Your Set Of Action When Your Account Face An Issue

[TimeTeller]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

First of all I will get a screenshot of my account, the balance and the withdrawal request that is on hold.  Second, I will contact the support for inquiry and get the reason why my withdrawal is taking too long.  As much as possible I will avoid any conflicting action to escalate the event.  IF they wanted KYC, depending on the amount I am withdrawing, I may or may not comply.  And if ever I comply and nothing happen, I will still contact the support for the possible problem.  I will implement full patience in the issue and if it happens that the Casino just wanted to keep my money that probably that is the time to seek advice here in the forum.

I will do the same, take screenshots before anything else, even before filing a complaint or talking to their support.
Then, I will contact their support regarding my concern and be honest with the issue as much as possible.
I will also check their ToS if I haven't violated any of them. And think of the reasons why they are not letting me withdraw.
And if they haven't responded and I feel confident that I haven't violated anything, I will still wait for maybe few days.
But if nothing happens, then, maybe, it is high time to seek help from the forum, if in case they have thread here, I will also post my issue.

[samcrypto]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

First you have to come down and gather all details that you can get that you think can help to expedite your claim, the next best thing to do is to contact their support regardless if its live or not, but this is the best way to solve your problem. Posting here in the forum should only be your last resort because that is the only time you accuse the site of scamming you. Give some time for the site to reply on your concern and to address your concern because usually it takes time before you get an answer, again don’t panic.

[serjent05]

It is really worrying to have our funds on hold in a casino especially when the amount is huge.  We don't need to do drastic action to the point of harassing the staff and bad-mouthing them.  We should inquire with full respect so that we can get their sympathy (at least) and listen and take action on our case immediately.  If the problem can be solved on the platform, don't drag the problem on the other platform, it might worsen the scenario and there are casino that forbids dragging casino issues outside their platform which may result in a ban due to breach of TOS.  So I think, if ever this thing happen to me, I will deal with it with patience and full understanding and follow the necessary procedure to clear the misunderstanding.

[rhomelmabini]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Should be a screenshot of things that may helpful for the customer service support first and the rest will follow. I've been a CSR myself so the necessary stuff like screenshot, transactions, and even video to prove that it was from your account or proof that it is yours is really needed for them to review it. Posting here on bitcointalk wouldn't do that much afaik.

[crzy]

I experienced some problem before and posting here is not an option for me, I just contacted their support and wait for their response. I’m playing with the best site and I’m confident that they can address my issues right away, I just need to tell them everything and with proof as much as possible. There’s no need to panic if you know that you are on a good site, posting here wont help that much.

[Mahanton]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Better to make out some screenshot for some proofs then next you should reached out support and if they do neither doesnt respond  nor havent able to resolved
the issue even if you do know that you havent done something wrong then this is the time you would be putting up some scam accusations on this forum.
Of course you should set up some time or tries before on doing so because doing it directly would be a bit harsh on their part.Give them at least 24-48hrs
but the faster the better.

When you do know that you havent done something then it would be normal that you would able to prove out things without hesitation.

[agustina2]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

The usual approach of course is to talk with the site support and sees what will be their action.

I will give patience in waiting on my progress report. If I found their response is shit, I will give them more time to talk with them.

Last resort, posting the accusation here in Bitcointalk and will try to spam the site's wrong behavior towards their users.

[Heartilly]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

It's not appropriate to just cry here in the forum where no exact details yet from the site why you ended up on that problem. Sending a ticket should do first. Their response should include clear details of what happened. Maybe just a bug, a technical problem, and related things that are common. But if the reason is related to violating their TOS, it should be clearly explained why. If you found the response not satisfying, then you can now create a thread here for discussions related to that matter.

[AicecreaME]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

First of all I will get a screenshot of my account, the balance and the withdrawal request that is on hold.  Second, I will contact the support for inquiry and get the reason why my withdrawal is taking too long.  As much as possible I will avoid any conflicting action to escalate the event.  IF they wanted KYC, depending on the amount I am withdrawing, I may or may not comply.  And if ever I comply and nothing happen, I will still contact the support for the possible problem.  I will implement full patience in the issue and if it happens that the Casino just wanted to keep my money that probably that is the time to seek advice here in the forum.

I will do the same, take screenshots before anything else, even before filing a complaint or talking to their support.
Then, I will contact their support regarding my concern and be honest with the issue as much as possible.
I will also check their ToS if I haven't violated any of them. And think of the reasons why they are not letting me withdraw.
And if they haven't responded and I feel confident that I haven't violated anything, I will still wait for maybe few days.
But if nothing happens, then, maybe, it is high time to seek help from the forum, if in case they have thread here, I will also post my issue.

This will be my resolution too if ever I experience the same scenario in the future once again.

I already experienced having my account suspended/limited/banned and withdrawal taking too long to process, but it was not gambling related. The first step was to really gather evidences. You should gather altogether the proofs that will support your claim that your account has been suspended or you are having a hard time to withdraw because it takes longer duration than normal. By the time you have the documents to support your issue, you should escalate it in a polite manner to the customer service representative. I get it that there are times that we get frustrated over unresolved concerns due to the inconvenience it bring, but also remember that they are not paid for you to disrespect them. And of course, they take no part in what happened in your account. They are only there to provide after sales service. Hence, we should still be polite in addressing our concerns to them no matter how angry we are.

