is been in the business from long term and they never had bad name in business and what I understand that they will not intend to make their name bad too sooner or later. Your experience is hurting but I think this is how we learn the hard way. It seems very expensive but lesson has been learnt in return.

[Kong Hey Pakboy]

I know it is frustrating and hassle to enable 2FA in every website we logged in, but it is more frustrating when you experience getting hack or scam, that is why I feel sorry for your loss. It is really better if you will enable your 2FA because we don't know when will a hacker or a scammer will attack you.

[Rodeo02]

Thanks for having a look.  Scanned my computer.  Checked email.  I guess emails only went out for vault withdrawals.  Support from Bitsler recommended Malwarebytes.  After scanning my desktop with Malwarebytes it found 14 different instances of malware all originating from just one site. I don’t know how to attached the picture of the one site, or if it would even do any good.  I got got.  Live and learn. Once I learned this I commented on that site and was immediately blocked.

You can use imgur or imgbb.com link so we can see the images you want us to see and what website malware came from.
It's huge lost since the price of Bitcoin is in ATH so  I don't think it's easy to forget that , just make sure that next time  you are required to use 2FA you will use it's for your own security so always use that if you have chances to do.

[MCobian]

Why now there are many gambling sites that require 2FA to be activated, because there have been many cases of theft that have occurred
when 2FA is not active. Hopefully what happens to the opening post will not be experienced by all of us, so don't forget to make sure all of
our gambling site accounts always enable the 2FA. The opening post has had a huge loss, imagine with the current Bitcoin rate, losing 0.097 BTC
will stress me out.

[Kelvinid]

That sounds weird, I felt so bad that if ever it will happen to me. With that 2FA authentication is a big help to safeguard our wallet but I don't think scammer can also breach emails since the site itself will send email authentication if 2FA is not yet enabled.

A lesson to learn. I think everyone knows how risk and prone to scams. It was you/us to protect our account and not just be confident enough with email authentication only coz it could possibly be bypassed(as what it happens to you). And that is a reason why they are recommending to enable 2FA otherwise, regrets and losses will come near to us.

[rhomelmabini]

Why now there are many gambling sites that require 2FA to be activated, because there have been many cases of theft that have occurred
when 2FA is not active. Hopefully what happens to the opening post will not be experienced by all of us, so don't forget to make sure all of
our gambling site accounts always enable the 2FA. The opening post has had a huge loss, imagine with the current Bitcoin rate, losing 0.097 BTC
will stress me out.

It sure does an eye opener to provide 2FA even if you're still signing up for an account. There's some site that doesn't let the registrant to continue if they haven't activated yet the 2FA option, I think that's a safety feature for some gambling site so that the next time they login, withdraw, deposit and other similar things we may avoid some kind of scenarios, especially hacking.

[hahay]

For me gamblers with little money may still think 2FA is not something that is important, but even on some exchange sites I have 2FA enabled. I just wonder why those of you who are big money players still ignore security, because when you bet with a large bankroll you should have activated 2FA from the beginning because that is part of the security. Anyway, I'm also sorry about this incident, and this incident has made you realize that 2FA is something important, so be careful and hope it won't happen again.

[Natalim]

That's a good amount at the price now, however, according to your story you have already returned 33 bitcoins, so I guess that's just small for you. You really need to lost that amount before you realize to put a 2FA in your account, mine does not have a 2FA yet, lol... but after reading your experience, I might get it done soon.

sorry for your lost by the way.

[FaucetKING]

Sorry to hear this, i hope that you'll win again and recover. I would suggest you to run a virus scan on your pc and check if you have any malwares such as a keylogger or something. It's weird to hear that after 9 minutes you got hacked and you already had a big balance? weird!
It's a good reminder to you and to all of us to secure our accounts, did you check your email and followed what mr yahoo have said?

[Insanerman]

So basically, this isn't the fault of Bitsler but rather the OP's shortcomings when it comes to having a secured device with an updated security countermeasures. It is too frustrating to have .097 being gone in just minutes.. but it would be much frustrating if you wouldn't make it a habit to secure your accounts and devices, which might end more loses than .097. Starting from now on, better change your password monthly (or weekly!), have it be in alphanumeric keys and with unique characters, and never ever visit nor download any suspicious links you receive.

Gambling is indeed fun, but remember that doing it online is riskier than on physical casinos when it comes to security. So prioritize it first before re-engaging in online gambling!

[Darker45]

Thanks for having a look.  Scanned my computer.  Checked email.  I guess emails only went out for vault withdrawals.  Support from Bitsler recommended Malwarebytes.  After scanning my desktop with Malwarebytes it found 14 different instances of malware all originating from just one site. I don’t know how to attached the picture of the one site, or if it would even do any good.  I got got.  Live and learn. Once I learned this I commented on that site and was immediately blocked.

