PLAYBETR trying to SCAM/STEAL, not responding to emails

[b0r0]

Hello community

I learn about all crypto casinos from here, I am usually sceptic to use them because most of them are Curacao licensed and that is best way to steal everyone without any consequences (at least for now), but I decided to bet with Playbetr.
I opened my account on 16th this month, immediately I did deposit with BTC, deposited 0.045 BTC and placed two bets, the following day or the day after I try to login into the account and I was not allowed, so I basically logged in my account only once on 16th, did the bets (one won, one lost) and after that I was unable to login, I first thought I am putting wrong password, tried to recover password and again it didn't worked. I went to their Live Chat support and I was told to send e-mail to    support@playbetr.com , I did and they didnt respond for two days, after two days I went on chat again I asked same things they give same automatic replies, I asked can you ask your supervisors if my account is closed or something and whats the reason they dont respond to my e-mail, he says I can only confirm your account is closed and I am not allowed to give further details, I asked what to do next to get my money out, again I get response to write to their mail    support@playbetr.com, again I send mail again they dont respond.

my username is kaladziski997 I can provide you all the proofs you need, I can send you all the selfies you can imagine just don't try to scam common people, previously I have checked terms and conditions my country isnt restricted area and so on.

EDIT: Just forgot to add that now their Live Chat do not respond too


Scammers profile link: https://www.playbetr.com/
Amount scammed: 0.045 BTC + small won amount
Payment method: Bitcoin
Proof of payment:    8035a6c4775cc3c5c0b1dde9f03ec135e3208b1170815f5d87e82cb3dfcae4da


I have saved just one chat with their LIVE CHAT (I did three so far)


ME:
Hello

i try login and it deosnt allow me

Chat started
Support joined the chat

Support:
Hello

Can you please tell me your username?

ME:
kaladziski997

When i type my login details and I click login it gives me this page https://prnt.sc/wZzvc1f0ziAv and this shows

after that it redirects me back to this
https://prnt.sc/7cG6_BTVWZZS

and I haven't received any e-mail or anything informing me about it. I have previously succesfully deposited into the account and also played some bets


Support:
Please give me a minute to check this for you.

ME:
ok


Support:
Can you please write am email to support@playbetr.com

ME:
and tell them what?


Support:
Our managers will check what the issue is

[Awaklara]

I think you can write it in the format provided earlier.

Scam Report Format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

You can also attach proof of conversation with support and proof of the deposit you made. that way, the community will see the truth. for now, we won't know if you made a mistake, or if it was PLAYBETR's fault.

[Beparanf]

Include all the screenshot of your conversation with the support as evidence that this issue is really legit. Upload it on imgur.com then copy all the links here. Follow the format given by the user above because this the only way for your report become valid here.

Live support is right that can’t do anything about since this account security issue is being handled by separate department which is the security team and you can only in touch  to them via email for a better recording purposes. Your best chance is to let the Playbetr forum representative notice your complain and ping the security department about your case. @Hhampuz might help you too since he has contact on the casino team if your claim is legit.

[b0r0]

https://prnt.sc/EknVy8rQBTqu Here is photo of my chat with their live support

https://prnt.sc/UpfC9iFqWVtn Photo of them not responding emails

EDIT: Just to update, today after opening the thread here (no idea if coincidence or not), when I tried contacting again on "Chat with us" Their live support option on their site they ignored me and did not respond me, after 1 hour I go on their site and now the option "Chat with us" is removed for me, I do not know what they try to achieve probably to steal.

I just read some posts on this forum and other places about them locking many accounts with lot of money in it and just ignoring their customers mails, seems it becomes practice for them, I do not know why they still have high grade as a casino and bookmaker.

[rozak]

@Hhampuz might help you too since he has contact on the casino team if your claim is legit.

@Hhampuz may indeed have contact with the team. I think he's just the manager of the PLAYBETR signature campaign. but I think it would be better if the OP contacted the team representative directly on the forum PlayBetr

I opened my account on 16th this month, immediately I did deposit with BTC, deposited 0.045 BTC and placed two bets,

Proof of payment:    8035a6c4775cc3c5c0b1dde9f03ec135e3208b1170815f5d87e82cb3dfcae4da

OP, is this your address? bc1qxl0zq90v270l7x2qjshwjz63h9glr93mx2ldzr

I tried to see from the Transaction hash you provided. there were 10 transactions, but only that wallet sent 0.045BTC.
if so, why is there information that is different from what you conveyed?
and it says your deposit transaction is on the 16th. but what I see is the transaction was made on the 17th. could there be an error?

