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Author Topic: Poloniex SupporT! Please Help Me!! (Accidentally deposited BTC to USDT wallet )  (Read 783 times)
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April 14, 2021, 03:33:58 PM
 #21

A piece of advice if you ever get rejected (which I very hope not!) is to don't settle for it!

There are more peeps who has done the same mistake so the money pool is much bigger. There is a huge chance that these ppl won't just leave those huge amount of monies in limbo forever, there will come a time where the money pool is gonna be worth more than the workload needed to recover them so just say that you'd wait and monitor your cross-chain sent coins if they moved or not.

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canyalos1 (OP)
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April 14, 2021, 07:02:31 PM
 #22

A piece of advice if you ever get rejected (which I very hope not!) is to don't settle for it!

There are more peeps who has done the same mistake so the money pool is much bigger. There is a huge chance that these ppl won't just leave those huge amount of monies in limbo forever, there will come a time where the money pool is gonna be worth more than the workload needed to recover them so just say that you'd wait and monitor your cross-chain sent coins if they moved or not.

Hi, thank you for your reply.

I opened this post and need help because of my english and tech. not so good.  Thats why I need all advice about of this issue.  This mistake happaned 3 years ago I mean at 16.12.2018 .. I always think that ı can not get back bitcoins, but 1 month ago I read post on bitcointalk who recover his coins.. After that I  did a little research and I learned that it is possible. Directly I opened ticket on Poloniex .. I got this reply



I reply Transaction ID to this email 22 days ago. And I got last reply at 8 April



Also I opened ticket on Tether, I told them the subject and get reply like that



I write them on telegram, twitter , vk but still I dont get back my bitcoins..  I hope they will help me.. Sad
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April 14, 2021, 10:09:41 PM
 #23

snip snip
I'm stand from the point of view that every human has the right to chase their case / conviction without any barrier / difficulties. If language is a barrier to you and you don't want to paste some google translator text because you fear that the message may be lost, just post here your back and forth communications with Poloniex and I'm sure that someone will eventually help you (if I'm not able due to time constraints and such).

In your case I would reply one more time to Poloniex and I would probably try to, once again, make pressure in all social network they are in (Reddit and Twitter probably). If needed, just open another ticket stating that the problem of ticket X hasn't been solved so far, even after X amount of days. Chances are they'll dismiss the ticket saying that the issue must be solved on the original complaint ticket, but at least you've tried every possible way of communication with them.

Keep us posted. While Tether for sure says that it's possible to recover, until you get a definitive and clear answer from Poloniex, I would say to keep your hopes moderated regarding this issue.

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April 14, 2021, 10:35:07 PM
 #24

snip snip
I'm stand from the point of view that every human has the right to chase their case / conviction without any barrier / difficulties. If language is a barrier to you and you don't want to paste some google translator text because you fear that the message may be lost, just post here your back and forth communications with Poloniex and I'm sure that someone will eventually help you (if I'm not able due to time constraints and such).

In your case I would reply one more time to Poloniex and I would probably try to, once again, make pressure in all social network they are in (Reddit and Twitter probably). If needed, just open another ticket stating that the problem of ticket X hasn't been solved so far, even after X amount of days. Chances are they'll dismiss the ticket saying that the issue must be solved on the original complaint ticket, but at least you've tried every possible way of communication with them.

Keep us posted. While Tether for sure says that it's possible to recover, until you get a definitive and clear answer from Poloniex, I would say to keep your hopes moderated regarding this issue.

Hi, Thank you very much for taking the time and writing me a message.

I got a email from 22 March from Poloniex, I dont understand what they mean. Because here is have some tech. details.  But I want to know this information will affect my process ?


Thanks..
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April 15, 2021, 12:44:54 PM
 #25

snip snip

In your case I would reply one more time to Poloniex and I would probably try to, once again, make pressure in all social network they are in (Reddit and Twitter probably). If needed, just open another ticket stating that the problem of ticket X hasn't been solved so far, even after X amount of days. Chances are they'll dismiss the ticket saying that the issue must be solved on the original complaint ticket, but at least you've tried every possible way of communication with them.


