Your Set Of Action When Your Account Face An Issue

[Maus0728]

- Document the error you are getting, especially if it involves a pop up message. By documenting, I mean taking screenshot or videos.
- Check and verify if there is a sudden change in TOS
- Contact the live support
- Switch browser. If the issue still persists, change your device and log in using it. If the error wont't budge..
- Ask the bitcointalk communitt or whatever forum they have including in-game chat
- Email them professionally. That would probably your last resort.

[Gozie51]

If your withdrawal is not active maybe you broke a rule or something but the best for you to do on this is seeking help from them through the team or the support with that you will be guided on what the problem for you is. Like you rightly suggested you can shot your case and attached that to the support and I think you will know the problem if you have any when they respond.

[mamesso]

This is what makes me always play in reputable casinos, when this kind of thing happens it can be easily solved. Taking screenshots as evidence needs to be done to maintain the nominal balance in the account, then attach it to them as proof when talking to them. There is nothing to worry about with incidents like this, because they will be happy to serve their members and immediately solve the problems they are facing.

[dothebeats]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Luckily I know most of the admins on the casinos I play on, so if I face an issue I'll hit them up on telegram. For the regular user, I would def take a screenshot to have in case balances are erased somehow and hit their live support to see what they want you to do next to help you solve your  issue.

This certainly helps big time since your request will be pushed and their support would certainly prioritize it if the admins were to inform them about your ticket. It would have been nice if casino's social media accounts are actively helping their users to resolve their concerns. It would be a lot faster than emailing and waiting for a response if they can do it on the spot.

[Doell]

Triple wager? it shouldn't be a problem for any casino or user, unless you do it on a different device and IP then the casino will be suspicious of this activity. So that you can withdraw it's actually not too difficult, you have to log in on the previous device and then the system will detect it is you.
For safety first take a screenshot then tell the casino support about this case, don't forget take a screenshot the conversation. If there is an unusual or unexpected problem then we have already a proof, but if it's just a glitch in their system and they can fix it quickly then we also have a proof the casino for the future. Screenshots are not only for complaints but also for claiming positive feedback.

[kamvreto]

Triple wager? it shouldn't be a problem for any casino or user, unless you do it on a different device and IP then the casino will be suspicious of this activity. So that you can withdraw it's actually not too difficult, you have to log in on the previous device and then the system will detect it is you.
For safety first take a screenshot then tell the casino support about this case, don't forget take a screenshot the conversation. If there is an unusual or unexpected problem then we have already a proof, but if it's just a glitch in their system and they can fix it quickly then we also have a proof the casino for the future. Screenshots are not only for complaints but also for claiming positive feedback.

screenshots can be a good alternative as evidence we have in case something goes wrong. But before that we also have to do a report first. If the casino is managed properly, reports will be responded to quickly and there will be solutions to the problems experienced. never had a failed deposit on my account and started sending a report, then a response was given in less than 24 working hours.

[YOSHIE]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,

I prefer to bet and gamble on casino sites that have representatives on this forum, of course sites that can be trusted and are responsible for withdrawals and wins.

I have experienced cases of withdrawals and double wins on gambling sites in this forum, (no need to mention the name of the gambling site), the first thing I did was contact the owner/team of the gambling site, Of course I will provide valid and reasonable evidence for them, for now what I experience is still normal and they act wisely.

Accusing, for me it's another factor, if needed, I mean the first solution is not solved.

[Jawhead999]

First I will try to reach the live support and also screenshots the whole discussion.
Second I will make a ticket about my issue and explain if I didn't done anything wrong.
The last way is making an accusation in this forum about that's casino since it's the way to make them aware about my case. Of course it's for casino who active in this forum and have good reputation. If it's 1xshit then it's useless to create an accusation since they wouldn't care anymore due to red tag and active flag.

[rahmad2nd]

I will use the live chat option if I have a problem with my account. asked about it and conveyed the problem that became my complaint. however, before i start the live chat option i have to take a screenshot as proof if something happened to my account.  Online casinos that have a good reputation will always answer every question from their customers, especially regarding complaints.

if something happens to your account and you haven't done anything wrong, you can do many options or create a thread on a gambling board or on a reputation board to discuss the problem you are experiencing, but before you exercise that option, it would be better if you contacted first on the service part of the online gambling site that you use, can be by live chat, making tickets, contacting it via telegram or whatever with the services available at the online casino.

btw so far I have never had any withdrawal issues with online casinos especially those which are reputable in our community.

[CryptoHeadlineNews]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

For the regular user, I would def take a screenshot to have in case balances are erased somehow and hit their live support to see what they want you to do next to help you solve your  issue.

Yes, you have a point there, because the first thing you need to do when you are face with situation like this will always be to take screenshots, which will equally serve as a proof of evidence incase your account gets banned or flag for violation of rules. Next will be contacting the live support team, who oversees all live transaction to request for an explanation, then if you aren't satisfied, last option will always be laying a complain on the scam accusation board

[Sirait]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

So far I have never had problems with withdrawals or accounts being frozen, but if it happened to me then of course the first thing I did was to contact the contact/live service of the gambling site. but when my complaint is slow in processing and the feedback provided is not there then what I do is post my problem on this forum, because it is the right thing.

[Fortify]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

In reality any gambler is at the mercy of whatever gaming company they are using and if the gambling company decides that you aren't a desirable customer for any reason then there is little you will do to change their mind. It really depends on the issue that you're talking about, if it's straight up like you should have gotten a promotion but it has not credited to your account, chances are if it is a good place and you did match the promotion rules then they will honor it - even these big systems get occasional glitches. If it's like your account has been limited because you made too much profit sport betting, then you're stuck and it's better to just move on than argue for it to be reviewed.

