Solved

[LetsGetIt834]

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[ralle14]

I mean it happens every now and then, at least you're able to cash out your bet throughout that downtime. It would've ended as a loss if that cashout of yours didn't came through.

I have to agree with you about the cashouts sometimes they work smoothly but there are times where you have to spam it several times until it registers on their end. My only issue with their odds provider is that whenever you're about to bet on a live match there are tendencies where live scores bugs out and provides inaccurate scores for quite a while and at the same time it affects the cashouts and live markets.

[sikke]

Lol really? You’re busy to take 2 minutes out of our shift to check glitch for a big loyal customer?  Site was buggy all day and I get punished for that? It’s an absolute joke IMO. Any other book would kindly reimburse  the customer.

I doubt that this argument is going to appeal to them.

They have no obligations to refund you even if that is what other sports books do, unfortunately. Their Terms and Conditions are what you agreed to in the past when you started playing on their platform.

If support has already ruled this decision, just move on. Unless they didn't clearly communicate to players that there was a bug.

[TwitchySeal]

Reach out to Stunna and ask him to take a look for you.

I emailed support (they all dislike me)

He's a reasonable guy, don't be a dick.

[Umito]

Reach out to Stunna and ask him to take a look for you.

I emailed support (they all dislike me)

He's a reasonable guy, don't be a dick.

First of all Stunna is not in the daily operations anymore.


Secondly, I would go and make a ticket and explain what's been happening. There's a sports manager online almost 24/7 on their support system.

[TwitchySeal]

First of all Stunna is not in the daily operations anymore.

He helps players all the time.

[davis196]

Let me add that I am down over 100,000 USD in the last 3 weeks, 20,000 today alone and almost 1.4 million overall. I am a diamond player. I am a very loyal player even though I constantly lose.

WTF?Really?You are spending hundreds of thousands of dollars for gambling?
This seems very unprofessional on their side.Crypto casinos and sports bet websites should treat their biggest and most loyal players as royals.After all,you and other gamblers are giving them revenue and paying the salaries of their customer support.

I know stake won’t do anything , because if their support/sports book managers don’t like you, they won’t help you. It’s all personal, not solely business.

Again,very unprofessional.I would never deposit my money or coins in a crypto casino,where the customer support could be helpful only if the person,who works there likes you.Being good to your customers doesn't mean that we have to be best friends forever.
Unfortunately Stake.com are protected by their Terms of Service,so there's nothing you can do about it,except leaving Stake and choosing another platform.

[Beparanf]

Terms and conditions have absolutely nothing to do with this bet.

1- they didn’t advise of any bugs or issues with the site or cashout.

2- the cashout amount was over 6000usd wrong.

Check there ToS under "No Warranties". Your case might fall on that particular rule which they declare and you agree that you are using there website "as is" including the errors and other bugs. I already indicate below what's the content of the topic above that I mention on there ToS. It's up to you on how you will verify and interpret it.

No Warranties
Stake disclaims any and all warranties, expressed or implied, in connection with the service which is provided to you "as is" and we provide you with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy.
Regardless of Stake’s efforts, Stake makes no warranty that the service will be uninterrupted, timely or error-free, or that defects will be corrected.

But you can use the Limitation and Liability on there ToS for your issue because they partly cover this one also IMHO. I hope Stake will step up and clear this misunderstanding since this is just a small amount compared on what you loss on there casino.

GL mate!

[shasan]

At the last message it is showing that your cashout request accepted. In this case why you will loss is not clear to me. In this case try to understand from the support team especially who is on the forum. I do not use stake.com so I have not much information, but after acceptance it is not right to make a looser if finally the bet goes to lose.

[xypos]

Yeah that’s my point. The cashout was accepted after 10 failed attempts and gave me way less money. It was a glitch because every time I tried to cashout it was rejected, when I finally stopped trying, it went through again.

It’s quite clear here they have screwed me. You would also assume a diamond player with tons of action would also be taken care of in a situation like this. I’ve cashed out plenty of times. Both for a profit and a loss and this is definitely a glitch.

Maybe try get Stunna's attention on this case, but if support doesn't want to comply with your demands there is nothing further you can do on that front.

From the logs it does seem like that you tried a number of times to cash out to no avail. But of course that is just your side of the story I guess and we do need both sides before a verdict can be reached.

[TwitchySeal]

Thanks for all the replies everyone!

After arguing with stake support for a while and requesting the cashout logs, they have finally sent them to me.



If you look carefully, they have 100% screwed me over. No doubt in my mind.

Also, who are they kidding? The odds never changed that much in 20 seconds and definitely not in a negative way. As I mentioned:

Sinner was 1.03
Soccer had won
Swiatek was 1.30
Karatsev was 1.75

I don't think you can send pms because of your forum account age, so I'll give stunna a heads up to check out this thread.

Unless there's something missing from your story I think you'll get credit for the difference.

[TheGreatPython]

I mean it happens every now and then, at least you're able to cash out your bet throughout that downtime. It would've ended as a loss if that cashout of yours didn't came through.

I have to agree with you about the cashouts sometimes they work smoothly but there are times where you have to spam it several times until it registers on their end. My only issue with their odds provider is that whenever you're about to bet on a live match there are tendencies where live scores bugs out and provides inaccurate scores for quite a while and at the same time it affects the cashouts and live markets.