[b0r0]

Sorry, account was made on 15th evening probably and deposit on 15th evening too at 7.10pm CET (This i am sure about the deposit because I just checked on my mail)
I got confused because the mail I received for confirmation on my withdrawal was UTC 08:00 which is far from my time zone "The withdrawal you made on 2022-09-16 01:10:42 (UTC+08:00) was successful."

I couldn't provide exact date because Playbetr does not send email when you registrate with them which is also quite weird

[PlayBetr]

When someone creates multiple accounts and we have already responded to one of them, we don't find it necessary to tell him the same thing on another email address. He knows exactly why the account was closed, for abuse of our policies regarding fraud and multi-accounting. He is just trying to get back his deposit on this one, like he did on the previous one.

Spoiler alert: here is where he says he did not have multiple accounts. He did. We are certain of it. So is he. He is welcome to file a complaint with a 3rd party mediator and we will abide by their ruling.

This is one of hundreds of abusive accounts that has signed up to defraud our new sportsbook offerings. We would never close a legitimate account, and as this forum has seen, we are incredibly diligent about fast and detailed responses, even to the abusive players. But only on their first account. It is a waste of our time to humor these malicious multi-accounters with responses on all their accounts. You get 1 reply.

The good news is that with the new sportsbook offerings, we have grown immensely and are very excited to provide players with this exciting innovation. Come check it out today!

[b0r0]

Typical reply by Curacao licensed bookmaker/casino, hope one day they track you all down.

Why you don't provide the forum legitimate proofs and everything about multiple account? You can say so about every account on your site that it is multiple account, in fact that is one of the ways to make legitimate scam on all your customers. I am ready to provide you all the selfie and all the documents that you ask for, this is simply stealing. I have only one e-mail address and I have used only one IP and one device to enter to your site and I know that my device never previously visited or checked your site, nor registered on your platform.

I am ready to provide here on this thread also all the documents, we can certainly make it public if you want so.
I already gave proofs and made everything public, I will post ID front and back, ID Selfie, ID with video, walk around the street for you if you need to identify it on Google maps or whatever, make selfie with newspaper saying it is today's date and I will go to notary, I will post it all just to prove you HOW CHEAP YOU ARE, just to show what all you request/make to steal funny amount of money.

There are so many proofs saying that you are scam company, start from not sending "Welcome mail for registering" and end at "Multiple account" & "Arbitrage betting"

Do you even have 3rd party who can rule against Curacao licensed bookmaker? But as I told you in the mail , do not worry you haven't dealed with someone like me (not threating or anything) but I have lawyer in Curacao who already won one bookmaker on court, you will be the second one. Ask your bosses about the case

Your exciting innovations is exactly this, thinking of new ways to scam your customers 



Not trying to spam or anything I just want to give an update here they still have not contacted me by mail or any way so that I can refund my funds or prove my identity, nor have they provided any proofs about their statements that I was having multiple accounts because that is not true and it is impossible to proof because it is impossible to prove something that is false!

Also they continue to defend themself by deleting the posts I made in their thread where they are marketing their bookmaker.

Also forgot to mention " He is just trying to get back his deposit on this one, like he did on the previous one. "
This comment made by your side is out of any sense, I do not have any "previous one" and I ain't trying to get back my deposit, I want my money!
Just to make it very clear, you have not sent one single mail to me about me opening account with you and about you closing my account, do you know what type of illegal activity that is at the very beginning of this case? Of course you do not because you haven't met such opponents till now


You say me to try using third party, what third party ruling do you accept, does third parties getting involved even means something for Curacao licensed bookmakers? You think you can fool the newbies on the community here by saying this? I am being pro bettor for six years, I made a living of this and you think some two year old bookmaker with fake/shady license, with no number for contact, with no e-mail support can steal me over 800$ (That is your lawyers payment per day). Try googling/asking around what happened last time bookmaker went on court against (pro)-bettor in Willemstad 

spoiler alert: they will say me to use https://www.trustpilot.com/review/www.curacao-egaming.com who actually is getting paid (money being kicked in from bookmakers and casinos) and not one ruling has ever been made in favour of the player.

Also if you reply, provide proofs about your statements as I did and not empty words and speculations like before, those we can read in other threads 


Three days you don't reply, @Playbetr so you will just steal the money right?

