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[kojektea]

I wanted to withdraw after some winnings and they closed my account.
Anyone else who has had the same problem?

I just heard about it, you should report your problem to CS maybe there will be a solution if you really play honestly, or you can also join the MBET telegrant community for an alternative way to get a solution to the problem on your account

I spoke with someone in your chat and I was told that he will ask the team.
And of course I play honestly. I did nothing wrong.

if you play honestly and don't break any rules for sure they will help you to recover your account, but if you commit a violation it will be difficult. I hope your account problem will be resolved soon

[erep]

if you play honestly and don't break any rules for sure they will help you to recover your account, but if you commit a violation it will be difficult. I hope your account problem will be resolved soon

He must comply with the terms and conditions to avoid violations and also he must explain the details of the activity before his account is closed, but he is not related to the violation then it is possible that his account can be recovered after submitting a report to the team/admin, so be careful contacting the team on telegram because there are many scammers and make sure you check the team's telegram id before communicating to the team.

[serjent05]

I wanted to withdraw after some winnings and they closed my account.
Anyone else who has had the same problem?

If you feel you are being scammed by Moonbet then you can create a scam accusation topic in the Scam Accusation Board, but if you can solve it via communicating through their customer support then that is better.  Just use the Scam accusation board as the last option to get your money.

if you play honestly and don't break any rules for sure they will help you to recover your account, but if you commit a violation it will be difficult. I hope your account problem will be resolved soon

He must comply with the terms and conditions to avoid violations and also he must explain the details of the activity before his account is closed, but he is not related to the violation then it is possible that his account can be recovered after submitting a report to the team/admin, so be careful contacting the team on telegram because there are many scammers and make sure you check the team's telegram id before communicating to the team.

All it needs is proper communication but I wonder why Moonbet closes his account, I do not think Moonbet admin will do something without any valid reason.  More or less there is something in that case that lead for the closure of the account.

[LEVSKI7]

It is normal practice for this coef provider to close accounts.I was limited to $0.01 max bet

[lesliegray]

I still haven't heard why they closed my account when I made the withdraw.
My account first got limited so I couldn't bet anymore so I wanted to withdraw 3500 USDT, thats when my account got closed.

I really want to solve this and I got nothing to hide. I can make a KYC or whatsoever, its not fair to close my account and leave me hanging like this.

[LEVSKI7]

I'm sure the coef provider manages the accounts and not Moonbet.they have formed several groups with this provider.with some, an insane verification-photo session is required for withdrawal, 10 types of documents notarized. surely blood, urine, DNA will follow later .but whether anyone managed to pass the verification remains a mystery for now. at least no one has boasted.so they better close the account instead of harassing people.but there is also a group from this provider that pays with easy verification. but there are very few bookmakers from this group

[lesliegray]

I'm sure the coef provider manages the accounts and not Moonbet.they have formed several groups with this provider.with some, an insane verification-photo session is required for withdrawal, 10 types of documents notarized. surely blood, urine, DNA will follow later .but whether anyone managed to pass the verification remains a mystery for now. at least no one has boasted.so they better close the account instead of harassing people.but there is also a group from this provider that pays with easy verification. but there are very few bookmakers from this group

Im not even sure if I get a chance to verify at all since they haven't answered me yet.

[Beparanf]

I'm sure the coef provider manages the accounts and not Moonbet.they have formed several groups with this provider.with some, an insane verification-photo session is required for withdrawal, 10 types of documents notarized. surely blood, urine, DNA will follow later .but whether anyone managed to pass the verification remains a mystery for now. at least no one has boasted.so they better close the account instead of harassing people.but there is also a group from this provider that pays with easy verification. but there are very few bookmakers from this group

Im not even sure if I get a chance to verify at all since they haven't answered me yet.

Do you contact already there live support? Also there team is active on there telegram channel, You should post your concern there rather than waste time here because there representative is not always active here to answer questions from members that has a problem. How long does this issue already occurred and do you check already your mail for notification. Casino usually send notification email to notice you for account closure and they should state the reason to inform you. They have an active campaign here and you can ask for help with @julerz12 to connect you to the team if you didn’t received any notice for your account closure.

[lesliegray]

I'm sure the coef provider manages the accounts and not Moonbet.they have formed several groups with this provider.with some, an insane verification-photo session is required for withdrawal, 10 types of documents notarized. surely blood, urine, DNA will follow later .but whether anyone managed to pass the verification remains a mystery for now. at least no one has boasted.so they better close the account instead of harassing people.but there is also a group from this provider that pays with easy verification. but there are very few bookmakers from this group

Im not even sure if I get a chance to verify at all since they haven't answered me yet.