The odds provider also limits you from making future high value bets if you manage to make some profit for a few days. I understand a casino/sportsbook is meant to profit the owner, not the gambler but really limiting the user after 5 big wins is quite bad.

@LetsGetIt834 it's best to contact Stunna like many said or just message your VIP host.

Being 100k down and facing such tragedy must hurt really bad, I have sympathy with you here.

[zanezane]

You should make a Scam Accusations thread about this OP, that's the appropriate board for this kind of stuff and don't forget to follow the format that's pinned at the top of the board.

[TwitchySeal]

Here’s an explanation from a “Sportsbook Manager” who hates my guts and will do everything in his power to make sure he screws me over.





Isnt it funny that he’s ignoring the 10 rejected cashouts at 1.165X but he’s saying the one 15 seconds later for 0.883X was “correct”

What an absolute joke!

For the record, I’ve never used a VPN

Did you check the lines anywhere else?

It's possible that the lines you saw when you were trying to cash out and getting rejected were not accurate, and then they updated while you were spamming the cash out button.

[TwitchySeal]

Here’s an explanation from a “Sportsbook Manager” who hates my guts and will do everything in his power to make sure he screws me over.





Isnt it funny that he’s ignoring the 10 rejected cashouts at 1.165X but he’s saying the one 15 seconds later for 0.883X was “correct”

What an absolute joke!

For the record, I’ve never used a VPN

Did you check the lines anywhere else?

It's possible that the lines you saw when you were trying to cash out and getting rejected were not accurate, and then they updated while you were spamming the cash out button.

Yes I did.

However, the odds would be irrelevant at this point because I had 10 rejected cashouts at 1.165X (within 60 seconds) and magically 15 seconds later it gives me 0.883X

The system scammed me due to a glitch and they are just ignoring that completely.

I should be given the difference. I’m not even sure why it has gotten to this point.

They could've been rejected because they were the wrong price or one or more matches had a pending action, right?  I'm not saying you're wrong, but I don't see how the fact that you had a bunch of rejected attempts at one price is proof that the price you got seconds later was wrong.

[bitgov]

Dude I understand what you are saying. But let’s be realistic here. 10 rejected attempts at a good price and seconds later it glitches and gives me half the amount. I have cashed out plenty of bets, this is 100% a scam

This is a very strange situation, but unfortunately such coincidences also happen. I think that this is how STAKE.COM support will explain this situation.
If you feel you are being ignored and feel the need to do so, you can create a "Scam Accussation" here: https://bitcointalk.org/index.php?board=83.0
Maybe it will help you speed up the clarification of this case.

[Chathusand]

Your cashout request has been accepted, according to the last communication. In this scenario, I'm not sure why you'll lose. In this instance, seek clarification from the support team, particularly from those who are active on the forum. I don't use stake.com, therefore I don't have much information, however after accepting a bet, it's not fair to make a loser if the bet ultimately loses.

[bitgov]

Your cashout request has been accepted, according to the last communication. In this scenario, I'm not sure why you'll lose. In this instance, seek clarification from the support team, particularly from those who are active on the forum. I don't use stake.com, therefore I don't have much information, however after accepting a bet, it's not fair to make a loser if the bet ultimately loses.

Cashout request accepted, but too late. In this situation, the player tried to withdraw 10 times when the odds were higher. He couldn't do this because the website had a technical problem. A strange coincidence is here, because withdrawal request was accepted several seconds after the odds dropped significantly.

[bitgov]

Your cashout request has been accepted, according to the last communication. In this scenario, I'm not sure why you'll lose. In this instance, seek clarification from the support team, particularly from those who are active on the forum. I don't use stake.com, therefore I don't have much information, however after accepting a bet, it's not fair to make a loser if the bet ultimately loses.

Cashout request accepted, but too late. In this situation, the player tried to withdraw 10 times when the odds were higher. He couldn't do this because the website had a technical problem. A strange coincidence is here, because withdrawal request was accepted several seconds after the odds dropped significantly.

This right here. Well said. Absolutely bang on.

That’s the key. After all the rejected attempts within 60 seconds the system ultimately accepts the request seconds later at a much lower price.

IMO this should have been rectified on the spot and not even brought to a forum for a dispute.

To be honest, I'm not sure on whose side the mistake is. Whether on the side of the odds provider or on the side of the bookmaker.
But it seems to me that if this was a technical problem with the website then it should be explained by Stake.com.
It is strange that they do not want to clearly respond to your complaint. I think you should keep trying until they give you clear answer what happened, or just admit that the mistake is on their side.

[fiulpro]

I mean it happens every now and then, at least you're able to cash out your bet throughout that downtime. It would've ended as a loss if that cashout of yours didn't came through.

I have to agree with you about the cashouts sometimes they work smoothly but there are times where you have to spam it several times until it registers on their end. My only issue with their odds provider is that whenever you're about to bet on a live match there are tendencies where live scores bugs out and provides inaccurate scores for quite a while and at the same time it affects the cashouts and live markets.

See if the whole system is allowing you to encash then it does mean that at least they are hanging you out on a minor issue that might be from your side. I do think that you need to contact the support team and you need to post this into spam accusations too. At the same time you in have to make sure to keep this topic open. I do think that if they did accept the bet then there was nothing wrong in the first place and it's their fault also therefore, I do think the only way you will be able to go through the whole thing is if you are able to get through the support team and hear their explanation and you can always get the authorities involved if you are not satisfied if the whole thing is legal in your country.