Thank you for the follow up.
You're very welcome.
I tried called the USA number you listed, but it has been disconnected.
That's strange, I've taken those numbers from their footer area.
I was going to reach out to their user here on Bitcoin Forum, but they do not accept messages from Newbies unfortunately.
I'll be forwarding this thread to them on your behalf but I wouldn't get my hopes up when it comes to them responding through this forum.
- They've been inactive for the past two years.
Since you mentioned the USA, you might be in luck since they just opened
[2 weeks ago] a new repair site in the USA:
- New Repair Sites Built-up in the USAName: BO CUI
Company Name: GREAT VOYAGE INC
Address: 472 AMHERST ST UNIT 5, NASHUA, NH 03063. US
Tel: (339) 532-7094
Working Hours : Mon - Fri 9:30 - 17:30 (local time)