What are the most important features of an online crypto casino?

[herurist]

discussion about KYC is an eternal discussion, all answers are right and wrong because good or bad KYC rules depend from which side you look at it.  for me personally KYC is a bad thing and does not guarantee that the casino has high security.

It's quite funny to see how this all-important issue is ignored by the casino representative (there is nothing about KYC in the poll, although most of the participants in the discussion mention it). I understand that, on the one hand, the casino is under pressure from regulators, and on the other hand, under pressure from gamblers, but it’s still funny to observe such an effect. It's like the "if I ignore this maybe it will go away" meme 

That's right, don't think that the KYC problem is a small thing because even though it is a simple thing, in fact it is related to personal data and will be risky when misused.
Indeed, for now, casinos, such as going back and forth, must also be hit because, as you said when there is a license, of course there must be an agreement and the casino must obey the rules, one of which is about Verification, but on the other hand this is very difficult for them because it is definitely a lot young people who don't want this

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[carlfebz2]

discussion about KYC is an eternal discussion, all answers are right and wrong because good or bad KYC rules depend from which side you look at it.  for me personally KYC is a bad thing and does not guarantee that the casino has high security.

It's quite funny to see how this all-important issue is ignored by the casino representative (there is nothing about KYC in the poll, although most of the participants in the discussion mention it). I understand that, on the one hand, the casino is under pressure from regulators, and on the other hand, under pressure from gamblers, but it’s still funny to observe such an effect. It's like the "if I ignore this maybe it will go away" meme 

That's right, don't think that the KYC problem is a small thing because even though it is a simple thing, in fact it is related to personal data and will be risky when misused.
Indeed, for now, casinos, such as going back and forth, must also be hit because, as you said when there is a license, of course there must be an agreement and the casino must obey the rules, one of which is about Verification, but on the other hand this is very difficult for them because it is definitely a lot young people who don't want this

Some do really mind about KYC and some doesnt really care yet as long they arent doing something illegal or anything wrong then they arent really afraid for those information to leak on.

Also they do trust up on the platform on where they do play which it isnt really that a problem if you do ask me.I wont be surprised that sooner or later we would really be having this

kind of standard on where these licensed platforms would be normally asking out these KYC verification.

[dunfida]

^

I do not think that advertising activity can somehow be correlated with the legality of the gambling site. There are many gambling sites that have a controversial reputation and continue to arrange various bonus programs for users. In my opinion, it is better to pay attention to the reputation as it is quite difficult to earn and very easy to lose even in case of a few small cases of unfair play.

I think the same, while a heavy marketing campaign indicates a focus in that area from the casino it does not necessarily mean that is legitimate, as scammers could be bidding their time and act as honest people until they can get a whale to play on their casino and then scam them, so a heavy marketing strategy does not tell us if the people behind the casino will actually honor the bets you place at that casino.

I'm on you that heavy marketing is not part of a casino being good and worthy to play, we have seen that actually happening now one casino having massive marketing but at the same time having a lot of complaints from their players, players should always do their research, not all that glitters is gold always check independent reviews to see if the online casino is worth playing and what are the issues that confronts past and present.

You mean 1xbit? 
Yeah it is true that the are quite generous when it comes to budget of their marketing which it is true that having good research would always be the key and solid marketing isnt a good indication or basis in regards to
your decisions whether you do trust it or not.

1xbit? Generous? They intend to spend more now on their marketing because almost all of the users here are now avoiding to play at their casino knowing how bad their reputation is and they are just trying to win back the trust of the people by placing that ads here so I guess its not really good since we still see people get an issue on that casino.

At least on this forum they are already known to be shady or not really a good casino but to mind off that they dont only limit out their marketing here on this place but also in other places as well like social media
and other platforms on which they could advertise on but it sad to look that there are people who do really get trapped and wont able to pull their money on this site due to those restrictions made by
the platform itself.Good for those who do able to get out but with these issues arising then i dont see the reason on why people do really tend out to engage.