Hi,

I already post to reddit and write them on twitter . But they dont reply to me yet.

https://www.reddit.com/r/poloniex/comments/mpblyf/poloniex_support_please_help_me_accidentally/?utm_source=share&utm_medium=web2x&context=3

Thanks
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April 15, 2021, 01:35:59 PM
Merited by canyalos1 (1)
 #26

I got a email from 22 March from Poloniex, I dont understand what they mean. Because here is have some tech. details.  But I want to know this information will affect my process ?

-snip-

USDT sits on several blockchains e.g. OMNI, ETH, TRON which means you can have USDT in either of them. Omni network uses bitcoin blockchain which is why you were able to send BTC to a 'USDT address', because it's essentially a BTC address. The announcement is pretty much poloniex informing they are removing the support of OMNI chain to USDT and that all USDTs will be migrated to a new chain so users doesn't need to do anything. Unless they are completely discarding all OMNI addresses which is least likely to me, I don't think it will greatly affect your case. Archiving could increase the workload but that's about it.

And op I see that you sent them the transaction ID, can you paste it in a block explorer like blockchair.com and tell us if your bitcoins moved? if you aren't sure, you can send the transaction ID here

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April 15, 2021, 01:59:01 PM
 #27

I got a email from 22 March from Poloniex, I dont understand what they mean. Because here is have some tech. details.  But I want to know this information will affect my process ?

-snip-

USDT sits on several blockchains e.g. OMNI, ETH, TRON which means you can have USDT in either of them. Omni network uses bitcoin blockchain which is why you were able to send BTC to a 'USDT address', because it's essentially a BTC address. The announcement is pretty much poloniex informing they are removing the support of OMNI chain to USDT and that all USDTs will be migrated to a new chain so users doesn't need to do anything. Unless they are completely discarding all OMNI addresses which is least likely to me, I don't think it will greatly affect your case. Archiving could increase the workload but that's about it.

And op I see that you sent them the transaction ID, can you paste it in a block explorer like blockchair.com and tell us if your bitcoins moved? if you aren't sure, you can send the transaction ID here

Hi, Thank You for your reply..

This is my USDT adress which one I accidentally sent bitcoin.
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv?page=1

Transaction ID : 23a63c1a479faedecc3dc959616353e506db95002f3217516f3761db1ede99e8

Amount : +0.39950000 BTC

And just before I got a different email from Poloniex. I only afraid of that .. If it will effect my process , after 15 days I will never get back my coins.. 
" 1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv " I can see this usdt wallet when I click " Deposit On Omni " button on my Poloniex User Panel.
If they will dont use omni network how can they recover bitcoins with private key..
Sorry I have very little technical knowledge.. and my English is not soo good. What do you think about it ?

This is the new email which one I got from Poloniex. What they want to say me ? I dont understand..


"Please be sure to withdraw before this date. If you do not withdraw prior to April 30, 2021, we will not be able to recover your funds. "

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April 15, 2021, 03:41:58 PM
 #28

-snip-

If they will dont use omni network how can they recover bitcoins with private key..

Each deposit address on CEX has its own private key which is stored by the exchange and is used to construct trigger contracts to the exchange's central wallet. cmiiw
Your only hope is that poloniex acknowledges that they still keep archived private keys of all USDT (Omni) deposit addresses including yours. They will use that privkey to access your wallet and send your BTC back.

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April 15, 2021, 04:15:33 PM
 #29

If they will dont use omni network how can they recover bitcoins with private key..

As long as they have the private key, they have the means to recover your coins and removing support for OMNI doesn't necessarily mean they are discarding those keys.

