Freewallet trouble change email with 10 eth

[chil_ilya]

Hello , people) , i am new user , and i register on this site for see feedback on freewallet and i see = https://bitcointalk.org/index.php?topic=5399403.new#new
Its bad for me , i start verif procedure and now i sent video with binance , i sent photo and all need data for freewallet team . But i think my money is not my now) .
I want  fast and clean checkout procedure i think all users want this  , i not want wait 1 year for receive my money .

When i change my email i upadate my post , but now i think all people need info for my fight  

https://imgur.com/a/QTIH3tn - screen contact with support

Balance - 9.9+ ETH - https://imgur.com/a/tziGRcD

Now i wait more 3 days and i hope freewallet help me  

And i want see you feedback with freewallet app

For support frewallet my ticket id - 416712

[Oshosondy]

It ia better to use a noncustododial wallet, you will have the seed phrase and the private key with you and central authority like Freewallet and Coinbase will not have control over your coins. Noncustododial wallet are seed phrase or private key wallets.

Freewallet has been a scam wallet many years ago and people are to avoid the wallet but some people that are ignorant about it are still using it. Even people that are ignorant and not able to differentiate between custododial and noncustododial wallet are the ones using custodial wallet which people's account can be blocked.

You have no option than to keep on contacting Freewallet customer care.

[khaled0111]

But i think my money is not my now) .

Sorry to be the one who tells you this, but that money was never yours: "Not your keys, Not your coins".
The other user had to wait for more than a year to get his case resolved so I wouldn't be surprised if you will have to wait that long too!
Their official representative was active two days ago. I suggest sending him a PM to let him know about this topic.
Good luck!

[chil_ilya]

Thanks , but i hope  , i think metamask best wallet xd

[khaled0111]

^^
Not really the best wallet but it's a good one and one of the most used wallets. It's non custodial so you have full control over your coins.
But since we are talking about a lot of money here (~10 eth), you may want to consider buying a hardware wallet.

BTW, I know this won't change anything but just out of curiosity, why did you choose to store your coins on freewallet!?

[bitbollo]

https://www.coindesk.com/markets/2021/02/10/elon-musk-bites-back-at-freewallet-after-dogecoin-tweet/

This wallet provider had problems with the richest man on earth (which is no small feat even in terms of the negative publicity they have received).
In general (at least for what I know), the service is not a scam, so it may be just a matter of time before they review your email change.
Indeed it could be interpreted as an attempt to confirm the real identity of the person behind the account!
Keep in mind that from the screen you entered you do not understand anything (other than the fact that you had a conversation with their support).

As already suggested, the best solution is always a custodial wallet that allows you to keep possession of your private keys and you don't have to share them with anyone else!

[DireWolfM14]

Sorry for your trouble, chil_ilya.

better to use a noncustododial wallet

It's unfortunate that newbies need to be told this, but they just don't know what they don't know.  FreeWallet, and any custodial/exchange wallet is the antithesis of reasons behind bitcoin.  The problem lies in the name itself; when a complete neophyte goes looking for a wallet because he wants to experiment with cryptocurrency he doesn't want to pay for a wallet...

[chil_ilya]

Thanks for good words)  but i depostis to freewallet in 2016 year when eth have low price)

Upd : Freewallet not anwser me after i sent video with binance 

[shasan]

You have used a wrong site which is a scam site. If you could ask about a good site or search on the forum then you could get the name/web link of a good site and now you were not been scammed, really sorry for your loss but I do not think that you would be able to recover the fund which has been scammed by the free wallet.

[Findingnemo]

They literally have tons of similar accusations with no solution that is why the reputation of wallet is ruined already here on bitcointalk, this is just another thread for them so sorry for the loss and you can't actually do anything about it.

[Oshosondy]

Thanks , but i hope  , i think metamask best wallet xd

That is over $17k worth of ether. Metamask wallets is a web wallet, that money is huge, it is better you get a hardware wallet like Trezor or Ledger Nano to have a cold wallet in a way your private key can not be leaked online which is safer, if provided that Freewallet give you your ether or if you have huge amount to hold.

[chil_ilya]

BIG F*** TRASH !

Reply from Freewallet

An hour ago
Hello Ilya, the time duration varies from case to case. Some might take a couple of days to finish the verification procedure, and some might take a couple of weeks and more. At the moment, we would like to assure you that your funds are completely safe in your account. Your case is being processed in our Security Department. As soon there is news, you'll be contacted via email.

Its reply freewallet , few week for see video ....thanks for help freewallet DONT USE , AND DONT SENT HIM VIDEO OR PHOTO ITS SCAM.

[Lucius]

Thanks for good words)  but i depostis to freewallet in 2016 year when eth have low price)

It took you 6 years to remember that you have almost $20 000 on an online wallet? I would be happy that this service exists at all and that you can hope that one day you will get back what belongs to you.

Far be it from me to defend this service, but irresponsible behavior leads to situations like this - do not use custodial service for long-term storage + not your private keys, not your coins. It may take 1 month, maybe a year, but it is even stupider to give up and leave that money to them.

[chil_ilya]

Freewallet dont change mail and mute with monday ....
Bad news guys , if you need help - freewallet cant help you fast ..

[ScamViruS]

Freewallet dont change mail and mute with monday ....
Bad news guys , if you need help - freewallet cant help you fast ..

Even though there are already so many complaints against this website, you are sending such a large amount of funds to this website which I am surprised to think. The job of such websites is to keep the customer busy with all sorts of excuses and they wait for the customer to leave. You keep trying, you can get your funds back if you are lucky enough.

[khaled0111]

^^
OP said he sent the coins to freewallet in 216. Back then, eth highest price was around $17, so the 17 eth he sent to freewallet were worth less than $290 (and probably even way less than that). Besides, the name of the service itself is a bit deceitful especially for newbies (just like blockchain.com).

OP, be cautious and do not trust random people especially newbies who will contact you telling you they can help or they know someone who can help!

[chil_ilya]

value tech ? Its scam , i dont sent him any info . I want change with official support freewallet but he ignore me

[DireWolfM14]

~

Fuck off, you piece of shit!

value tech ? Its scam , i dont sent him any info . I want change with official support freewallet but he ignore me

Don't fall for this bullshit.  Be careful of vile rats who may contact you via PM also claiming they can help.  They can't do anything, and will expect you to share your money with them in case your funds are recovered.  That's all these greedy rats want.

[chil_ilya]

Hello,

Unfortunately, we cannot identify you as the owner of the account.

Best regards,
Phillip,
Support Manager, Freewallet

This official asnwer for freewallet , i lost my money , for KYC) . When i dep = kyc no need , when i withdraw = i cant

Fucking scam !

[shasan]

Hello , people) , i am new user , and i register on this site for see feedback on freewallet and i see = https://bitcointalk.org/index.php?topic=5399403.new#new
Its bad for me , i start verif procedure and now i sent video with binance , i sent photo and all need data for freewallet team . But i think my money is not my now) .
I want  fast and clean checkout procedure i think all users want this  , i not want wait 1 year for receive my money .

When i change my email i upadate my post , but now i think all people need info for my fight  

https://imgur.com/a/QTIH3tn - screen contact with support

Balance - 9.9+ ETH - https://imgur.com/a/tziGRcD

Now i wait more 3 days and i hope freewallet help me  

And i want see you feedback with freewallet app

For support frewallet my ticket id - 416712

I  use many exchange site as well as gambling site though I hate this type of exchange and/or gambling site as anything my account can be locked for any reason. I like only those which has private key to access my fund. Freewallet is such a wallet which has no access via private key so I don't like this. Have you got access of your fund, yet?