My Hero Member Account Hacked. please help

[litko]

I am the owner of the  account of jkoil . My account has been hacked by hackers. hacker hacked my email and reset the password. I have been inactive in this forum for a long time. that's why it is doesn’t matter If I don't get back my Bitcointalk account. But i have many personal document on my email  drive & dropbox. I am very scared for that document. My email's recovery system  is not working for me . hackers changed recovery Number & email. Is there any way I can get my email back? Please help me.

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[Maus0728]

Is your account actually compromised, or was it sold and transferred to a new owner[1] as a result? The change of email and password reset also reflected on bpip[2]

There may be a way to recover[3] your bitcointalk account, however given the allegations of account sale, I doubt the admin would help you. Plus, the email you have used in your bitcointalk account has nothing to do with the forum as it is your responsibility to improve its security from the get-go.

[1] https://bitcointalk.org/index.php?topic=5404539
[2] https://bpip.org/Profile?id=206476
[3] https://bitcointalk.org/index.php?topic=5089777.0

[OcTradism]

I am the owner of the  account of jkoil . My account has been hacked by hackers. hacker hacked my email and reset the password. I have been inactive in this forum for a long time. that's why it is doesn’t matter If I don't get back my Bitcointalk account.

You must read and follow steps to recover your account
Forum account: security, privacy, and recovery

• Account recoveries are moving again
• Recovering hacked/lost accounts
• FYI: "ownership change queued"
• Cryptios.

But i have many personal document on my email  drive & dropbox. I am very scared for that document.

It's terrible practice. You should not do it at beginning. Personal documents should not be stored in email or Dropbox or Google Drive. You should store it on your device and best, offline, air-gapped.

My email's recovery system  is not working for me . hackers changed recovery Number & email. Is there any way I can get my email back?

You must read user manual and recovery guide of that email service.

Please help me.

Nobody can. If someone says they can help you to recover your email access, they will get that email from you (likely another hacker).

[dimonstration]

Account involved on selling is hard to recover because there’s a chance that the old owner sell it intentionally and he wants to claim back the ownership after the sales by applying the benefit of the doubt that his account got hacked and sold by someone. Either way the account reputation is already a messed even if you recover or not.

Just like what @Maus point out, You should setup a strong password so that your account will not be easily hacked. Recovering a clean account is already hard process so what’s more for an account involved in account selling.

[OcTradism]

Account involved on selling is hard to recover because there’s a chance that the old owner sell it intentionally and he wants to claim back the ownership after the sales by applying the benefit of the doubt that his account got hacked and sold by someone. Either way the account reputation is already a messed even if you recover or not.

It can be a point but if real owners can prove ownership, they can get their accounts back. It is another risk for account buyers. Creating and building up an own account is the best and the safest.

You should setup a strong password so that your account will not be easily hacked. Recovering a clean account is already hard process so what’s more for an account involved in account selling.

[Guide] How to create a strong/ secure password.

You should sign and stake your Bitcoin address as one of ownership proofs.
Stake your Bitcoin address here

[lovesmayfamilis]

As I understand it, the OP is more focused on recovering his email. This is right? Or are you worried about private messages in your PM on the forum?

To restore email, if a hacker hacked it, then you probably registered with a phone number, so try to restore using your phone, or backup mail if you added it to your account.

Otherwise, there is no longer any possibility of email recovery.

You should setup a strong password so that your account will not be easily hacked. Recovering a clean account is already hard process so what’s more for an account involved in account selling.

[Guide] How to create a strong/ secure password.

Looking back, this user knows how to create passwords....

Passwords, lost, stolen, ... the same "old" subjects Smiley
https://nextcoin.org/index.php/topic,1930.45.html
https://nextcoin.org/index.php/topic,2474.30.html

I still skip password generators and password managers Smiley  When being skeptic enough, nothing in the computer is in safe. At least a copy of the password must be written in paper/wood/rock/younameit in safe place.)

However, it didn't work for him, or he's not a real user.

[DdmrDdmr]

<…>

I’m not sure if I’ve misinterpreted your post, If seems that you’re not really concerned with your Hero Bitcointalk account, but rather with your email account (and derivates it could facilitate access to). If that were so, the OPs title would be somewhat misleading, as the Hero account is secondary to the narrative.

