Well, I am not assuming anything but to be honest, this is how going down usually start with most online platforms, not just casinos, they usually first have withdrawal issues that never seem to get resolved, meanwhile deposit is working perfectly well, to keep potential users positive enough to keep depositing, they make all sort of promises and asking users to be patient while they sort out all the withdrawal issues in no time, all this while they keep receiving deposits from unsuspecting users who don't know that they can't even withdraw their money if they wanted to immediately do that, this is exactly how I lost over $440 On BKEX exchange.
So, I've never used this casino even though I've been seeing them around for a while now, and I advice all to be cautious of them having withdrawal issues even at this early stage of their journey, there is never any issues with deposits, but potential scam casino are always very quick to announce that they have withdrawal issues, holding customers funds hostage, I usually see things like likes this as a big red flag, so, let's all be cautious of this, and do not fall victim to any scam this period.
Hi there, it would be wrong to call this early days, we have been live and well for a while. Before speaking of scam casinos and red flags, you might want to check the house you are shilling/promoting, they have vastly more cases like this one, mind you, this has been resolved, more on that later.
I follow what is happening here. They are delaying the payment, after asking for a notarized passport, they are also asking for proof of the origin of the money. It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.
They are neither the first nor the last to do these kinds of things, and every time it is a bitter experience. I guess you should ask them to clarify what they are actually looking for, I guess 3k is not small so I expect you to keep fighting. Just take it slow and be patient, maybe you should think about opening a topic in the scam accusation section.
Good luck.
You might not have heard of it, but it can be standard procedure and its mandated by the governing/licencing body, Curacao has meanwhile established a more serious licencing framework and certain things have to be followed. These things happen for a reason, mostly justified, in this case, it was an edge case. Which we have more than corrected by now.
First, they claimed that their sportsbook flagged your account for "unusual patterns" then they asked for all kind of personal documents and now they are not only asking for the source of funds but they want to know everything about your financial transactions! This is unacceptable.
I'm dure Even if yoy send them what they requested, they will wait few days/weeks then they will come up with something else and will keep doing so till you give up.
I'm sorry you had to go through all of this!
We are glad to inform that your concerns and prejudgemental view have been proven wrong, read on, we will address this bit by bit.
how come that you have just accidentally request for notarized passport but now even asking for where did the funds comes from and your bank accounts fund? this is something we must be careful in dealing with this site.
It happens, when players are being told that a dedicated depsrtment is looking into it, then there is no point going to support, they neither have insight nor can accelerate matters, and here the player was pushy and support commited a miscommunication based on the last visible info they had, meanwhile, the case has been going on behind the scenes normally, this did not lead to any change of the outcome or a delay.
Basically most casinos has the right to ask document like that, but most other casinos implement like leveling KYC. When it comes to source of funds document, it is the highest level of KYC and afaik it is rare to be asked. For normal gamblers who gamble recreationally and deposit/withdraw normal amount (not that huge), I think they wont be asked to provide source of funds document. Looking at the above issue by brassnuts, it seems that this casino do not serve him fairly and seems to be trying to delay the withdrawal as long as possible (hopefully I'm wrong) as I hope brassnuts will get his money as soon as possible.
Thank you very much, this is the only level headed post on the matter, you clearly understand how these procedures go, if people chose to not trust the casino, trust this person, as this is exactly how it goes, we dont just have the right, we have at times an obligation to request such document and conduct close monitoring.
Source of funds verification isn't common, betting sites rarely ask the users to complete this process. However, most of the casino reserves the right to ask the user to complete source of funds verification. Although it is a bit strange when casino asks the crypto user to complete this verification. I think Chipstars team wants to know the origin of the funds, that's why they have asked you to send the full transaction data.
Yes, preciselly, often sportsbook fraud comes in groups, with people not using their own funds etc.
Whenever this happens, you are dealing with a group and need to get to the ground of things, it was additionally difficult here as the user could not really provide the requested documents, in such cases, compliance is the way forward.
They are just proving what they are in treating you like this and with their silence now not addressing your case properly I think they will lose support from bitcointalk and am sure this will let their name in bad looks with this behavior they are showing.
with those reason and strategy of delaying , they are not that safe for us to deal with .
Objection, sir, this requires a correction. We do not have any obligation to share progress on such cases, it is simply this can take up to 30 days and thats is that.
Infact, we are supposed to be as quiet as possible about it due to tipping off laws, everyone who has worked in any meaningful way in finance will know this.
Based on their terms, they have 3 different level of KYC based on risk identified. They are low, medium and high.
Source of funds is listed under the high level but there is no specific information about the criteria for each level of the KYC.
Yes I have to agree that it is quite rare in this crypto gambling industry where casino ask source of funds.
I myself will not provide it if the casino ask me to provide it if there is no good reason why they ask it and if there is no good reason for me to provide it.
We have to point out, we are a hybrid casino, offering fiat and crypto, this comes with some additional regulatory hurdles.
These are not scam accusations, but they are problems that the casino is having and in my opinion staying away from them at the moment is the best option, maybe after months you will use them again when you see that you have already forgotten about this problem and that they also don't have any complain at casino.guro and elsewhere on the internet
You might wanna calm down on the scam accusations, if you think its a scam, feel free to start a sacm accusation thread and go back it up with real data rather than assumptions. We have to repeat, the amount of times where youre affiliate partner stake has not paid money is worse by a multiplication factor of 20 if not more, especially, we have resolved this is a very amicable manner.
