(SOLVED) BTC365.com SCAM me 20Mbtc

[oz.kashi]

Before you make any comment pls read this pls.


Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3369866

Reference Link:
https://www.btc365.com/

Amount Scammed: 20 mBTC

Payment Method: Bitcoins

Pls support flag I opend : https://bitcointalk.org/index.php?action=trust;flag=2835

*I see that one more user have the same problem with them!

What happened:

I opened an account on 20.8.21. The number of bets I  placed won and I asked to withdraw money and the site made the withdrawal. I then placrd number of additional bets and noticed that the maximum bet in all games changed to a maximum of 0-1 Mbtc.
I went up in front of the chat in order to understand why my maximum bet had changed (it should be noted that before the maximum amount was around 20mbtc) in the chat I was asked to wait for an answer by email from more senior representatives and offered me to continue betting under another category of sports in site.


An hour later I received the following email: https://imgur.com/a/YgA6Nyj

I tried to login to my account and it was blocked. I went up again in front of the chat in order to understand why they decided to close the account and how I get the balance of money I have left in the account (20mtc)
The response I received from the chat was that the site decided to close my account permanently due to " abnormal activites " and the rest balance of the money could not be withdrawn. I asked to understand what the reason was and to get some evidence of the things I am accused of but the response continued to be that the account was closed permanently and I cant get the rest of my money.

this is some of email + chat :

https://imgur.com/a/9yKUFDk

https://imgur.com/a/LNh0n4c

https://imgur.com/a/K0pe4O4

I warn you against using the site because such a thing can only happen to you because your account has wining!

Please you all who can help me with the problem I will be very grateful to him.

[1713960173]

1713960173

[1713960173]

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[1713960173]

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[r34tr783tr78]

They had to explain the reasons to retain your money. Refusing to do so arguing unspecified motives looks like a scam. It is strange that they allowed you to withdraw money. You already posted on their thread https://bitcointalk.org/index.php?topic=5355326.msg57919251#msg57919251 dont forget to call their attention to this one. They have some explaining to do. I might support your flag if they dont explain or I dont like the justification.

[LoyceV]

I was asked to respond here.
First: it helps your case if you embed all evidence into your post, instead of making me check several external images.

The screenshots raise some questions:
Who is "their game provider" and what "abnormal activities" did they detect?
Why is BET365 hiding behind their game provider, and why do they "try to appeal" instead of taking a decision? Does that mean they have no control over the games they offer? If so: why do they make it the user's problem?
Who are they trying to convince when they mention "BET365 Certified and regulated by credible gaming bodies"? Why do they add the word "credible" instead of their names? This sounds like the typical mumbo jumbo, and isn't very convincing.

I can't Support a type 3 Flag without evidence that I can verify. I can't verify screenshots.

[dkbit98]

We also need to listen what btc365partners has to say about this issue, and I see that he was last online on September 10th.
I am not going to support this flag until I see more explanation and full contest of OP conversation, maybe it would help if we could see screenshots of those bets.
After reading their terms I found that you agreed for this when you signed up for your account there:

5.6. You are not depositing Cryptocurrency which originates from criminal and/or other illegal and/or unauthorized activities and/or intending to use your account in connection with such activities and that you shall not use and/or allow other persons to use the services provided by us and your account for any criminal and/or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us.

5.7. You will not use any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website, the sportsbook and betting information or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat the BTC365 systems and will not collude or attempt to collude with other players in order to defraud BTC365 or its customers. The result of any of the above activities mentioned will result in all bets being void and accounts permanently blocked.

7.3.7 All transactions will be checked in order to prevent money laundering. If you become aware of any suspicious activity relating to any of the games on the Website, you must report this to us immediately. We reserve the right to suspend, block or close your account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering and we reserve the right to decline processing withdrawals if you fail to comply with such additional due diligence requests.

https://www.btc365.com/help/terms

[Jawhead999]

The BTC365.com representative was online but they didn't take any action with this accusation, it's weird. Based on your screenshot indeed they doesn't explain what's the rules you broke and just blocked your account.

