Don't use Bitswap.kr

[juffer]

Just wanna warn you. I used this service a long time and everything was running fine but then one of my transaction was successfully exchanged but is still shown as "processing". I started a new exchange because the old one was completed for me but the new exchange from BTC to XMR is still not processing since 24-06-2022.

I tried to contact the support several times from different email adresses but there's no reaction.

Best regards

[acroman08]

Just wanna warn you. I used this service a long time and everything was running fine but then one of my transaction was successfully exchanged but is still shown as "processing". I started a new exchange because the old one was completed for me but the new exchange from BTC to XMR is still not processing since 24-06-2022.

I tried to contact the support several times from different email adresses but there's no reaction.

Best regards

wait, so there was already an issue on your previous transaction but you still decided to start a new one? anyway, I found a Facebook page that says "bitswap" but it was riddled with fake reviews, other than that I can't really find any information about the website(which I always think is suspicious).

have you tried contacting them on their kakao talk account?

[logfiles]

wait, so there was already an issue on your previous transaction but you still decided to start a new one?

No, he says the previous transaction was successful, so he made another one right after, which ended up not getting processed


OP, you might wanna create a much better scam accusations with more details. Follow this guide https://bitcointalk.org/index.php?topic=260073.0

[BitcoinGirl.Club]

Just wanna warn you. I used this service a long time and everything was running fine but then one of my transaction was successfully exchanged but is still shown as "processing". I started a new exchange because the old one was completed for me but the new exchange from BTC to XMR is still not processing since 24-06-2022.

I was not familiar with the TLD until I checked whois database. The site is two years old and I do not think this should be a factor to trust them either. How reputed they are in their targeted audience?

OP, you might wanna create a much better scam accusations with more details. Follow this guide https://bitcointalk.org/index.php?topic=260073.0

I think OP does not want to post his addresses in public domain. XMR users are sometimes paranoid about their privacy or OP would go with better options like reputed crypto exchanges. Interestingly in the partner section for BitSwap, I see Binance which gives me a tick that they use Binance to exchange coins.

[Jawhead999]

This is why I never consider swap services that claiming to be decentralized is fully 100% decentralized, if it's decentralized, how can your transactions isn't delivered to you and seems they're holding your coins just like how centralized exchanges hold on their hot wallet.

Looking for Bitswap partners



I don't find those sites partnered with Bitswap.kr on their own sites, I think Bitswap is pretending to partnered with those 4 sites while the truth they're not.

https://criptointercambio.com/en
https://fox.exchange/
https://changelly.com/partners
https://binance.com

[SFR10]

I started a new exchange because the old one was completed for me but the new exchange from BTC to XMR is still not processing since 24-06-2022.

I tried to contact the support several times from different email adresses but there's no reaction.

After visiting their "How it works" page, it's quite clear that they're just an exchange/swap aggregator, so you should try contacting the platforms that are listed as their partners ^{[even though they're clearly lying about having a partner]} and see if they have anything to do with the swap in question.
^{Note: I'm not implying that I'm ruling out the possibility of them being a bunch of scammers!}

[juffer]

I have successfully received the first exchange-amount of the previous order but the status was still shown as "processing". I thought it takes a few minutes to update the status so I opened the next trade.
When I click on the KakaoTalk button it says that the chat room was deleted.

http://puu.sh/JaoY4/8f7de88697.png

[logfiles]

When I click on the KakaoTalk button it says that the chat room was deleted.

That's sad to know.

I personally suggest you make a proper scam accusation. What Kind of support goes silent for over 2 weeks with no clue on when your money is going to get sent, that's if there is even a chance.

[Bitswap Support]

Hi there, OP!

Sorry to have not noticed your post sooner. If you're still struggling with that transaction, please share your full story (and more importantly, the Transaction ID) with us here in DM or at support@bitswap.kr
We'll be happy to investigate this with you anytime, and perhaps resolve it quickly. Thanks in advance!

For now, we wish you a great day and are looking forward to hearing from you soon!

[Shishir99]

Hi there, OP!

Sorry to have not noticed your post sooner. If you're still struggling with that transaction, please share your full story (and more importantly, the Transaction ID) with us here in DM or at support@bitswap.kr
We'll be happy to investigate this with you anytime, and perhaps resolve it quickly. Thanks in advance!

For now, we wish you a great day and are looking forward to hearing from you soon!

Welcome to the forum.
You are 3 years and 5 months late here. But good to see that you guys created an account in this forum and want to help users with issues. I am glad that you want to address an old issue which is positive. Unfortunately, the last time OP logged in was May 28th. So he is pretty much inactive. I would suggest you create an announcement thread for your service on the Exchange board. Here is the link to that board https://bitcointalk.org/index.php?board=223.0

Consider taking a Copper membership so you can images and links. You can buy copper membership here https://bitcointalk.org/index.php?action=credit;promote

[logfiles]

Hi there, OP!

Sorry to have not noticed your post sooner. If you're still struggling with that transaction, please share your full story (and more importantly, the Transaction ID) with us here in DM or at support@bitswap.kr
We'll be happy to investigate this with you anytime, and perhaps resolve it quickly. Thanks in advance!

For now, we wish you a great day and are looking forward to hearing from you soon!

Funny that you come back here several years after this thread was opened, claiming you didn't see it then. By the time OP opted to complain here, it means he tried to contact you through several means, of which you didn't even bother to help him.
Now here you are pretending you care.

Any serious trader shouldn't trust your exchange. Your customer support is completely incompetent

[juffer]

UPDATE: They sent me a reply to my email on 12/16/2024 (3 months delay to my last email reply, 2-3 years after my first support request) which included the transaction id of the outgoing tx. I didn't mention it until now. So I tried to enter the tx hash to one of the wallets which I could have used (it doesn't sync the full blockchain so I have to enter the tx id of every incoming transaction bv hand). And it worked! I was able to get my funds back, unbelievable. I'm so confused, but happy 

[albon]

UPDATE: They sent me a reply to my email on 12/16/2024 (3 months delay to my last email reply, 2-3 years after my first support request) which included the transaction id of the outgoing tx. I didn't mention it until now. So I tried to enter the tx hash to one of the wallets which I could have used (it doesn't sync the full blockchain so I have to enter the tx id of every incoming transaction bv hand). And it worked! I was able to get my funds back, unbelievable. I'm so confused, but happy 

Glad to hear you've now been able to recover your funds. You can change the topic title and add "RESOLVED" at the beginning of the title.

Their support was indeed extremely slow in providing you with the transaction ID, and if they continue this behavior, people will use other alternative platforms instead, as they could have spared you all this waiting.

It’s good that you kept trying and didn’t give up until you managed to obtain the transaction hash in question and meet their requirements.

[logfiles]

UPDATE: They sent me a reply to my email on 12/16/2024 (3 months delay to my last email reply, 2-3 years after my first support request) which included the transaction id of the outgoing tx. I didn't mention it until now. So I tried to enter the tx hash to one of the wallets which I could have used (it doesn't sync the full blockchain so I have to enter the tx id of every incoming transaction bv hand). And it worked! I was able to get my funds back, unbelievable. I'm so confused, but happy 

I am glad you got back your funds, that the amount of time you had to wait for the issue to be resolved is crazy! 3 years is no joke. I hope you stopped using the service but supposing you urgently needed the funds for something very important. Would they have compensated you for the delay?