For help with the 2FA related items please see the following article:
https://bittrex.zendesk.com/hc/en-us/articles/115000198612If you need two-factor removed after troubleshooting please reply with the following information, the more details you can provide the better:
1) Recent ip addresses you have logged into site with (You can find this by visiting,
https://www.google.com/#q=what+is+my+ip+address )
2) Recent transaction ids for any withdrawals and deposits you have made to Bittrex
3) Recent balances in your account
For Accounts valued at over $1000 USD we will require additional information for proof of identity.
4)2 forms of government identification and a selfie of you holding one of those identifications where we can match your face. Please also write Bittrex and today's date on a piece of paper and hold it in the picture. Please make sure the text on your ID is readable in all photos. Note: This means we need all 3 things in 1 photo. You, your ID, and the paper with Bittrex and the date on it. Also we do not accept .pdf or zip files, or links to files.
Please reply to this email with the required documents or attach them directly to your support ticket by visiting
https://bittrex.zendesk.com/agent/tickets/204974.
We understand this is a slow and painful way to recover your account, but we do this for both your safety and ours.
Thank you,