Please reveal that one site that others may be warned. Let us all learn lessons from this. This failure is not cheap. It cost you more than a couple of thousand dollars. Let us try not to allow that huge loss go in vain. There are a lot of gamblers in this forum and one or two of them may also be using that site.

And not just for gamblers but for everybody. For sure, those 14 malware could do more damage than imagined. Let us all report that site not just for being a source of malware but for directly protecting it. This site is explicitly malicious.

[magneto]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.  In fact, I never enable 2FA.  On any site.  Yet once I deposited at the time what amounted to just under $2000 in Bitcoin it took all but 9 minutes for it to be stolen. What’s worse is I have a history of pure honesty with this casino.  I actually returned 33 Bitcoin to them last May.  Because I found a technique on their Roulette game that couldn’t lose. I told them early on.  After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

Firstly, any proof of the 38 BTC roulette story? I find it a bit hard to believe tbh.

2FA should be enabled at all times. Just because your other accounts didn't get hacked isn't anywhere near sufficient proof that Bitsler is doing something shady from the inside. There is a small probability for each account that you have unsecured by 2FA that it will get hacked - it just so happens that Bitsler is the account in this case.

You'd have to swallow this loss as it is entirely your fault. Bitsler has an excellent reputation on the forum, and I have played much more than that amount on their site and never had any issues. Your account's security is your responsibility solely.

[Fredomago]

So basically, this isn't the fault of Bitsler but rather the OP's shortcomings when it comes to having a secured device with an updated security countermeasures. It is too frustrating to have .097 being gone in just minutes.. but it would be much frustrating if you wouldn't make it a habit to secure your accounts and devices, which might end more loses than .097. Starting from now on, better change your password monthly (or weekly!), have it be in alphanumeric keys and with unique characters, and never ever visit nor download any suspicious links you receive.

Gambling is indeed fun, but remember that doing it online is riskier than on physical casinos when it comes to security. So prioritize it first before re-engaging in online gambling!

No questio to that, for sure OP knew it but the thing that he's maybe implying is the honesty that he did from this site, returning 33btc if that's for real is really an act of honesty as he can just robbed the site and took all thpse winning amount.

Lesson learned, as even how reputable the site was, hackers are always be around. They are just waiting for one great opportunities
to rob anyone who's unaware.

Always find time to keep your funds safe by doing all security measures that the site offered,

[maydna]

I think there is no hope with your lost assets and hopefully this case can be an important lesson for all gamblers who have a lot of capital to always install 2FA security and other security to keep your assets safe from theft which only keeps us sorry for underestimating security at the gambling venue.

Yes, it is. It is an important lesson for all gamblers not to do the same thing as @OP. We need to install 2FA, not just in the gambling games, but it also needs to install 2FA in any account that we have, especially in email, handphone, or else that we think is susceptible to hacking. Using high security is a must that we should do to prevent hackers. And based on the @OP story, it is his mistake not to activate 2FA, and even if the casino is not telling on their site, we must activate it by ourselves.

[Lorence.xD]

Sorry for your loss that's an expensive mistake. I used to avoid 2fa as well since they're frustrating but once most sites started requiring 2fa it eventually grew on me and encouraged me to activate 2fa on all my accounts.

Indeed an expensive, these stories are some of the reason why I stopped gambling online, physical locations are much better and are livelier. Regarding 2FA, this was ingrained to me because I am paranoid about my security online. But 2FA is not the best security measure out there, someone can impersonate you to reset your 2FA or at least disable it. The best defense against those is to shut your trap when about your dealings online, remember the old adage in military, "Loose lips sinks ships".

[fullhdpixel]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.  In fact, I never enable 2FA.  On any site.  Yet once I deposited at the time what amounted to just under $2000 in Bitcoin it took all but 9 minutes for it to be stolen. What’s worse is I have a history of pure honesty with this casino.  I actually returned 33 Bitcoin to them last May.  Because I found a technique on their Roulette game that couldn’t lose. I told them early on.  After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

I guess I have seen you in bitsler chat and you rained some XRP sometime ago and you are black diamond rank if I am not wrong.

Keeping stats aside, it is really unfortunate what happened with you and I believe bitsler can at least give you the IP address and BTC addresses of deposits and withdrawals made so that you can track maybe who it was.

By the way I don't know who is at fault because yeah 2FA is good and important but even I don't use it because I feel its a mess and takes extra time on each login and transaction. Was your password simple enough to brute force or did you entered your pass to a phishing site? Might want to do some research here.

Oh I saw your recent comment and glad you found the malware finally.

[plvbob0070]

What a bad experience, I'm sorry for your loss op. I hope you will get a good response and action from their support team about this matter. But as always said whenever we encounter similar stories like this, it's a lesson to us to enable 2FA in the future. It's a way to secure our account since we are all aware of how rampant scammers are.

At least, I want to thank you for sharing your story because it will make us more careful to avoid experiencing the same thing.