What are the most important features of an online crypto casino?

[og kush420]

I think the most important thing is the safety of the money we play. However, for me, fun is also very important, so the nice design and speed of the casino are what I really pay attention to. If registration and logging in is easy, fast and without entering personal data, this is also a big plus.

[redsun114]

I have created similar topic to study common gambler's opinion: What are your criteria to go back/sticking with one particular gambling house.

You may get many useful opinion there.

[madnessteat]

^

I believe that if you gave the casino your documents you have already de-anonymized yourself because some employees have access to user databases. No one can give you a 100% guarantee that your documents will not appear on the black market. Privacy can only be maintained if you do not give your documents to anyone and do not associate your addresses with an identity.

No choice but to comply if it was asked, maybe during the times when the account will be involved in big winnings or something that can trigger the site's alarm. And besides, it's not that our personal information is not 100% private at all times. We comply with KYC with exchanges, bank accounts, etc. so to somehow rest assured that our privacy is safe, only compy to a gambling site that already earned the tag of being reputable.

Each new case of providing your documents to one organization or another increases the chances of de-anonymization. In addition, if you are active on cryptocurrency platforms, it increases the number of addresses associated with your identity. No one knows where this can lead, because in some countries the laws are retroactive, so I think we need to minimize the risks.

[pieppiep]

I choose Engagement with the Bitcointalk community because if they promote their site here and have ANN, they must actively manage their thread and handle it better. That is how they should interact with all members who use their sites to gamble.

This is one of the good traits. Seeing the site's representative actively engaging in the community, means they are serious building their reputation. Not just actively engaging but the representative should also solving problems to those users who are having difficuly in the site.

Fortunately, Bitcasino is like that. They are one of the active representative here in Bitcointalk.

But since it is possible that majority of the gamblers of a crypto casino is not on Bitcointalk then it is better if the casino itself has a fairly strong and responsive support system. The site itself should have a live chat support if possible. Also, support tickets should be taken care of right away. It shouldn't be the case that the support ticket is left unanswered after days of being sent. The users themselves are the lifeblood of any casino so they should always be treated with importance.

Having a live chat is an option that depends on the casino itself. If they think live chat support can help them interact with their customer, they will add it to their site.

If the casino does not use Bitcointalk to promote their site, then the casino needs to have bonuses and offers because that can invite more gamblers to visit the site and register to get the bonuses. And then, they need to have customer services, Responsiveness to complaints, Variety of cryptocurrencies, Software & games. I will change my lists if the site does not use Bitcointalk.

[smyslov]

Sign up speed   - 0 (0%)
Payout speed   - 3 (8.6%)
Withdrawal limits   - 0 (0%)
Strength of licensing   - 1 (2.9%)
Responsiveness to complaints   - 10 (28.6%)
Engagement with Bitcointalk community   - 3 (8.6%)
Bonuses & offers   - 5 (14.3%)
Software & games   - 1 (2.9%)
Security   - 1 (2.9%)
Customer service   - 11 (31.4%)
Variety of cryptocurrencies   - 0 (0%)
Total Voters: 35

Responsiveness to complaints and customer service ranks high on the poll, this is where casino build their reputation they can have all the other vest features like sign up speed, security software, and games but if they are not responsive and they don't engage, they will have low ratings in the gambling community, casinos should now focus in engagement this is where they build their good reputation.

[swogerino]

^

I believe that if you gave the casino your documents you have already de-anonymized yourself because some employees have access to user databases. No one can give you a 100% guarantee that your documents will not appear on the black market. Privacy can only be maintained if you do not give your documents to anyone and do not associate your addresses with an identity.

No choice but to comply if it was asked, maybe during the times when the account will be involved in big winnings or something that can trigger the site's alarm. And besides, it's not that our personal information is not 100% private at all times. We comply with KYC with exchanges, bank accounts, etc. so to somehow rest assured that our privacy is safe, only compy to a gambling site that already earned the tag of being reputable.

Each new case of providing your documents to one organization or another increases the chances of de-anonymization. In addition, if you are active on cryptocurrency platforms, it increases the number of addresses associated with your identity. No one knows where this can lead, because in some countries the laws are retroactive, so I think we need to minimize the risks.

I agree with this.I like to play in a platform which does not care for KYC as long as I am playing normally there and I am no big whale,big whales have no other option but to undergo KYC at some point if they win big.The company needs to make sure to know whom to they have paid the jackpot for example (although I would love to bypass KYC even in such situations) but that is what is going now in most reputable big casinos.Another thing I would love to is instant deposit and withdrawal and no waiting for confirmations for your deposit (of course the withdraw to be made only after certain confirmations of your deposit have arrived).Last but not least I love to see a 24/7 support to answer everything a user might need to be answered.If a casino has these three characteristics I would play there,of course the casino to be reputable and to not have complaints here at the forum.

[Mamun74]

There is a lot of option, i Think all is necessary but i have chosee Five or four most important in features of an online crypto casino.


Withdrawal limit.

Bonuse and Offers

Security.