I've tagged the account and will wait their explanation, if they keep refusing I would support the flag soon.

[LoyceV]

The BTC365.com representative was online but they didn't take any action with this accusation, it's weird.

I've reminded them in their topic. Ignoring scam accusations is not a good sign, and won't make it go away on Bitcointalk.

[robelneo]

The BTC365.com representative was online but they didn't take any action with this accusation, it's weird.

I've reminded them in their topic. Ignoring scam accusations is not a good sign, and won't make it go away on Bitcointalk.

The admin logs in today still no response I have a second thought of supporting the flag until they address the issue, I don't want to put OP in the limelight he had a tag that says 

Writing fake accusations while he lost his money with gambling

I want to make sure that the accusation is valid this time.

[dkbit98]

My opinion is that even if they have the right to cancel your account at any time, they should still allow you to withdraw your coins or give you full explanation and not just smiles in support chat.

They did reply in their topic today said something about farming rebates, but I didn't saw any clear explanation, and it looks like they are still investigating this case.

Hi oz.kashi and bitcointalk community,

We would like to address the accusation raised by fellow forum member oz.kashi on the 11th of September 2021. The scam accusation thread can be found here (https://bitcointalk.org/index.php?topic=5359552.0).

Since oz.kashi only provided cropped screenshots, we are forced to infer his account name and follow up with our sportsbook provider. @Oz.kashi, if you could confirm your account name, that would be appreciated. Meanwhile, we invite the forum members to consider the following information:

1) Firstly; some context setting: all betting operators dissuade or unwelcome abnormal or malicious activity to varying levels. This goes beyond protecting profits of the operator but is also necessary to maintain an attractive level of promotions and rebates for normal customers. For example; rebates are designed to be attractive for ordinary customers, and activities that specifically seek to farm rebates harm good customers by forcing operators to rethink or reduce rebates. (This is just an example while we wait for confirmation both regarding account name and the flag)

2) Cross referencing the time of oz.kashi’s case (since we don’t have his username), it is highly likely that he/she/they were flagged by our secondary sportsbook vendor. Our various game vendors are experts in compliance in their own domain, and we generally defer to their flags. Of course, the final decision to execute a flag rests with BTC365, and if we have wrongly frozen your account, we must accept full responsibility.

3) While waiting for username confirmation and further information, we would like to highlight some inconsistencies with your accusation. 

3b) On our thread you claim "they win", while on the accusation thread you mention "you won". What exactly happened? Perhaps you can clarify this inconsistency.

3c) In the accusation thread, you also mentioned that you managed a successful withdrawal (that's great!) Without your username, we can only use our best guess, but cross referencing the time and product we inferred, your successful withdrawal is quite abit larger than the 20 mBTC you are accusing us of scamming. That begs the question: if we are indeed out to scam you, why would we let you withdraw in the first place?

To our fellow forum members, please note that the information in (3) is contained within our accuser’s posts alone and is information provided by oz.kashi. I have escalated this case to the brand managers, and we will follow up with your case once we have additional information from you or the book vendor.

Our entire team at BTC365 is committed to providing a safe and fair gaming experience for all our members. Please contact us if you need assistance!

[btc365partners]

Hi oz.kashi and bitcointalk community,

We would like to address the accusation raised by fellow forum member oz.kashi on the 11th of September 2021. The scam accusation thread can be found here (https://bitcointalk.org/index.php?topic=5359552.0).