Meanwhile they are succesfuly deleting posts on their Thread where they promoted themselfs. https://prnt.sc/Bi2aQaFuZ6dW

[moderator's note: consecutive posts merged]

[b0r0]

Been now 10+ days that they do not respond to mail nor send instructions on how to get my money back. I guess they made final decision to just steal the money and not answer customer.

Also interesting thing their representative here already 1 week ignore this thread.

[b0r0]

So summary of this is nobody on the forum can help me, PlayBetr can decide on their own to close account, do not write any email about it, do not inform you about closing, take your money and just ignore everything I offered myself to provide proofs, they provided their "speculations" and not single proof.

[BitcoinGirl.Club]

When someone creates multiple accounts and we have already responded to one of them, we don't find it necessary to tell him the same thing on another email address. He knows exactly why the account was closed, for abuse of our policies regarding fraud and multi-accounting. He is just trying to get back his deposit on this one, like he did on the previous one.

It was hurting the eyes to read the whole post LOL. You don't need the unnecessary formatting.
Since the user is still insisting, wouldn't it be better to give him some evidence to his response, hoping you are 100% sure?
And if an account is caught on cheating then should you really confiscate the deposit or just let it return to the sender?

Do a full KYC, return the deposit and close the account. This will look much better than the steps you took right now.

@Hhampuz might help you too since he has contact on the casino team if your claim is legit.

@Hhampuz may indeed have contact with the team. I think he's just the manager of the PLAYBETR signature campaign. but I think it would be better if the OP contacted the team representative directly on the forum PlayBetr

Leave him alone. I don't understand why these days user drag a campaign manager in any kind of business they are involved with an accused casino or crypto service. If anyone has any accusation against a business then call them out instead of a campaign manager.

[PlayBetr]

Since the user is still insisting, wouldn't it be better to give him some evidence to his response, hoping you are 100% sure?
And if an account is caught on cheating then should you really confiscate the deposit or just let it return to the sender?
Do a full KYC, return the deposit and close the account. This will look much better than the steps you took right now.

This is a great discussion, so although we are no longer able to reply to the player, we will place some thoughts here.

We cannot provide direct evidence to the player. We have invested countless hours of labor and hundreds of thousands of dollars in tools to detect abusive multi-accounting. By showing these tools to the player, he will figure out a new way to beat them. We have seen this happen many times, based on information we have provided in forums or directly to players. In fact, he is doing that right now, by going to a forum to get his deposit back, because he has seen that this was the standard in the past.

We have already provided our evidence to a 3rd party mediator, who he has contacted. It is highly likely that after seeing our evidence, they will not waste their time with this case, but if they decide to take the case or need more information from us, we will cooperate and abide by their decision.

When a player is proven to be in violation of terms, we can certainly return the deposit to the first account, at which time they are warned that any additional accounts found will be seized. If we return the deposits to all the multiple accounts, then the user is putting us at risk, because they will likely have some accounts go undetected, while they risk nothing on the accounts which are caught and have deposits returned. The only thing that can stop these groups is by letting them know that they are not welcome and will face penalties for their attempts to defraud us (yes, intentional multi-accounting is fraud, as they are lying about who they are).  In the case of this player, he had his funds returned on another account already. This is not his first account. It is also not his last account.

Any legitimate player who is against these penalties, is not doing what is best for the industry. I think the problem here is that people do not realize the scope at which this occurs. These are not accounts which are playing fairly. They are accounts which have their own tools in place so that they cannot lose on sportsbooks. These tools include placing late bets, arbitrage, using valuebet or surebet bots, using forking scanners, corridor betting, match fixing and more. These are people who are banned by every fiat sportsbook, so they create accounts at the Bitcoin ones. For years they have been stealing millions of dollars from us and we have joined forces with other reputable sites, along with the sportsbook odds providers to clean up the industry.

Within a week of adding additional sportsbooks to Playbetr, we had hundreds of new abusive accounts. These aren't individuals who happened upon us. This is a handful of professional abusers or syndicates, which create as many accounts as they can, to try and slip as many accounts by us as they can. Again, these are accounts that are using some sort of banned tool, so they cannot lose.

We would never accuse a player of multi-accounting or seize funds without 100% certainty of it. We have lost millions of dollars by paying out players who we weren't sure about at the time, but based on further investigation, we were able to determine it. In collaboration with other operators, sportsbook odds providers and security companies, we all continue to progress our skills, with a single goal in mind: To improve the sports betting industry. We operate with complete transparency and are not afraid of the extortion attempts of this and other players, who for so long have been using these forums to gain sympathy and get money.