[harizen]

1xbit? Generous? They intend to spend more now on their marketing because almost all of the users here are now avoiding to play at their casino knowing how bad their reputation is and they are just trying to win back the trust of the people by placing that ads here so I guess its not really good since we still see people get an issue on that casino.

Outside Bitcointalk, it's no doubt that 1XBit is having a good positive rating and lots of partnerships. They are popular even the community here doesn't like the site. Their marketing is quite effective, we have no choice but to accept that fact.

Moving forward, just follow what we believed is the right thing to do. Ignore totally that site like it's not existing. It's still good that we continue distrusting the site providing we have lots of good references that properly backed why the site shouldn't be recommended.

They don't have the majority of those things that are mentioned in the poll, at least based on my own view.

[goinmerry]

Now that you've mentioned it, it appears that sometimes people tend to overlook the importance of the license of a casino during surveys like these. I agree it has to exist and a casino must really possess it to be able to operate because having a license means that they are capable and will be responsible casino gambling owner and is following the set guidelines. License means they have undergone a thoroughly checked which means they have passed the standards and complied with all the requirements needed to operate. Every casino certainly should be licensed, however, it isn't always the case because some are still able to operate without a license or even with an expired one. Hopefully, it would be prioritized by the authorities to address problems such as having unlicensed casinos operating because most problems usually stem because of this.

You have a point there. Getting a license shouldn't be difficult a task for a casino that will legitimately operate. If they can't work on getting a license which just requires less work, how they can even run whole gambling site that requires hard work and continuous development.

Surely, getting a license requires the personal identities of those people and staff who will run the business. At least, we can run to those people once a scam or related case happened in the near future although there's no central authority that can we rely on to file a lawsuit against these involved scammers. Or if there any, someone can correct me on this.

[rhomelmabini]

1xbit? Generous? They intend to spend more now on their marketing because almost all of the users here are now avoiding to play at their casino knowing how bad their reputation is and they are just trying to win back the trust of the people by placing that ads here so I guess its not really good since we still see people get an issue on that casino.

Outside Bitcointalk, it's no doubt that 1XBit is having a good positive rating and lots of partnerships. They are popular even the community here doesn't like the site. Their marketing is quite effective, we have no choice but to accept that fact.

Moving forward, just follow what we believed is the right thing to do. Ignore totally that site like it's not existing. It's still good that we continue distrusting the site providing we have lots of good references that properly backed why the site shouldn't be recommended.

They don't have the majority of those things that are mentioned in the poll, at least based on my own view.

I hope the positive rating they get aren't just for paid shill because I think it's that what I'm thinking on how they get those reviews. This is the recent complain from them once again: https://bitcointalk.org/index.php?topic=5385062.0.

They are totally not existing in my vocabulary and those 1xbit participants are totally ignored on my profile, hoping others would do it as well. Should be fine throwing this statement as it really was a fact in the first place and for awareness sake as well.

[gagux123]

Pinning the guides on the chatbox is also helpful too.

We have seen this type of feature already at some of the gambling site's live chat support. There's no need for users to contact the live support on that matter especially if the answer is already included in the site's basic questions with answers provided already.

I too like that feature. Just typing the concern on that search box, gives me lots of possible solutions to my question. Unless not listed there, that's the time I will force a chat in live support.

Chatbots are good because sometimes, a user's problem can already be seen in the FAQ. In that way, customer support will just be focused on a much more reasonable problem by their users. We have to admit that there are really users who are asking generic questions to the chat support box that's why a bot is necessary to guide those users with only basic problems and not just reading the basic FAQs for the possible answers.

Hmm... yes indeed this is kind of an interesting feature and one that platforms can or even use. I believe simple problems can be solved in the FAQ or using a bot/chatbot.
Now, if the user has a relevant issue, I believe that human support is something that can be resolved quickly!!

[KTChampions]

I always thought about such a scenario (and this also applies to exchanges) - first, the project makes the most favorable conditions for users, spends a lot of money (and subsequent profit on advertising), and then, having won trust and collected large funds, deceives everyone. Therefore, even if I trust the project 100%, I do not keep money in its account for a long time.

