Do You Think Its One Too Many

[michellee]

Old players who have known and trusted the casino for long time may not be triggered by a single negative feedback. Yes, it might lose the casino’s reputation for new players as they have not established their best experiences with the casino, but most of the old players will never be affected with it. But as much as possible, for a casino to maintain its good reputation, one should always be just and fair in dealing with all of his players.

I doubt it because even you're a regular gambler on that casino and no have any problem so far, but the negative feedback itself should be questioned how valid it is. Let's say you're a small gambler and they never ask your KYC, but someone who're a high roller make an accusation because the casino ask his KYC but the casino still confiscated his money without any explanation. Since he's problem is big and you're only play for fun, of course this mean the casino is selective scammer and if you win big, you could be the next target.

If that's the case and we don't know the real problem, it might be better if we move on and find another casino that doesn't have any issues. But I think every casino will face this kind of problem and whether it's just 1 or 2 or more, if it happens at a reputable casino, they will solve it well. In addition, people who have problems usually can not be patient to wait and want the problem to be resolved soon. I think they better give the casino time to investigate and finally give us an answer so the casino can answer the person who had the problem and resolve the problem as soon as possible.

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[dataispower]

I will not mention any particular gambling casinos, but what are your thought if the casino or casinos with good feedback from the community, but with one unresolved scam accusation but from all angles, the accusation is legit with all the screenshots, transaction hash email conversation are provided by the complainant lets say he is not allowed to withdraw his earnings amounting to $100k but from all angles the accusation is valid, don't you think with thousand good feedback, its enough for the casino to lose his reputation with one legit accusation.

is obvious now they will lose their reputation because normal circumstance since the withdrawal is indicating no to allow that means a site don't have a good trust and nobody will like to patronizing them for casino gambling game because of the challenges of withdrawal, so therefore and we said the accusation is legit and it is what causes is distablization of platform. Because nobody is ready to invest money and lose it's money, what guarantee site importance of investment his ability of the side to exercise deposit and withdrawal when needed

[Mauser]

I think most people only start to take notice, when they "Google" a casino and scam accusations popup everywhere. The people already registered with the casino will probably not "Google" it, so they might never find out about it.

I think there are a general perception from most people that the complainants are "butthurt" gamblers that wants to find a way to lash out against the casinos, so they do not even bother reading the details. 

I will read the detail, when I see a lot of evidence posted in the scam accusation section or a post on another platform. 

That is a valid point I haven't thought about before. For the older casinos I expect the customers to be mostly regular gamblers who have been on the website for at least several month, maybe even years. After gambling regular at a casinos I never checked again if there are any new scam accusations. Somehow I believe that if a casino buildup a good reputation over several years they would never risk it just to scam one or two people. There are of course new posts from time to time here on the forum accusing casinos of scamming which I read. But most of the time the threads are from new members with no track record, so I don't believe them. If it was a hero or legendary member who is also documentating his case then things are a little different. I probably would reduce my gambling on the particular casino and wait for the issue to be resolved.

[BobK71]

Any kind of legitimate allegation affects more or less anything. If you are complaining, you need to have enough evidence. Moreover, if there is a reputed casino, then you must have a reference. Casinos usually try to retain customers. Moreover, since it is now a competitive business, everyone will try to be transparent about it. However, if a claim comes up, it is difficult to say how much response they will get or how much effect it will have. Keep trying with legitimacy, I hope the problem will be solved.

[Sirait]

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I doubt it because even you're a regular gambler on that casino and no have any problem so far, but the negative feedback itself should be questioned how valid it is. Let's say you're a small gambler and they never ask your KYC, but someone who're a high roller make an accusation because the casino ask his KYC but the casino still confiscated his money without any explanation. Since he's problem is big and you're only play for fun, of course this mean the casino is selective scammer and if you win big, you could be the next target.

If that's the case and we don't know the real problem, it might be better if we move on and find another casino that doesn't have any issues. But I think every casino will face this kind of problem and whether it's just 1 or 2 or more, if it happens at a reputable casino, they will solve it well. In addition, people who have problems usually can not be patient to wait and want the problem to be resolved soon. I think they better give the casino time to investigate and finally give us an answer so the casino can answer the person who had the problem and resolve the problem as soon as possible.

honest casinos are casinos that solve problems that occur on their platforms as well as their users quickly and transparently. many gambling sites that get scam reports are because their communication with consumers is very chaotic and also slow in solving problems. because this is related to money, don't choose a casino, choose one that is really trusted and has a good reputation in solving problems with its customers.