Our reputation is stellar and we have never ignored an accusation. We provide more information than nearly any other site, because we believe transparency is the key to establishing trust, but we simply do not have the time to explain ourselves multiple times. We responded immediately to this accusation. The player leaving 10 additional comments afterwards does not require us to respond further. We told him he is welcome to seek 3rd party mediation. He did. And we provided our evidence. If nothing further occurs, then the mediator has made his decision.

We are growing rapidly and paying out far larger amounts than this all day long, often to players from this forum. Legitimate players are always paid. Thanks and best of luck to all!

[Fishy001]

When someone creates multiple accounts and we have already responded to one of them, we don't find it necessary to tell him the same thing on another email address. He knows exactly why the account was closed, for abuse of our policies regarding fraud and multi-accounting. He is just trying to get back his deposit on this one, like he did on the previous one.

Spoiler alert: here is where he says he did not have multiple accounts. He did. We are certain of it. So is he. He is welcome to file a complaint with a 3rd party mediator and we will abide by their ruling.

This is one of hundreds of abusive accounts that has signed up to defraud our new sportsbook offerings. We would never close a legitimate account, and as this forum has seen, we are incredibly diligent about fast and detailed responses, even to the abusive players. But only on their first account. It is a waste of our time to humor these malicious multi-accounters with responses on all their accounts. You get 1 reply.

The good news is that with the new sportsbook offerings, we have grown immensely and are very excited to provide players with this exciting innovation. Come check it out today!

You should give him the user the money. why you write blue fonts? write normal.

You said you are growing rapidly and paid millions of dollars when I look on similarweb your traffic decrease from 70k a month to 10k a month in last months.
https://pro.similarweb.com/?utm_source=addon&utm_medium=chrome&utm_content=header&utm_campaign=cta-button&from_ext=1/#/digitalsuite/websiteanalysis/overview/website-performance/*/999/3m?webSource=Total&key=playbetr.com

Is look like your decling rapidly.

[b0r0]

I used only one device to enter your website, after my first logging in I was unable to login again the next day. I am 100% sure that nobody from my device entered your site previously or afterwards (not even created account at your site). How will someone take my laptop and create new account (or why would I give my laptop to someone to do something with it). As I said there is not even one evidence against me and I am 100% aware of it. Your reputation is decreasing rapidly and it can be seen on all Review sites, your method to just ignore emails of your customers and most importantly to not even inform a customer about freezing their funds is big case and as I said, after this 3rd party which you btw pay him for it do so, we will see on court and you will spend x100 of the money you owe me (funny 800$) but just to learn you the lessons of this you will be paying your lawyers to show up on court numerous times and at the end you will pay my lawyers too.

Also you keep mentioning other accounts, returning my deposit on other accounts. ARE YOU FUCKING NUTS? I told you, I am ready to provide you all the evidences, I will walk naked for you in the street if you need just to show you how pity you are for 800$. You showed no proofs, and I am 100% sure you have provided no proofs to the 3rd party mediator, but of course they will rule in your favour because ALL SCAM LICENSED BOOKMAKERS/CASINO use same ADR Service which is created by the same company that provides you the licenses.

Your cheap license of 20k euro will be probably your costs x3 on Curacao court. Tell this your representatives


and once again we keep going back to one same thing that every other player tell you, if you are using so advanced technologies to find multiple-accounts why you simply dont block them at the first time so you save yourselfs from bad reviews all over the places? -Because you want to steal their money, thats what Curacao licensed bookmakers have been doing 10years back in this business.

Once again I tell you, I never had another account on PlayBetr and my only account was kaladziski997 and I can prove it.

[BitcoinGirl.Club]

We cannot provide direct evidence to the player. We have invested countless hours of labor and hundreds of thousands of dollars in tools to detect abusive multi-accounting. By showing these tools to the player, he will figure out a new way to beat them. We have seen this happen many times, based on information we have provided in forums or directly to players.

This makes perfect sense.

In fact, he is doing that right now, by going to a forum to get his deposit back, because he has seen that this was the standard in the past.

System loss. In the case my question, should you have the right to confiscate the funds?
If you have detected him before he made the deposit then don't let him to deposit but if you detected after the deposit then it's better to send the fund back to the address it came from.

We have already provided our evidence to a 3rd party mediator, who he has contacted. It is highly likely that after seeing our evidence, they will not waste their time with this case, but if they decide to take the case or need more information from us, we will cooperate and abide by their decision.