Regarding email recovery, there’s not much that can be said other than what your email provider will have described in the recovery procedures. Failing that, there doesn’t seem to be that much else to do to regain control, although it will depend on factors that have not been specified (i.e. specific email provider, possible linked email accounts and or phones for recovery purposes, and so forth).

As to the Hero account, the recovery procedure has been linked in the posts above, were you to eventually become interested in regaining control.

[hZti]

Since the old posts of account jkoil are written in a significant better english than the starting post of this topic I somehow doubt that it the original owner that posts here. The account of jkoil was inactive for some month now and there was no complaining. Then the account was sold a few days ago and the selling was exposed. It is a very interesting coincidence that after the selling was exposed and as a result the account of jkoil was tagged, the original owner appears and writes in bad english that he wants his account back. But I can not judge how is the OP, if he is the owner, seller or buyer. As it was written before you can contact the forum account recovery team. They have all the tools and data to recover and I will trust their judgement. One thing that you will have to consider is, that you first need to regain access to your email account.

[m2017]

I am the owner of the  account of jkoil . My account has been hacked by hackers. hacker hacked my email and reset the password. I have been inactive in this forum for a long time. that's why it is doesn’t matter If I don't get back my Bitcointalk account. But i have many personal document on my email  drive & dropbox. I am very scared for that document. My email's recovery system  is not working for me . hackers changed recovery Number & email. Is there any way I can get my email back? Please help me.

On your e-mail account, did you only use a password without 2fa or google authenticator? Your password must not have been very complicated either, right?

Did you link the second e-mail to your main e-mail in order to recover?

It's an unfortunate story, but you had to be on the safe side to prevent losing access to important information on email drive. Also, a reminder that it is better not to store personal information in this way.

[Note3]

I am the owner of the  account of jkoil . My account has been hacked by hackers. hacker hacked my email and reset the password. I have been inactive in this forum for a long time. that's why it is doesn’t matter If I don't get back my Bitcointalk account. But i have many personal document on my email  drive & dropbox. I am very scared for that document. My email's recovery system  is not working for me . hackers changed recovery Number & email. Is there any way I can get my email back? Please help me.

There is no way to recover your email if you use gmail because everything is already in hackers control.
https://support.google.com/accounts/thread/139405534/how-do-i-recover-my-hacked-account-if-the-hacker-changed-the-phone-number-for-the-verification-code?hl=en
and this is a lesson not to save any important data in email.

[cheezcarls]

I’m sorry to hear that. But I assume that you have not taken your time in adding additional layers of security like the 2FA (two-factor authentication), Google authenticator, etc. Also I think your password is “easy” which leads him to successfully change your recovery number and email, but correct me if I’m wrong.

But usually if you attempt to change your recovery number, it should have sent you an SMS confirmation on your phone regarding the attempt. If you have approved that without having second thoughts or so, well that’s how the hacker ended up taking full control of your account. 

It is your responsibility to take care of your email’s security no matter what. Additional layers of security will make the hacker find difficulty in compromising your email account.

I learned my hard lesson back then when my Telegram got compromised because of not setting up additional security layers like 2FA, password, etc., but good thing I have fully recovered and taking back the control of my Telegram account from the hacker. 

All of our social media accounts should have added security layers, and it’s not good to store your important documents in your email or in the cloud. Better invest yourself an external SSD drive to store it offline next time.

[acroman08]

I am the owner of the  account of jkoil . My account has been hacked by hackers. hacker hacked my email and reset the password. I have been inactive in this forum for a long time. that's why it is doesn’t matter If I don't get back my Bitcointalk account. But i have many personal document on my email  drive & dropbox. I am very scared for that document. My email's recovery system  is not working for me . hackers changed recovery Number & email. Is there any way I can get my email back? Please help me.

It looks like you are looking for your email account to be recovered and not your bitcointalk account. the forum cannot help you recover your email but if you are looking for your bitcointalk account to be recovered, follow the instruction on the thread OcTradism shared.

[Smack That Ace]

Is there any way I can get my email back? Please help me.

