I've already seen several complaints about MBit here, but I still don't understand how they ended. Do you think I have any chance of getting my money back?
So you have done all the necessary procedures to make a withdrawal? can you recheck the email, is it true that until now there has been no reply from support?
if looking at your explanation without any evidence, I don't think you have received a ban on accessing your account. it should be easy to contact support. add some of your evidence. but anyone on this forum, I'm not sure anyone can help with your money.
looking at the current situation, I am quite concerned, you have to admit that it will be difficult to get your money back.