It goes like this, trust you if not you trust the third party, if not the third party then fourth party and continue. I don't think it will have an end especially if the player continuously deny that he did not receive any explanation.

When a player is proven to be in violation of terms, we can certainly return the deposit to the first account, at which time they are warned that any additional accounts found will be seized. If we return the deposits to all the multiple accounts, then the user is putting us at risk, because they will likely have some accounts go undetected, while they risk nothing on the accounts which are caught and have deposits returned. The only thing that can stop these groups is by letting them know that they are not welcome and will face penalties for their attempts to defraud us (yes, intentional multi-accounting is fraud, as they are lying about who they are).  In the case of this player, he had his funds returned on another account already. This is not his first account. It is also not his last account.

Unless you have KYC match for more than one account (KYC means not just uploading documents but to have a video conference with the ID which means 100% you are checking with the person you are attempting to) you can not guarantee 100% that two accounts are owned by the same person.
IP address match? It could be vpn. Betting pattern match? Thousands or millions of users are gambling, it's very likely many will have similar pattern. 
There could be many more anti argument for anything that you will provide until you KYC a user with video conference.

Have you done KYC for the first account? If you have then do KYC for the account who is accusing now. See if it's the same person then you can tell it's 100% owned by same person. Until that you are just suspecting and every individual account you suspect should be blocked from depositing or if they deposit and then you suspect, block the account, return the fund.

Any legitimate player who is against these penalties, is not doing what is best for the industry. I think the problem here is that people do not realize the scope at which this occurs. These are not accounts which are playing fairly. They are accounts which have their own tools in place so that they cannot lose on sportsbooks. These tools include placing late bets, arbitrage, using valuebet or surebet bots, using forking scanners, corridor betting, match fixing and more. These are people who are banned by every fiat sportsbook, so they create accounts at the Bitcoin ones. For years they have been stealing millions of dollars from us and we have joined forces with other reputable sites, along with the sportsbook odds providers to clean up the industry.

Within a week of adding additional sportsbooks to Playbetr, we had hundreds of new abusive accounts. These aren't individuals who happened upon us. This is a handful of professional abusers or syndicates, which create as many accounts as they can, to try and slip as many accounts by us as they can. Again, these are accounts that are using some sort of banned tool, so they cannot lose.

With all these struggles gambling industry is still thriving. Still big companies like bet365, paddy power, and many other fiat/none fiat gambling sites are thriving. The industry needs to work with this limitations forever.

We would never accuse a player of multi-accounting or seize funds without 100% certainty of it. We have lost millions of dollars by paying out players who we weren't sure about at the time, but based on further investigation, we were able to determine it. In collaboration with other operators, sportsbook odds providers and security companies, we all continue to progress our skills, with a single goal in mind: To improve the sports betting industry. We operate with complete transparency and are not afraid of the extortion attempts of this and other players, who for so long have been using these forums to gain sympathy and get money

See here is the problem. It's not all transparent unless there are providing blockchain evidences or unbreakable evidences. Did the player got solid evidence? No (I am not saying to give him every bit of information but throw out some definite clue for him, so that he can not argue anymore), in the public place do we know if you are telling 100% truth, you are asking to believe your words (I have no problem considering the years of reputation you have but should we count on this?). Again throw out some clue so that it looks unbreakable. Right now all transparency are in between you and the third party you are using.


@b0r0, did you seek 3rd party mediation as PlayBetr is claiming, what is their take on this case?

We told him he is welcome to seek 3rd party mediation. He did. And we provided our evidence. If nothing further occurs, then the mediator has made his decision.

[PlayBetr]

-Snip-

Excellent feedback and analysis. These are all questions that any good 3rd party mediator will ask. It is their job to advocate for the player. We will cooperate in full.

Edit: Regarding the transparency, we don't mean that we are providing abusive players with details on how they were caught. Obviously, if he is guilty, he knows what he did already. In that case, why does he need to know how we found out? What we mean when we say we are fully transparent is that we are not hiding from this accusation. If it weren't for our comments in this thread, it would have died weeks ago, since he has provided little to no information. We are making it clear that this player is confirmed to have been abusively multi-accounting after previously being warned. We have described , in detail, the challenges we face and why it is necessary to do what we are doing. It is incredibly rare to get a glimpse into the security operations of a sportsbook, and we shouldn't be chastised for speaking up, when we could've said nothing and this accusation would have been long forgotten. We let our reputation as one of the most trustworthy gaming destinations speak for itself. What is best for our image would have been to simply paid him his $800, rather than letting him continually call us a scam all over the internet. But we are taking a stand against fraud and we are not alone. We are just doing it more openly.

