If you look at your image:
You see that you have a $0 limit to withdraw per 24H.
This is usually caused by giving them false info when setting up the account or not verifying something they asked you to.
Or not setting up 2FA
Or if you are using a VPN / connecting from a banned location.
Even base verification gives you $10k USD.
Where are you located? Did you setup 2FA? Did you *ever* connect with a VPN?
Side note for others, this is the person making the claim that someone is not giving them their money:
https://bitcointalk.org/index.php?topic=5227904.0;all-Dave