It happens all the time, I think the newbies call that a rugpull or something but it is nothing but a more elaborate scam, after all the scammer that is happy to scam you for 5 dollars is not really that dangerous, the one that wants to scam you for every single dollar to your name is the one that is really dangerous, and they use a tactic similar to what we describe, this is why we must be very vigilant of every single centralized entity that we use and that we send money to.

The danger is that not all such projects are initially conceived as a scam. Even a respectable project can work for years, but then, for example, the profit from its work becomes minimal (or even unprofitable), but the turnover remains high. Not all owners have the integrity to close such a project (to stop losses), some prefer to steal funds that are in circulation under their control. That's why you can't trust anyone at all.

[TheGreatPython]

Hmm... yes indeed this is kind of an interesting feature and one that platforms can or even use. I believe simple problems can be solved in the FAQ or using a bot/chatbot.
Now, if the user has a relevant issue, I believe that human support is something that can be resolved quickly!!

If I have questions in the casino that I play I am too shy to bother the support but I search my problem first on the web to see if I can fix it on my own. The problems that gamblers faced are related to the network i.e slow deposits and the support cant do anything to fix it but they will advised you to have patience.

Frequently asked questions or faq in simple term are included in every sites that we visit. You can find that in the bottom of the page but if they do not have it there, they can put one on the chat's (public) or on the chatbox (support side). Every user shall take a time to read it before they wrote their concerns directly.

[Fivestar4everMVP]

Hey guys,

I have created this poll to see what your ideas are in this.
So what do you say, what are the most important features for you in an online crypto casino?

Please choose five, and if you think of something else I haven't covered, please let me know.

Thanks,
Karl
Bitcasino.io

So you take note - In the pool, you said we can choose up to 5, but the pool actually doesn't allow selection of more than 1 option.

If the pool allowed selection of more than 1 options, ones I would have chosen are below -

1. Payout speed - this is very important for any genuine casino (not just a crypto casino)
2. Withdrawal limits - this is also very important, a good casino will allow withdrawal of the smallest amount as long as its enough that  the withdrawal fees has been deducted, there is still something left to send to the user's wallet.
3. Software and games - of what use is a casino if it does not have the important softwares in place and enough games for users to play?
4. Variety of cryptocurrencies - this specific to crypto casinos, crypto casinos as the name implies should have different types of cryptocurrencies to which users can deposit to and withdraw from the platform with.
5. Responsiveness to Complaints - alot of platforms, not just casinos are lacking in this aspect, and it is one of the most important, there are alot of newbies in this space and they all need help from time to time, how fast a casino responds to thier customers queries wil determine how ready and serious they are for and with their business.

[herurist]

That's right, don't think that the KYC problem is a small thing because even though it is a simple thing, in fact it is related to personal data and will be risky when misused.
Indeed, for now, casinos, such as going back and forth, must also be hit because, as you said when there is a license, of course there must be an agreement and the casino must obey the rules, one of which is about Verification, but on the other hand this is very difficult for them because it is definitely a lot young people who don't want this

Some do really mind about KYC and some doesnt really care yet as long they arent doing something illegal or anything wrong then they arent really afraid for those information to leak on.

Also they do trust up on the platform on where they do play which it isnt really that a problem if you do ask me.I wont be surprised that sooner or later we would really be having this

kind of standard on where these licensed platforms would be normally asking out these KYC verification.

Personally I still feel this is not a legal or illegal issue but indeed I still uphold and think Anonymity is important to me and actually only revolves around it.
As for the future when indeed licensing and regulations regarding gambling have to do KYC there then indeed if we still want to gamble like it or not it must be done but if things like this can still be minimized like now why should we choose KYC

[mindrust]

Outside Bitcointalk, it's no doubt that 1XBit is having a good positive rating and lots of partnerships.

Actually that's not true. I have seen lots of bad reviews, complaints about 1xBit on other platforms. Their reputation isn't really great everywhere. Maybe you think like that because they spend lots of money on their ad campaigns. Sadly for them, the DT members here see right through them and no matter how much 1xBit pays per/post, it is not going to change a thing.