[trapcoder666]

-Snip-

Excellent feedback and analysis. These are all questions that any good 3rd party mediator will ask. It is their job to advocate for the player. We will cooperate in full.

Edit: Regarding the transparency, we don't mean that we are providing abusive players with details on how they were caught. Obviously, if he is guilty, he knows what he did already. In that case, why does he need to know how we found out? What we mean when we say we are fully transparent is that we are not hiding from this accusation. If it weren't for our comments in this thread, it would have died weeks ago, since he has provided little to no information. We are making it clear that this player is confirmed to have been abusively multi-accounting after previously being warned. We have described , in detail, the challenges we face and why it is necessary to do what we are doing. It is incredibly rare to get a glimpse into the security operations of a sportsbook, and we shouldn't be chastised for speaking up, when we could've said nothing and this accusation would have been long forgotten. We let our reputation as one of the most trustworthy gaming destinations speak for itself. What is best for our image would have been to simply paid him his $800, rather than letting him continually call us a scam all over the internet. But we are taking a stand against fraud and we are not alone. We are just doing it more openly.

With hundreds of thousands of dollars spent on your tools to detect abusive multi-accounting, your platform should have automatically blocked him from depositing more and playing. Also please use regular text formatting. It's hard to read with the blue wall of avatar like texts.

[b0r0]

agree on every point with @BitcoinGirl.Club

as I said I am ready to make all KYC they can ask and they can imagine.

For proof, I ask admins/moderators of bitcointalk forum to publicly post my IP addresses I use to login to the bitcointalk and you can compare those IP address with the ones I used to PlayBetr, you will see it match - This way you dont have to expose your "hunderd thousands spent on tools to detective users" to me or anyone (btw If you spend so much on tools better spent some more on double license and not hide behind Curacao license   )

You are saying you do not hide, --for 10 days you was ignoring this thread and removing my posts on your main thread where u promote your sh*t 'Bookmaker/Casino' and you did not answered to any mail for 3-4 weeks and you removed "Live chat" option for me 

I will expose you on every forum. You are not taking a stand for 800$ you are taking a stand for 80 000$ lawsuit costs, because after all you can not confiscate anyone's money on your own will.

[PlayBetr]

With hundreds of thousands of dollars spent on your tools to detect abusive multi-accounting, your platform should have automatically blocked him from depositing more and playing. Also please use regular text formatting. It's hard to read with the blue wall of avatar like texts.

It kind of sounds like you are blaming the victim here. How about people just not create abusive multiple accounts and this won't be an issue?

It is impossible to please everyone here. If we give him the information about how he was caught, then he will be able to create new accounts without being caught. If we insist on high level KYC upon signup, then people will not play here because other Bitcoin sites do not require this. Many, many multiple accounts are found and closed, prior to them depositing. But there will always be ways to create new accounts. These abusive players make enough money to where they can pay someone else to do KYC. We have seen it happen countless times, which is why you hear about Skype calls, taking pictures near local landmarks and other seemingly invasive verification methods. There is no way to make everyone happy. When an abusive account is found on the withdrawal review, people ask why wasn't it found until he requested a withdrawal. In this case, we found him before he tried withdrawing and now people ask why wasn't he found on signup. The reason is that these people are professional cheaters and it can take many hours of research to confirm what is happening. This is bad for the industry, because it takes that time and money away from making better products for the vast majority of legitimate players. Therefore, blanket statements like "That's the way the industry is" or " The market is still thriving" do not have to apply here. We are doing what we can to make the industry better. We are doing it fairly. If players continue to create multiple abusive accounts, that is not on us, and they knew what they were risking when they attempted to cheat. If everyone just got their deposits back, they would be risking nothing. If abusive players know that they will no longer get their deposits back, they will be forced to find other work. In every society, thieves receive penalties for their crimes. We are not to blame, if a thief decides to steal a second time. Play fairly and you will get your winnings quickly. It is that simple.

[PlayBetr]

agree on every point with @BitcoinGirl.Club

as I said I am ready to make all KYC they can ask and they can imagine.

