Scammed by Mercatox.com -11.63 ETH[Solved]

[Emerald688]

I'm sorry to see what happened to your account. thank you very much for sharing information about mercatox which is a potential scam. 11.63 ETH is not a small fund and for more than 1 month the mercatox has not provided clarity about the funds in your account. it makes us panic and irritated too. we are waiting for the latest news sir. hopefully there is clarity from mercatox.

[janggernaut]

I'm sorry to see what happened to your account. thank you very much for sharing information about mercatox which is a potential scam. 11.63 ETH is not a small fund and for more than 1 month the mercatox has not provided clarity about the funds in your account. it makes us panic and irritated too. we are waiting for the latest news sir. hopefully there is clarity from mercatox.

Why potential scam? It's clearly Op got scammed by mercatox and if you search mercatox on this forum, you will find many scam accusation about their site. With current price skyrocketed i've seen many site "pending" people money by something like hot wallet empty, or manuall processing which is BS.

[radley]

Thanks to all for all the support. Mercatox have replied on support ticket and told me to wait 72 hours, After this time they will unblock my account so that i can make withdrawal. So lets see what will be their excuses after 72 hours. I will be keep posting updates.

[radley]

Today i am very upset and sad  to write that Mercatox still did not unlock my account. Its almost 96 hours gone. I have attached screenshot of support tickets below:

[radley]

At last i made withdrawal from Mercatox. Thanks all for all the support.

[ScamViruS]

At last i made withdrawal from Mercatox. Thanks all for all the support.

It's great to see that they've activated your account and you've already withdrawn your funds. There are many crypto users who can't get their funds back because they can't complain properly. You waited a long time and never got your funds back, but when you tried the right way you got your funds back quickly.

I hope the rest of the crypto users will try the right way if they have such a problem.

[janggernaut]

Another good news to hear 1 problem got solved already. But if OP consider the amount while his ETH was locked, he still "lose" around $200 because ETH price now only $1060, it was $1200+. Hovewer, it's still nice sum of money though, you can lock this thread, OP

[from_berlin]

I don't think this is solved.

I'm also waiting for a withdraw of quite a number of chainlink (wanted to send them to another exchange).
It says "Processing" for more than 3 days now.

When I write to the support, they answer quite fast but always come up with another excuse ( "manual processing", "needs to be reviewed by financial department", "if it does not work within 24h, please kindly contact us again").
I feel the support could even be a chat bot.

While looking on facebook/twitter/google, it seems I'm not the only one with this problem.
https://www.trustpilot.com/review/mercatox.com

Withdrawal went out now after 4 days of waiting. 
I'm relieved now but wonder if this is because I posted here or if it's always that weird slow. 

[George5]

I'm waiting for my DopeCoin for more than 24h already. Wondering how long will it take to receive my funds?

[janggernaut]

I'm waiting for my DopeCoin for more than 24h already. Wondering how long will it take to receive my funds?

Above your post said he has to wait for 4 days before get his money. I don't have any idea how long exactly for each withdrawal on this exchange since it seems shady and lack of any update , that's why i never use it.

[JeromeTash]

I'm waiting for my DopeCoin for more than 24h already. Wondering how long will it take to receive my funds?

Try to engage with their support like OP and a few other members who complained in this thread did. The good news is that all over them had their issues sorted out and they were able to withdraw their money.

[PlayerNeutral]

This Mercatox.com is full of shit, fake volume by their staffs. I have traded some cryptocurrency and converted to Ethereum , which is 11.63 ETH, they have locked my account. I have contacted them by support ticket for last 1 month, still they kept my account locked, not letting me withdraw.

What else i can do against them?
Please suggest

11+ ETH is not a small amount. Why do you choose such a low quality exchange to exchange your funds? I used this exchange a long time ago to exchange some of my funds. At that time I did not face any problem.

Now you should keep in touch with them regularly, and if they want any kind of information, give them that information.

Well i did not knew , it will be like this. Last 1 month i have tried many ways, they did not let me do withdrawal. Currently they even stopped reply on tickets.
Tickets:
Kept Locked:

This has really created a serious situation for you. It is really doubtful why they stopped replying to you, it is important to know what could be the reason behind it. I sent an email to Mercatox.com about your current situation, now let's see what they reply to me. I will definitely let you know if I get any good reply from them.

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

[ScamViruS]

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

The mercatox exchange solved the OP's problem after creating this thread. I emailed the mercatox exchange on Op's behalf and got a resolution to the complaint fairly quickly. Your funds have been stuck for so long why you did not take any action? If an exchange illegally withholds customer funds under any pretext, that is also a scam. Why haven't they taken proper action on Dogecoin after two years? Or did they sell your Dogecoin to another exchange?

[PlayerNeutral]

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

The mercatox exchange solved the OP's problem after creating this thread. I emailed the mercatox exchange on Op's behalf and got a resolution to the complaint fairly quickly. Your funds have been stuck for so long why you did not take any action? If an exchange illegally withholds customer funds under any pretext, that is also a scam. Why haven't they taken proper action on Dogecoin after two years? Or did they sell your Dogecoin to another exchange?

I got into this in 2018, the problem actually started in 2020 with covid, many brokerages suffered from the same problem for short periods of time, I thought they would solve it, but until today they haven't solved it, I say it was a year, because talking to some people, they had access to withdraw.

