I would like to give an official response to the question of whether we allow users to use Switch Poker to convert credit card funds to Bitcoin.
Switch Poker exists to give people a place to play online poker. It is not set up as a currency exchange service. Thus all deposits and withdrawals are free to people who use the site to play poker.
If users attempt to use the site to convert funds to Bitcoin, and not to play poker, then the user is notified that there is a fee to continue with the Bitcoin withdrawal. The user is always given the option of having their funds returned back to their original payment source free of charge.
We do not hold users' funds hostage in return for fees. The user is also give the second option of a free withdrawal to Bitcoin if they start to play on the site.
Before a user converts any Euro (the game currency is Euro) to Bitcoin they are displayed a confirmation message like below:http://i.imgur.com/Gko5i.png
As per the confirmation message, we may (and often do) require ID to continue with a withdrawal of funds converted from Euro to Bitcoin.
To be clear, there is only the possability of a fee when withdrawing Bitcoins if the funds have been deposited using in Euro. If a user deposits Bitcoins there is no fee to withdraw Bitcoins.
We try to communicate all processes clearly to our customers. We would very much like to hear any feedback and suggestions which may help us improve the experience for our Bitcoin users.