For proof, I ask admins/moderators of bitcointalk forum to publicly post my IP addresses I use to login to the bitcointalk and you can compare those IP address with the ones I used to PlayBetr, you will see it match - This way you dont have to expose your "hunderd thousands spent on tools to detective users" to me or anyone (btw If you spend so much on tools better spent some more on double license and not hide behind Curacao license   )

You are saying you do not hide, --for 10 days you was ignoring this thread and removing my posts on your main thread where u promote your sh*t 'Bookmaker/Casino' and you did not answered to any mail for 3-4 weeks and you removed "Live chat" option for me  

I will expose you on every forum. You are not taking a stand for 800$ you are taking a stand for 80 000$ lawsuit costs, because after all you can not confiscate anyone's money on your own will.

This right here attests to our point. This cheater knows that IP address and KYC are meaningless in this case, so he is asking for those. Hardly anyone is caught by IP address or KYC any more, because cheaters know that people used to be caught by IP address and KYC. Once he realizes how he was caught this time, then next time he does this, he will ask for IP address, KYC and the new thing, which he has now learned how to avert. All he is doing is saying words to get sympathy.

This matter is being reviewed by a 3rd party moderator. We have no further comment on the case. If anyone would like to have an open discussion on security, we can do it on another thread. Thank you to all our loyal supporters.

[BitcoinGirl.Club]

Excellent feedback and analysis. These are all questions that any good 3rd party mediator will ask. It is their job to advocate for the player. We will cooperate in full.

Edit: Regarding the transparency, we don't mean that we are providing abusive players with details on how they were caught. Obviously, if he is guilty, he knows what he did already. In that case, why does he need to know how we found out? What we mean when we say we are fully transparent is that we are not hiding from this accusation. If it weren't for our comments in this thread, it would have died weeks ago, since he has provided little to no information. We are making it clear that this player is confirmed to have been abusively multi-accounting after previously being warned. We have described , in detail, the challenges we face and why it is necessary to do what we are doing. It is incredibly rare to get a glimpse into the security operations of a sportsbook, and we shouldn't be chastised for speaking up, when we could've said nothing and this accusation would have been long forgotten. We let our reputation as one of the most trustworthy gaming destinations speak for itself.

If I was asked to trust your words over a brand new account (knowing it's very possible that someone is indeed cheating and trying to take advantage of the openness we show on the forum), I would trust your words. But this is not the right way to handle a case where you literally leaving everything to the hand of a 3rd party. All you did is asked to trust your reputation in the business. No one knows openly (at least in this discussion) who this third party is

What is best for our image would have been to simply paid him his $800, rather than letting him continually call us a scam all over the internet. But we are taking a stand against fraud and we are not alone. We are just doing it more openly.

Take stand against the fraud obviously but in this process the way you handled this case may not work in the future. If cases like this comes up regular basis and every time you claim that it's a 3rd party handling it then maybe some day you will start losing your credibility.

[PlayBetr]

If I was asked to trust your words over a brand new account (knowing it's very possible that someone is indeed cheating and trying to take advantage of the openness we show on the forum), I would trust your words. But this is not the right way to handle a case where you literally leaving everything to the hand of a 3rd party. All you did is asked to trust your reputation in the business. No one knows openly (at least in this discussion) who this third party is

Take stand against the fraud obviously but in this process the way you handled this case may not work in the future. If cases like this comes up regular basis and every time you claim that it's a 3rd party handling it then maybe some day you will start losing your credibility.

We always appreciate a new perspective from someone who is able to look at things rationally. As mentioned, there were many abusive accounts closed, but the only ones who did not receive their winnings or deposit were the clear multiple accounts, who had already been warned. Regarding the mediator, it was someone who was freely chosen by the OP. We will gladly provide more info about who it is and the result, once the case is concluded. We aren't sure if you are implying that there is no third party mediator, but it would make no sense for us to lie about that. Obviously it looks better for us if he didn't contact anyone, because then he would clearly be guilty. He just chose to avoid your question about the 3rd party mediator, because it is going to look bad for him when he loses. Everything he has posted is to manipulate the audience. We are just saying what is happening. If needed, we can prove that there a 3rd party mediator was contacted and we have replied with the details.

[b0r0]

agree on every point with @BitcoinGirl.Club

as I said I am ready to make all KYC they can ask and they can imagine.

For proof, I ask admins/moderators of bitcointalk forum to publicly post my IP addresses I use to login to the bitcointalk and you can compare those IP address with the ones I used to PlayBetr, you will see it match - This way you dont have to expose your "hunderd thousands spent on tools to detective users" to me or anyone (btw If you spend so much on tools better spent some more on double license and not hide behind Curacao license   )

You are saying you do not hide, --for 10 days you was ignoring this thread and removing my posts on your main thread where u promote your sh*t 'Bookmaker/Casino' and you did not answered to any mail for 3-4 weeks and you removed "Live chat" option for me  

I will expose you on every forum. You are not taking a stand for 800$ you are taking a stand for 80 000$ lawsuit costs, because after all you can not confiscate anyone's money on your own will.