[KTChampions]

Outside Bitcointalk, it's no doubt that 1XBit is having a good positive rating and lots of partnerships.

Actually that's not true. I have seen lots of bad reviews, complaints about 1xBit on other platforms. Their reputation isn't really great everywhere. Maybe you think like that because they spend lots of money on their ad campaigns. Sadly for them, the DT members here see right through them and no matter how much 1xBit pays per/post, it is not going to change a thing.

I don't know for what reason he writes something that is clearly not true. Maybe he is completely unaware of this casino, which has a long history of bad reputation behind it? But it's hard to believe - a couple of minutes of searching will reveal enough information to bypass them. Unfortunately, apparently their advertising works and attracts people who do not do their own (at least minimal) research.

[Oilacris]

Outside Bitcointalk, it's no doubt that 1XBit is having a good positive rating and lots of partnerships.

Actually that's not true. I have seen lots of bad reviews, complaints about 1xBit on other platforms. Their reputation isn't really great everywhere. Maybe you think like that because they spend lots of money on their ad campaigns. Sadly for them, the DT members here see right through them and no matter how much 1xBit pays per/post, it is not going to change a thing.

I don't know for what reason he writes something that is clearly not true. Maybe he is completely unaware of this casino, which has a long history of bad reputation behind it? But it's hard to believe - a couple of minutes of searching will reveal enough information to bypass them. Unfortunately, apparently their advertising works and attracts people who do not do their own (at least minimal) research.

Sad to say but there are still people who do really fall to believe that they are actually legit and good ones and considering on how long they've been existing on the market then we can presume out that

their marketing does really work.It is really just they do selectively scamming out people and trying out to patch it and making out reasons and continue the process which is really sad
specially into those people who had experienced problems with this site which we've been continuing to give out warning.

[harizen]

Outside Bitcointalk, it's no doubt that 1XBit is having a good positive rating and lots of partnerships.

Actually that's not true. I have seen lots of bad reviews, complaints about 1xBit on other platforms. Their reputation isn't really great everywhere. Maybe you think like that because they spend lots of money on their ad campaigns. Sadly for them, the DT members here see right through them and no matter how much 1xBit pays per/post, it is not going to change a thing.

I don't know for what reason he writes something that is clearly not true. Maybe he is completely unaware of this casino, which has a long history of bad reputation behind it? But it's hard to believe - a couple of minutes of searching will reveal enough information to bypass them. Unfortunately, apparently their advertising works and attracts people who do not do their own (at least minimal) research.

LOL. Do you really think I'm not aware of 1Xbit reputation here? Can you read again my post?

Maybe we have different views about their reputation about their status outside Bitcointalk but I'm not saying they are good overall.

I even mentioned that "It's still good that we continue distrusting the site providing we have lots of good references that properly backed why the site shouldn't be recommended."

Clear now?

[Ryker1]

Outside Bitcointalk, it's no doubt that 1XBit is having a good positive rating and lots of partnerships.

Actually that's not true. I have seen lots of bad reviews, complaints about 1xBit on other platforms. Their reputation isn't really great everywhere. Maybe you think like that because they spend lots of money on their ad campaigns. Sadly for them, the DT members here see right through them and no matter how much 1xBit pays per/post, it is not going to change a thing.

Well I actually agree with this, I saw most reviews they don't have a good reputation but that is true they are very active in having such ads campaign which is I saw on the app that has ads but I don't remember what it is. We are still very lucky because we know about them, we know that they had fraud activities that commonly happen and there are a lot of complaints against them.
However, active DT members are keep reporting their post because they noticed that most of them are spamming.

[magneto]

So you take note - In the pool, you said we can choose up to 5, but the pool actually doesn't allow selection of more than 1 option.

