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Author Topic: Ledger Nano X Circus (Battery, Recover and more)  (Read 1705 times)
dkbit98 (OP)
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September 07, 2021, 04:18:27 PM
Last edit: May 18, 2023, 06:59:59 PM by dkbit98
 #1

There is currently a ton of people who are everyday reporting issues with their brand new purchased Ledger Nano X devices, so I would advice everyone not to waste money purchasing this junk device.
You can do twitter search for words ''ledger nano x battery'' and you will see a bunch of people complaining, so don't trust me but verify and check yourself
Here are some examples from people posted on reddit only in last five days, and moderators are probably downvoting any issues, or banning people if they complain.

Broken Nano X out of box (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjgj5n/broken_nano_x_out_of_box/

nano x battery will not charge? (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjfclc/nano_x_battery_will_not_charge/

Ledger Nano X Dead Battery Trilogy - 3rd Time Was Not The Charm (posted 1 day ago)
https://www.reddit.com/r/ledgerwallet/comments/pitnma/ledger_nano_x_dead_battery_trilogy_3rd_time_was/

Nano X Battery Issue (posted 1 day ago)
https://www.reddit.com/r/ledgerwallet/comments/pistu7/nano_x_battery_issue/

Nano x wont charge, battery doesn't even show percentage, went dead immediately after unplug. (posted 3 days ago)
https://www.reddit.com/r/ledgerwallet/comments/pi3z26/nano_x_wont_charge_battery_doesnt_even_show/

Slow Customer Support after receiving faulty Nano X (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/ph6qp3/slow_customer_support/

Unable to charge (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/ph6shg/unable_to_charge/

Received my Extra Effort Replacement Nano X that also has a dead battery. What now? (posted 5 days ago)
https://www.reddit.com/r/ledgerwallet/comments/pgbu9h/received_my_extra_effort_replacement_nano_x_that/



If you by any chance still decide to waste your money and purchase this junk there is potential cure tutorial for Nano X pandemic, that will however probably void your warranty Cheesy
https://www.reddit.com/r/ledgerwallet/comments/pgh4am/anyone_having_battery_issue_follow_this_tutorial/






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September 07, 2021, 06:23:27 PM
 #2

that will however probably void your warranty Cheesy
With a proper prying tool, they would never know you've opened it Cheesy

Looks like one of their assembly workers intentionally [it has to be, based on the number of reports I'm seeing here] pushed the battery connectors down, so it doesn't make that much contact!

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September 07, 2021, 11:44:00 PM
 #3

Reminds me of the fix for the Nexus 7 tablet Autorotation not working any more... you had to push on the back of the case in a certain spot... so you popped the case open and put in a little cardboard shim to make sure the ribbon cable connecters were making a solid contact Tongue Roll Eyes

Still... for a device that costs as much as the Nano X does, this should not be happening... the build quality and/or QA Testing is seriously lacking Roll Eyes Undecided

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September 08, 2021, 06:52:54 AM
Merited by The Sceptical Chymist (3)
 #4

After months I finally decided to get my hands on a ledger nano x just a few days ago. The battery was empty when I received it but I was able to charge it and use it immediately.

If you by any chance still decide to waste your money and purchase this junk


Can you elaborate why there's apparently so much hate ?
I am really satisfied with my "Nano S" and that's why I decided to buy a "Nano X" aswell to have an immediate backup if one of them breaks and got no complaints about the devices whatsoever. (sorry if this is going too much offtopic)
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September 08, 2021, 07:01:34 AM
Merited by dkbit98 (1), sam00 (1), n0nce (1)
 #5

Can you elaborate why there's apparently so much hate ?

Basically because of the closed source policy they have, the disastrous handling for the hack of their shop, where a huge number of customers' addresses leaked, for pushing commercial updates for their software faster than bug fixes...
I also have a Nano S that works well, but if I'd ever buy a new HW, I'd choose another company (for these reasons and for experiencing something new too).

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September 08, 2021, 07:06:25 AM
 #6

Can you elaborate why there's apparently so much hate ?