Since oz.kashi only provided cropped screenshots, we are forced to infer his account name and follow up with our sportsbook provider. @Oz.kashi, if you could confirm your account name, that would be appreciated. Meanwhile, we invite the forum members to consider the following information:

1) Firstly; some context setting: all betting operators dissuade or unwelcome abnormal or malicious activity to varying levels. This goes beyond protecting profits of the operator but is also necessary to maintain an attractive level of promotions and rebates for normal customers. For example; rebates are designed to be attractive for ordinary customers, and activities that specifically seek to farm rebates harm good customers by forcing operators to rethink or reduce rebates. (This is just an example while we wait for confirmation both regarding account name and the flag)

2) Cross referencing the time of oz.kashi’s case (since we don’t have his username), it is highly likely that he/she/they were flagged by our secondary sportsbook vendor. Our various game vendors are experts in compliance in their own domain, and we generally defer to their flags. Of course, the final decision to execute a flag rests with BTC365, and if we have wrongly frozen your account, we must accept full responsibility.

3) While waiting for username confirmation and further information, we would like to highlight some inconsistencies with your accusation.  

3b) On our thread you claim "they win", while on the accusation thread you mention "you won". What exactly happened? Perhaps you can clarify this inconsistency.

3c) In the accusation thread, you also mentioned that you managed a successful withdrawal (that's great!) Without your username, we can only use our best guess, but cross referencing the time and product we inferred, your successful withdrawal is quite abit larger than the 20 mBTC you are accusing us of scamming. That begs the question: if we are indeed out to scam you, why would we let you withdraw in the first place?






To our fellow forum members, please note that the information in (3) is contained within our accuser’s posts alone and is information provided by oz.kashi. I have escalated this case to the brand managers, and we will follow up with your case once we have additional information from you or the book vendor.

Our entire team at BTC365 is committed to providing a safe and fair gaming experience for all our members. Please contact us if you need assistance!

[btc365partners]

Hi,
I'll start with the fact that my username on the site is: "ozkashi" As you know.
I can not understand why it is so difficult to you defeintly know that is my username only by my name..  Are there more customers you closed the account because of abnormal activites ? or you just want to buy more time to scam more customers? This is a very interesting question.

Regarding " cropped screenshots" , unfortunately you block my access to the account and the chat conversation with you can not be exported, so luckily I took screen shots of it.

Plus I confirm that I twice withdraw money from the site to my wallet, but I can not figure out why you think is ok to steal from me 20mbtc that in my balance.

about "2c) this is total nonsene. this is The exact sentence. " As for now I played only few bets (they win)." i explain that the bets that i placed win.
Your attempt to confuse is pathetic

in "3c)" you admit that you know my user name in yours site Otherwise how did you know that i withdraw  more then 20 mbtc from the account?

I demand to get the rest of the money I have left in the account immediately.

Hi oz.kashi, our SOP is always to confirm the username of the member. You'll have experienced this in our CS as well, even though we should know your username given you are logged in. As you took some time to respond to us, probably due to timezone, we inferred your username from your bitcointalk user, and also your complaint time.

As mentioned, we froze your account on guidance of the sportsbook vendor you played on, BTi. BTi has gotten back to us; they flagged your account as you were detected as a sports arbitrager / movement better in a small league (you only bet on Israel leagues). While BTi won't share with us their exact rule set or algorithm used to classify you, they are one of the better sportsbooks we've seen and hosted.

Hope this clarifies the issue.

[Maasdamer]

I hope you find support for the flag and these scammer will be gone soon.

No words for this kind of behaviour. Just disgusting!

[LoyceV]

Hi oz.kashi, our SOP is always to confirm the username of the member. You'll have experienced this in our CS as well, even though we should know your username given you are logged in. As you took some time to respond to us, probably due to timezone, we inferred your username from your bitcointalk user, and also your complaint time.

What's your SOP? What's your CS? Readers can guess, but shouldn't have to if you're more clear.

As mentioned, we froze your account on guidance of the sportsbook vendor you played on, BTi. BTi has gotten back to us; they flagged your account as you were detected as a sports arbitrager / movement better in a small league (you only bet on Israel leagues).