[TheGreatPython]

I will not mention any particular gambling casinos, but what are your thought if the casino or casinos with good feedback from the community, but with one unresolved scam accusation but from all angles, the accusation is legit with all the screenshots, transaction hash email conversation are provided by the complainant lets say he is not allowed to withdraw his earnings amounting to $100k but from all angles the accusation is valid, don't you think with thousand good feedback, its enough for the casino to lose his reputation with one legit accusation.

That is enough to ruin the reputation of the casino because people will see it as a scam attempt by the gambling site. However, in the end, it still depends on the gamblers if they will still play despite the reputation of the gambling site, and I think there's no gambling site that has no negative feedback, there are gamblers that are not happy with the service and they will post a scam accusation.

As a gambler, we should weigh things, we should not make a conclusion right away because if they are regulated, of course regalators will take care of the complaints.

Saying they are a scam just because you didn't like some of its service is I think not right. I know it is also a form of negative feedback, but the one that we are talking about here is about the reputation or if the casino commits a scam. Regulators can take care of complaints related to scams but about a feature that a gambler didn't like, I think they can't do anything about that but that was an obligation of the casino itself.

It can be fixed easily since there is no big amounts involved not unlike if they scammed millions of dollars and they already spent the money. That is something that is hard to sort out. There is no perfect site but that's fine as long as they aren't scamming the players' money.

[Pierre 2]

I think all businesses have their types of disadvantages. One tiny minor mistake can't make someone (or some company) fraud. Especially if you can clear it with legit / legal disputes. As many mentioned here, honest businesses (and casinos as well) have customer friendly manners. It means, they mainly try to compensate people with bad experiences. Anyways, bad PR is something everyone dislikes. Reputation is important.

[gunhell16]

I will not mention any particular gambling casinos, but what are your thought if the casino or casinos with good feedback from the community, but with one unresolved scam accusation but from all angles, the accusation is legit with all the screenshots, transaction hash email conversation are provided by the complainant lets say he is not allowed to withdraw his earnings amounting to $100k but from all angles the accusation is valid, don't you think with thousand good feedback, its enough for the casino to lose his reputation with one legit accusation.

Perhaps, yes! all the goof feedback they got coming from the community will become useless because of this issue problem of course.
Just try to imagine whether it is just a rumor, it can affect the reputation of the casinos business, how much more if there is a strong evidence
or valid proof to say there is a mistakes from the casinos, that's really too bad if it is true of course. I just all of a sudden became curious what's the name of this casinos you are talking about dude?

[Gianluca95]

I think all businesses have their types of disadvantages. One tiny minor mistake can't make someone (or some company) fraud. Especially if you can clear it with legit / legal disputes. As many mentioned here, honest businesses (and casinos as well) have customer friendly manners. It means, they mainly try to compensate people with bad experiences. Anyways, bad PR is something everyone dislikes. Reputation is important.

Exactly, also a good company can have some issues caused by public relator; sometimes, a not ideal communication and also some misunderstanding with users

can create brutal situation. I see it with very gian platform (bet365), where users sometimes withdraw their money after monthly complaints !

[yazher]

I will not mention any particular gambling casinos, but what are your thought if the casino or casinos with good feedback from the community, but with one unresolved scam accusation but from all angles, the accusation is legit with all the screenshots, transaction hash email conversation are provided by the complainant lets say he is not allowed to withdraw his earnings amounting to $100k but from all angles the accusation is valid, don't you think with thousand good feedback, its enough for the casino to lose his reputation with one legit accusation.

This is just the same as the user of this community because no matter how many good things you did in the past, once you commited some thing that will gonna destroy your reputation, it's all over, you need to change everything from your name and everything else if you want to start again. Just like the gamers caught cheating live on twitch, they didn't show their faces after they got busted.

[ReiMomo]

Even a single incident that spoils the reputation, will have to seriously looked into and rectified if its a well known casino or a well known brands. But often, such incidents are hidden from public or if its released, the guy who complianed get caught. If he / she is a well known figure then they are bargained and paid, but if not a public figure, then yes to the most, his complaint becomes a fake one or the complain turns against him. As a good service provider, the company has to respect and rectify even a single compliant and thats what is a true company satisfying the customer.

[goldkingcoiner]

I think all businesses have their types of disadvantages. One tiny minor mistake can't make someone (or some company) fraud. Especially if you can clear it with legit / legal disputes. As many mentioned here, honest businesses (and casinos as well) have customer friendly manners. It means, they mainly try to compensate people with bad experiences. Anyways, bad PR is something everyone dislikes. Reputation is important.

I do not know whether or not thats quite correct.. I have worked with businesses that went completely downhill just because of one small, lazy mistake which led to a shitstorm of problems and bad PR. And don't let people tell you there is no such thing as bad PR. There definitely is. Especially for smaller start ups.