Basically because of the closed source policy they have, the disastrous handling for the hack of their shop, where a huge number of customers' addresses leaked, for pushing commercial updates for their software faster than bug fixes...
I also have a Nano S that works well, but if I'd ever buy a new HW, I'd choose another company (for these reasons and for experiencing something new too).

I've been aware of the data leak and am glad that I wasn't a customer at that point...
I can understand that not being open source is a big no-go for many people but I still trust my ledger more than any other wallet software or device that I would use otherwise (except maybe an open source hardware wallet where other, tech-savy people, would dig through their code). Hopefully my Ledgers won't break down on me so I don't have to buy another hardware wallet ever.
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September 08, 2021, 07:18:36 AM
 #7

except maybe an open source hardware wallet where other, tech-savy people, would dig through their code

That kind of hardware wallets start to gain more and more ground lately. Even the old "established" Trezor is open source (just it doesn't have Secure Elements chip yet). A list is here: https://bitcointalk.org/index.php?topic=5304483
And if a HW is open source for, let's say at least 6 months, I am 99.999% sure that multiple tech savvy people have checked it over a couple of times.

Hopefully my Ledgers won't break down on me so I don't have to buy another hardware wallet ever.

I don't realistically have such hopes. Sooner or later it will break, but I guess that it won't happen for at least 5 more years. My hope is that the technology will be better and cheaper until my HW dies off.

Luckily Nano S doesn't have its own battery. I just don't like this new mess up (c) by Ledger.

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September 08, 2021, 07:36:49 AM
 #8

More complain cases incoming and notice how they are getting downvoted by ledger mods on reddit:

REPLACEMENT FAIL!!! niceeee (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjwati/replacement_fail_niceeee/

You sent me 2nd BROKEN LEDGER! (Unacceptable) (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pjv069/you_sent_me_2nd_broken_ledger_unacceptable/

Looks like one of their assembly workers intentionally [it has to be, based on the number of reports I'm seeing here] pushed the battery connectors down, so it doesn't make that much contact!
I watched that tutorial video posted by one guy and connectors are totally squashed, but they are probably made from some cheap material and bad contact could happen again in future even if you open your device and ''fix'' it yourself Smiley
Ledger quality control check = zero.
Here is one more video with voice instructions and explanation for older version of nano x:
https://www.youtube.com/watch?v=LsvtkXhkhcc

Still... for a device that costs as much as the Nano X does, this should not be happening... the build quality and/or QA Testing is seriously lacking Roll Eyes Undecided
Imagine paying 119 euros for this faulty device, and they send you replacement that is also faulty, so you have to pay shipping and customs multiple times, like it happened with some people in previously posted comments.
This is just getting started, I suspect much more people will start to complain when they receive their new nano x devices.

Luckily Nano S doesn't have its own battery. I just don't like this new mess up (c) by Ledger.
Integrated batteries are not good for hardware wallets, but I like the idea of having standard batteries you could take out whenever you want and replace them with new ones, like Keystone and Passport are doing.



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September 08, 2021, 09:35:57 AM
 #9

I have never liked the Ledger Nano X since I first saw it. Can't say I care much for the Bluetooth feature nor the internal battery. Good old cables beats wireless connections if you ask me just like a pen and paper is better than saving your seed digitally.

Considering all the issues we have seen recently with their workers abusing internal databases and now creating malfunctioning devices, I am starting to think that Ledger isn't paying their workforce enough and this is the way they protest. It's either that or they are employing incompetent idiots who don't care about anything and just want to see the world burn.       

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September 08, 2021, 03:41:58 PM
 #10

There is currently a ton of people who are everyday reporting issues with their brand new purchased Ledger Nano X devices, so I would advice everyone not to waste money purchasing this junk device.
That's a pretty harsh statement, and while I respect your criticisms of Ledger devices, I don't think those complaints are the rule; they're the exceptions.  I've had a Nano X for a while now and have never experienced battery problems--and yes, I realize I'm one data point, but I'm guessing I'm not the only one here who owns one and hasn't had a problem yet.

Can't say I care much for the Bluetooth feature nor the internal battery. Good old cables beats wireless connections if you ask me just like a pen and paper is better than saving your seed digitally.   
I don't like the bluetooth function, either, to be honest and I never use it.  However, I do like Ledger devices and the X is slightly better than the S in my opinion.  If you're a long-term holder of one or more coins, you don't even need to use the device; you just need the addresses you're going to use and the recover phrase--but that's true of any hardware wallet, I guess.