This is the new email which one I got from Poloniex. What they want to say me ? I dont understand..
-snip-
"Please be sure to withdraw before this date. If you do not withdraw prior to April 30, 2021, we will not be able to recover your funds. "


I forgot to mention this but the two emails you've received are actually just updates from poloniex in regards to their exchange which is sent to a lot of ppl and is not poloniex's direct reply to your case. This email is basically about poloniex removing the altcoins BAS, DMG and COVER so the "please be sure to withdraw before..." warning is for people who has those coins in their exchange.

Anyway, they still haven't touched your coins which is good. When you said you wrote on twitter, did you mean this @PoloSupport? if not, pls also write to them.

And to these big subreddits as well. The goal is to gain enough attention for poloniex to notice you. Make a catchy title like "poloniex not responding for almost a month, $25K stuck!"

Lastly op, to me it seems our points are getting across well but if english does gets too hard for you, pls do check our local boards (scroll all the way down in the forum's homepage), you might get someone who speaks the same language as you to translate it :' )

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April 15, 2021, 05:24:18 PM
Last edit: April 29, 2021, 08:40:24 AM by canyalos1
 #30

If they will dont use omni network how can they recover bitcoins with private key..

As long as they have the private key, they have the means to recover your coins and removing support for OMNI doesn't necessarily mean they are discarding those keys.

This is the new email which one I got from Poloniex. What they want to say me ? I dont understand..
-snip-
"Please be sure to withdraw before this date. If you do not withdraw prior to April 30, 2021, we will not be able to recover your funds. "


I forgot to mention this but the two emails you've received are actually just updates from poloniex in regards to their exchange which is sent to a lot of ppl and is not poloniex's direct reply to your case. This email is basically about poloniex removing the altcoins BAS, DMG and COVER so the "please be sure to withdraw before..." warning is for people who has those coins in their exchange.

Anyway, they still haven't touched your coins which is good. When you said you wrote on twitter, did you mean this @PoloSupport? if not, pls also write to them.

And to these big subreddits as well. The goal is to gain enough attention for poloniex to notice you. Make a catchy title like "poloniex not responding for almost a month, $25K stuck!"

Lastly op, to me it seems our points are getting across well but if english does gets too hard for you, pls do check our local boards (scroll all the way down in the forum's homepage), you might get someone who speaks the same language as you to translate it :' )

Hi, thank you for you answer .. I alredy wrote @PoloSupport 3-4 time in 22 days, but never reply me . I also write Poloniex Offical twitter .. Now I posting my issue to reddit.

Reddit.com/r/Bitcoin/comments/mrj3ia/poloniex_xxxxxxxx_almost_a_month/
Reddit.com/r/CryptoCurrency/comments/mrj8iy/poloniex_xxxxxxxx_almost_a_month/
Reddit.com/r/CryptoCurrencies/comments/mrjcpa/poloniex_xxxxxxxx_almost_a_month/
Reddit.com/r/BitcoinBeginners/comments/mrjdqi/poloniex_xxxxxxxx_almost_a_month/

I directly got message for r/CryptoCurrency that

"Hello, your post was removed because your account is less than 60 days old or you do not have the required 500 comment karma to make post submissions."

and

Sorry, this post has been removed by the moderators of r/BitcoinBeginners.
Moderators remove posts from feeds for a variety of reasons, including keeping communities safe, civil, and true to their purpose.

I dont understand why 2 post got these issue..thank you for your help..
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April 16, 2021, 11:24:21 AM
Last edit: April 17, 2021, 04:28:29 AM by canyalos1
 #31

Hi, Yesterday I got reply from  Poloniex vkontake offical page. They gave me e amil adress ( klim.fedorov@poloniex.com ), I directly wrote email to him and I explaned the subject. He quickly answered me today as

" Okay! I understood you. I will make a request for your ticket.

I will write to you as I get information. "



And I got reply to my ticket . ( The same answer come again after 8 days. Today is the 24th day since I open the ticket )


I'm really tired. Why don't they tell me when it will end.  I spend all my time solving this problem, but I can't do anything. Who had similar problems they resolved within maximum1 week at the latest.