If I remember correctly, when we set up email account security, in addition to asking for a phone number, google also asks us to set up a recovery email. If your primary email is hacked or your password is changed unexpectedly, it will send you a notification to the recovery email. please double check that you have them set up, if so check your alternate email inbox.

I don't remember exactly reading somewhere if our email was hacked and we completely lost access. The last way we can do it is to send report to support and information including primary email, recovery email, phone number and most importantly, the date you created the email account.

[tranthidung]

If I remember correctly, when we set up email account security, in addition to asking for a phone number, google also asks us to set up a recovery email. If your primary email is hacked or your password is changed unexpectedly, it will send you a notification to the recovery email. please double check that you have them set up, if so check your alternate email inbox.

There is [BEWARE] Sim Port Attack and 2 factor authentication for email but it depends on how you set up password for your email and whether as well as how you set up 2FA for your email. Recovery email is a one of last resort to recover your email.

I don't remember exactly reading somewhere if our email was hacked and we completely lost access. The last way we can do it is to send report to support and information including primary email, recovery email, phone number and most importantly, the date you created the email account.

Each email provider has different security mechanism as well as recovery method for users from Back up codes, 2FA or recovery (alternate) email. You must to read their guides or their warning/ reminder that regularly pops-up if you have yet set up enough security for your email.

[dansus021]

damn im sorry for what you happened to you but hacked can be recovered like all above me said.

this account @dansus021 is actually been hacked I follow the procedure and finally landed to me safely and I know that it can be recovered after 3 years or so.

after your emailed they need some kind of proof that you are really the owner in my case they need Bitcoin sign message and only wait for other days and boom finally it back.

and guys little bit advice don't use same password in any of your account I think I got hacked because I'm using same password in anything 

[Marvell1]

and guys little bit advice don't use same password in any of your account I think I got hacked because I'm using same password in anything 

There are many password generators available today with varying degrees of difficulty and desired lengths. I find it very good at storing and protecting passwords.
With hundreds of different accounts, it's really hard when you try to think of how to set it up and where to store it. I have close to 200 passwords to keep and I won't have enough time to write them all down in a notebook and turn them over whenever I need to.

You can refer to Enpassor, Keepass Password Manager, it can be stored directly on your computer locally, but it is safer if you buy a separate SSD and store them. Connect only when needed.

[SuperMariob]

I am the owner of the  account of jkoil . My account has been hacked by hackers. hacker hacked my email and reset the password. I have been inactive in this forum for a long time. that's why it is doesn’t matter If I don't get back my Bitcointalk account. But i have many personal document on my email  drive & dropbox. I am very scared for that document. My email's recovery system  is not working for me . hackers changed recovery Number & email. Is there any way I can get my email back? Please help me.

Actually everybody could claim to be the real owner of an account that is not used for some months.
Luckily is not so easy to get access to somebodyelse's account.

[Bitcoin_Arena]

Actually everybody could claim to be the real owner of an account that is not used for some months.
Luckily is not so easy to get access to somebodyelse's account.

The account was recently part of those accounts that we being sold, and it got tagged b y DT members. If OP is serious and contacts the recovery team. I believe they have more than enough evidence to know if he's the real owner.

[examplens]

The account was recently part of those accounts that we being sold, and it got tagged b y DT members. If OP is serious and contacts the recovery team. I believe they have more than enough evidence to know if he's the real owner.

I would say that the OP has a bigger hope to return access to the email associated with his forum account. but if I understood correctly, the hacker changed the email so it is very possible that even a hacker does not have access to the OP's email address.
he himself says that it is not a problem if he does not get access to the forum with that acc, and since a long time has passed, I believe that the personal documents he mentions are not that important to him either (if they were important, he would have asked for them earlier).
This case can be closed.

[Darker45]

Is your account actually compromised, or was it sold and transferred to a new owner[1] as a result?

It probably wasn't an or. OP's account must have been hacked or compromised first before it was sold. Sold accounts on the forum are probably either farmed or hacked, but most likely more of the latter when it involves high ranks.

Anyway, as others have pointed out, it seems OP doesn't care about his/her forum account as much as his/her email. He/she's got personal documents in his/her email. Unfortunately, this forum does not offer email recovery services.

OP, please contact the support of email provider and present your case in detail.