Duelbits Self Exclusion NOT Honored

[Chato1977]

If you really want to master control over your addiction, you could've walked into the rehab, this banning thing is just a grandiose pause in your gambling habits that doesn't yield good results.

actually this cannot be consider as pausing because by any chance he can just Jump into another site since there are no fees in creating an account.
so banning from this site will make him realized there are more others that will open their doors.
so this is not the real answer for His addiction .

Better if he will put Himself in a cage that no access for internet until he realized what to do truthful .

[Obito]

Why the asking for bans? You're psychologically just trying to prevent yourself from being cured of the addiction because you are trying to involve yourself from gambling instead of really stopping. Also, why all the fuzz to just stop gambling? Is it that hard for you that you are asking for a ban?

[zanezane]

~

actually this cannot be consider as pausing because by any chance he can just Jump into another site since there are no fees in creating an account.
so banning from this site will make him realized there are more others that will open their doors.
so this is not the real answer for His addiction .

Better if he will put Himself in a cage that no access for internet until he realized what to do truthful .

If OP can jump back again into gambling then it is considered a pause or a relapse. Also, I agree that it isn't the real answer because I still stand with my point that this is a grandiose way of not trying to recover from his/her addiction.

[UserU]

Most of the replies here are missing the point. Self-exclusion is mainly to protect the casino.

It's not meant to curb one's behavior in gambling, but rather serve as a restraint.

If a player, let's say gambles his whole livesavings, loses and decides to blame or file a lawsuit against the casino, the latter is no longer responsible, because there's already a choice to automatically/ manually restrain himself.

On the other hand, the casino has the choice on whether to manually ban/ restrict the user from further playing at its own discretion. This is not mandatory, however.

[kotajikikox]

On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.

Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.

Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.

I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c







Sorry for my english, its not my first language but tried my best  

You lose and you blame Duelbits? yeah nice attitude .. that 45k usd from your LTC wallet can easily transferred from that wallet to other crypto casino that you wanted to spend after duelbits banned you meaning there are tons of chance that you can play with the amount.

and also if you really wanted to save your self from gambling then you should have took out those amount from crypto to fiat because you know the lust of playing is still  on you.

[Chato1977]

~

actually this cannot be consider as pausing because by any chance he can just Jump into another site since there are no fees in creating an account.
so banning from this site will make him realized there are more others that will open their doors.
so this is not the real answer for His addiction .

Better if he will put Himself in a cage that no access for internet until he realized what to do truthful .

If OP can jump back again into gambling then it is considered a pause or a relapse. Also, I agree that it isn't the real answer because I still stand with my point that this is a grandiose way of not trying to recover from his/her addiction.

relapse maybe but pause aren't because there will no pausing if he will decide after realizing that he was banned jumped again to any other site.
but at least we have the same stand that he must not blame the site instead blame his stupid character that only looking for someone to blame to justify His addiction.

[bitterguy28]

Sad to see your struggle in gambling mate but i guess you need to seek for professional help now and also the care of your family and love one.

i can see you in the edge of losing everything if you find no help sooner.

[Xinarae*]

Why the asking for bans? You're psychologically just trying to prevent yourself from being cured of the addiction because you are trying to involve yourself from gambling instead of really stopping. Also, why all the fuzz to just stop gambling? Is it that hard for you that you are asking for a ban?

I think you have to stop gambling to alleviate your grief as it will put you at a greater disadvantage. Even if it is difficult spending time with your family or hanging out will gradually cut the addiction gambling mostly depends on luck rather than game skills nothing is difficult if you try it yourself.

[STT]

Ideally a ban would be automated and far quicker to avoid any hesitation or relapse by the individual right through varying levels of cool down.   There is no perfect solution to such a problem because of such a range of companies that operate in the industry.   Even if all companies had a universal ban which isnt a bad idea it would still probably have some gaps in it somewhere, the best idea is going to be treatment of some kind or a support group who faced similar challenges.

[wxa7115]

Unfortunately we do not know what happened afterwards, the OP only posted during one day so we do not know if this was solved or not, however whatever the case it was obvious he had a problem and self-exclusion measures are never going to work with people in his condition.

People that have some gambling problems need to get professional help otherwise they will exclude themselves from a casino only to find one of the many other casinos available in the market and keep gambling that way.

[robelneo]

Unfortunately we do not know what happened afterwards, the OP only posted during one day so we do not know if this was solved or not, however whatever the case it was obvious he had a problem and self-exclusion measures are never going to work with people in his condition.

People that have some gambling problems need to get professional help otherwise they will exclude themselves from a casino only to find one of the many other casinos available in the market and keep gambling that way.

OP sign up here just to make this complaint all his posts are only on this thread I'm sure the Duelbits support have addressed this issue already
this is a simple issue, he only exposes himself as chronic that needs intervention so he can stop gambling, intervention should come from yourself first, this thread also proves that Duelbits will address even simple issues like this
Date Registered:   June 10, 2021, 08:37:21 PM
Last Active:   June 11, 2021, 08:29:52 PM

[magneto]

I personally disagree with some people's sentiment that the site should hold no responsibility.

They definitely do, and in this case, they are somewhat at fault.

But do I think that they should be liable to compensate OP fully for the losses? Absolutely not. The maximum that OP should get is some pity money to say sorry we screwed up and not any sizeable compensation that is close to a full refund. Nor does the casino have any incentive to do so given that they would set a terrible precedent for people in the future to exploit.

[peter0425]

On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.

Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.

Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.

I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c







Sorry for my english, its not my first language but tried my best  

You are clearly Blaming the site because of your stupidity and addiction ? how  bad can you take from this ?

First yeah you have requested a banning but like what said this take time but since you are addicted you cannot control your self and continue playing.

That's insane claim lol.

[Zilon]

Well isn't that why live support is given and according to their ToS for responsible gambling, it should be instant.

You would have saved your self from this if you stopped funding your account. Most times requesting a ban on your account might involve chains of process and before it's finally banned you might have blown down your funds trying to place a bet. It would have been wiser if you withdrew all your funds completely then you self exclude your self from gambling until you feel you can handle your emotions again.