OP, I'm not poo-poo'ing your references, because obviously people are having trouble with their devices, and that's something Ledger should be concerned about.  Given that the ones you posted are very recent, I wonder if QC at their manufacturing site has gone to shit recently.  Has this been a long-standing problem, though?  Again, I doubt it--but I'll keep an open mind to this issue, and if you follow up with posting more complaints, I'd definitely start to wonder what the hell is going on with Ledger.

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September 08, 2021, 03:50:18 PM
 #11

That's a pretty harsh statement, and while I respect your criticisms of Ledger devices, I don't think those complaints are the rule; they're the exceptions.  I've had a Nano X for a while now and have never experienced battery problems--and yes, I realize I'm one data point, but I'm guessing I'm not the only one here who owns one and hasn't had a problem yet.
More complains incoming and storm is just starting, please wait few more days and you will hear about this news everywhere, but remember who told you first  Smiley
Only in last few days I posted 15 examples from reddit of problem with Nano X battery, and twitter is full of similar reports, just imagine ledger email now  Shocked

Battery charger issue. Unplug/plug USB cable (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk8auu/battery_charger_issue_unplugplug_usb_cable/

Sitting here waiting on my Nano X. (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk7zry/sitting_here_waiting_on_my_nano_x/

Help. My Nano X batt just can't work. (posted today)
https://www.reddit.com/r/ledgerwallet/comments/pk7nv9/help_my_nano_x_batt_just_cant_work/

My nano X battery dead and can't download invoice via Ledger server (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/pho9dt/my_nano_x_battery_dead_and_cant_download_invoice/

Another nano x that won’t charge Sad (posted 4 days ago)
https://www.reddit.com/r/ledgerwallet/comments/phlgt4/another_nano_x_that_wont_charge/


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September 08, 2021, 04:07:49 PM
 #12

This isn't good for Ledger's reputation, hopefully they can figure it out before long.  I wonder if Ledger has contracted with a new vendor for batteries or connections.  I don't think there's anything integrally wrong with the Nano X, but I suspect that recent supply chain issues caused by the pandemic have something to do with this.

I bought my Nano X a couple of years ago when they were fist introduced, and have never had any issues with the battery.  Personally, I prefer the competition's hardware wallets so I don't use my Ledger wallets very often at all.  Most of the time my Nano X sits in my desk drawer, but every time I've pulled it out the battery still has plenty of juice.

 

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September 10, 2021, 08:50:48 PM
 #13

I must say I had seen enough when I saw how Ledger handled the consumer data leak. When a company works like that, what can you expect from the QC? I'm shocked but on the other hand not surprised.

Luckily Nano S doesn't have its own battery. I just don't like this new mess up (c) by Ledger.
Integrated batteries are not good for hardware wallets, but I like the idea of having standard batteries you could take out whenever you want and replace them with new ones, like Keystone and Passport are doing.
I agree, standard batteries are a much better and more long-term solution. No dying batteries in a few years (Li-Ion always goes bad sooner or later) and no fiddly connectors. I find it especially funny that Keystone (ex Cobo Vault, ex.. it was something else before Cobo, right? Why is it always changing brand?) removes AAA support in their 'Ultimate' edition.

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September 11, 2021, 05:37:58 PM
 #14

More reports and complains are coming from ledger nano x customers, I can't even catch them all and I will stop doing it after this because I think I proved my point.
In total I collected around 30 complains about batteries in last few days from reddit and I am sure that I missed some along the way, so do your own research.