Customer service

Variety of Crypto-currencies

[Silberman]

No KYC verification, security, and customer service are the features that I've been looking for in a casino site. I'm trying to get rid of casinos that ask for KYC because that's a hassle for me. Security is also a thing because, without it, all the good features that they offer would be nothing. The response of the customer support is also necessary since that would fix the troubles that we will be facing on a certain site.

That is getting more and more difficult to find, casinos are being pressured all over the world to ask for information and force their clients to go through KYC policies even if they are against it, so they are not completely at fault by what it is happening, there are a few casinos out there resisting to do this, but I think we may come to the point in which none of the larger and most recognized casinos will be able to offer this to their clients.

[Quidat]

No KYC verification, security, and customer service are the features that I've been looking for in a casino site. I'm trying to get rid of casinos that ask for KYC because that's a hassle for me. Security is also a thing because, without it, all the good features that they offer would be nothing. The response of the customer support is also necessary since that would fix the troubles that we will be facing on a certain site.

That is getting more and more difficult to find, casinos are being pressured all over the world to ask for information and force their clients to go through KYC policies even if they are against it, so they are not completely at fault by what it is happening, there are a few casinos out there resisting to do this, but I think we may come to the point in which none of the larger and most recognized casinos will be able to offer this to their clients.

As a gambler then you should really be prepared for that because when regulation becomes strict then these businesses wouldnt really be having any choice but to implement it out which do really make out sudden change of terms which you would  really need to submit out KYC and wont really be that different with fiat casinos.Basing on the poll it is really that evident that people are really minding about customer service and responsiveness to complaints which people do really much prefer.

[chaser15]

No KYC verification, security, and customer service are the features that I've been looking for in a casino site. I'm trying to get rid of casinos that ask for KYC because that's a hassle for me. Security is also a thing because, without it, all the good features that they offer would be nothing. The response of the customer support is also necessary since that would fix the troubles that we will be facing on a certain site.

That is getting more and more difficult to find, casinos are being pressured all over the world to ask for information and force their clients to go through KYC policies even if they are against it, so they are not completely at fault by what it is happening, there are a few casinos out there resisting to do this, but I think we may come to the point in which none of the larger and most recognized casinos will be able to offer this to their clients.

I agree. In the near future, almost most crypto-related platforms, including crypto-gambling sites, will have KYC as a mandatory requirement.

Before, we are enjoying the no-KYC policy of a crypto exchange until the regulations hit them hard. No choice but to ask their users a KYC. In gambling, the same might happen. Be prepared for that scenario as the more crypto is being recognized, more strict regulations will follow.

[tabas]

I agree. In the near future, almost most crypto-related platforms, including crypto-gambling sites, will have KYC as a mandatory requirement.

Before, we are enjoying the no-KYC policy of a crypto exchange until the regulations hit them hard. No choice but to ask their users a KYC. In gambling, the same might happen. Be prepared for that scenario as the more crypto is being recognized, more strict regulations will follow.

This is very likely, I've seen this turnover with the exchanges that before most of them are non-kyc exchanges and with the intervention of the government for all of them, they've started to ask kyc's and they're enforcing it roughly because it is involving their business. And the same thing could really happen for the crypto casinos, especially the known ones since they've been bagging sums of profits, they can't escape the eyes of the regulators that would see them as another way of taxing and adding regulations for asking their customers to be verified for some reasons that they won't even disclose. But even if they don't want to, it's always about the way they handle it which is the same for the exchanges.

[Fundamentals Of]

I choose Engagement with the Bitcointalk community because if they promote their site here and have ANN, they must actively manage their thread and handle it better. That is how they should interact with all members who use their sites to gamble.

This is one of the good traits. Seeing the site's representative actively engaging in the community, means they are serious building their reputation. Not just actively engaging but the representative should also solving problems to those users who are having difficuly in the site.

Fortunately, Bitcasino is like that. They are one of the active representative here in Bitcointalk.

But since it is possible that majority of the gamblers of a crypto casino is not on Bitcointalk then it is better if the casino itself has a fairly strong and responsive support system. The site itself should have a live chat support if possible. Also, support tickets should be taken care of right away. It shouldn't be the case that the support ticket is left unanswered after days of being sent. The users themselves are the lifeblood of any casino so they should always be treated with importance.

Having a live chat is an option that depends on the casino itself. If they think live chat support can help them interact with their customer, they will add it to their site.

Of course, whatever feature the casino may wish to add or remove will depend on the casino itself. But if you assign the most important attention to the users of your platform, you will provide whatever feature that will make their experience smoother and without hassle. Live chat support is the easiest way for users to connect to the company team. Questions, complaints, suggestions, etc will easily be sent, heard, and probably settled if there's a live chat feature. 

[hahay]

Well, of the online crypto casinos that have been here so far for me they are all in good shape. But indeed, sometimes there are obstacles such as delays in many things and including delays in responding to complaints. This will certainly be a decrease in the assessment, therefore I think fast service is the most important thing. Regarding other offers and bonuses, I think it will still depend on how much they want to promote because it will also certainly be good for their reputation when the competition is getting tougher.