Do you contact already there live support? Also there team is active on there telegram channel, You should post your concern there rather than waste time here because there representative is not always active here to answer questions from members that has a problem. How long does this issue already occurred and do you check already your mail for notification. Casino usually send notification email to notice you for account closure and they should state the reason to inform you. They have an active campaign here and you can ask for help with @julerz12 to connect you to the team if you didn’t received any notice for your account closure.

Of course I have been in contact with their live support but I dont get any answers. Since I connected with metamask no email registration was required. Yesterday when I asked about why my account has been closed I was told "Today its Sunday so dont expect any answers."

I mean, if you take a decision to close an account you should be ready to give an answer to why immediately. It should be enough for me to ask about this in their official chat on their official website.

I just came here to see if there were others who had gone through the same thing.

[makishart]

I'm sure the coef provider manages the accounts and not Moonbet.they have formed several groups with this provider.with some, an insane verification-photo session is required for withdrawal, 10 types of documents notarized. surely blood, urine, DNA will follow later .but whether anyone managed to pass the verification remains a mystery for now. at least no one has boasted.so they better close the account instead of harassing people.but there is also a group from this provider that pays with easy verification. but there are very few bookmakers from this group

Im not even sure if I get a chance to verify at all since they haven't answered me yet.

Have you been tying to push them through social media like telegram? The team was still actively chatting in the telegram group. If you have not tried that and then you shall try to speak with them directly in their telegram group rather than using live support. Im still seeing that if team was also very active at this moment. You may able to get a reason why your account was getting limited or banned.

[lesliegray]

I'm sure the coef provider manages the accounts and not Moonbet.they have formed several groups with this provider.with some, an insane verification-photo session is required for withdrawal, 10 types of documents notarized. surely blood, urine, DNA will follow later .but whether anyone managed to pass the verification remains a mystery for now. at least no one has boasted.so they better close the account instead of harassing people.but there is also a group from this provider that pays with easy verification. but there are very few bookmakers from this group

Im not even sure if I get a chance to verify at all since they haven't answered me yet.

Have you been tying to push them through social media like telegram? The team was still actively chatting in the telegram group. If you have not tried that and then you shall try to speak with them directly in their telegram group rather than using live support. Im still seeing that if team was also very active at this moment. You may able to get a reason why your account was getting limited or banned.

I have spoken to a person in charge on the Moonbet telegram. After raising my issue I was told that my account was closed because I had an account before at owl.games. I don't know why this should even be a problem. It's like having an account with Unibet and William hill, different companies but the same provider.
I haven’t heard anything from them since I raised the issue even though they said it was going to take a couple of hours.

Regardless of whether this matter is going to get resolved or not, I think it is very poorly handled from Moonbet. You don't close someone's account, take their money and leave them on hold because they had an account elsewhere. This whole situation is just so unnecessary. I shouldn't have to waste my time chasing these people on different platforms to fix a problem I didn’t even cause.

[Saxoshi]

I have an scam accusation, but this site choose to ignoring. I'm asking for list participant, but their keep to not talk. They choose winner without known how much wagered other participant.
So there is no transparency last competition, beware and please considering for betting at moonbet.io here for accusation : 
https://bitcointalk.org/index.php?topic=5430642.msg61473090#msg61473090

[MoonbetEcosystem]

I have an scam accusation, but this site choose to ignoring. I'm asking for list participant, but their keep to not talk. They choose winner without known how much wagered other participant.
So there is no transparency last competition, beware and please considering for betting at moonbet.io here for accusation : 
https://bitcointalk.org/index.php?topic=5430642.msg61473090#msg61473090

Your issue has been addressed several times, both on Telegram and in the forum.

We have been completely transparent in stating that the initial winner did not fill out the proper Twitter criteria and then we selected the correct winner.

Please do not say "Beware and please consider for betting at Moonbet.io" just because you are unhappy that you did not win the competition.

There will be more competitions coming and if you wager enough, you will be able to win!

[Saxoshi]

I have an scam accusation, but this site choose to ignoring. I'm asking for list participant, but their keep to not talk. They choose winner without known how much wagered other participant.
So there is no transparency last competition, beware and please considering for betting at moonbet.io here for accusation : 
https://bitcointalk.org/index.php?topic=5430642.msg61473090#msg61473090

Your issue has been addressed several times, both on Telegram and in the forum.

We have been completely transparent in stating that the initial winner did not fill out the proper Twitter criteria and then we selected the correct winner.

