Does blockchain.com refund stolen funds?

[Connor Britton]

A few days ago, someone said that his account of blockchain.com was stolen, yet he did not share his password with anyone else. Sadly, most of the stolen funds like this cannot be recovered or retrieved!
To know the scope of that phenomenon, I asked more users of that website. Surprisingly, many of them have encountered similar problems.
If this is the case, why did that happen and how? What can we do to stop it? Is there any possibility to get the stolen fund back?




edit：In order for everyone to better help me solve the problem, I edited it again.

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[Connor Britton]

How do you think they bypassed all those checks?Did we visit what browser or software left a footprint?

[mk4]

If this is the case, what can we do to stop it? Or is there any way to get it back?

Learn how to secure your funds because there's no reversing bitcoin transactions once it's confirmed. That's one of the downsides of being self-sovereign; you'd have to be fully responsible over your security.

[crwth]

If blockchain.com causes the cause of this hack or stealing, they are surely required to refund the funds to their users if that happens. But if the user is the one who is at fault, it's definitely not going to be given back. Just like what mk4 said, there's no reversing of the transaction.

If it comes to this, I suggest reporting it to support and ask for cybersecurity assistance to know how you got your coins stolen, etc.

[ranochigo]

Blockchain.com or any other service are not obliged to compensate their user's funds if it is due to the user's negligence. Even in Coinbase where your funds are insured, there is a clause which excludes compensation in the event that it is the user's fault.

If you ask everyone, there are still many people whose funds in the blockchain have been stolen. If this is the case, what can we do to stop it?

Stop using Blockchain.com or any online wallets.

Or is there any way to get it back?

No.

[Keila Faith Villanueva]

Can't retreat. I haven't heard the example of returning again. It is a pity that such incidents have occurred, and it is recommended to read some measures on the website to prevent similar incidents from happening again.

[BayAreaCoins]

Blockchain.com is trash.  I found a security issue that they tried to claim functioned as intended.  Then they fixed it and hackerone offered me $50.  

https://docs.google.com/presentation/d/1B7Edd-fj3wSegL2_JMwKBglPzk3pBG9DUVLuz3HPP-w/edit#slide=id.p

I'm sure that has nothing to do with your friends, but there is no telling what else could be potentially wrong that someone knows about.  It's better to use Bitcoin Core or a Trezor.

Welcome to crypto

[MrcMrc]

The only thing that can be done to stop your funds from being stolen is to protect your wallet with strong security measures that make it hard for scammers to get access to your funds. If not, blockchain transactions are irreversible once confirmed.

[bestcoins1]

Confused, Does she/he lost the wallet(stolen) access to login to wallet or the fund inside wallet send? If fund already spent, there is no way to recoved or refunded. With blockchain will be keep fowards train.
May I guess, she/he was lost the access to login, then she/he do recover with phrase through support ticket.

[pooya87]

It comes down to whether it was a flaw in their software that was exploited to hack someone's account or was it the user's fault for leaking their secrets that led to their account being hacked and their funds being stolen. The later will never be compensated by any services out there but the former may be.
For example a couple of years ago when their stupid wallet was creating the same private key for users since it used random.org!!! I believe they ended up paying back what users lost.

[hichamito37]

There will not be any reversal of the blockchain transaction once it is confirmed. Use security best practices or get yourself a hardware wallet to minimize risk as much as possible.

[Jawhead999]

Don't really believe about those centralized service that provide refunds if the funds were stolen by hacker, because they can only afford some or little portion to pay it. Of course if the hacker stole all the funds, the service wouldn't refunds to the user since they already bankrupt.

Learn to use non-custodial wallet and much better using hardware wallet.

[Roy Asher]

I think this situation is hopeless, because some users have a similar situation with you and want to contact customer service staff. After that, there is no more information and no corresponding response.
I no longer use this wallet now.

[davis196]

"Not your keys,not your coins"....
I remember that blockchain.com had a 12 unique word combination,that is generated for every account,which the users could use to restore access to their accounts.
I don't know if this feature is still available on blockchain.com.
If you really want financial services,that are capable of refunding stolen funds,then you should dump the cryptosphere and choose a centralized financial service-an online bank account or Paypal.

[Kong Hey Pakboy]

You judt answered what you were asking in your title. I don't know exactly what happened but either these people got their credentials stolen by someone using a phishing email. Plus the only way that I think that this can be prevented is either the site makes it more secure or the users are much more vigilant.

[Woodie]

It's possible but your chances are very low, they too have this written in their support section about reversing or canceling transactions  https://support.blockchain.com/hc/en-us/articles/211162263-Can-my-transaction-be-canceled-or-reversed-

And just to give you some hope , if there is unreasonable doubt that funds where lost because of their platform they certainly will refund like they did back in 2013 after its mobile wallet had a bug, read about it here https://www.coindesk.com/blockchain-info-issues-refunds-to-bitcoin-theft-victims

 

Another bug has been discovered in a bitcoin wallet, leading to the theft of around 50 bitcoins. This time, Blockchain.info’s web wallet was at fault, and the company is now offering refunds to users who lost bitcoins due to the flaw.

[joniboini]

It is quite easy for a service to claim that they're not at fault if you don't give anything as proof. And the bad news is, it is quite hard to prove that you don't make a mistake here or there. That's why you should use a non-custodial wallet and make sure you never leak/put your seed/keys online or in other insecure places.

[o_e_l_e_o]

I remember that blockchain.com had a 12 unique word combination,that is generated for every account,which the users could use to restore access to their accounts.
I don't know if this feature is still available on blockchain.com.

They do still provide the 12 word seed phrase, which is a standard BIP39 seed phrase and can be used in any BIP39 compatible wallet to recover access to the private keys and coins stored by that blockchain.com account. This will not help in OP's case, though. If his account has been hacked and all the coins stolen, then his seed phrase will simply recover access his now empty account. It cannot reverse any transactions which have been made nor recover any coins which have been stolen.

And just to give you some hope , if there is unreasonable doubt that funds where lost because of their platform they certainly will refund like they did back in 2013 after its mobile wallet had a bug

Blockchain.com have become less and less reliable (not that they were exactly reliable to begin with) and more and more shady as time has gone on. Even if they were at fault for any loss, I would expect them either to completely ignore the user's complaints, or brush them off with some weak excuse.

The correct course of action here is to stop using web wallets.

[Fesatmas]

What do they say? keep your passwords and save the seeds of recovery as careful as possible. They politely try to give and care so that each action applies to the user and cannot guarantee for lost funds. Carelessness is in your agreement when you press the confirmation button.

[Wexnident]

Transactions simply can't be reversed, end of story. If it was a hacked account then it's still possible, but if it transactions, then no. Crypto transactions are irreversible and that should've been known when you started investing in crypto. In fact, any online wallet shouldn't be used for storing funds (unless you day trade) since as said, transactions made in the blockchain are irreversible. Imo check if you recently visited a phishing site of sorts or something, identify how you got hacked then clean it up. Forget about the funds imho, you won't be getting it back.