coin-investor
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September 12, 2022, 10:56:17 AM |
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You got him wrong. He will have a pop up to show the policy and of course there will be a page but there will be option to download the policy page too. It doesn’t need they have to download to read them. Also, they must send the update to the email because if some of the old gamblers on their platform claim they don't know about the policy update, OldChief won't be able to prove that. You can't simply say we have updated the policies. It’s a MUST to send email when you update policy of your casinos so that gamblers know what they are going to face.
I have not yet read their policies because I have to download a file, so I refuse to sign up I am fully aware of this warning ....yes I am dealing with the worst day of my crypto life. My 3 Metamask wallets have been hacked (maybe because of that fake PDF file I have clicked in which I didn't double or triple check it which is my bad). A total of more than $12k in 3 wallets combined that was drained.
Since they promised that they will create a page, I'm looking forward to an option where I can read all their policies without downloading anything, it's better to be safe than sorry, I don't buy the alibis that their files are clean if they tell us its clean.
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Slow death
Legendary
Offline
Activity: 3192
Merit: 1129
Leading Crypto Sports Betting & Casino Platform
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September 12, 2022, 11:03:41 AM |
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- do you intend to add sports betting and more games in the future, or are you going to keep everything as it is?
Yes. They already added "Sportsbetting soon" to the OP. from what I see they launched the casino early while they still have more things to add, maybe it's a strategy for them to do it this way, it could be that they were also researching if it would be worth putting certain things like sports betting and as they weren't sure they chose to launch the casino and see what people want on the site and then put what people want on the site welcome to the forum, I didn't see the TOS on your site, but I would like to suggest that you put the TOS on your site in a very summarized way so that it doesn't tire the reading and and don't make people lazy when they read, long texts tend to get tired, this has happened to many people, I also want to know the following:
- in your casino will you charge KYC?
- do you intend to add sports betting and more games in the future or are you going to keep everything as it is?
They have their TOS on their website. You just need to click the "Terms and Condition" for you to be redirected to their PDF format TOS. I find it confusing as well, I thought the TOS is just a regular text but as I hover it's a link to their TOS. There should be improvement in the design since this is a casino and TOS is very important unless the casino is hiding it. According to their TOS, Yes they may require us to submit KYC in some instances like other casinos who found suspicious things. I managed to locate the TOS, thanks
from what I understand in this part of your TOS: 9.2. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.
summing: anyone on your site who wants to withdraw needs to do KYC and on your KYC you will call the person's phone number, why are you allowing people to deposit without making KYC? I also saw that you can charge a fee when people deposit at your casino: 8.4. Fees and charges may apply to customer deposits and withdrawals. You are responsible for your own charges that you may incur due to depositing funds with us. this is weird, why do customers need to be charged a fee when depositing at your casino?
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TheWhiteLodge
Newbie
Offline
Activity: 20
Merit: 4
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September 12, 2022, 11:51:00 AM |
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Good day to everyone! First of all I'd like to say that we are impressed by your attention and it warms our hearts. Probably we won't be able to answer all your messages, but we'll take it all into consideration. welcome to the forum, I didn't see the TOS on your site, but I would like to suggest that you put the TOS on your site in a very summarized way so that it doesn't tire the reading and and don't make people lazy when they read, long texts tend to get tired, this has happened to many people, I also want to know the following:
- in your casino will you charge KYC?
- do you intend to add sports betting and more games in the future or are you going to keep everything as it is?
KYC is mandatory as we are an absolutely white and official casino. However, we try to maintain a reasonable policy towards our users and not torturing them where it is not necessary. Of course, in all doubtful cases, we will request maximum information to clarify the situation. Here and below, regarding certain KYC provisions, we would like to note that the declaration of the possibility of requesting this or that information does not mean that such information will certainly be requested, but in some cases we reserve the right to do so. For example, withdrawing funds from a casino position is undoubtedly a much more risky operation than a deposit. We believe that other users will also be calmer if it is on the withdrawal of funds that we reserve the right to additionally verify the purity of the user's intentions. As for additional fees - for example, in some cases, the deposit will be made through third-party services, where we cannot control all the costs associated with the transfer. In any case, these are all special cases, and in situations where you have doubts, please do not hesitate to contact support. *** Sports betting is in our plans, but in terms of casino operation it is more expensive part, so we can start it only we are sure our casino business works good enough so we can diversify it. Anyway, it's in our plans, we already negotiate with some potential suppliers, hope to make it in a really close future. FYI, I am not from the United States. I am connected with a VPN, but my location is not in the United States. I checked my IP to check that I was not mistaken. Would you mind explaining VPN usage? Do you allow VPN?
