Add screenshot of your email conversation to there support. This will serve as evidence that they are really not doing any action to your concern. Usually they will send notification email regarding there action to your account.
You can post too your concern on there ANN thread which you can find here:
https://bitcointalk.org/index.php?topic=2072589.0You can use imgur.com to upload image and insert the image URL here. Stake representative will surely reply here soon once you provide valid proof to your claim.
- January 14, 2021 ---
11:36 AM | me: hellp
11:37 AM | me: i was trying to withdraw 1000 euro but i cant there is any error in the system?
11:38 AM | Nikola from Stake support team: Hi.
Your account has been suspended for the moment, you will need to contact our accounts team at
accounts@stake.com for more information about this.
11:39 AM | me: but why i cant take my money?
11:39 AM | Nikola from Stake support team: Because the account has been suspended.
11:40 AM | me: and why i cant chat about it?
11:40 AM | me: how much i will have to wait via chat?
11:41 AM | Nikola from Stake support team: You will need to contact us at
accounts@stake.com from the email linked to the account about all the information.
11:42 AM | me: thre are 4 people online here and no one can help me to do it faster ?
11:42 AM | me: i need my money
11:42 AM | Nikola from Stake support team: Unfortunately no, the accounts team is a different department.
11:45 AM | me: and there is not a faster way?
11:45 AM | me: to contact them?
11:45 AM | me: and i cant underrstand why if account is supsended i cant widrawh my money
11:46 AM | Nikola from Stake support team: There is no faster way, you will need to go trough them.
11:46 AM | me: and i will be able to cashout?
11:46 AM | me: cause this look crazy
11:47 AM | me: limitations on bets or whatever happen if you are lucky but i cant take my money?
11:48 AM | Nikola from Stake support team: As I said, for all the information you will need to contact accounts, we don't have any information about this at the moment.
12:17 PM | me: how much time is needed for reply?
12:17 PM | me: and i can call some number to do faster?
12:20 PM | Nikola from Stake support team: They will reply as soon as they are able to, unfortunately this will need to go trough email.
05:00 PM | me: i worte a mail 7 hours ago still nothing
05:06 PM | Milos from Stake support team: Hey there.
05:07 PM | Milos from Stake support team: Our relevant team will reply as soon as they are able to, thank you for your patience.
05:20 PM | me: but i cant get more information?
05:20 PM | me: that my money are freezed for no reason?
05:26 PM | Milos from Stake support team: They will give you all the information you need.
06:55 PM | me: but can i understand why how they block an account?
06:55 PM | me: cause i dont get it
06:57 PM | Milos from Stake support team: It is out of our jurisdiction, as I told you, They will explain everything to you.
07:02 PM | me: but there must be an urgent way for someone to understand what is going on or you can just block money i need to use to survive ?
07:02 PM | me: you are a human too
07:02 PM | me: this are money i need and i was counting on
07:03 PM | me: it's not money i can leave here blocked waiting someone who answer me via email, in 2 days i have to pay (private stuff) and i dont even have money for that
07:10 PM | Milos from Stake support team: I understand you, but I am sportsbook manager here, it is our of my jurisdiction, I can only promise you that I will send request to process your case as soon as possible
--- January 15, 2021 ---
11:12 AM | me: hello integrity team still didnt reply me
11:12 AM | me: how is possible?
11:14 AM | Dusan from Stake support team: They will reply as soon as possible.
11:14 AM | me: yea but i will have to make a post in bitcoin talk
11:14 AM | me: this is not possible
11:15 AM | me: to have found blocked without any reason and without explenation
11:15 AM | Dusan from Stake support team: As my colleagues already explained, our integrity team will reply as soon as possible.
11:16 AM | me: they should contact before asap if they decide to block me 4000 euro that i need right now
11:21 AM | Dusan from Stake support team: Sorry for waiting but as soon as they check all the messages on their email they will respond.
11:49 AM | me: and its possible i need to wait days for talk to someone about something so important?
11:51 AM | Dusan from Stake support team: Yes, it is, because you have to remember that this is a number 1 place to gamble on right now and there are a lot of users, we are swamped, they will reply as soon as possible.
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Exported from Stake support team on January 15, 2021 at 06:20 PM Belgrade time CET (GMT+0100)