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[slapper]

~snip~

that's not what I mean. but what I mean is how the team solves problems quickly and proves that the casino is worthy of trust and builds a reputation little by little. like some cases of gambling that complained about a problem at one of the casinos and the problem was immediately resolved after that the casino representative provided evidence that the problem had been resolved with some detailed evidence that all gamblers who were here could understand and believe that the casino had a change to be better solve all problems quickly.
so if the support team or concerned team solved all the issues quickly and provided evidence here, maybe things would change for the better.

Any casino, especially online casinos, needs a rapid and efficient customer care crew to create confidence and reputation. Quick problem resolution demonstrates the casino is professional and cares about their players, which can boost their image and attract additional players.

The team's handling of the situation and communication with players is just as vital as fixing difficulties swiftly. Transparency and unambiguous resolution can reassure participants that their complaints are being addressed and treated equitably. Knowing they can trust on the casino's support crew in the future provides them piece of mind.

Casinos that solve issues and improve their services benefit their customers and stand out in a competitive industry. Maintain your progress

[ethereumhunter]

All issues are solved immediately; Only issue where casino has concerns with the player faithfulness is delayed and deeply investigated; Did any of you face issue which has not been resolved within couple of minutes? 

Understandable in the sense that a casino should carefully validate something since serious issues need to look closely and to avoid any further mistakes. But what's important here is for people to see an issue has been solve and the affected person will give an update to the status of the issue since this could give a relief for other who's still gambling as well can give a good reputation for the casino who's seriously take an action on the issue they see to their gamblers.

And people who have had problems at any casino and have reported it to customer service have to patiently wait for customer service to investigate the case and solve it. Sometimes customer service takes a long time to solve because maybe we are not the only ones with this problem and other members have different problems. And if there are already a lot of queues from members who have problems, it seems like the casino needs to add more agents to help solve these problems.

For a reputable casino, they will solve problems well and if possible, will solve them quickly. But for casinos that look lazy to respond to member problems they won't rush to solve them and leave members feeling annoyed. The new casino will try to solve the problem if there is a complaint in this forum.

[len01]

And people who have had problems at any casino and have reported it to customer service have to patiently wait for customer service to investigate the case and solve it. Sometimes customer service takes a long time to solve because maybe we are not the only ones with this problem and other members have different problems. And if there are already a lot of queues from members who have problems, it seems like the casino needs to add more agents to help solve these problems.

For a reputable casino, they will solve problems well and if possible, will solve them quickly. But for casinos that look lazy to respond to member problems they won't rush to solve them and leave members feeling annoyed. The new casino will try to solve the problem if there is a complaint in this forum.

waiting to solve the problem, you definitely have to be patient according to the queue. I understand about that and sometimes there is a problem that is resolved for several weeks, sometimes up to months, depending on how severe the problem is.
but at least customer service at a casino is always responsive in responding to customer complaint messages and gives the specified time to be understood by the relevant customer.
so that customers who have been responded to by customer service and given time to be patient within the specified limits should indeed be more patient to wait according to the agreed time limit.

but the problem is that sometimes there are customers who are impatient and blindly brag to and fro to badmouth one of the casinos with the excuse that the problem is taking too long to be resolved. like some cases that we often see in this forum.

[klidex]

-snip

It all depends on the management team whether they are willing and able to provide the best service and can even work wisely to always put users first and make quick resolution of cases that are currently happening on this site.
The team is also responsible for everything including proving that the site is truly worthy and can have a good reputation in the eyes of every gambler.
Maybe the casino owner needs to have a better team for the casino that he has so that in the future it can run smoothly so that he has many loyal customers and is able to compete with other established casinos.

In conclusion, the reputation and future of this platform depends on the company which includes everything from management team, development team etc who are responsible for the success of this platform.

