Your Set Of Action When Your Account Face An Issue

[Lanatsa]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Obviously, once you send a ticket, your issue should be detailed and complete that's why providing a screenshot is necessary. After that, wait for their response and that should be addressed immediately as possible. In my case, I will give them 2 waiting days.

Depending on their response, if I received a sh*t response, then I will continue the argument. If I received a valid response, they should provide me the complete details of what violation I did and why my withdrawal is not going through.

I will show calm behavior here as much as possible until it is resolved. If everything is still not clear even after a long argument, then that's the time I will share my issue here in the forum and want to know the community's pulse on that issue.

Posting up some issue on this forum would be your last resort and since companies doesnt really like to tarnished out their reputation then they would really be doing their very best on resolving issues as much as

they could as long it is proven that its their fault and not yours.Of course you would really be readying up on everything on showing specially with those screenshots and some links of transaction or something
in related yet these are the very common things that is required on assessing the situation or the problem.

As long the negotiation or conversation is on that calm manner and everything is in line then its not necessary to rage up.

[wiss19]

The first thing that I always do whenever I experience an issue such as that is I contact the site's customer support and explained what happened. It never crosses my mind to take any screenshots, unless if the support wants to me do this. So far all my issues are being solved immediately. They admit that it was their own mistake and not by me because I am an honest gambler and I don't do things which are inappropriate.

In the event they refuse to solve my problems and keeps on making random excuses, then I think that will be the time, that I will make a screenshot of our conversation and then I will post a complaint here in the forum.

[swogerino]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I have never been in such situation before and that is I think because I only play on extremely reputable casinos,not just reputable but extremely reputable and trustworthy ones.Not later than yesterday I won 200 dollars in slot machines and my normal withdraws have been 50 dollars,the withdraw which was more than 0.01 Bitcoin with nowadays price passed almost instantly in my wallet but even if for example I had like 0.10 Bitcoin won I know it would have passed in the same almost instant speed to my wallet.

If I were to ever be in that situation,I have been in exchanges and not in casinos which is funny don't you think and I have gave them more info than needed yet they frozen my account after giving me my rightful money.So even when a casino freezes your withdraw option you should talk with support representatives and also make screenshots to have them for here if things do not go smoothly.There is not much else you can do anyway.

[iv4n]

The first thing that I always do whenever I experience an issue such as that is I contact the site's customer support and explained what happened. It never crosses my mind to take any screenshots, unless if the support wants to me do this. So far all my issues are being solved immediately. They admit that it was their own mistake and not by me because I am an honest gambler and I don't do things which are inappropriate.

In the event they refuse to solve my problems and keeps on making random excuses, then I think that will be the time, that I will make a screenshot of our conversation and then I will post a complaint here in the forum.

I have the same experience, as an honest player I never had any big issues, the ones I had were solved by support, sometimes it took more time because unexperienced support (recently I heard that support in most casinos is underpaid so that might be a reason why some support agents are stupid and slow, don't know how else to say it! I had some mistakes with sending money with different chains, I know it was my mistake, but with support and a little help from BTCGosu they helped and recovered my coins. I guess everything can be solved with a little faith and will!

[panjul07]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I'll do all the things I can once I face an issue in a casino, starting from taking screenshot of the issue and report it to live support or by email.
I'll wait for at least few hours, if there is no answer after few hours then I'll try to post it in their ANN thread an a hope to get better attention from the representative.
What we need to do is to stay calm and patient especially if we are playing in a casino with good reputation, and we should avoid to say harsh words when asking about the issue.
Taking a screenshot of the conversation between you and live support is good but afaik most casinos has feature to download the transcript of the conversation so I think it is easier than taking screenshots.

[Lucasgabd]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Obviously, once you send a ticket, your issue should be detailed and complete that's why providing a screenshot is necessary. After that, wait for their response and that should be addressed immediately as possible. In my case, I will give them 2 waiting days.

Depending on their response, if I received a sh*t response, then I will continue the argument. If I received a valid response, they should provide me the complete details of what violation I did and why my withdrawal is not going through.

I will show calm behavior here as much as possible until it is resolved. If everything is still not clear even after a long argument, then that's the time I will share my issue here in the forum and want to know the community's pulse on that issue.

we usually have two sides of the question
sometimes support is really slow and bad... it takes ages to solve issues even if they're simple
other times users don't want to comply and do what is asked...