My Recent Experience at a Land-Based Casino

[stadus]

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. 

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

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[South Park]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If I was the manager of the casino, I will not fire my worker but I'll tell him privately not to yell gambler like that. It can be done politely and privately so it will have a better situation for the whole casino. About the gambler, it depends on the policy of the casino. As I have no idea about the policy of the casino for such case, I cant say anything how to deal with the gambler but I think banning the gambler from visiting the casino wont help him as he can move to other casino. We do not even know about the actual financial status of the gambler. Even if he keeps losing everyday but it does not mean that it is a problem for the gambler.

Without a doubt he did not managed the situation with the necessary tact that the situation required, however we do not know the whole circumstances behind it, it seems they were relatives and he was worried about the behavior of this gambler in particular and he could not contain himself anymore, however as you said I think it would be a mistake to fire him and at most I think he should be taught how to deal with difficult customers so something like this does not happen again.

[Mahanton]

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. 

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

You should really be that mindful when it comes to your actions specially that you are in your workspace or simply on where you do get your income from which it would really be just normal that you should
be careful because it would really be putting at risk on losing your work just because you do make such act but its not really something surprising for someone to be that in concern specially
if its your relative or loved ones who are really that getting involved with gambling addiction but you should really mind off about trying to set out on appropriate way
on which you wont really be creating up some noise around because its a business and making such action will really make out some effect which you would be putting yourself on risk.

[TimeTeller]

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players.  

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

You should really be that mindful when it comes to your actions specially that you are in your workspace or simply on where you do get your income from which it would really be just normal that you should
be careful because it would really be putting at risk on losing your work just because you do make such act but its not really something surprising for someone to be that in concern specially
if its your relative or loved ones who are really that getting involved with gambling addiction but you should really mind off about trying to set out on appropriate way
on which you wont really be creating up some noise around because its a business and making such action will really make out some effect which you would be putting yourself on risk.

Maybe, he can be discreet in approaching his relative about his situation.
There's no need for everyone to hear what he is saying to that person.
Unless, everyone in that area knows everybody, which you can be comfortable in talking to others even if they hear it.
Because if you don't know them, it may create a different outlook on what's happening to them.

[fortunecrypto]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If you're in a business establishment that you're working with you will obey and see to it that you are following guidelines on how to treat customers because, in a casino, the customer is king and they are the ones who make the money coming in, and what the waiter did is unethical and unfair for the casino, so yes he deserves to be fired for doing something that should be done personally, this is a casino and the all of its employers should not discriminate anyone, about the gambler I will not ban him because if I do he will just look for another casino to play but will talk him out of minimizing gambling.

[Pierre 2]

I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

[goldkingcoiner]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If I were the casino manager I would want to fire the casino worker for interfering with my business but I am afraid there would probably be laws which prevent me from doing exactly that because I am not sure if it would be considered as wrongdoing by the court. In fact the court may see it in a positive light, like he was trying to prevent a gambling addict and a new father from a gambling addiction or something.

From a humane perspective the worker is probably right to tell him off. From a business perspective... Not so good.

[ethereumhunter]

I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

[freedomgo]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If I were the casino manager I would want to fire the casino worker for interfering with my business but I am afraid there would probably be laws which prevent me from doing exactly that because I am not sure if it would be considered as wrongdoing by the court. In fact the court may see it in a positive light, like he was trying to prevent a gambling addict and a new father from a gambling addiction or something.

From a humane perspective the worker is probably right to tell him off. From a business perspective... Not so good.

I think there is no need for this thing to get as far into court hearings, the management and the employee can settle what happened in the same day maybe after his shift and if the managements decides to fire the employee for misconduct then I think a court won't be needed as the management as all the power to fire an employee as long as it is a reasonable reason.

But if I were a manager, the employee deserves a 2nd chance because his actions is reasonable as well because he's just preventing his uncle to engage in the activities because he is needed by his wife.

[Boristhecat]

If I were the casino manager I would want to fire the casino worker for interfering with my business but I am afraid there would probably be laws which prevent me from doing exactly that because I am not sure if it would be considered as wrongdoing by the court. In fact the court may see it in a positive light, like he was trying to prevent a gambling addict and a new father from a gambling addiction or something.

From a humane perspective the worker is probably right to tell him off. From a business perspective... Not so good.

As far as I know, in almost all countries casinos are in a "special position" in relation to customers and employees. For example, a casino may not let a person in without explanation, it was originally invented against scammers and still works. I heard something similar about the croupier - if the casino, for some reason or without it, does not want a particular croupier to work, then it fires him without any problems. These are the features of the business.

[Smartvirus]

Fire, no.  Obviously that's a unique situation and probably a conflict of interest.  The gambler probably had a known area or game he liked to play I would just make sure the employee wasn't working that section of the casino.  Can't blame the employee for speaking up to his family, it's not like it was just a random gambler.

Your definitely right and I think your take in this is definitely what I would do if I were in the shoes of the casino owner. Its a unique situation and only normal for one to get emotional over the welfare of a family member. It might look as though she is withholding the house from asking for some extra profit off him but, she's got to take care of her family at most. That's what she works for isn't it? If it gets bad, some of her funds would be needed for the welfare of them mum and twins. Not obligatory though but, just to as support.
So yeah, I would change her to a different section to avoid more contacts and the casino runs as expected.

[Mahanton]

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players.  

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

You should really be that mindful when it comes to your actions specially that you are in your workspace or simply on where you do get your income from which it would really be just normal that you should
be careful because it would really be putting at risk on losing your work just because you do make such act but its not really something surprising for someone to be that in concern specially
if its your relative or loved ones who are really that getting involved with gambling addiction but you should really mind off about trying to set out on appropriate way
on which you wont really be creating up some noise around because its a business and making such action will really make out some effect which you would be putting yourself on risk.