Yes, that's absolutely true and that's what I meant from my previous statement.
Because without an entire team that is good and able to work well, a gambling platform is nothing and it is difficult to develop and have a good reputation in the eyes of all gamblers.
Therefore a team has an important role in the casino business and casino owners must really be able to select and employ people who have extensive knowledge and knowledge in order to advance their casino.

that's not what I mean. but what I mean is how the team solves problems quickly and proves that the casino is worthy of trust and builds a reputation little by little. like some cases of gambling that complained about a problem at one of the casinos and the problem was immediately resolved after that the casino representative provided evidence that the problem had been resolved with some detailed evidence that all gamblers who were here could understand and believe that the casino had a change to be better solve all problems quickly.
so if the support team or concerned team solved all the issues quickly and provided evidence here, maybe things would change for the better.

OK, I can understand what you mean and in this case, it is included in the category of casino team services to be able to solve a problem that has occurred.
That way, the reputation will start to rise by itself because in the eyes of gamblers the casino is able to provide good and fast service.
However, it seems that not all casinos can do this because I myself often know and read that there are many complaints from gamblers who use one of the casinos and the casino cannot provide good enough service regarding problems and reports of complaints submitted by gamblers.

[dmytro9]

Hi, yesterday i made deposit 500 usdt on this site. I claimed welcome bonus. When i tryed to withdrawmoney, they asked KYC, i pass KYC, then casino blocked me, said that i used welcome bonus from another accounts. Then ignore. Can someone say, where i can find help to report this scam site?

[klidex]

Hi, yesterday i made deposit 500 usdt on this site. I claimed welcome bonus. When i tryed to withdrawmoney, they asked KYC, i pass KYC, then casino blocked me, said that i used welcome bonus from another accounts. Then ignore. Can someone say, where i can find help to report this scam site?

You can make a report here if you have strong evidence for your accusation https://bitcointalk.org/index.php?board=83.0
If indeed you feel you have a problem with your deposit and your account is blocked but you have evidence to better report it to the scam board.
Because the wintomato.com representative has been inactive since a month ago and it's useless for you to write your complaint here.
But if indeed you have evidence of all the fraud you say, immediately make a report there.

[dmytro9]

yes, i found and made already report about scam there. the site totally ignore me. i have evidence that i made withdraw, but i can not login and get some any information. live chat ignore me

[Fivestar4everMVP]

yes, i found and made already report about scam there. the site totally ignore me. i have evidence that i made withdraw, but i can not login and get some any information. live chat ignore me

If I understand you correctly, you made a deposit of $500, then claimed the deposit bonus, then requested a withdrawal?
This simply means that you did not gamble at all on this casino?

If the above question be true, then I assume you deposited the $500 for the sole purpose of claiming a deposit bonus, which some casinos can consider as an abuse of their bonus offer, and block the user..
Several casino have a wagering requirement, which is a percentage that is required that the user wager (after depositing) before such user will be able to withdraw, so if like you said, you simply deposited, claimed a deposit bonus, then straight away requested a withdrawal, it simply means you were abusing the deposit bonus and I believe that was why you were blocked.

I will you keep chatting with their customer support, hopefully, they will answer you, you can also pm the casino representative here, though inactive for some time now, but hope he or she comes online and see how they can help you.

[dmytro9]

No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw

[dmytro9]

Sorry, may be i incorrectly explained my situation, but i am new here. and i do not write such complaint everyday. But i can try to explain all this situation

[CryptoHeadlineNews]

No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw

Okay, because if I'm to follow this very statement of yours, it clearly shows you never violated any Wintomato's policy just as earlier thought by "Fivestar4everMVP" and I. So on that note, I will kindly suggest you just relax while we wait for Wintomato's forum representative to come intervene in this very issue of yours, have your account restored back and process your with drawer, in as much as you aren't found guilty violating any of the casinos policy.

And it will be more helpful if you can write the name of your wintomato username, so as rep can easily identify your case.