Possession of a license implies certain responsibilities, including in relation to the exclusion of people from certain countries from the site due to legal restrictions. This means that we must restrict access to the site for people whose IP is determined to belong to these countries. At the same time, our options are limited, and although we formally, in accordance with policies, do not approve the use of VPNs, objectively we understand that such a restriction is currently very difficult to control. Therefore, we also rely on the conscience of users, warning them of their responsibility. However, in any case, we ask you to write to us at support@oldchief.casino if the problem persists. We'll try to figure out why. You got him wrong. He will have a pop up to show the policy and of course there will be a page but there will be option to download the policy page too. It doesn’t need they have to download to read them. Also, they must send the update to the email because if some of the old gamblers on their platform claim they don't know about the policy update, OldChief won't be able to prove that. You can't simply say we have updated the policies. It’s a MUST to send email when you update policy of your casinos so that gamblers know what they are going to face.
Essense in a nutshell! Policies , T&C are something that many gamblers ignore when it nicely embedded on the website. Players feel too busy or consider it unnecessary, but it is when there is dispute that gamblers will fall back to it. My point is that if it is difficult to gamblers to read the policies when it is on website, just consider it that many will not read the one that will need downloading or sending to mail.
I hate the email disturbance, I don't know how to unsubscribe for betfury emails, I know I didn't subscribe for it, but upon signing up, they are spamming my inbox like shit.
Welcome to the forum, I see others are praising your site design. I will visit it and check out some selections. Good to know you have gotten copper membership and improve your Ann thread. Let's wait if you will include more betting options in 10days time as you said.
I wish you success.
We don't know who is betfury, but we won't fret you that much, you have our word. Since they promised that they will create a page, I'm looking forward to an option where I can read all their policies without downloading anything, it's better to be safe than sorry, I don't buy the alibis that their files are clean if they tell us its clean.
Fair enough, we promised - we must keep our word. It will be soon, we'll let you know.
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robelneo
Legendary
Offline
Activity: 3416
Merit: 1225
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September 12, 2022, 12:48:29 PM |
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We don't know who is betfury, but we won't fret you that much, you have our word.
You have to, please roam around and check out the competition it's part of the competition that you know who you are competing for the share of the market, I consider Duelbits, Betfury, Stake.com, and Fortunejack as the top name in the business, check them out and see why they are on top, it's not that you are trying to imitate them but check if you something have that others don't have, and capitalize on it, in any market it pays that you are aware of the competition, I hope you can keep up and you can build loyal followers here.
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Jody.Drummer
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September 12, 2022, 01:14:33 PM |
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snip~
They have already announced they are purchasing a copper membership. Maybe read other replies before making your own? We as a community should not act so aggressive when a new bitcoin site presents themselves. Suggestions are great but suggest in a nice way. The only reason we should be aggressive and mean is if the casino is a scam. Until that is proven, we need to be professional and nice. Agreed, after all we have to give them time to do their best. It will be very natural when new casinos come with various formats that are still lacking and need to be improved. Moreover the OP said in the next 2 weeks they will come back with a pretty good fix. But for now the OP is very open with various inputs and suggestions that other users have given. So far nothing suspicious has been brought in from the casino. Of course forum users should be more open minded for them to provide the perfect casino. It all takes time, and let's see how seriously the OP takes his casino.
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danadc
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September 12, 2022, 02:26:49 PM |
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It is a casino that catches my attention, I like the name, I have already registered, do you have a token or a fictitious currency to play? or do you have to make a one time deposit to try it out? I would like them to have options like the other casinos on the forum that have several options to play without real money, although I have not seen the option to play in demo mode? have I missed something? I hope it is not because of my location since I am in South America and they restrict me in some way, it has happened to me and it is not pleasant at all, I would like to see more action from this casino, see more things on social networks, maybe they will have contests on twitter or something to make it more fun and exciting.
