bitdice delaying everything they can to kyc and withdraw

[coin-investor]

every complaint on askgamblers is about my problem aswell extremely slow withdrawls and live supp telling people to be patient i hope to get all my money this weekend and yes indeed only 1 conformation for deposit

It's good that you made us all aware of this, so it's up to their players to accept the delay as long as they are getting paid, or for new players to choose a casino that will not delay their withdrawal, many players experienced this not only on new casinos but even on reputable casinos, but at least players should get an update if there are delays in withdrawal so they know what to expect in case they made a withdrawal and they will not panic.

[pawanjain]

every complaint on askgamblers is about my problem aswell extremely slow withdrawls and live supp telling people to be patient i hope to get all my money this weekend and yes indeed only 1 conformation for deposit

As long as you are getting your withdrawals processed you are on the safe side.
But keep updating this thread with your status because this says a lot about the site.
Also, did you try contacting their staff on this forum as yahoo mentioned ? May be they will help you in fasten up the process.

[adzino]

Started playing at bitdice. Seemed fun at first.

I deposited 50$, won in the whole session 750$,  super excited but then I saw chats coming in that withdrawals took 20 days or ppl didn't get conformation emails on withdrawals, so I got scared.

I withdrew 750$ and after 4 hours I got asked for kyc. I instantly send the documents and it has been 80+ hours and kyc hasn’t even been completed.

Live support keeps saying they’ll ping the team but nothing happens. Payment team also said they didn't receive my proof of funds which I send 6 hours before that as asked.

They keep making up reasons to delay the whole process and keep telling me to wait 24h and I'm sick of it.

KYC confirmation shouldn't take more than 5 days. In fact, most of the casinos can instantly verify your identity if they are using some good identity verification service. Most likely the support team can't reach their own staff. And what is more weird is that they are asking for source of funds. Lol who asks for the source of fund of $50? Clearly making excuses for some reason to delay withdrawals.

[ugottabet]

how to i do that wap

[Slow death]

they have 1 guy processing all withdrawls and he only comes on on the weekend apparently they told me (the players) that 50$ withdrawls go faster so i did 15 of 50$ hoping for the rest soon

this is something very dangerous, if a casino can't even pay 750$ quickly then this type of casino people need to avoid using it, imagine if you had won 10,000$? how many years would it take to remove? and that if they really let you withdraw. In my opinion, all the laps they are giving you to pay may be that they don't have a lot of funds and as they saw that you managed to make 50$ to become 750$ so this must be irritating them. if you manage to withdraw all your money don't use this casino anymore for your own good. because we have seen in this forum many people coming here to complain about casino X and Z and after they solve the problem they continue using the same casino

[ugottabet]

its been 6 hours only the 3/15 got processed i dont know how this forum works and i dont know how to contact staff

furthermore the thing about this casino is also 1 guy who handles kyc and withdrawl they advertise with instant withdrawl but if you go deeper into the site it says up to 72h wich also isnt correct

they have bonusses on your account like cashback or crystal boxes wich dont exist anymore

it just seems like its a casino thats run by 4 people with 200-300 people online constant

people there adviced me to do under 50$ withdrawls bc that would be faster but now suddenly its longer because i made so many of them

live support has no authority at all all they can say is ill ping the team be patient

been there a week total now and seen 3 people not get their deposit for 2 days eventhough confirmed

i just wanna get out of there man with my money and never look back

[ugottabet]

UPDATE spoke to live support the only person of that team actually helpfull and willing to help and he said

so im guessing my kyc is good now but i dont understand why they would only pay 3/15 of my withdrawls


Ahmad profile
Yes, as per the update you will receive your all money in 1-2 days.


oh they updated u?


Ahmad profile
Yup, It was in the update section. We all customer representation can see it. I just came on the shift, so just checked it.
alright any idea if its gonna be all at once

Ahmad profile
They just said that the user will receive it in 1-2 days.

ahmad being the only good live support employee there

i cant believe a casino that has overall ratings of 7+ on askgamblers casinoguru and casinomeister is this cruel and horrifiying

[ugottabet]

also i wanna thank everyone of you that replied to this alot you are the only people that actually responded and gave advice and took me serious if any proof or anything is still wanted i have it all screenshotted

[ugottabet]

just recieved another 3 it sucks though im glad im getting them but because of the wait total amount has gone down to 650$

[ugottabet]

i just checked the day i withdrew ltc price was 64$ its now 53$ so a total of 140$ less will be given to me thats absurd

[Haunebu]

This is absolutely messed up. I seriously hate it when casinos pull this shit in order to try and recover their losses. It's pathetic and petty. Popular casinos never stoop to these levels since reputation matters a lot to them.

More and more crypto casinos are forcing gamblers to provide their KYC in order to retrieve their funds which is the sad reality these days.

[Jemzx00]

UPDATE spoke to live support the only person of that team actually helpful and willing to help and he said

I think the reason as to why he is probably helpful on your case is because there was an update regarding your concern on their system in which he provided to you.

I'm glad that your case has been sorted out and you have received a clear update on you situation. Hopefully, your withdrawal will be released within the specified time frame they've provided.