The Infamous Battery issue detected, and I don't think I can do anything about it except rant here.
https://www.reddit.com/r/ledgerwallet/comments/pmbhut/the_infamous_battery_issue_detected_and_i_dont/

Newly ordered Nano X issue
https://www.reddit.com/r/ledgerwallet/comments/pm7am6/newly_ordered_nano_x_issue/

ledger goes down in battery percentage by the second
https://www.reddit.com/r/ledgerwallet/comments/pl5c25/ledger_goes_down_in_battery_percentage_by_the/

Ledger Nano X Gift Ruined by Battery Issue
https://www.reddit.com/r/ledgerwallet/comments/pl4q2g/ledger_nano_x_gift_ruined_by_battery_issue/

Just got ledger, does it have battery issue?
https://www.reddit.com/r/ledgerwallet/comments/pl77cv/just_got_ledger_does_it_have_battery_issue/

Battery issue - Ledger Nano X - Ticket id 1007500
https://www.reddit.com/r/ledgerwallet/comments/pl63iy/battery_issue_ledger_nano_x_ticket_id_1007500/

Anyone recently buy Ledger that worked properly?
https://www.reddit.com/r/ledgerwallet/comments/plg34w/anyone_recently_buy_ledger_that_worked_properly/

My new Nano X ‘s battery can’t be charged.
https://www.reddit.com/r/ledgerwallet/comments/pllxoj/my_new_nano_x_s_battery_cant_be_charged/

Ledger Nano X with battery issue (only charges at 2%)
https://www.reddit.com/r/ledgerwallet/comments/plk5mg/ledger_nano_x_with_battery_issue_only_charges_at_2/

Ledger Nano X Battery Not Charging
https://www.reddit.com/r/ledgerwallet/comments/pljl1j/ledger_nano_x_battery_not_charging/

4th Ledger Nano X unit with Non-Charging Battery
https://www.reddit.com/r/ledgerwallet/comments/pkruxk/4th_ledger_nano_x_unit_with_noncharging_battery/

Brand New Ledger Nano X Not Charging
https://www.reddit.com/r/ledgerwallet/comments/pkox2e/brand_new_ledger_nano_x_not_charging/

Dead battery.
https://www.reddit.com/r/ledgerwallet/comments/plqtrq/dead_battery/

No battery at all?
https://www.reddit.com/r/ledgerwallet/comments/pkv5og/no_battery_at_all/



Reply from ledger publicly admitting they have a problem, claiming that 5% of their devices have battery problem, but I suspect it's much more than that:

The Nano X Battery Issue – and how we are responding to it
https://www.reddit.com/r/ledgerwallet/comments/pkyp0i/the_nano_x_battery_issue_and_how_we_are/
Quote
As many of you know from experience, approximately 5% of the Nano Xs sent since June 2021 have been received with battery issues. This has prevented a lot of you from properly using the features of the Nano X – which was designed to be a nomad device.

Please accept our sincerest apologies concerning this issue. We recognize that this has caused a lot of stress among our users and some big disappointments for all of you.

As soon as the defect was noticed, we worked hard to identify the root causes and to find the best way to fix these on the production level. We were looking for sustainable resolutions and this has unfortunately involved changes that took many months to be implemented into the production lines.

We are pleased to announce that the new Nano X production line will be running in 3 weeks. Until this moment, all the devices that we have in stock will be intensively tested to ensure that we do not send you faulty devices.

Once again, sorry for this experience. We're engaged to continuously improve our products and we will take this failure into consideration to make our quality standard stronger.

Thank you for the trust that you put into our products.

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September 12, 2021, 06:30:26 AM
 #15

Reply from ledger publicly admitting they have a problem, claiming that 5% of their devices have battery problem, but I suspect it's much more than that:
It's hard to trust Ledger when it comes to figures they make publicly available. The number is surely above 5%. The only question is how big is it? But you need to also take into account that only unsatisfied customers complain about a product. Those who have no problems, won't open a reddit thread saying everything is OK. That's just the way it is. For every unsatisfied user, there might be 10 who are happy with what they got. However, there might also be another 10 people with problems that haven't been addressed in public. We will never know the exact numbers.   

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September 13, 2021, 01:16:44 PM
 #16

I find it especially funny that Keystone (ex Cobo Vault, ex.. it was something else before Cobo, right? Why is it always changing brand?) removes AAA support in their 'Ultimate' edition.
Keystone currently doesn't sell their Ultimate Keystone wallet version, and I think it was way overpriced with price of $479 but it is meant for institutional players.
I think they can restart manufacturing and add AAA support if enough people shows interest, but rechargeable battery is still good enough and AAA batteries are meant more to be for emergency use case.

