Hope someone can help me. I lost my phone and I don’t have my google authentication to login to yobit account. Unfortunately I kept my private key on the phone too.
None of us can help you. Only Yobit can do but they have bad reputation about their customer support. I don't want to kill your hope but it is bad if you have to depend on Yobit's customer support as your only hope.
You do double faults.
- Do write down your 2FA recover key.
- Store it online
- Store it on the same device you use to log in your Yobit account.
You must know the 2FA security method is used to protect your account and the 2FA should be installed on your second device. It breaks the original purpose of 2FA when you install 2FA app and log in your account on only one device.
Worse because you connect the 2FA recovery code to online space.
I sent few messages to yobit but they are not helpful at all. See the reply I always get. Just wondering what’s the best way to get access to my account again.
Dear User!
Support answer:
Good afternoon!
Recently, hackers have been actively engaged in disabling 2fa in order to steal funds, so we no longer perform this operation.
If you installed it yourself, you had to write down the secret code (this is indicated by a red alert on page 2FA:
ATTENTION!On 2fa activation you have to write the secret key and hide it in a safe place to be able to recover!
If you lose access to your 2fa device, we won\'t be able to disable it, and your balance will be lost!).
2FA recover key need to be stored safely when you have demand to use it like such case. It is your bad carelessness.