I dont know What should I do  Sad Sad


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April 17, 2021, 11:58:27 AM
Merited by canyalos1 (1)
 #32

Hi canyalos1

I replied here as you asked me in PM. Thank you for your PM and hope that my post can help you to calm down.
This is my USDT adress which one I accidentally sent bitcoin.
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv?page=1

Transaction ID : 23a63c1a479faedecc3dc959616353e506db95002f3217516f3761db1ede99e8

Amount : +0.39950000 BTC
It is BTC address, not USDT address on OMNI layer. You can confuse that USDT address on OMNI layer has same address as BTC address but you have to be careful.

Send your BTC to your USDT address on OMNI layer on exchanges will result in loss. Many members wrote their advices above and they are correct. You are in bad situation and only can rely on Poloniex support.

Regarding to the USDT on OMNI layer, you can check Binance exchange that stops their support for this one too.

Quote
If they will dont use omni network how can they recover bitcoins with private key..
You have to read what is OMNI layer.

OMNI layer is on bitcoin network and if you know ERC-20 tokens that operate on the Ethereum network, you will easily understand this situation.
- ERC-20 tokens have same address of Ethereum
- However, you will lose them if you send your ERC-20 tokens to Ethereum address on exchanges that don't support those tokens.

The same is for Bitcoin and USDT on OMNI layer.

If exchange gives you support to recover it, you will have to be charged with fee that is not cheap. It is fair because of risks for exchanges.

In one of your emails, Poliniex told you about risks. Let's read the post of theymos about it.
Ideally, it should be handled explicitly in the agreement, but this agreement predated the concept of forkcoins.

Hardforks are not impossible in Bitcoin, Bitcoin is not ruled by miners, and there is no objective way to determine what the true Bitcoin is.
The result of all this is that there is no "Bitcoin governance"; Bitcoin is not governed. No person or group can force their views on anyone else, and even things like the definition of a bitcoin can be subjective
Therefore, if a fork can claim with any sort of sanity that it is the true Bitcoin merely executing a hardfork, and if the agreement doesn't specify, then whoever owned the original BTC ought to own the forkcoins. Otherwise, whoever makes the choice of which Bitcoin is "real" could make the wrong choice. Airdrops that don't/can't claim to be hardforks are different, since they are much more clearly separate things that someone is giving you for doing something.

In the case of the treasury agreement: all forkcoins were always forum property from the beginning. I voluntarily gifted OgNasty the non-major forkcoins, since dealing with them would be more trouble than they're worth. The three forkcoins transferred to me were ones I specified. Airdrops are different. I don't think that OgNasty should've collected airdrops via forum BTC, but collecting and keeping airdrops was not prohibited by the agreement, and the forum has no agreement-wise claim on those coins.

I don't see it as appropriate to demand (or perhaps even accept) the airdrop proceeds. Because the agreement definitely didn't require it, demanding it now could be perceived as exploiting the political atmosphere here to shake down a counterparty.

I stand by my previous analogy:
I suppose an analogy would be a fine-art storage company selling selfies with famous artworks.
It's annoying because:
 - Not asking was unprofessional.
- Taking a private key out of cold storage always has some amount of risk.
 - I now have to spend time on this drama.

The airdrop amount is unimportant, and I'd feel exactly the same if the airdrop amount was 100x more or 100x less. If I'd been holding the BTC, no airdrops would've been received at all, since I never participate in those.

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April 17, 2021, 12:25:54 PM
 #33

Hi canyalos1

I replied here as you asked me in PM. Thank you for your PM and hope that my post can help you to calm down.
This is my USDT adress which one I accidentally sent bitcoin.
https://www.blockchain.com/btc/address/1Han49haYVjn7rsWYFDfyeLBvKKbmXUNuv?page=1

Transaction ID : 23a63c1a479faedecc3dc959616353e506db95002f3217516f3761db1ede99e8

Amount : +0.39950000 BTC
It is BTC address, not USDT address on OMNI layer. You can confuse that USDT address on OMNI layer has same address as BTC address but you have to be careful.