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AnotherAlt
Sr. Member
Offline
Activity: 280
Merit: 259
https://bitcoincleanup.com #EndTheFUD
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September 12, 2022, 04:06:14 PM |
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FYI, I am not from the United States. I am connected with a VPN, but my location is not in the United States. I checked my IP to check that I was not mistaken. Would you mind explaining VPN usage? Do you allow VPN?
Possession of a license implies certain responsibilities, including in relation to the exclusion of people from certain countries from the site due to legal restrictions. This means that we must restrict access to the site for people whose IP is determined to belong to these countries. At the same time, our options are limited, and although we formally, in accordance with policies, do not approve the use of VPNs, objectively we understand that such a restriction is currently very difficult to control. Therefore, we also rely on the conscience of users, warning them of their responsibility. However, in any case, we ask you to write to us at support@oldchief.casino if the problem persists. We'll try to figure out why. So, the answer is "The platform does not approve the use of VPNs". I don't need to use VPN since I can access the website with my actual IP. But, I want to inform you that I use VPN to bypass the internet speed limit. I use the exact location of my country with the VPN. So, I didn't get what is the difference. I don't want to reveal my location. But, for better understanding, I can write an example. Suppose I am from Singapore. I can access the website with my real IP. But, When I connect with a VPN and select the Singapore server, I cannot access the website. I hope you understand.
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virasisog
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September 12, 2022, 04:24:55 PM |
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snip~
They have already announced they are purchasing a copper membership. Maybe read other replies before making your own? We as a community should not act so aggressive when a new bitcoin site presents themselves. Suggestions are great but suggest in a nice way. The only reason we should be aggressive and mean is if the casino is a scam. Until that is proven, we need to be professional and nice. Agreed, after all we have to give them time to do their best. It will be very natural when new casinos come with various formats that are still lacking and need to be improved. Moreover the OP said in the next 2 weeks they will come back with a pretty good fix. But for now the OP is very open with various inputs and suggestions that other users have given. So far nothing suspicious has been brought in from the casino. Of course forum, users should be more open-minded for them to provide the perfect casino. It all takes time, and let's see how seriously the OP takes his casino. Op is open to corrections and suggestions meaning they are open-minded and willing to make changes for the betterment of their site. They might not impress us with their first post but I'm sure that they will have continuous improvements to build up a good record and reputation which is too important for them to gain trust. We should give them time to fix and polish everything.
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Lanatsa
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September 12, 2022, 09:59:47 PM |
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snip~
They have already announced they are purchasing a copper membership. Maybe read other replies before making your own? We as a community should not act so aggressive when a new bitcoin site presents themselves. Suggestions are great but suggest in a nice way. The only reason we should be aggressive and mean is if the casino is a scam. Until that is proven, we need to be professional and nice. Agreed, after all we have to give them time to do their best. It will be very natural when new casinos come with various formats that are still lacking and need to be improved. Moreover the OP said in the next 2 weeks they will come back with a pretty good fix. But for now the OP is very open with various inputs and suggestions that other users have given. So far nothing suspicious has been brought in from the casino. Of course forum, users should be more open-minded for them to provide the perfect casino. It all takes time, and let's see how seriously the OP takes his casino. Op is open to corrections and suggestions meaning they are open-minded and willing to make changes for the betterment of their site. They might not impress us with their first post but I'm sure that they will have continuous improvements to build up a good record and reputation which is too important for them to gain trust. We should give them time to fix and polish everything. A must thing to do as a business owner where you should really be that open minded for you to get in line with the community interest which would possibly make out some positive results or recognition later on. I havent read up that much about KYC implementation above discussed by other members but if this place does strictly implies or ask out then it would really be a negative thing which make people do hesitate. But if not then there's always a chance. Every popular sites had reached out their peaks or popularity do start on being a newbie site thats why its too early to make out conclusions.
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Yogee
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September 12, 2022, 10:26:52 PM |
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As for additional fees - for example, in some cases, the deposit will be made through third-party services, where we cannot control all the costs associated with the transfer. Do not transfer the service fees charged by your wallet provider to the casino users. You could let the customers handle the transaction fees but not the service fees of these third-party apps. Most user hate it when they are charged way more than what they should pay for. A good example of that is the case of charging $19 on a USDT withdrawal but the suggested gas on etherscan is only $1 - $2. Hope you get what I mean. At the same time, our options are limited, and although we formally, in accordance with policies, do not approve the use of VPNs, objectively we understand that such a restriction is currently very difficult to control. Therefore, we also rely on the conscience of users, warning them of their responsibility. Be careful also about implying it's okay to violate the terms on VPN use as long as the users are honest or does not abuse the casino.