[xSkylarx]

^

The main thing is that a newcomer in the pursuit of welcome bonuses should approach the choice of a gambling site with a cool head and find time to get acquainted with the TOS. Practice shows that not many people do so, and when there are all sorts of misunderstandings from newcomers, they try to accuse the casino of fraud, although most disputes can be avoided if you know the rights and obligations of casino users.

Wont really be that much effective even if they would really make out those claims because the community arent blind and not dumb on not to know on what are those common terms and conditions mostly been applied on bonuses and and perks thats why it would be somewhat useless on that kind of situation.Its just a norm that you would really need to follow some sort of rules and conditions to be eligible but if not then
expect that you wouldnt really be qualified.

Fairness is what we do think matter the most and this is where reputation could be built up.

Agreed, and in most cases, if they file a dispute or something along those lines, it will be rejected because they are not aware of the terms of service, which means that newcomers will always lose. We agree that they should be given more information about the terms and conditions. The problem with disputes is that there are a lot of people who are giving disputes, but they are not aware of the terms of service. They really need to follow the rules regarding the bonuses, because I know a lot of people who will take advantage of those bonuses, which is why they are getting banned or locked out of their accounts.

[bitgov]

There is no one most important thing a casino must have, but I would mention security first. However, without good customer service, speed of operation, nice design and encouraging bonuses, it will certainly be difficult to enter the market with such a strong competition as we now have.

[iv4n]

There is no one most important thing a casino must have, but I would mention security first. However, without good customer service, speed of operation, nice design and encouraging bonuses, it will certainly be difficult to enter the market with such a strong competition as we now have.

It's the point, competition is strong and most casinos now have a high level of security, so many bonuses, fast deposits/withdraws, loyalty programs, side promotions... and most of the top casinos are having all this at high levels! We can say they set up some high standards for the industry and that's a good thing for us gamblers... casinos will need to give their best to be at the top if they wish many players!

[LUCKMCFLY]

There is no one most important thing a casino must have, but I would mention security first. However, without good customer service, speed of operation, nice design and encouraging bonuses, it will certainly be difficult to enter the market with such a strong competition as we now have.

Well that is an essential factor, the security in every casino must be the best, it is something like the security that must be offered in u Exchange, in fact ransomware is very fashionable and this is a very common practice for all hackers, security in a casino must be extreme, more because very large amounts of money are handled, this is something that casinos reserve, because most people are focusing on looking for casinos that offer them privacy and anonymity, that is to say , that they do not require KYC, and although it is an important issue before this, the most important thing to look for is to have the money safe, at least that is what I think.

[traderethereum]

There is no one most important thing a casino must have, but I would mention security first. However, without good customer service, speed of operation, nice design and encouraging bonuses, it will certainly be difficult to enter the market with such a strong competition as we now have.

It's the point, competition is strong and most casinos now have a high level of security, so many bonuses, fast deposits/withdraws, loyalty programs, side promotions... and most of the top casinos are having all this at high levels! We can say they set up some high standards for the industry and that's a good thing for us gamblers... casinos will need to give their best to be at the top if they wish many players!

Most casinos have high-level security this day, so we can skip this and use it as the other things that the casinos should have.
But bonuses and rewards to their members need to be the casino concern because bonuses and rewards can attract more gamblers to join with them.
It is hard to be the best of the casinos or in the top position at the crypto gambling games because all casinos will compete to be the best casinos.
The important key here is the casinos must give their best services to their members so they can have many members and have a chance to make a big profit.

[madnessteat]

There is no one most important thing a casino must have, but I would mention security first. However, without good customer service, speed of operation, nice design and encouraging bonuses, it will certainly be difficult to enter the market with such a strong competition as we now have.

It's the point, competition is strong and most casinos now have a high level of security, so many bonuses, fast deposits/withdraws, loyalty programs, side promotions... and most of the top casinos are having all this at high levels! We can say they set up some high standards for the industry and that's a good thing for us gamblers... casinos will need to give their best to be at the top if they wish many players!

I don't quite agree that it's impossible to enter the gambling market at this time. Many companies that enter the market in completely different industries use the strategy of price dumping. A new casino can offer its users better service conditions and bonuses than the existing platforms by reducing its profits for a certain period of time. This mechanism is often used and it works because it is based on the laws of competition. 

[molsewid]

Well that is an essential factor, the security in every casino must be the best, it is something like the security that must be offered in u Exchange, in fact ransomware is very fashionable and this is a very common practice for all hackers, security in a casino must be extreme, more because very large amounts of money are handled, this is something that casinos reserve, because most people are focusing on looking for casinos that offer them privacy and anonymity, that is to say , that they do not require KYC, and although it is an important issue before this, the most important thing to look for is to have the money safe, at least that is what I think.

Since we're now dealing on an online crypto casino it is indeed a great factor to consider the security and being a gambler that is what I always looking for in a crypto casino site. Though to be honest everything that OP had listed was important to execute by any crypto casino and not just execute they need to maintain it especially the security of the site. So, yeah privacy, security, and the proper way to respond to customer complaints is one of the main key points that I am looking for an online crypto casino.