[ScamViruS]

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

The mercatox exchange solved the OP's problem after creating this thread. I emailed the mercatox exchange on Op's behalf and got a resolution to the complaint fairly quickly. Your funds have been stuck for so long why you did not take any action? If an exchange illegally withholds customer funds under any pretext, that is also a scam. Why haven't they taken proper action on Dogecoin after two years? Or did they sell your Dogecoin to another exchange?

I got into this in 2018, the problem actually started in 2020 with covid, many brokerages suffered from the same problem for short periods of time, I thought they would solve it, but until today they haven't solved it, I say it was a year, because talking to some people, they had access to withdraw.

Gather evidence of the problems you are facing and how they are giving you various excuses as to why they are not allowing you to withdraw. Here you can open an accusation thread against them, so that it can be helpful for others who are in the same problem as you. I think mercatox didn't want to miss this lucrative opportunity due to the reckless price increase of Dogecoin and played any hidden game with their customer's funds. It is important to know detailed analysis from them.

[PlayerNeutral]

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

The mercatox exchange solved the OP's problem after creating this thread. I emailed the mercatox exchange on Op's behalf and got a resolution to the complaint fairly quickly. Your funds have been stuck for so long why you did not take any action? If an exchange illegally withholds customer funds under any pretext, that is also a scam. Why haven't they taken proper action on Dogecoin after two years? Or did they sell your Dogecoin to another exchange?

I got into this in 2018, the problem actually started in 2020 with covid, many brokerages suffered from the same problem for short periods of time, I thought they would solve it, but until today they haven't solved it, I say it was a year, because talking to some people, they had access to withdraw.

Gather evidence of the problems you are facing and how they are giving you various excuses as to why they are not allowing you to withdraw. Here you can open an accusation thread against them, so that it can be helpful for others who are in the same problem as you. I think mercatox didn't want to miss this lucrative opportunity due to the reckless price increase of Dogecoin and played any hidden game with their customer's funds. It is important to know detailed analysis from them.

https://bitcointalk.org/index.php?topic=5426606.new#new

[PlayerNeutral]

I'm waiting for my DopeCoin for more than 24h already. Wondering how long will it take to receive my funds?

Did you manage to solve this problem?

[PlayerNeutral]

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

The mercatox exchange solved the OP's problem after creating this thread. I emailed the mercatox exchange on Op's behalf and got a resolution to the complaint fairly quickly. Your funds have been stuck for so long why you did not take any action? If an exchange illegally withholds customer funds under any pretext, that is also a scam. Why haven't they taken proper action on Dogecoin after two years? Or did they sell your Dogecoin to another exchange?

I got into this in 2018, the problem actually started in 2020 with covid, many brokerages suffered from the same problem for short periods of time, I thought they would solve it, but until today they haven't solved it, I say it was a year, because talking to some people, they had access to withdraw.

Gather evidence of the problems you are facing and how they are giving you various excuses as to why they are not allowing you to withdraw. Here you can open an accusation thread against them, so that it can be helpful for others who are in the same problem as you. I think mercatox didn't want to miss this lucrative opportunity due to the reckless price increase of Dogecoin and played any hidden game with their customer's funds. It is important to know detailed analysis from them.

Update! Will pass your suggestion to the higher department for review. https://i.imgur.com/K7isvj8.png

[PlayerNeutral]

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

The mercatox exchange solved the OP's problem after creating this thread. I emailed the mercatox exchange on Op's behalf and got a resolution to the complaint fairly quickly. Your funds have been stuck for so long why you did not take any action? If an exchange illegally withholds customer funds under any pretext, that is also a scam. Why haven't they taken proper action on Dogecoin after two years? Or did they sell your Dogecoin to another exchange?

I got into this in 2018, the problem actually started in 2020 with covid, many brokerages suffered from the same problem for short periods of time, I thought they would solve it, but until today they haven't solved it, I say it was a year, because talking to some people, they had access to withdraw.

Gather evidence of the problems you are facing and how they are giving you various excuses as to why they are not allowing you to withdraw. Here you can open an accusation thread against them, so that it can be helpful for others who are in the same problem as you. I think mercatox didn't want to miss this lucrative opportunity due to the reckless price increase of Dogecoin and played any hidden game with their customer's funds. It is important to know detailed analysis from them.

I noticed that my post went offline: https://bitcointalk.org/index.php?topic=5426606.new#new

[PlayerNeutral]

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

The mercatox exchange solved the OP's problem after creating this thread. I emailed the mercatox exchange on Op's behalf and got a resolution to the complaint fairly quickly. Your funds have been stuck for so long why you did not take any action? If an exchange illegally withholds customer funds under any pretext, that is also a scam. Why haven't they taken proper action on Dogecoin after two years? Or did they sell your Dogecoin to another exchange?

I got into this in 2018, the problem actually started in 2020 with covid, many brokerages suffered from the same problem for short periods of time, I thought they would solve it, but until today they haven't solved it, I say it was a year, because talking to some people, they had access to withdraw.

Gather evidence of the problems you are facing and how they are giving you various excuses as to why they are not allowing you to withdraw. Here you can open an accusation thread against them, so that it can be helpful for others who are in the same problem as you. I think mercatox didn't want to miss this lucrative opportunity due to the reckless price increase of Dogecoin and played any hidden game with their customer's funds. It is important to know detailed analysis from them.

I recreated another post as the previous one was deleted without my consent. https://bitcointalk.org/index.php?topic=5427887.msg61428722#msg61428722