Don't use Bitswap.kr

Just wanna warn you. I used this service a long time and everything was running fine but then one of my transaction was successfully exchanged but is still shown as "processing". I started a new exchange because the old one was completed for me but the new exchange from BTC to XMR is still not processing since 24-06-2022.

I tried to contact the support several times from different email adresses but there's no reaction.

Best regards

Quote from: juffer on July 08, 2022, 04:15:54 PM

wait, so there was already an issue on your previous transaction but you still decided to start a new one? anyway, I found a Facebook page that says "bitswap" but it was riddled with fake reviews, other than that I can't really find any information about the website(which I always think is suspicious).

have you tried contacting them on their kakao talk account?

Quote from: acroman08 on July 08, 2022, 05:09:33 PM

wait, so there was already an issue on your previous transaction but you still decided to start a new one?

No, he says the previous transaction was successful, so he made another one right after, which ended up not getting processed

OP, you might wanna create a much better scam accusations with more details. Follow this guide https://bitcointalk.org/index.php?topic=260073.0

Quote from: juffer on July 08, 2022, 04:15:54 PM

I was not familiar with the TLD until I checked whois database. The site is two years old and I do not think this should be a factor to trust them either. How reputed they are in their targeted audience?

Quote from: logfiles on July 08, 2022, 09:20:37 PM

OP, you might wanna create a much better scam accusations with more details. Follow this guide https://bitcointalk.org/index.php?topic=260073.0

I think OP does not want to post his addresses in public domain. XMR users are sometimes paranoid about their privacy or OP would go with better options like reputed crypto exchanges. Interestingly in the partner section for BitSwap, I see Binance which gives me a tick that they use Binance to exchange coins.

This is why I never consider swap services that claiming to be decentralized is fully 100% decentralized, if it's decentralized, how can your transactions isn't delivered to you and seems they're holding your coins just like how centralized exchanges hold on their hot wallet.

Looking for Bitswap partners

I don't find those sites partnered with Bitswap.kr on their own sites, I think Bitswap is pretending to partnered with those 4 sites while the truth they're not.

https://criptointercambio.com/en
https://fox.exchange/
https://changelly.com/partners
https://binance.com

Quote from: juffer on July 08, 2022, 04:15:54 PM

I started a new exchange because the old one was completed for me but the new exchange from BTC to XMR is still not processing since 24-06-2022.

I tried to contact the support several times from different email adresses but there's no reaction.

After visiting their "How it works" page, it's quite clear that they're just an exchange/swap aggregator, so you should try contacting the platforms that are listed as their partners ^{[even though they're clearly lying about having a partner]} and see if they have anything to do with the swap in question.
^{Note: I'm not implying that I'm ruling out the possibility of them being a bunch of scammers!}

I have successfully received the first exchange-amount of the previous order but the status was still shown as "processing". I thought it takes a few minutes to update the status so I opened the next trade.
When I click on the KakaoTalk button it says that the chat room was deleted.

http://puu.sh/JaoY4/8f7de88697.png

Quote from: juffer on July 10, 2022, 05:44:47 PM

When I click on the KakaoTalk button it says that the chat room was deleted.

That's sad to know.

I personally suggest you make a proper scam accusation. What Kind of support goes silent for over 2 weeks with no clue on when your money is going to get sent, that's if there is even a chance.