Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.
I just created a test account and reset my password to see what you might have done wrong. The first thing I noticed is that you have to enter your username to reset your account's password not your email address.
If you have entered the username, make sure it's in small letters especially the first letter as some devices will capitalize it by default and the system will not recognize it.
Just for the record, the system recognized my username but I still didn't receive the validation email. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Any serious company do backup their databases on a regular basis and I believe Slotella do it too.