Your terms don't even mention arbitrage betting. It shows this:

9.10. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions and Sportsbook Rules regarding the bet as stated on the Website.

Can you point me to where to find the Sportsbook Rules?

While BTi won't share with us their exact rule set or algorithm used to classify you

This is how it looks to me: A user claims you scammed him for 20 mBTC, you don't dispute the amount, and instead hide behind a third party who can't tell you the reason either.

they are one of the better sportsbooks we've seen and hosted.

This statement means nothing to this case.

[btc365partners]

Hi oz.kashi, our SOP is always to confirm the username of the member. You'll have experienced this in our CS as well, even though we should know your username given you are logged in. As you took some time to respond to us, probably due to timezone, we inferred your username from your bitcointalk user, and also your complaint time.

What's your SOP? What's your CS? Readers can guess, but shouldn't have to if you're more clear.

As mentioned, we froze your account on guidance of the sportsbook vendor you played on, BTi. BTi has gotten back to us; they flagged your account as you were detected as a sports arbitrager / movement better in a small league (you only bet on Israel leagues).

Your terms don't even mention arbitrage betting. It shows this:

9.10. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions and Sportsbook Rules regarding the bet as stated on the Website.

Can you point me to where to find the Sportsbook Rules?

While BTi won't share with us their exact rule set or algorithm used to classify you

This is how it looks to me: A user claims you scammed him for 20 mBTC, you don't dispute the amount, and instead hide behind a third party who can't tell you the reason either.

they are one of the better sportsbooks we've seen and hosted.

This statement means nothing to this case.

Hi LoyceV, it is still necessary for us to confirm a player’s username as he has not revealed it in any of his conversations. We will not assume the usage of forums username to be the same as there is a possibility of discrepancy.

Please find our BTi Sportsbook Rules here https://bti-io.gitlab.io/betting-rules/en/

Our focus on this case is not the amount, but on confirming that the user hasn’t been wrongly frozen. The reason for the account being frozen is due to username “ozkashi” has been detected as arbitrage / movement betting by our compliance team from our Sportsbook vendor BTi. In this case, BTi is insistent on their compliance guidance, even after we have spoken to them. Hope you understand that we must act on abnormal or malicious activities in order to provide the best service and bonuses to ordinary members. Beyond impacting the promotions we can run, the dividend pool that is available to every member also gets penalized as wins reduce dividends. While there will always be winners (as there should be), all members should play on the same edge and not enjoy an advantage over others, which happens in the case of arbitrage or contra betting.
Therefore, arbitrage betting is treated as a fraudulent activity, which leads to our course of action. Please do refer to 10.1 in our Terms and Conditions https://www.btc365.com/help/terms

For the point of having EV + Promotions, would you mean a promotion that is positive EV to the player? If yes, we do have such promotions. Please refer to our promotion "Get 50 - 150 Free Spins! Simply make a deposit! " However, the number may change based off a variety of factors (Total wagering, Bonuses claimed) such as the formula you use to calculate EV.

[btc365partners]

Where is the evidence for all these accusations?

Just because my bets won do you draw those conclusions?

If the bets were losing even then you would have locked the account?
The obvious answer is no. Just because the bets won you decided to close the account and not pay the rest of the money.

AS I ALREADY SAID, YOURS SITE IS TOTAL SCAM

I'm afraid that's not true. You will find players who have won and withdrawn successfully. The only difference being they weren't flagged by either our or vendor compliance.

[LoyceV]

Please find our BTi Sportsbook Rules here https://bti-io.gitlab.io/betting-rules/en/

Is this link also mentioned anywhere on your own site? I couldn't find it (but didn't want to create an account).

The reason for the account being frozen is due to username “ozkashi” has been detected as arbitrage / movement betting by our compliance team from our Sportsbook vendor BTi.

That's the one that "won't share ~ their exact rule set or algorithm".

Hope you understand that we must act on abnormal or malicious activities in order to provide the best service and bonuses to ordinary members.