But you need to also take into account that only unsatisfied customers complain about a product. Those who have no problems, won't open a reddit thread saying everything is OK. That's just the way it is. For every unsatisfied user, there might be 10 who are happy with what they got. However, there might also be another 10 people with problems that haven't been addressed in public. We will never know the exact numbers.  
We are talking only about ledger reddit channel here that has small number of members compared to number of devices ledger sold so far,
and they made no announcement about this on their official website or on their much bigger twitter channel... I wonder why else than to hide what's really happening with batteries.
Not to mention they are constantly downvoting every public post complain on ledger reddit... that is really pathetic, but I guess their co-founder needs to work on something also  Tongue
 

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September 14, 2021, 05:39:40 AM
 #17

I didn't know that there was a pandemic with Ledger Nano X's. It's good that mine is still in good condition and nothing like that ever happened. Maybe it was a rush in production, and the quality control didn't check it correctly?

To get that 5%, we need to have the total amount of Nano X sold divided by the total number of rejects multiplied by 100 to get the percent. And with that, we can get that ±5%. But for sure, they are not going to disclose that data.

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September 14, 2021, 11:13:03 AM
 #18

Not to mention they are constantly downvoting every public post complain on ledger reddit... that is really pathetic, but I guess their co-founder needs to work on something also  Tongue
How do you know who is downvoting the posts and that the admin is doing it? I don't know much about reddit, but from what I do know, you can't see who voted or downvoted what. I checked a few random posts from the ones you added. They show various upvote percentages and based on them and their popularity, all I can conclude is that several people have to downvote that certain post for the percentage to be the way it is.
 

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September 14, 2021, 12:19:34 PM
Merited by dkbit98 (1)
 #19

Reply from ledger publicly admitting they have a problem, claiming that 5% of their devices have battery problem, but I suspect it's much more than that:
I think what they really meant to say was: "5% of the customers that received Nano Xs"
- In other words, those with multiple orders and replacements were counted as one [it's not a fact, but I wouldn't be surprised if that's the case]!

As many of you know from experience, approximately 5% of the Nano Xs sent since June 2021 have been received with battery issues.
~Snipped~
As soon as the defect was noticed, we worked hard to identify the root causes and to find the best way to fix these on the production level. We were looking for sustainable resolutions and this has unfortunately involved changes that took many months to be implemented into the production lines.
This problem has existed for three and a half months and they decided to post an announcement just five days ago [SMH] and on top of that, it took them months to come up with a so-called "sustainable resolution" while we know how much it really takes to fix or prevent the issue in question!

We are pleased to announce that the new Nano X production line will be running in 3 weeks.
And yet customers aren't allowed to choose "which batch" their replacements come from!

Until this moment, all the devices that we have in stock will be intensively tested to ensure that we do not send you faulty devices.
Yeah right! So that's why some of the users have received "multiple" faulty replacement units Roll Eyes
- I wonder what would've happened if they didn't "intensively test" the units that they sent out!

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September 14, 2021, 02:14:59 PM
 #20

How do you know who is downvoting the posts and that the admin is doing it?
Who else would waste time trying to downvote every single negative post on their reddit account?
They simply don't want those posts to be seen on top so they push them down, and I witness this happening several times but I can't prove anything.
I can only suspect that co-founder clown btchip and ledgersupport_muto are most active in this downvoting and moderating.

This problem has existed for three and a half months and they decided to post an announcement just five days ago [SMH] and on top of that, it took them months to come up with a so-called "sustainable resolution" while we know how much it really takes to fix or prevent the issue in question!
It's because they are amateurs working in some garage or basement from French village and they probably don't have enough workers to process and check everything.
They are still one of the best selling hardware wallets but that won't last very long.

Yeah right! So that's why some of the users have received "multiple" faulty replacement units Roll Eyes
- I wonder what would've happened if they didn't "intensively test" the units that they sent out!
I think that one guy received faulty devices 3 times, and if customers like him are not living in EU they have to pay all additional shipping and custom costs.
Nothing surprised me from ledger anymore, and I am just waiting to see what circus show will come next from them.

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