[KTChampions]

First of all, do not panic - first you need to re-read the ToS, the rules for withdrawing money and make sure that you are doing everything right, at least technically. I have been wrong many times in simple things, I know that everything needs to be double-checked by myself several times. If you didn’t get anything, then it’s worth looking through Google for how other people solved a similar problem. And if this has not given any result, it is worth disturbing the support service to resolve your issue. Practice shows that in most cases the user is mistaken, so it is best to start by trying to find your mistake yourself.

[qwertyup23]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Evidence is always king. In the event that you encounter any issue that should not happen regularly, take a screenshot and submit a ticket it to their customer service. If they have an active thread in this forum, also do notify them with your problem and provide all the necessary proof + evidence that will substantiate your claim and allegation.

It does not hurt to take a screenshot of every problem that you encounter. You have every right to fight for your funds if you believe you have been compromised or taken advantage off. There are lots of people who claim that a gambling website defrauded them (might be true or not) but they failed to submit and add any evidence to support their claim.

[Doell]

-snip-

screenshots can be a good alternative as evidence we have in case something goes wrong. But before that we also have to do a report first. If the casino is managed properly, reports will be responded to quickly and there will be solutions to the problems experienced. never had a failed deposit on my account and started sending a report, then a response was given in less than 24 working hours.

Usually the chat support will also ask for screenshots to proof so that the handling can be faster, the first thing to do it is screenshot for cases faced by gamblers, also to make it easier for us in the question and answer discussion session report. I think Screenshots are mandatory sir not an alternative because in this modern digital everything needs a proof, if not have it's just a false accusation.
edit
By the way at this moment I understood what the OP meant about "Triple wager" so we only placed one bet but the system detects that it is double ? Or can it be similar to a double deposit? if the problem is like that, the casino must be responsible for the system. Winning issues should be discussed with support, it could be winnings are paid in full due to users reporting bugs. Correct me if i'm wrong.

[batang_bitcoin]

Posting in the forum is like the last action that you can do if all of the options that you have is already gone. But before you post, unlike the others, you shall gather all of the evidence and provide them because if you're going to accuse a casino that didn't allow you to withdraw your money and you're at fault, you're just making a joke for yourself. I have read the same thing but some really are valid concerns that they're not allowed to withdraw due to the fault of the casino and the sad thing, some of those casinos are the ones that we look up to and think that they're one of the most reputable not just in the forum but also in the entire crypto casinos. Talk to them, sometimes it will just take you a couple of hours as they resolve your issue and there's no need to prolong that into thinking you need to post in most forum if you and they are cooperating to each other.

[m2017]

I had a different situation when I could not confirm the withdrawal of money from the balance of my online casino account. Of course, this is different from what you describe, but the essence is the same - the problem with the casino and what are the actions after that. My actions were to write to the manager's profile on bitcointalk, from which he regularly posts in the topic dedicated to their casino. I didn’t worry at all (this casino has been on this forum for a long time and values ​​​​its reputation) and I realized that the problem would be solved and I just needed to follow the manager’s recommendations. Therefore, it was only necessary to be patient. At that time, I didn't take any screenshots because it was not necessary, but in another situation, I would not neglect it. Sometimes, this turns out to be the only proof of your words and the correctness, therefore, it is better to play it safe and save all the data that may be useful in any problematic or controversial situation. If we hypothetically assume that I would do in the described situation, then I would try to contact the representatives of the casino through all communication channels and continue communication where I would have been answered first. I would prefer to resort to voicing my problem for the community on the bitcointalk only at the very last moment, if other channels of communication have not been successful or casino representatives are are plotting to fool me (this sometimes happens in unscrupulous casinos).

[BitcoinPanther]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

First of all I will get a screenshot of my account, the balance and the withdrawal request that is on hold.  Second, I will contact the support for inquiry and get the reason why my withdrawal is taking too long.  As much as possible I will avoid any conflicting action to escalate the event.  IF they wanted KYC, depending on the amount I am withdrawing, I may or may not comply.  And if ever I comply and nothing happen, I will still contact the support for the possible problem.  I will implement full patience in the issue and if it happens that the Casino just wanted to keep my money that probably that is the time to seek advice here in the forum.

[Viscore]

asking their live support first regarding the issue would be the best thing to do, then take screenshots of everything as a precaution. if they ignore you and the issue you encountered after asking them about it, then creating a post regarding the issue on bitcointalk to get exposure about what's happening is the best thing to do.

Yes. Everything should start first by asking their gambling’s site customer service because if they are responsible enough, they will find solution to your problem. However, if they suddenly block your account without prior notice, and do nothing about your concern, then posting about the gambling site in the bitcointalk forum should be your next step. This is not only to aware other players about the site, but you may also find similar problem and seek assistance on how their problems were solved.

[abel1337]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I'm playing on a casino that has a quality of being a reputable casino and if this situation happened to me, I will contact the live chat first if it's available but if it didn't I'll try their support first. I will send a screenshot and will question what's the problem why I'm on that situation. The shortly I can do is to make a research about past gamblers who experienced that situation and find any clue on what happened to them and what the results are, this can help me to get a head start on how to make a conversation with their support. I will surely check bitcointalk first as my first source since I've been here for a long time and the possibility is high that someone has posted their own issues here.