My Recent Experience at a Land-Based Casino

[coin-investor]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I will consider firing him, he is working in a casino where the personal information of all the clients is confidential, the casino worker should know this, he can talk to his uncle privately, and besides all the other players might think that all the casino workers are like that guy, and about the gambler, if he is a regular customer I will talk him in private and verify the situation if the situation is that serious I might ban him but I have to consider if there's a policy like this in our casino compliancy, because we can be charged with discrimination.

[KennyR]

For days the casino worker is yelling and the gambler haven't realised the need for a stop, then it is not his mistake. Here even if many other people yell or advice, he's not gonna change. So, it is good for the casino worker to keep himself calm and control himself, because what he do to make a person get out of gambling might disturb the others into the casino for some fun experience. Same time hearing his story maybe someone else might get out of gambling. There is chance of such thing to happen.

[qwertyup23]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This is a good question and the answer is somehow difficult to respond.

Given that all gambling companies aim for profit, there must be at least some boundary to know on how you would you approach your clients. The problem is, if you prevent someone from gambling, you are taking away some profit on the side of the business; on the other hand, if you do not stop the person from gambling then you are slowly seeing his suffering from such addiction which affects entirely his family.

If I were the manager, I would definitely ban the person from entering the establishment. While profit may be the main focal point of gambling companies, this can be done with other means- meaning, if you clearly see someone destroying their lives with such business, then it is nothing but obvious to prevent them from further destroying their career.

[harizen]

Why are we talking about firing an employee who's just concerned about his family?
Why don't we talk about how to help the addicted gamblers to minimize his gambling activity since he was just keep on losing everytime he gambled?

I think it's the call of the casino manager to either ban that person or fire the employee but I think it's not that too heavy as a consequence to just fire someone just because they want to try to help someone no matter what's their relationship on that gambler.

That's out of the casinos business. If that employee is concerned about his family, there are responsible ways to do it and not in the middle of an ongoing entertainment where gamblers are seriously gambling on their respective machine.

Why other gamblers should be involved in their mess? Didn't you realize that what if there are other gamblers there that losing too and are now serious then all of a sudden there's a yelling incident? It's fine if the argument was between again gamblers but it was started by an employee there which is not acceptable.

When you are at work, be professional and do your job. Everything outside of your work should be settled outside of it of course.

[Baofeng]

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

A casino worker can't just ask the casino manager to exclude that person from entering the casino. Why should a casino do that if that's their customer? The person involved is not even doing some illegal things or having a bad attitude toward that casino. It's just that an alarming thing happened because the worker yelled at that person that caught the attention of anybody.

It's not just a casino worker though, it's a relative of the person so he knows what is going on with that guy. Of course it's business for them, if he losses everything in their casino's good, but at least let their casino worker explain and maybe they will have some sympathy or maybe tell their casino worker what will be the best recourse of action (intervention, gambling rehab etc..).

[Dart18]

That's a family affairs. If I am the manager I would listen to the story of my employee first before I make any decisions about it.
Ban the gambler? No. I am just the manager, the owner will fire me if I do that. Business is business and if he won't stop then it won't be the casino's problem as long as he is not making any scene. (loans with other gamblers, becoming a beggar)
I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

[pawanjain]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Considering the case I would definitely ban the gambler because losing one gambler won't make that huge of a difference than losing an honest employee.
Also, I would be rather happy to know the fact that the employee really is concerned about the gambler and so wants him to stop gambling.

As a manager then you wont really be seeing this situation to be good for the business but for some natural humanitarian act or being just too concern then it would really be considerable.
Even myself would definitely not make out any decision against the worker who do show off some concern but it would definitely tell him that it would be better if those advises would really
be said on a silent or private way on which it wont really be getting much  attention around or insider the casino.Its really natural for us to make out such reaction specially if we do see
that it is one of our relative or loved ones who are on such situation.Getting concern would really be that a human instinct behavior.

I would agree to your point of telling the worker to say the same thing in private instead in front of everyone.
This might create unwanted attention from other gamblers as well. May be the others start thinking about their families too.
This might steal away some of the business from the casino.

[dothebeats]

I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

Or probably already in huge debt which prompted his nephew to intervene and use the gambler's family on his argument against the habits of this man. It could be time too, but if the guy is filthy rich, do you think his nephew would even try to block his gambling habits if he's too worried about the gambler's family? It could be that this nephew is just preventing the worst thing that could possibly happen to this poor gambler's family, and I'm fine with that if I'm the manager, so long as it does not cause any scandal or issue within the casino.

[robelneo]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Only the casino owner or manager can do what the casino worker did, this casino worker should be fired or suspended, casino worker or employee has a code of conduct when they are inside the casino, and he violated that conduct that will give the casino a bad image and impressions from other clients or customers, customers are king in the casino they are the one putting in the money, the right thing is to talk to his uncle at the right place and the right place is their house.
About the gambler, every casino has a policy if talking to the gambler and not letting him in does not violate their policy and ban the gambler, but it should be reasonable, as it's going to leave a bad impression on other gamblers.

[molsewid]

That's a family affairs. If I am the manager I would listen to the story of my employee first before I make any decisions about it.
Ban the gambler? No. I am just the manager, the owner will fire me if I do that. Business is business and if he won't stop then it won't be the casino's problem as long as he is not making any scene. (loans with other gamblers, becoming a beggar)
I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

Indeed, as a person we can say that he is only concern to OP, but then as a casino manager he should be fired. A player's information should not be expose to public or it should be keep confidential, but then the manager keeps talking about his family that is not directly related to the game I think there's no information sheet that will ask you that thing so I think the manager get the news outside.