[dmytro9]

my nickname is dmytro999

[Fivestar4everMVP]

No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw

Sorry, may be i incorrectly explained my situation, but i am new here. and i do not write such complaint everyday. But i can try to explain all this situation

Well, next time, please endeavor to explain the issue in full details, to avoid being misunderstood.

Anyways, from the details you shared above,  I assume you did not break any of the casino rules, like CryptoHeadlineNews have said, I will advice you to maybe pm wintomato representatives on this forum and give them like a week to respond, if after one week, you do not get a response and issue not resolved, then you can go ahead and create a scam accusation thread in the scam accusation board, and remember to prepare your evidences, and provide as much of it as possible.
Goodluck.

[len01]

No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw

judging from the report you made on scam accusations, you do have proof of transactions, but do you have screenshots of evidence such as chats with support or screenshots of your withdrawals on your Wintomato account?

if you have screenshot evidence, it's better to add it to your report so that it's better and there's no misunderstanding.

[AbuBhakar]

No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw

judging from the report you made on scam accusations, you do have proof of transactions, but do you have screenshots of evidence such as chats with support or screenshots of your withdrawals on your Wintomato account?

if you have screenshot evidence, it's better to add it to your report so that it's better and there's no misunderstanding.

An evidence he win the bonus in legit way is the best like game records including all the wins to sum up to his profit. The conversation to the support is good too so that we can determine what is the actual reason why does the casino didn’t honor his profit.

A story like this usually involves abused of bonus like using multiple account to claim the bonus until they hit this kind of jackpot win on slot. A 500USDT to 4280USDT turns is very rare to achieve on bonus run in the casino due to the wagering requirements.

[dmytro9]

They have not any bet restriction, only max bet 100 usd. And i can not provide that i made withdraw 4280 usdt, i do not knowed that i can be involved in this situation ... I do not made any screenshot of winning, and i can not enter my account, becasue casino banned me.

[dmytro9]

Like everyone see, that casino do not decline that i had balance 4280 usdt. Theirs fantasy are only about some multiaccounts.. and when people say that i do not have evidence that i do nto have multiaccounts. How it is possible, where i can find it and how. I used my email, sent my selfie like asked casino. What casino asked i gived. Then i got blocked with fake reason

[klidex]

They have not any bet restriction, only max bet 100 usd. And i can not provide that i made withdraw 4280 usdt, i do not knowed that i can be involved in this situation ... I do not made any screenshot of winning, and i can not enter my account, becasue casino banned me.

Your problem is a little complicated, because you don't have any evidence as other members say like screenshots as proof that you really haven't done anything wrong.
Some people here will also be confused about responding to your problem because you only have proof of transferring your deposit.
Even if you have proof of your chat with support it will be much better to corroborate your accusations.

[dmytro9]

They have not any bet restriction, only max bet 100 usd. And i can not provide that i made withdraw 4280 usdt, i do not knowed that i can be involved in this situation ... I do not made any screenshot of winning, and i can not enter my account, becasue casino banned me.

Your problem is a little complicated, because you don't have any evidence as other members say like screenshots as proof that you really haven't done anything wrong.
Some people here will also be confused about responding to your problem because you only have proof of transferring your deposit.
Even if you have proof of your chat with support it will be much better to corroborate your accusations.

everytime you said that i like player need to sent here some evidence, that i do not sent any proof. What kind of proof you wait? How i can approve that i do not registred any other account? It is impossible. Casino asked kyc, i sent it. I registred with my email. used my personal crypto wallet. This is evidence. But casino came up with fake reason, why to do not pay, nothing more

[Tumanggor]

No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw

Sorry, may be i incorrectly explained my situation, but i am new here. and i do not write such complaint everyday. But i can try to explain all this situation

sorry about the problems you are experiencing but are you trying to withdraw all your winnings? if yes then the system from wintomato might detect you are cheating

it's important to get used to it, when you win big on a gambling site, make it a habit to withdraw it slowly every day so your account isn't locked because some gambling sites still have problems with liquidity