It never happened to me but I remember the case of someone here with the same problem as yours (see
KRAKEN - hacked account??? (invalid login)) . It turned out that his/her account was compromised, and from what I supposed at this time, the email account used with Kraken was too. Giving access to the thief to do anything he wanted to.
Here is another case similar
Kraken.com always the error: Invalid username or password. I could find a few other examples if I search for more
To speak with an agent from the chat you need to trigger the right keyword or "force" the bot to propose an agent. I just tried right now and was able to speak with an agent if I wanted to
can't access my account
Chat started
Kai joined the chat
Kai
Welcome to Kraken Live Chat! I'm Kai 🐙, your virtual assistant!
Kai
Security is Kraken's #1 priority. For this reason, account access requests are resolved by email.
To troubleshoot an account access issue, take the steps in this article: support.kraken.com/hc/en-us/articles/201889308
If you don't regain access after taking these steps, please submit a request here:
support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000614072
Once you've submitted your request, we'll email you next steps. Please make sure to respond to that email as soon as possible, in order for our team to help.
Thanks! That helps.
I have already filled out the recovery form.
It is not a sign-in issue.
It is not a sign-in issue.
Kai
Sorry you did not find that helpful. Let me know how you would like to continue.
I have another question.
Browse Support Center.
Create a ticket.
Speak to live specialist.
The person with the chat won't be able to fix your issue but at least they will lock your account just in case someone else got access to it