[Cling18]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Since the employee is the nephew of the gambler, I guess that will considered as a family issue. I will never fire someone who is just showing concern for his relative especially if the gambler's wife has just given birth to a twin. That's just a normal reaction from a nephew who is worried about his uncle. I will never intervene and let them talk about the issue.

[Beparanf]

That's a family affairs. If I am the manager I would listen to the story of my employee first before I make any decisions about it.
Ban the gambler? No. I am just the manager, the owner will fire me if I do that. Business is business and if he won't stop then it won't be the casino's problem as long as he is not making any scene. (loans with other gamblers, becoming a beggar)
I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

Indeed, as a person we can say that he is only concern to OP, but then as a casino manager he should be fired. A player's information should not be expose to public or it should be keep confidential, but then the manager keeps talking about his family that is not directly related to the game I think there's no information sheet that will ask you that thing so I think the manager get the news outside.

First of all, OP is not the employee but rather the one who is nosing on someone issue inside the casino. He is just narrating the experience that he saw on the casino when he visit. I agree on your logic since personal should be put behind if you are at work.

The choice that I understand was banning the gambler. Customer is always right and as manager, You should prioritize managing the business and its profitability so its obvious that banning the gambler is already out of the picture on this matter. If I where the manager, I will talk to my employee to settle the issue of work since firing him will just escalate the issue further.

[3meek]

I think every establishment has certain rules for each employee, especially those relating to communication with customers... You can kick a drunk or suspicious person out of a casino, but advising someone to leave a casino because they are losing is unprofessional... From a management point of view, such an employee who deprives the casino of potential profits should be fired...

[Cookdata]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

The attendant knows that gambling is not for him, but he lacks the self-awareness to call a spade by quitting when things aren't going well for him because he is already addicted to gambling. I know that there is no family in business, but when it comes to profit-making, you just have to be considerate and have this human pity. There is not a shred of truth in what the attendant said to him, he failed to take into account his family back home even after his wife gave birth to twins, he ought to quit since it is not working for him.
As a manager, I wouldn't fire her, that kind of guy doesn't play with big money, they are always in debt even with the little they play but I will caution him with a strict warning so that he doesn't repeat every time for other customers.

[eightdots]

If we approach it professionally, we may need to be fired. But money shouldn't be everything for a business. Even if it's a casino. Emotionally speaking, maybe he could have prevented a family from falling apart. So I see it as an admirable act. But getting emotional isn't for every business. It is a subject with two different aspects. If it were me, I might not know exactly what to do.

[BitcoinAccepted]

There will undoubtedly be much more atmosphere in a land casino. But if you're alone and you want to gamble, and you don't have anyone who wants to go with you, then you don't go to a casino in the city so quickly. Then it is easier and earlier to take a gamble online of course. I think the land-based casino gambling industry has been hit hard because most of the money goes online anyway. You don't walk into a casino with 100k that quickly. On the internet this is a lot easier and faster and the threshold is much lower to bet high.

[lionheart78]

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

A casino worker can't just ask the casino manager to exclude that person from entering the casino. Why should a casino do that if that's their customer? The person involved is not even doing some illegal things or having a bad attitude toward that casino. It's just that an alarming thing happened because the worker yelled at that person that caught the attention of anybody.

It's not just a casino worker though, it's a relative of the person so he knows what is going on with that guy. Of course it's business for them, if he losses everything in their casino's good, but at least let their casino worker explain and maybe they will have some sympathy or maybe tell their casino worker what will be the best recourse of action (intervention, gambling rehab etc..).

But the thing is, that worker is possibly on duty or is wearing the Casino uniform.  The offensive action of an employee towards a client/player is a serious matter.  Regardless of the relation of the person to the player, as long as he is on duty, he must show professionalism.  He can talk to the manager or Casino admin to ban his relative and not just yell out embarrassing the guy.  That employee's action can tarnish the Casino's reputation and might cause damage to the image of the casino.  There is a far more peaceful way of dealing with that player but the employee just chose to be unprofessional at that time.

[edgycorner]

Honestly, it will be a hard decision to make for me.
The gambler is a regular customer of the casino and is not breaking any rules. If the casino manager fires the casino worker, he could be seen as being unsupportive of his employees. If he bans the gambler from the casino, he could be losing money on business.

But most people would fire the worker, without thinking twice.

[Davidvictorson]

But the thing is, that worker is possibly on duty or is wearing the Casino uniform.  The offensive action of an employee towards a client/player is a serious matter.  Regardless of the relation of the person to the player, as long as he is on duty, he must show professionalism.  He can talk to the manager or Casino admin to ban his relative and not just yell out embarrassing the guy.  That employee's action can tarnish the Casino's reputation and might cause damage to the image of the casino.  There is a far more peaceful way of dealing with that player but the employee just chose to be unprofessional at that time.

I agree with you. For the other customers at the casino who may not have had the time to ask what the issue was, they would have quickly jumped to the conclusion that this is how the casino treats its customers. Besides there are better way to handle issues like than yelling out at a customers no matter if the person is family. I am sure at the end this isn't effective in preventing his uncle from gambling even if he gets a ban. He may likely move to the next casino and continue from where he left off.

[chaser15]

I confused on what happened to the employee. The story is exciting.

I hope OP will able to know the next part of the story. We will now see if the casino manager fired that employee, or given a penalty, or totally just a fair warning and the employee is still reporting to duty after the incident. The manager here will gives us a good reference if the same thing happened if ever we are playing at physical casinos by any chance.

I'm sure there's a wild argument and discussion happened between the gambler and the nephew on their home.

I will expect that they able to settle it peacefully on their home without going too far.