i think the team should something about the high gas fee.
They can't really do anything since it's mainly due to a busy network, but they should be able to change their policy and take a cut from the tokens you withdraw instead, just like any other exchange. It seems like they're trying to milk as much money as possible through the withdrawal fees. I guess there is not enough volume to make their business profitable from the trading fees alone.
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this is one major thing that kept binance going and winning like taking over Centralized exchange, i wonder how come about Vindax and their mode of operation, it is blood sucking and worrisome comparing to binance. today binance still remains the best.