Reputation is the most important thing for a business. Honest or not, if something starts and people get involved, regardless of who is right or wrong or if something is true or not, once a reputation has been ruined, its almost impossible to recover from that.

legal disputes will only help you recover from some damages.

[uneng]

I think all businesses have their types of disadvantages. One tiny minor mistake can't make someone (or some company) fraud. Especially if you can clear it with legit / legal disputes. As many mentioned here, honest businesses (and casinos as well) have customer friendly manners. It means, they mainly try to compensate people with bad experiences. Anyways, bad PR is something everyone dislikes. Reputation is important.

I do not know whether or not thats quite correct.. I have worked with businesses that went completely downhill just because of one small, lazy mistake which led to a shitstorm of problems and bad PR. And don't let people tell you there is no such thing as bad PR. There definitely is. Especially for smaller start ups.

Reputation is the most important thing for a business. Honest or not, if something starts and people get involved, regardless of who is right or wrong or if something is true or not, once a reputation has been ruined, its almost impossible to recover from that.

legal disputes will only help you recover from some damages.

Yes, small mistakes matter, because they are just an initial sign of the managers' negligence, that if not addressed, will only get worse and more serious within time, affecting the company negatively until it completely loses its credibility, and have to close for not being profitable anymore or for being in heavy debt due to those mistakes. Reputable, long lasting companies are the ones which care for their customers, doesn't matter how tiny their complainment or request are., because they know this way customers will trust them and fidelize with business much more efficiently.

[livingfree]

Yes, small mistakes matter, because they are just an initial sign of the managers' negligence, that if not addressed, will only get worse and more serious within time, affecting the company negatively until it completely loses its credibility, and have to close for not being profitable anymore or for being in heavy debt due to those mistakes. Reputable, long lasting companies are the ones which care for their customers, doesn't matter how tiny their complainment or request are., because they know this way customers will trust them and fidelize with business much more efficiently.

With those small mistakes, they can come up grow and bring more problems eventually.

That's why they have to be solved and let the customer be satisfied with the response of the casino so that problem won't be seen again somewhere in the future.

@OP, is that problem that you've given as an example has been solved already or not yet?

[BitcoinPanther]

I think all businesses have their types of disadvantages. One tiny minor mistake can't make someone (or some company) fraud. Especially if you can clear it with legit / legal disputes. As many mentioned here, honest businesses (and casinos as well) have customer friendly manners. It means, they mainly try to compensate people with bad experiences. Anyways, bad PR is something everyone dislikes. Reputation is important.

I do not know whether or not thats quite correct.. I have worked with businesses that went completely downhill just because of one small, lazy mistake which led to a shitstorm of problems and bad PR. And don't let people tell you there is no such thing as bad PR. There definitely is. Especially for smaller start ups.

Reputation is the most important thing for a business. Honest or not, if something starts and people get involved, regardless of who is right or wrong or if something is true or not, once a reputation has been ruined, its almost impossible to recover from that.

legal disputes will only help you recover from some damages.

Possibly that considered "small" mistake is actually a crucial one that can decide the company's fate.  It won't messed up a company if it is just a small mistake since small mistakes are tend to be easily fixed.

I do agree that reputation is the most important thing in business, once the reputation is heavily tarnished, it will greatly affect the performance of a company.

I think it depends on how talented the lawyer is.  Other legal disputes can recover all the amount of damages with a whole bunch of interests.

Anyway, I think the problem described on OP has some breaches on the casino's TOS.  It is unbelievable for a reputable Casino to just ignore a valid complaint since the casino heavily relies on its reputation.

[wxa7115]

I think all businesses have their types of disadvantages. One tiny minor mistake can't make someone (or some company) fraud. Especially if you can clear it with legit / legal disputes. As many mentioned here, honest businesses (and casinos as well) have customer friendly manners. It means, they mainly try to compensate people with bad experiences. Anyways, bad PR is something everyone dislikes. Reputation is important.

I do not know whether or not thats quite correct.. I have worked with businesses that went completely downhill just because of one small, lazy mistake which led to a shitstorm of problems and bad PR. And don't let people tell you there is no such thing as bad PR. There definitely is. Especially for smaller start ups.

Reputation is the most important thing for a business. Honest or not, if something starts and people get involved, regardless of who is right or wrong or if something is true or not, once a reputation has been ruined, its almost impossible to recover from that.

legal disputes will only help you recover from some damages.

Yes, small mistakes matter, because they are just an initial sign of the managers' negligence, that if not addressed, will only get worse and more serious within time, affecting the company negatively until it completely loses its credibility, and have to close for not being profitable anymore or for being in heavy debt due to those mistakes. Reputable, long lasting companies are the ones which care for their customers, doesn't matter how tiny their complainment or request are., because they know this way customers will trust them and fidelize with business much more efficiently.