I hope you understand that without providing a single shred of evidence, this makes you look very bad.

Therefore, arbitrage betting is treated as a fraudulent activity, which leads to our course of action.

I don't want to read many pages of rules, but luckily bti-io.gitlab.io has a Search field. I tried the following keywords:

Code:

malicious
abnormal
arbitrage
contra

Results for all keywords: "No results found".

Please do refer to 10.1 in our Terms and Conditions https://www.btc365.com/help/terms

Neither your Terms nor BTi's Betting Rules mention anything about arbitrage betting.

So to summarize: you took 20 mBTC from a user because of an unproven accusation of something that isn't forbidden by any of the rules.

[LoyceV]

I thought of another question for btc365partners: who has the 20 mBTC now? Is it you, who couldn't even verify BTi's claim, or is it BTi, who doesn't want to provide any evidence?

This is how you can make sure you can't ever be accused of confiscating funds for your own benefit:

I'm happy to donate at minimum the funds involved in this claim to a charity of the community's choosing.

[AB de Royse777]

The number of bets I  placed won and I asked to withdraw money and the site made the withdrawal. I then placrd number of additional bets and noticed that the maximum bet in all games changed to a maximum of 0-1 Mbtc.

How much did you deposit?
How much did you win?
How much did you able to withdraw in total?
You withdrew twice, how many bets you placed between the first and second withdrawal?
The remaining 20mBTC, is it including the additional unsettle or void bets?

@btc365partners is this possible to remove the suspension of oz.kashi's account but limit everything so that he can not enter any data like placing any bet or withdrawing anything or even converting anything to another currency. I mean disable any kind of input from oz.kashi's side on the account. Or can you give us the answers of the above questions I asked with evidences. Please take note that screenshots are not good evidences. I may suggest doing a screencast while refreshing the page or anything else that will be more convincing to support your answer. If this is too much to expose in public, then:
1) Either find a way to disable the suspension of oz.kashi's account so that he can give us the answers with convincing evidences or
2) Chose few trusted users from this conversation, for example: LoyceV, me, dkbit98 etc. Please take their permission before you share the private information, as from my part you are more than welcome. If they give you permission, then share us the information in forum PM. Send the same PM at once to all of us.

Easier will be to lift the suspension of oz.kashi's and let him do this.

Can someone bring me the dispute thread that was against sportsbet.io from a user called neymar20 or neymar30 (sorry, I do not remember the full username)? Thanks

[Despairo]

Can someone bring me the dispute thread that was against sportsbet.io from a user called neymar20 or neymar30 (sorry, I do not remember the full username)? Thanks

Here sir [SCAM] Sportsbet.io (Withholding funds) [dispute settled] by neymarjr12

[AB de Royse777]

Hello

As I remember ( I don’t have access to my account) I withdrawal in first time 90mbtc and 50 mbtc in second.

Total deposit were around 50-60 mbtc. I deposit twice too ass I remember.

For the withdrawal was one week difference and for withdrawal few days (Less then a week )

I place 2 bets between the withdrawal as far as I remember.

I don’t have bets that voided.

Again. I don’t remember all and it’s will be much easier if they will open the account and I will post everything.
I have nothing to hide.

The 2nd deposit was before the first withdrawal or in between the first and 2nd withdrawal or after the 2nd withdrawal?
Did you make any bet anything after the 2nd withdrawal and the amounts includ the 20mBTC you left, or it was excluding the 20mBTC?

[AB de Royse777]

The second deposit was before the  first withdrawal.

After the second withdrawal I go up in chat asking why the limit of bet go down for 12+- mbtc to 0.10 -+mbtc.

They told me that they will check it and meanwhile im invite to play in other sport section they have on site (btc sport)
 After 1 hour +- I got the email that I attached.

So once they limited your account you did not place any bet and the 20 mBTC was there which was unused.