Also, If I were you, I'd stay away from that platform and never try to gamble there again. This is bad behaviour they are showing especially how they process things. Most platforms process KYC within the day or even before or after 1-2 hours. Also, by then your withdrawal should also be approved and process right away to avoid any delays as accusation like this could arise and damage their reputation. This shows that they don't care about their reputation.

[Eureka_07]

<snip>

This kind of waiting is really frustrating and takes out a lot of patience. I understand your issue very well and I can relate to you very much as I have experienced and seen this kind of treatment before. However, you have to consider giving evidences to support your claim.
Goodluck.

UPDATE spoke to live support the only person of that team actually helpful and willing to help <snip>

Great, I hope that this is your last waiting time in order to receive your withdrawal. And also they should explain why they will only be paying you a 1/3 of your requested wd.

[ugottabet]

UPDATE they seem to be processing them i got 7/15 sofar just sucks that i have the idea that bc the price of ltc was high on time of withdrawl they delayed it till it went down to gimme 140$ less

[acroman08]

-snip

would you mind sharing screenshots of your withdrawal requests and your conversations with their support? also sharing your screenshots would make it far easier for members to believe and support your complaint.

so im guessing my kyc is good now but i dont understand why they would only pay 3/15 of my withdrawals

would you mind clarifying the highlighted part? when you said 3/15, do you mean 3 out of your 15 withdrawal requests? if so, have they given you a reason as to why they will only pay 3 of the 15 withdrawal requests you made?

[ugottabet]

yes it was 3 out of 15 withdrawl requests i devided the 750$ into smaller withdrawls because users told me when i first came there that withdrawls under 50$ took less than an hour to process and i honestly got no one to ask the live support will only say that they dont know and its being processed and there is no one else to talk to

the guy that handles withdrawls and KYC username: mysterio doesnt reply to pm's and neither does Elon (i think the owner)

i will gyazo screenshots now fair warning its gonna be a list

[ugottabet]

sorry for the long list i got way more but please specify if you want proof of anything else also the withdrawls dont show up on your account on the website untill they are processed u only get an email to confirm them once again sorry for the list and if anything else is needed to be shown please do ask

https://gyazo.com/687631200fafd16007ded541d6acf384
https://gyazo.com/bf2319725441a7d4884ce657a4174a6a
https://gyazo.com/f3c135fbee67caaa397b3a5ab6d3695e
https://gyazo.com/e2e0458c7acaf167bfba3a2d619c4c03
https://gyazo.com/a46c2e247900a490bf1598f7511f0c3a
https://gyazo.com/c98b090ec892b18b873cc866c0033f3d
https://gyazo.com/aca2c2ad5962f17067cb0ab4e4e743f6
https://gyazo.com/988059de9bddc76cb0a3259b36aecd1c
https://gyazo.com/7e9bcf73511d086692bc72ee1e19a692
https://gyazo.com/d5ab53505ec2a95ea699b5012e54bbae
https://gyazo.com/e73d642a9d9b8832a461d4a049927195
https://gyazo.com/0852e3154ac4df68881938f052e4c5dd
https://gyazo.com/274bac4e21d78bac3250dd952d1fa710 ( the picture in this one is my id being send for obv reasons not showing that)
https://gyazo.com/e350248f7242328476444b13592e12ae
https://gyazo.com/e0257c6b17f391cba59c0f9196aab6a9
https://gyazo.com/b8158f2bb767bd9cf94338accf3b21e5
https://gyazo.com/d7872fa30b0c756fad0604f1694679b4
https://gyazo.com/d188d32608a0f82b60823b1050dce596
https://gyazo.com/2694a2d41de2995402102a49190873c4
https://gyazo.com/a815c654cb11fcb7f36be43fa05c3d63

[lionheart78]

It looks like Bitdice is out of the fund to pay players for their withdrawals.  Probably they are collecting funds from players who lose in the Casino and slowly paying people in line waitiing for their withdrawal to process.  @OP I think Bitdice is willing to pay but probably the fund is not available and they are patching the withdrawals with players' losses.  Just have patience since they had processed some of your withdrawals and promised to pay it in maximum 2 days.  If they failed to do so, you can do what yahoo adviced you.  Create a scam accusation in this board

[qwertyup23]

Started playing at bitdice. Seemed fun at first.

I deposited 50$, won in the whole session 750$,  super excited but then I saw chats coming in that withdrawals took 20 days or ppl didn't get conformation emails on withdrawals, so I got scared.

I withdrew 750$ and after 4 hours I got asked for kyc. I instantly send the documents and it has been 80+ hours and kyc hasn’t even been completed.

Live support keeps saying they’ll ping the team but nothing happens. Payment team also said they didn't receive my proof of funds which I send 6 hours before that as asked.

They keep making up reasons to delay the whole process and keep telling me to wait 24h and I'm sick of it.

Bitdice has been around since 2014 and I doubt that they would risk ruining their reputation due to a delay in withdrawals.

Since they explicitly mentioned that they will ping the team, the only thing that you can do right now is to wait. You have to give credit- their customer support service is active and present enough to take action on your issue. Since you also mentioned that the confirmation is already @ 7/15, you just have to wait and see what will happen from now.

[decodx]

I am quoting with proper formatting for easy reading. I'm not sure about the order of the screenshots, though.