After talking to the customer representative, they should give you proper details on perhaps how to troubleshoot and solve it on your own. If it won't be effective, they should tell you that they would escalate your concern and give you a definite timeline on when they will reach you out and solve your issue. You should wait patiently until the timeline they have set. If you don't hear anything from them from the said timetable, you should follow up the issue and remind them of the pending concern you have. Now, there's only three possible scenario that could happen here which are: your concern will be resolved, your issue won't be resolved, or they wouldn't respond totally, leaving you hanging.

If you will experience the latter two aforementioned scenarios, it will be the right time to post here in forum and ask for help and perhaps raise it as well to them directly. Once you decide to do this, you should ready all of your proofs once again. Screenshots of the problem, the transaction details, the picture of your conversation with their customer service representative and video if you have. Because if they won't address it internally, I believe it's alright to post the issue so that they would be forced to resolve it and also to serve as an awareness to others.

[lienfaye]

I will ask the support about the issue and will provide the screenshot of everything as proof. Bitcointalk is my last resort if ever the problem is not resolved by their team.

Well, if you're not violating their T&Cs and you know that you didn't do anything wrong then the problem might be the casino itself. I don't have similar experience yet on casinos where I usually play, its because they're reputable. That's why its important to only play in trusted casino to avoid experiencing such situation.

[Peanutswar]

In playing gambling casino it is better to make a background check first for the Terms of and conditions and the Faqs if it will become all goods and check if their reputation is good to make sure your funds are safe with next is if their support is active and check at the same time if they have support here in the community forum so you can easily contact them at the same time if they didn't fix the issue in the website itself, at the end of the story it is all about the research of the players before committing to make sure they are no future problem might arise.

[Maestro75]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Follow the process this way: The first thing you have to do is to screenshot your dashboard and any other parts you need to so you can have evidence in case things go further wrong. Then chat support up or open a ticket, depending on which the site offers you. If your issue is not resolved or you are not satisfied how it is handled then you open a thread here in Scam Accusations https://bitcointalk.org/index.php?board=83.0 or Reputation https://bitcointalk.org/index.php?board=129.0 section on bitcointalk and report the issue.

[adzino]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Posting directly on bitcointalk wouldn't help you. In fact it will make things slower and show you as a hostile. The first thing to do is take screenshots and record everything. Then contact support. Ask them what is wrong. Try to solve the issue with them first. If they are being unreasonable or trying to delay things, then post here and let them know that you wish to discuss  everything here.

[wxa7115]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I think the first step should always be to try to resolve things amicably and contact the customer support from the casino in which you are playing and explain your situation to them to see what's happening, sometimes I had issues with some casinos in the past but everything was resolved after we established communication.

Only after you have complied with their policies and you feel that they have no intention of paying you then that is when you could begin to take some measures, like creating a scam accusation against them in this forum and give them negative reviews in other websites which are dedicated to it.

[Strongkored]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

As far as I remember, there was only one issues I faced that was required for KYC and when asked to live support the reason was always changing but one of the reasons given was multi-account which I didn't do at all.
As long as we as players don't violate and play at trusted casinos then there is no worry at all, but if there is a problem then Live Support will be the first one I go to to get answers to the issues and live support should be able to provide the right answer if not then open ticket and post on this forum is my last options but this last options will help if the representative is active.

[Zlantann]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I think every casino company has its unique way of reporting account issues. The best action would be to follow the process outlined by the company on how to lay your complaints. But most casino firms also have live chat sections where you can interact with the company's representatives. A reliable and transparent company would fix the issues if your claims are genuine. Directly posting your concerns in Bitcointalk might not be the best first option. The company might not be pleased with your action because it could tarnish the image of the company and make them lose customers.  

But after you have done all you can to deal with the company as regards the issue and the problem is not resolved, then you can involve a third party. You might have to seek advice from professionals or the Bitcointalk community.  

[Don Pedro Dinero]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I hope that never happens to me, and in fact it hasn't happened to me in the casinos I've played in.

I think the fair thing to do is always to try to resolve the problem with the casino support, by creating a ticket and asking in the chat, or if there is a casino representative on the forum, via PM.

Just in case, of course, it's best to save screenshots.

And only as a last resort, if I get no response from the casino or an unsatisfactory one, I would open a thread on Scam Accusations or Reputation.

[bitzizzix]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Making fraud allegations and providing accurate evidence will be your last resort, you will have to try different ways to do it yourself first and if nothing else works that's up to you.
and the first thing to do is double check the ToS to make sure the fault is not on you, then you try to communicate well and explain the start of the incident in detail to the supporter and also show a screenshot to make it more robust. And all the opinions given here to you are very good because it is the best way you should do it.

[Oasisman]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Definitely take a screenshot of you balance and transition.  Then try to contact an admin for immediate resolution. If you can't get an admin, that's when you open a ticket and attach those screenshots that you have and hope the customer service will cater your issue asap. They all have the records so I dont think it's necessary to tell them what happened every detail.
If you think there's something wrong with their services, that's when you create a post here in the forum if you're skeptical of how they resolve your issue.

[worle1bm]

The basic steps is to contact the live support as the casino representative will help you to solve the issue and make things clear.If withdraw are stuck then they would tell you to wait for sometime like 1-2 days or more depending on the amount and technical issue.Even if it's not resolved then would open a thread on bitcointalk but in that case my wagering should be in right manner and as per the T&C of the casino.In most cases it's resolved taking legit casino in consideration.