Send your BTC to your USDT address on OMNI layer on exchanges will result in loss. Many members wrote their advices above and they are correct. You are in bad situation and only can rely on Poloniex support.

Regarding to the USDT on OMNI layer, you can check Binance exchange that stops their support for this one too.

Quote
If they will dont use omni network how can they recover bitcoins with private key..
You have to read what is OMNI layer.



Hi, thank you so much for your reply.  Sorry about of my english because its not good. 

Finally I understood that I need to wait Poloniex support because only they can solve this issue and This Omni changes will not effect my process ..  Am I right ?

This is my usdt wallet on Poloniex


Thanks
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April 17, 2021, 12:40:42 PM
 #34

Finally I understood that I need to wait Poloniex support because only they can solve this issue and This Omni changes will not effect my process ..  Am I right ?
Only Poloniex can give you support or reject your recovery request. You received their email that is written with positive signal. They might give you support (or might not but at least they did not reject your recovery request).

You have to calm down, wait for their responses.

If you need more updates from Poloniex for your request, remember that you should never create any new support tickets. New support tickets only mess things up. You must send them email in for your old support ticket (current one) for more updates.

When people are in panic, they create many support ticket for same issue that is not a good action.

.
.Duelbits.
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canyalos1 (OP)
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April 17, 2021, 12:47:43 PM
 #35

Finally I understood that I need to wait Poloniex support because only they can solve this issue and This Omni changes will not effect my process ..  Am I right ?
Only Poloniex can give you support or reject your recovery request. You received their email that is written with positive signal. They might give you support (or might not but at least they did not reject your recovery request).

You have to calm down, wait for their responses.

If you need more updates from Poloniex for your request, remember that you should never create any new support tickets. New support tickets only mess things up. You must send them email in for your old support ticket (current one) for more updates.

When people are in panic, they create many support ticket for same issue that is not a good action.

Thank your for your reply, I didnt create second ticket. I always relpy them on my first ticket about of 25 days.

But still I dont understand, this OMNI changes will effect my process or not. Because they wrote me that after 30 April they will not support more omni ..

Is it bad for me ? thanks
DaveF
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April 17, 2021, 02:45:50 PM
 #36


Thank your for your reply, I didnt create second ticket. I always relpy them on my first ticket about of 25 days.

But still I dont understand, this OMNI changes will effect my process or not. Because they wrote me that after 30 April they will not support more omni ..

Is it bad for me ? thanks

Some thoughts.
1) Yes, covid is a bit of an excuse. But when you are talking about accessing CORPORATE private keys that probably contain a lot of money, you probably have to get several people in the same office at the same time for hardware verification and multisig. That has been slower due to the covid.

2) No longer supporting OMNI might actually be better. They might clear out all the old funds and use new keys just to make a clean cut from the old stuff.

3) As others have said there have been a few times in the past this has happened. Poloniex usually solved it. But it was months not days or weeks.
And now in addition to Covid, in the last 25 days you have had Easter, Passover, Hindi New Year and now we are in the middle of Ramadan. There just might have been fewer people around their offices over the last few weeks.

Good Luck.

-Dave

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canyalos1 (OP)
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April 17, 2021, 06:50:08 PM
 #37


Thank your for your reply, I didnt create second ticket. I always relpy them on my first ticket about of 25 days.

But still I dont understand, this OMNI changes will effect my process or not. Because they wrote me that after 30 April they will not support more omni ..

Is it bad for me ? thanks

Some thoughts.
1) Yes, covid is a bit of an excuse. But when you are talking about accessing CORPORATE private keys that probably contain a lot of money, you probably have to get several people in the same office at the same time for hardware verification and multisig. That has been slower due to the covid.

2) No longer supporting OMNI might actually be better. They might clear out all the old funds and use new keys just to make a clean cut from the old stuff.

3) As others have said there have been a few times in the past this has happened. Poloniex usually solved it. But it was months not days or weeks.
And now in addition to Covid, in the last 25 days you have had Easter, Passover, Hindi New Year and now we are in the middle of Ramadan. There just might have been fewer people around their offices over the last few weeks.