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khaled0111
Legendary
Online
Activity: 2702
Merit: 3037
Top Crypto Casino
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September 12, 2022, 11:10:37 PM |
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Suppose I am from Singapore. I can access the website with my real IP. But, When I connect with a VPN and select the Singapore server, I cannot access the website.
That's interesting! So, they are not restricting access for IP's from banned countries but for VPN users too. My guess is that their system detected you are using a VPN so it restricted you from accessing their website (regardless of your location). Oldchief.casino loads very fast. I tested it with Gtmetrix and they got an A grade. So, you don't really need a very fast internet connection to access their website.
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wiss19
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September 13, 2022, 01:04:52 AM |
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summing: anyone on your site who wants to withdraw needs to do KYC and on your KYC you will call the person's phone number, why are you allowing people to deposit without making KYC? I also saw that you can charge a fee when people deposit at your casino: 8.4. Fees and charges may apply to customer deposits and withdrawals. You are responsible for your own charges that you may incur due to depositing funds with us. this is weird, why do customers need to be charged a fee when depositing at your casino? It's better if they will take things slowly as that is more practical and they can follow this thread to see if what the user here wants to see and they can include it on their next update. I see that their t.o.s is in a pdf format. You find it confusing maybe because you don't know how to open this file type? But, I think any modern device is already built up with a pdf reader. All you need to do is download it and it will automatically open up. To be honest I like that better because I can see the text more clearly than the standard version. In regards to KYC. I think it's not mandatory but they will only require it once they think the account is suspicious.
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rodskee
Full Member
Offline
Activity: 2548
Merit: 205
yahoo62278
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September 13, 2022, 02:05:56 AM |
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Another New site , Welcome to the forum guys .. and its good seeing you trying to be as much active for the forum members attention and verification . Good day to everyone!
KYC is mandatory as we are an absolutely white and official casino. However, we try to maintain a reasonable policy towards our users and not torturing them where it is not necessary. Of course, in all doubtful cases, we will request maximum information to clarify the situation.
this how it shows that you really wanted to serve gambler with fair deals and yes KYC mandatory is normal nowadays in many casinos , either new one or old one and that does not lessen your capacity to provide legit gambling business, keep it up guys.
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Strongkored
Legendary
Offline
Activity: 2954
Merit: 1114
Hire Bitcointalk Camp. Manager @ r7promotions.com
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September 13, 2022, 02:45:18 AM |
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Suppose I am from Singapore. I can access the website with my real IP. But, When I connect with a VPN and select the Singapore server, I cannot access the website.
That's interesting! So, they are not restricting access for IP's from banned countries but for VPN users too. My guess is that their system detected you are using a VPN so it restricted you from accessing their website (regardless of your location). Oldchief.casino loads very fast. I tested it with Gtmetrix and they got an A grade. So, you don't really need a very fast internet connection to access their website. But it's still quite strange if he gets banned for using a VPN, because today I use a VPN to access this casino without any problems at all I'm haven't registered so only access the home page, and now try to register still with VPN and all went well without any problems, yes this casino very fast load.
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Bttzed03
Legendary
Offline
Activity: 2114
Merit: 1150
https://bitcoincleanup.com/
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September 13, 2022, 05:31:49 AM |
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It's not that important but could you please check the bottom of your website? There's suppose to be an image before the iTech Labs RNG Certificate logo but it's not displayed properly (tried on different browsers). I'm assuming that's your Curacao License.
Not sure if the problem was from your side or if they have fixed it recently, but I just visited their website and the logo is showing just fine. Here is the link to the license validator in case it's still not working for you and you want to check it: https://licensing.gaming-curacao.com/validator/?lh=1a5eaff83402319f49211bbd824a9aee&rlh=77ea077d7a80abbcd34be4a909ce30beThis is what I'm seeing in all my browsers until now: ~ In regards to KYC. I think it's not mandatory but they will only require it once they think the account is suspicious.
The representative (@TheWhiteLodge) already said that it's mandatory (before your comment) but they aren't strict in implementing it yet. Although they understand that many users aren't in favor of asking verification upon sign up or upon depositing to their accounts, it's actually better that it's clear from the start unlike other casinos with vague KYC terms.
