🕒 TRUSTDICE.WIN not confirming my withdrawal for 17 hours

[coin-investor]

any update? you were online earlier but didn't post anything. have you messaged the support again or have the support message you again regarding your withdrawal? if they have already approved your withdrawal and you already received the funds you have withdrawn it would be nice to post it here.

It's already 24 hours he should have posted an update about his withdrawal, my guess is he already received it, if he is not yet he will keep coming to give us an update, but if OP did not receive his withdrawal within the 48 hours time span and there is no answer coming from the support then he can proceed to file a withdrawal issue in the scam section.

But if he did receive the withdrawal then he should update us, lock this thread and change the title, or add the word

resolved

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[whoomps]

i will uptade guys. Trust me

[whoomps]

Finally got my money. everything was clean but they delayed too much to withdrawl. They delayed withdrawl too much. I think ,this was lesson for me. I will not bet without stakebet. Can close this topic...

[zuzie]

Finally got my money. everything was clean. They delayed withdrawl too much. I think he taught me a lesson. I will not bet without stakebet. Can close this topic...

But it's quite long, 2x 24 hours, bad for a casino
I don't even see a turstdice rep here coming to help solve this problem. I will absolutely avoid casinos like this in the future

By the way, congratulations to you, you can close this thread with a smile

[coin-investor]

Finally got my money. everything was clean. They delayed withdrawl too much. I think ,this was lesson for me. I will not bet without stakebet. Can close this topic...

Congratulations on getting your withdrawal but you should be the one to close this topic or change the title of the topic to resolved or received you can keep the discussion open but you need to get across the message to all readers that you did get your payment, it's your choice not to play here, who would not be with a long withdrawal process but this is not something new, even reputable and old casinos are one or another get their hot wallet empty.

[whoomps]

First of all, I don't know how to close this issue. because i am new here. If someone explains how to turn it off, I'll turn it off.

I forgot to 2th thing, your customer service is useless. Although I contacted them every 3 hours, they did not produce anything productive. Although they said that it was not possible for us to contact the withdrawal unit, they contacted  with withdrawal team with my last request. so what we need to understand here is that they can easily lie. Actually, I thought about it, I think this topic should stay open for a month so that people can see it. I promise I will close this issue at the end of 1 month. You approved the withdrawal request too late, which can be approved within 15 minutes. This topic should remain open for at least a month.

[yahoo62278]

First of all, I don't know how to close this issue. because i am new here. If someone explains how to turn it off, I'll turn it off.

Just scroll down to the bottom of the page and click the lock topic on left hand side.

[decodx]

First of all, I don't know how to close this issue. because i am new here. If someone explains how to turn it off, I'll turn it off.

Depends on how you want to proceed. You can lock the topic so that no one can post new replies anymore, as @yahoo suggested. Or you can move the topic to "Other - Archival" so no one will be able to see it here anymore.

Both options, "Move Topic" and "Lock topic", are located in the lower left corner of this page.

[keyscore44]

I forgot to 2th thing, your customer service is useless. Although I contacted them every 3 hours, they did not produce anything productive. Although they said that it was not possible for us to contact the withdrawal unit, they contacted  with withdrawal team with my last request. so what we need to understand here is that they can easily lie. Actually, I thought about it, I think this topic should stay open for a month so that people can see it. I promise I will close this issue at the end of 1 month. You approved the withdrawal request too late, which can be approved within 15 minutes. This topic should remain open for at least a month.

There is a difference between what they can do and what they must do. It is true that cryptocurrency withdrawal can be done quickly, but if the security team has any suspicions, they may hold withdrawal for up to several days. This is all included in the Terms of Service. I understand that you are used to fast withdrawals, but you should also know and respect the rules.

[Coinbox1]

Dear Player,

This is TrustDice official.

We apologize for the inconvenience caused by the delay in processing your withdrawal.

As other users have stated in this thread, 99% of our withdrawals are processed instantly, but in some rare cases, we may need to extend this time due to the security and anti-fraud mechanisms we use.

We are relieved that this problem has been resolved, and we will work on taking additional steps to reduce the maximum time for withdrawal processing in the future.


Regards,
TrustDice Team

[naira]

Dear Player,

This is TrustDice official.

We apologize for the inconvenience caused by the delay in processing your withdrawal.

As other users have stated in this thread, 99% of our withdrawals are processed instantly, but in some rare cases, we may need to extend this time due to the security and anti-fraud mechanisms we use.

We are relieved that this problem has been resolved, and we will work on taking additional steps to reduce the maximum time for withdrawal processing in the future.


Regards,
TrustDice Team

Since the problem is solved then I hope there is nothing more to extend and this thread should be locked. Thanks to the Trustdice team for providing the best service. Although there are still many things that need to be improved, we believe in a professional Team Performance.

Since I've already created an account with Trustdice, it might be a great weekend to start betting, one of which I've been aiming for is sports betting. I hope the odds are high for this final.

Thank you

[Saisher]

Dear Player,

This is TrustDice official.

We apologize for the inconvenience caused by the delay in processing your withdrawal.

As other users have stated in this thread, 99% of our withdrawals are processed instantly, but in some rare cases, we may need to extend this time due to the security and anti-fraud mechanisms we use.

We are relieved that this problem has been resolved, and we will work on taking additional steps to reduce the maximum time for withdrawal processing in the future.


Regards,
TrustDice Team

There's nothing more convincing than having one of the officials coming down here to issue an apology and address the issue of withdrawal, this is good and they already launched their signature campaign too, so all is good now and OP can close this if you received your withdrawal no need to keep it open as it causes spamming as the issue has been resolve.
Issues that has been resolved and explained should be marked solved and thread should be lock.