Maybe, he can be discreet in approaching his relative about his situation.
There's no need for everyone to hear what he is saying to that person.
Unless, everyone in that area knows everybody, which you can be comfortable in talking to others even if they hear it.
Because if you don't know them, it may create a different outlook on what's happening to them.

For his relative side then it would be ending up on impressions that he had been put to shame because we know that whenever we do see an addicted person then we would always be ending up
on having unpleasant impression towards that person which he might end up on scolding or  being angry with his relative that do works on the casino.Its never been appropriate
if you do have that kind of approach because even we are addicted towards things, we arent that dumb on not to feel out being ashamed whenever you do say personal
things attached to his life into the public which is something not that ethical to be done.

[freedomgo]

Fire, no.  Obviously that's a unique situation and probably a conflict of interest.  The gambler probably had a known area or game he liked to play I would just make sure the employee wasn't working that section of the casino.  Can't blame the employee for speaking up to his family, it's not like it was just a random gambler.

Your definitely right and I think your take in this is definitely what I would do if I were in the shoes of the casino owner. Its a unique situation and only normal for one to get emotional over the welfare of a family member. It might look as though she is withholding the house from asking for some extra profit off him but, she's got to take care of her family at most. That's what she works for isn't it? If it gets bad, some of her funds would be needed for the welfare of them mum and twins. Not obligatory though but, just to as support.
So yeah, I would change her to a different section to avoid more contacts and the casino runs as expected.

Because that is the right thing to do and firing the said employee won't solve the issues because the owner or manager will just make the life of the employee worsen. But the employee should also deserved to be warned because even if that man is his relative or his uncle, the employee's actions is still not justifiable because the employee should still be professional enough not cause any misconduct in the premises.
There is a correct approach in the situation but I understand that the employee didn't mean it, that's why a warning will be fair enough rather than firing the employee.

[Kasabus]

I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

That is a different case with a different story because as for the OP's story, the shouted gambler is the uncle of the employee and there's a reason why the employee didn't hold his patience because the wife of that same uncle has recently given birth and his presence is frankly needed because the wife is much weak and vulnerable because of the labor she had been through. Surely, it could affect the casino because the other customers are not informed about that and they are shocked why the employee shouted but that incident can be talked by the management too.

[dunfida]

I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

That is a different case with a different story because as for the OP's story, the shouted gambler is the uncle of the employee and there's a reason why the employee didn't hold his patience because the wife of that same uncle has recently given birth and his presence is frankly needed because the wife is much weak and vulnerable because of the labor she had been through. Surely, it could affect the casino because the other customers are not informed about that and they are shocked why the employee shouted but that incident can be talked by the management too.

Being impulsive sometimes cant really be avoided on some certain conditions or situations which you cant really that resist on making some actions even though you do know it wont be appropriate and would really be

putting yourself or your work at risk because being scandalous wont really be that good for any business around which it would really be just normal that management would really be imposing whether a warning or would
be completely be fired immediate after you have done such thing because anything that could affect their business is something that wont be appealing into their eyes but we dont know on what would be their decision.
So if you are a worker no matter what kind it is then you should set aside personal things so that you wont really be making such action.

[coolcoinz]

I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

If they have close relations as a family it's pretty normal. They'd be more open and straight towards each other.
If we were talking about two strangers the yelling might be out of place, but families tend to resolve matters in a more direct way.

I wouldn't fire the guy if he were my employee, but I'd remind him to deal with these things at home because any disturbance is always bad for business.
A business that sells entertainment will never kick out a guy who seeks it. Saying that they care about customers sounds strange in this case. They care about teh customers and that's why they offer transparent and secure place to gamble, not because they worry about the finances of their clients.

[johhnyUA]

If they have close relations as a family it's pretty normal. They'd be more open and straight towards each other.

If you running a biz, this is not normal. Family you or not, for people outside of your relations it will look very depressingly. So because of that biz trying to look happy and pleasurable at all costs. In my city, in some clubs a lot of things were forbidden, just because owners didn't want to create such bad feeling to it;s visitors.

[LUCKMCFLY]

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. 

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

What happens is that when there is money at stake, everything can change, even feelings like family or even as a couple is something else, it does not enter into this, it is why clear stories keep friendships and at work they cannot be be mixing any type of feeling or anything because that usually has a negative impact on the business, and that happens in every business, it must be respected and everything must be paid, and with respect to the worker, I consider that you always have to give an opportunity and more so when the person does not receive any type of training, in every job one must receive training and more so when there is money, I think there should always be a second chance.

[noormcs5]

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. 

I think this is a very unfortune incident that happen with OP in a physical casino. Everyone will behave differently to this act because some people have more tolerance as compare to others who can become hyper quickly.

By the way, online casinos are better in this way that no one can shout at you and no one can stop you from gambling. You are on your own with full freedom.

[coupable]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

The question would be much better if it was what if you were the owner of the casino and not the manager. The manager is an employee in all cases and can deal emotionally with the subject and agree to deal with the situation as a special case, and if I were the manager, I would prevent that man from entering if his condition worsened. At least I don't like him to get worse in front of me and to go somewhere else to destroy himself.
But if she is the owner of the casino, I certainly do not invest my money to take into account people's psychological and financial conditions. This is not my duty anyway. Everyone is welcome, and I have no interest in their situation and I do not want to know anything about them, and one of the terms of the assignment is to cancel all feelings with clients during work. Whoever wants to advise his relatives, let him do so outside working hours. Imagine you own a bar and every good customer gets drunk every night in your bar. You advise him to stop drinking alcohol because it is not good for his health. This would be the most failed investment ever.