Please do not say "Beware and please consider for betting at Moonbet.io" just because you are unhappy that you did not win the competition.

There will be more competitions coming and if you wager enough, you will be able to win!

Liar, you not post how much wagered each participant. You only post Jojo status, which mean is unclear/not transparency.

[Fivestar4everMVP]

I have an scam accusation, but this site choose to ignoring. I'm asking for list participant, but their keep to not talk. They choose winner without known how much wagered other participant.
So there is no transparency last competition, beware and please considering for betting at moonbet.io here for accusation : 
https://bitcointalk.org/index.php?topic=5430642.msg61473090#msg61473090

Though I've not checked or read you scam accusation against moonbet, but from what you explained here, if the issue of not being transparent is the reason why you opened a scam accusation against them, then i would personally say that the accusation is uncalled for, as long as you bet and lost the bet, not that you won and they refused to pay you, or you were denied your withdrawal request without genuine reasons, then there is no reason to accuse the casino of scam, lack of transparency on how a winner is chosen for a certain competition is not enough reason to tag a casino as scam.   

[Saxoshi]

I have an scam accusation, but this site choose to ignoring. I'm asking for list participant, but their keep to not talk. They choose winner without known how much wagered other participant.
So there is no transparency last competition, beware and please considering for betting at moonbet.io here for accusation : 
https://bitcointalk.org/index.php?topic=5430642.msg61473090#msg61473090

Though I've not checked or read you scam accusation against moonbet

Not checking or read, which mean you dont know. Not fair = Scam.

[julerz12]

I have an scam accusation

Not checking or read, which mean you dont know. Not fair = Scam.

Calling them a scam casino is uncalled for and frankly, no basis. You even said it yourself, it is just an "accusation".
Also, did you participate in that said contest? 'Cause if you did, your reason for throwing out accusations can't be 100% valid as you have a clear motive to taint this casino's name and rep; You're butthurt salty that you did not win the contest.
You pointed out their mistake, and they fixed it, and even goes to an extent of clarifying their mistake, yet you're still not moving on. 
Regardless of that, this matter should have already been closed as a new winner was already announced and rewarded (too bad it isn't you though).

[Saxoshi]

I have an scam accusation

Not checking or read, which mean you dont know. Not fair = Scam.

Calling them a scam casino is uncalled for and frankly, no basis. You even said it yourself, it is just an "accusation".
Also, did you participate in that said contest? 'Cause if you did, your reason for throwing out accusations can't be 100% valid as you have a clear motive to taint this casino's name and rep; You're butthurt salty that you did not win the contest.
You pointed out their mistake, and they fixed it, and even goes to an extent of clarifying their mistake, yet you're still not moving on.  
Regardless of that, this matter should have already been closed as a new winner was already announced and rewarded (too bad it isn't you though).

how if they given a proof, then am win?  
you are not being my side, so you never understand.
i just asking for tranparency, not change winner must be me.
but.. truth is truth.. winner must be winner.

This case not clear, untill they show the data to public.

ahh my bad.. you are already lick their candy..

[julerz12]

how if they given a proof, then am win?  

What I mean is since the contest in which you first called "fake" in your accusation thread was already proven to be real by the Moonbet team by announcing the right winner and rewarding him, that should end your suspicions towards them.
Yet, here you are pointing at another supposed issue of transparency; what's next? are you gonna ask for the full identity of the winner as well?

you are not being my side, so you never understand.

Yep, I'm totally not on your side which I feel like that's obvious, I'm not butthurt salty like you who is so hard pressing an issue that's already been resolved. Just let it go and move on man. You bet, you lost. That's gambling for you.

[Saxoshi]

how if they given a proof, then am win?  

What I mean is since the contest in which you first called "fake" in your accusation thread was already proven to be real by the Moonbet team by announcing the right winner and rewarding him, that should end your suspicions towards them.
Yet, here you are pointing at another supposed issue of transparency; what's next? are you gonna ask for the full identity of the winner as well?

you are not being my side, so you never understand.

Yep, I'm totally not on your side which I feel like that's obvious, I'm not butthurt salty like you who is so hard pressing an issue that's already been resolved. Just let it go and move on man. You bet, you lost. That's gambling for you.

You're totally stup*d, I ask for transparency not about LOSE-WON. IDI0T!
Just show mine wagered  

LAST COMPETITION WAS NOT TRANSPARENCY. BEWARE YOURSELF TO BET WITH MOONBET.IO

https://bitcointalk.org/index.php?topic=5430642.msg61473090#msg61473090