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AnotherAlt
Sr. Member
Offline
Activity: 280
Merit: 259
https://bitcoincleanup.com #EndTheFUD
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September 13, 2022, 06:26:33 AM |
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That's interesting! So, they are not restricting access for IPs from banned countries but for VPN users too. My guess is that their system detected you are using a VPN so it restricted you from accessing their website (regardless of your location).
I thought the similar. I don't need to use a VPN because I can already access the website with my Original IP. But, I use the VPN to bypass the internet speed limit of my ISP.
But it's still quite strange if he gets banned for using a VPN, because today I use a VPN to access this casino without any problems at all I'm haven't registered so only access the home page, and now try to register still with VPN and all went well without any problems, yes this casino very fast load.
I don't think they will ban me because I didn't change my location. I used the same country server as my real IP. They already said that they do not approve VPN use. So, You and I shouldn't use VPN to access their website.
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Kakmakr
Legendary
Offline
Activity: 3542
Merit: 1965
Leading Crypto Sports Betting & Casino Platform
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September 13, 2022, 06:35:46 AM |
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I have to congratulate you (OP) on one thing that you are doing right from the word go.... You are actively engaging with the people on this forum... and you are also acting on promises that are made. A lot of the new casinos come to this forum.... create a thread and then you hardly hear from therm again. I know this takes a lot of effort and time to start a new casino... and having to spend extra time engaging with a forum is not one of the main priorities, but you are going the extra mile.... and that will be rewarded in the long run. Keep it up!
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Piesel
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September 13, 2022, 09:57:54 AM |
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I don't support the use of VPN on casino for whatever reasons, most especially for that fact that if my location is ban from accessing the site I will be reserved about that, but some still bypass restriction with the help of vpn and they are ok with that as long as it is not against the rule of the site. That's interesting! So, they are not restricting access for IPs from banned countries but for VPN users too. My guess is that their system detected you are using a VPN so it restricted you from accessing their website (regardless of your location).
I thought the similar. I don't need to use a VPN because I can already access the website with my Original IP. But, I use the VPN to bypass the internet speed limit of my ISP.
But it's still quite strange if he gets banned for using a VPN, because today I use a VPN to access this casino without any problems at all I'm haven't registered so only access the home page, and now try to register still with VPN and all went well without any problems, yes this casino very fast load.
I don't think they will ban me because I didn't change my location. I used the same country server as my real IP. They already said that they do not approve VPN use. So, You and I shouldn't use VPN to access their website. Some casino that have restrictions on some IP mostly look away from the use of VPN on the casino but the only problem will arise when your account on the casino have issues and you are asked for a photo and ID verification it will become impossible to recover your account at that moment.
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Bitinity
Legendary
Offline
Activity: 3220
Merit: 1316
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September 13, 2022, 10:21:06 AM |
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This is what I'm seeing in all my browsers until now: It must be something wrong with your browser or something else. It is showing up properly in my browser and it is also click-able. What browser you are using? I tried 3 different browsers (chrome, firefox and edge), the logo is showing up without any issue. It is clear that the problem is on your end if you are still unable to see it in your browsers.
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ethereumhunter
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September 13, 2022, 12:09:19 PM |
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Suppose I am from Singapore. I can access the website with my real IP. But, When I connect with a VPN and select the Singapore server, I cannot access the website.
That's interesting! So, they are not restricting access for IP's from banned countries but for VPN users too. My guess is that their system detected you are using a VPN so it restricted you from accessing their website (regardless of your location). Oldchief.casino loads very fast. I tested it with Gtmetrix and they got an A grade. So, you don't really need a very fast internet connection to access their website. But it's still quite strange if he gets banned for using a VPN, because today I use a VPN to access this casino without any problems at all I'm haven't registered so only access the home page, and now try to register still with VPN and all went well without any problems, yes this casino very fast load. What VPN are you using? Free VPN or Paid VPN? Maybe if it's a free VPN, the casino can detect it but usually, if you use a paid VPN, the casino will be okay and allow you to play because the IPs in the paid VPN are more and for one country, the paid VPN has more than 3 IPs. But it would be better if we ensure the use of a VPN at Oldchief.casino so that things don't happen that we don't want later. There is no doubt about the loading speed for Oldchief.casino because we can access it easily without any problems.
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