This is true, a small inconvenience here and there may not seem like a big deal to some, however it is important because it sends the message that there could be some other aspects in which the casino is not completely polished, and if they are not willing to correct the ones that are pointed out by their customers then it is obvious they will not fix those the community has not found yet.

Also by fixing those small things they show their clients they listen and care for them, and that is a way to keep their clients happy without the need to give bonuses or use a marketing campaign, so it is a very cost-effective way to keep their customers if we think about it.

[rahmad2nd]

I think all businesses have their types of disadvantages. One tiny minor mistake can't make someone (or some company) fraud. Especially if you can clear it with legit / legal disputes. As many mentioned here, honest businesses (and casinos as well) have customer friendly manners. It means, they mainly try to compensate people with bad experiences. Anyways, bad PR is something everyone dislikes. Reputation is important.

I do not know whether or not thats quite correct.. I have worked with businesses that went completely downhill just because of one small, lazy mistake which led to a shitstorm of problems and bad PR. And don't let people tell you there is no such thing as bad PR. There definitely is. Especially for smaller start ups.

Reputation is the most important thing for a business. Honest or not, if something starts and people get involved, regardless of who is right or wrong or if something is true or not, once a reputation has been ruined, its almost impossible to recover from that.

legal disputes will only help you recover from some damages.

Yes, small mistakes matter, because they are just an initial sign of the managers' negligence, that if not addressed, will only get worse and more serious within time, affecting the company negatively until it completely loses its credibility, and have to close for not being profitable anymore or for being in heavy debt due to those mistakes. Reputable, long lasting companies are the ones which care for their customers, doesn't matter how tiny their complainment or request are., because they know this way customers will trust them and fidelize with business much more efficiently.

This is true, a small inconvenience here and there may not seem like a big deal to some, however it is important because it sends the message that there could be some other aspects in which the casino is not completely polished, and if they are not willing to correct the ones that are pointed out by their customers then it is obvious they will not fix those the community has not found yet.

Also by fixing those small things they show their clients they listen and care for them, and that is a way to keep their clients happy without the need to give bonuses or use a marketing campaign, so it is a very cost-effective way to keep their customers if we think about it.

I agree, I have also experienced several similar cases, small problems are often ignored by casinos, especially online, I don't know if the online gambling operator section handles it themselves and is not conveyed to their superiors, I don't understand the mechanism for how they respond to complaints but this  become a common problem for the players. 
it's true what you said. 
this becomes homework for them, if service is more a priority for the comfort of the players, I think the casino will have a good reputation and this can be a recommendation among players

[wxa7115]

Any good casino that wants to grow will always seek for possible means to resolve any bad reputation as soon as the can because it takes recommendation  from players to help spread and boast the popularity of their operations. But most casinos tends to ignore this. the fact id no matter how reliable and popular a casino might be or claim to be a single bad reputation can reduce their clients drastically.

What happens is that for a long time word-of-mouth marketing was largely ignored by companies for decades which was a mistake as it is incredibly effective as people listen way more readily to the recommendations made by their friends and family members than those that come from advertisements.

However with the advent of social media this kind of marketing has become way more prominent as influencers have also entered the stage and promote all kind of services and products, and a casino which has had some issues in the past with some clients can easily lose a great deal of their clients over those incidents, which is why when something happens they dedicate a great deal of time to solve them as quickly as possible.

[Quidat]

Any good casino that wants to grow will always seek for possible means to resolve any bad reputation as soon as the can because it takes recommendation  from players to help spread and boast the popularity of their operations. But most casinos tends to ignore this. the fact id no matter how reliable and popular a casino might be or claim to be a single bad reputation can reduce their clients drastically.

If they are really indeed having the mindset on going for long term then they would be definitely be resolving issues and complaints as much as they could because they dont like for it to become a stain
or hindrance for them to become the best or recognizable platform in terms of gambling.For those who arent minding off with those issues and problems then we know that this is something not good
for the business because it would really be creating  that kind of noise or buzz which might really give out big effects in long runs if it was leaved unresolved which is something that could really happen.

[coin-investor]

I agree, I have also experienced several similar cases, small problems are often ignored by casinos, especially online, I don't know if the online gambling operator section handles it themselves and is not conveyed to their superiors, I don't understand the mechanism for how they respond to complaints but this  become a common problem for the players. 
it's true what you said. 
this becomes homework for them, if service is more a priority for the comfort of the players, I think the casino will have a good reputation and this can be a recommendation among players

But they are quick to take action once its posted here in the scam section and create bad reviews and complaints on popular gambling review sites like askgambler, so if you're a Cryptocurrency gambling player it's important that you at least get an account here to share your experience and at the same time post a complaint if you have one, this forum has proven to help resolves cases, especially for those casinos with the announcement here.