If the pool allowed selection of more than 1 options, ones I would have chosen are below -

1. Payout speed - this is very important for any genuine casino (not just a crypto casino)
2. Withdrawal limits - this is also very important, a good casino will allow withdrawal of the smallest amount as long as its enough that  the withdrawal fees has been deducted, there is still something left to send to the user's wallet.
3. Software and games - of what use is a casino if it does not have the important softwares in place and enough games for users to play?
4. Variety of cryptocurrencies - this specific to crypto casinos, crypto casinos as the name implies should have different types of cryptocurrencies to which users can deposit to and withdraw from the platform with.
5. Responsiveness to Complaints - alot of platforms, not just casinos are lacking in this aspect, and it is one of the most important, there are alot of newbies in this space and they all need help from time to time, how fast a casino responds to thier customers queries wil determine how ready and serious they are for and with their business.

I agree with the variety of cryptocurrencies point and I think that is actually quite overlooked.

You certainly need to cater for the biggest possible audience as a crypto casino, and one of the most cost effective ways to do so is simply accepting a wide range of currencies.

So many bitcoin-only casinos could benefit so much from just simply accepting ETH, or BNB. No point being a maxi in this instance.

[KTChampions]

I don't know for what reason he writes something that is clearly not true. Maybe he is completely unaware of this casino, which has a long history of bad reputation behind it? But it's hard to believe - a couple of minutes of searching will reveal enough information to bypass them. Unfortunately, apparently their advertising works and attracts people who do not do their own (at least minimal) research.

LOL. Do you really think I'm not aware of 1Xbit reputation here? Can you read again my post?

Maybe we have different views about their reputation about their status outside Bitcointalk but I'm not saying they are good overall.

I even mentioned that "It's still good that we continue distrusting the site providing we have lots of good references that properly backed why the site shouldn't be recommended."

Clear now?

Now I understand you. And we really have different opinions about the reputation of this project outside of BTT - wherever there are honest reviews, it's easy to see that this project has long been synonymous with fraud and everyone hates it.
As for the effectiveness of advertising, it's true, perhaps people think that since the project invests heavily in advertising, it is "solid". Well. It is their right to be wrong.

[molsewid]

Sad to say but there are still people who do really fall to believe that they are actually legit and good ones and considering on how long they've been existing on the market then we can presume out that

their marketing does really work.It is really just they do selectively scamming out people and trying out to patch it and making out reasons and continue the process which is really sad
specially into those people who had experienced problems with this site which we've been continuing to give out warning.

Sometimes one of the basis of a gambler (this is based on my own experience and perception) is the number of years that the certain gambling sites existed. I mean, this adds up the credibility of a certain gambling sites but however, I still not set aside to keep on reading reviews of the other gamblers to the site because for that one matters too. We have our own experiences in a certain gambling sites and it's such a good perks to read a honest review that would heads us up to whatever the possible customer complaints issues.

[Cookdata]

So you take note - In the pool, you said we can choose up to 5, but the pool actually doesn't allow selection of more than 1 option.

We are limited to option selection, Op would have gotten a straightforward answer in %.

If the pool allowed selection of more than 1 options, ones I would have chosen are below -

1. Payout speed - this is very important for any genuine casino (not just a crypto casino)

I think speed is an element that depends on the user's network. If I initiate a withdrawal in Casino A using Bitcoin and the network becomes heavy in processing transactions, I have to wait or choose another payment method.

2. Withdrawal limits - this is also very important, a good casino will allow withdrawal of the smallest amount as long as its enough that  the withdrawal fees has been deducted, there is still something left to send to the user's wallet.

This may also depend on the type of network. If a casino make a minimum of $3 and you want it to be withdrawn in BTC, that may be impossible but maybe over in Ripple or Tron.

4. Variety of cryptocurrencies - this specific to crypto casinos, crypto casinos as the name implies should have different types of cryptocurrencies to which users can deposit to and withdraw from the platform with.

I will want to see Fiat deposit and withdrawal also.

5. Responsiveness to Complaints - alot of platforms, not just casinos are lacking in this aspect, and it is one of the most important, there are alot of newbies in this space and they all need help from time to time, how fast a casino responds to thier customers queries wil determine how ready and serious they are for and with their business.

Having support on social media will be helpful, they facilitate tickets to the person in charge when platform support is playing hard to help.

snip

Can you include No KYC, it is an important feature that shouldn't be ignored.