Good Luck.

-Dave

Hi, thank you for your reply.

I want to know normally how long this recover process takes to finish ? I mean 1 month is normal for this. 

I am wondering because of I have very little technical knowledge
..
Why does it take so long? Is it a very difficult process?

Thanks everybody.
DaveF
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April 17, 2021, 06:58:32 PM
Last edit: April 17, 2021, 09:19:35 PM by DaveF
Merited by canyalos1 (1)
 #38


Thank your for your reply, I didnt create second ticket. I always relpy them on my first ticket about of 25 days.

But still I dont understand, this OMNI changes will effect my process or not. Because they wrote me that after 30 April they will not support more omni ..

Is it bad for me ? thanks

Some thoughts.
1) Yes, covid is a bit of an excuse. But when you are talking about accessing CORPORATE private keys that probably contain a lot of money, you probably have to get several people in the same office at the same time for hardware verification and multisig. That has been slower due to the covid.

2) No longer supporting OMNI might actually be better. They might clear out all the old funds and use new keys just to make a clean cut from the old stuff.

3) As others have said there have been a few times in the past this has happened. Poloniex usually solved it. But it was months not days or weeks.
And now in addition to Covid, in the last 25 days you have had Easter, Passover, Hindi New Year and now we are in the middle of Ramadan. There just might have been fewer people around their offices over the last few weeks.

Good Luck.

-Dave

Hi, thank you for your reply.

I want to know normally how long this recover process takes to finish ? I mean 1 month is normal for this.  

I am wondering because of I have very little technical knowledge
..
Why does it take so long? Is it a very difficult process?

Thanks everybody.

Usually exchanges take several months to do this.

If it's configured properly it's not difficult to do at all, it's a SECURITY issue.

When you move funds like this you have people with the private keys to other peoples coins. So ANYTHING linked to those keys ANYPLACE in the exchange now has to be considered compromised and insecure and new keys have to be generated and the funds moved.
 
Obviously this is a very simplified explanation but that is usually why it takes so long.

-Dave

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Quickseller
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April 18, 2021, 02:16:02 AM
 #39



I want to know normally how long this recover process takes to finish ? I mean 1 month is normal for this. 

I am wondering because of I have very little technical knowledge
..
Why does it take so long? Is it a very difficult process?

Thanks everybody.

The process itself is not difficult. The difficult part is doings it in a way that protects the private keys of the exchange. Most likely, the private keys of the various coins they support are kept separate, and the devs probably need to perform ETL tasks to move the private keys from the infrastructure of one coin to another. This is most likely done on an ad-how basis, and many tests and approvals will likely be needed to ensure that no information is leaking and that customer money is kept safe.

I would anticipate a delay lasting months, hopefully it won’t be that long. You should follow up with them periodically. Posting in this forum will not accomplish anything.
canyalos1 (OP)
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April 18, 2021, 04:58:31 PM
 #40


Thank your for your reply, I didnt create second ticket. I always relpy them on my first ticket about of 25 days.

But still I dont understand, this OMNI changes will effect my process or not. Because they wrote me that after 30 April they will not support more omni ..

Is it bad for me ? thanks

Some thoughts.
1) Yes, covid is a bit of an excuse. But when you are talking about accessing CORPORATE private keys that probably contain a lot of money, you probably have to get several people in the same office at the same time for hardware verification and multisig. That has been slower due to the covid.

2) No longer supporting OMNI might actually be better. They might clear out all the old funds and use new keys just to make a clean cut from the old stuff.

3) As others have said there have been a few times in the past this has happened. Poloniex usually solved it. But it was months not days or weeks.
And now in addition to Covid, in the last 25 days you have had Easter, Passover, Hindi New Year and now we are in the middle of Ramadan. There just might have been fewer people around their offices over the last few weeks.

Good Luck.

-Dave

Thank you for your advice..
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