This right here attests to our point. This cheater knows that IP address and KYC are meaningless in this case, so he is asking for those. Hardly anyone is caught by IP address or KYC any more, because cheaters know that people used to be caught by IP address and KYC. Once he realizes how he was caught this time, then next time he does this, he will ask for IP address, KYC and the new thing, which he has now learned how to avert. All he is doing is saying words to get sympathy.

This matter is being reviewed by a 3rd party moderator. We have no further comment on the case. If anyone would like to have an open discussion on security, we can do it on another thread. Thank you to all our loyal supporters.

Stop calling me a cheater because I did nothing wrong and I have told you that I am ready to do everything to prove it, on other side you do not accept any of my suggestions because you do not have any proof. About which 3rd party I chose, I do not ignore the question I chose 3rd party that you cooperate with which is E-Curacao Gaming (which btw is service that is on payroll from all the bookmakers who bought license the very same company which is a little bit irony. I would gladly use ECOGRA or MADRE or some other more respectable case.
https://www.trustpilot.com/review/www.curacao-egaming.com here is the rating of the 3rd party mediator that you ask your users to use and which I needed to use to solve this case. But if they rule in your favour I will first go to Ecogra and if that doesn't work next thing is lawsuit where you will pay x100 of the discussed amount.

So you basically refuse to cooperate, refuse to answer emails. Here is the only suggestion that can work so all the public can see who is the cheater, MODERATORS and admins can post all my IP which I used to login this forum and you can post PlayBetr from my account, you will see that they are matching. Also MODERATORS can also post if my IP logins on the forum match to any other IP address from other user here on forum (which of course is impossible, same as its impossible for me to be multi-accounting because it never happened)

also by every reply you make you only make yourself look like dumb cheater with no excuses, and also cheap, if your bosses see how you decrease the reputation of the bookmaker I think you are in line for firing lol.

[BitcoinGirl.Club]

MODERATORS and admins can post all my IP which I used to login this forum and you can post PlayBetr from my account, you will see that they are matching. Also MODERATORS can also post if my IP logins on the forum match to any other IP address from other user here on forum (which of course is impossible, same as its impossible for me to be multi-accounting because it never happened)

Even if you give permission, the forum admin will not involve in any such arbitration because the forum does not moderate any scam. This is a place run by community.

Anyway, I received some insider information from source (I would not say complete information but at least it helps to understand the situation) and I believe you are hiding information. You have not answer the question I left to you few post above.

Unfortunately we built a culture that suggest casino to refund their deposit if anything become wrong. But it's also noticeable that many abuser take the chance and hostage a casino to get their deposit back even if they intentionally played wrong. In many cases I had such feeling, I don't know if some of other experience forum users will agree with me or not.

[b0r0]

MODERATORS and admins can post all my IP which I used to login this forum and you can post PlayBetr from my account, you will see that they are matching. Also MODERATORS can also post if my IP logins on the forum match to any other IP address from other user here on forum (which of course is impossible, same as its impossible for me to be multi-accounting because it never happened)

Even if you give permission, the forum admin will not involve in any such arbitration because the forum does not moderate any scam. This is a place run by community.

Anyway, I received some insider information from source (I would not say complete information but at least it helps to understand the situation) and I believe you are hiding information. You have not answer the question I left to you few post above.

Unfortunately we built a culture that suggest casino to refund their deposit if anything become wrong. But it's also noticeable that many abuser take the chance and hostage a casino to get their deposit back even if they intentionally played wrong. In many cases I had such feeling, I don't know if some of other experience forum users will agree with me or not.

If you think about this '' @b0r0, did you seek 3rd party mediation as PlayBetr is claiming, what is their take on this case? ''
-Yes I wrote to their license suplier E-Curacao Gaming, but looking at their ratings and reviews I do not expect anything from it - https://www.trustpilot.com/review/www.curacao-egaming.com
If you are alluding to other question I must have missed it or dont see it. I dont hide anything

[b0r0]

The 3rd party that I contacted that is of course sponsored and paid by the bookmakers that use exactly and strictly only that mediator haven't yet responded

[b0r0]

Just a update on the situation after 1.5 months of waiting PLAYBETR still haven't responded the e-mails I wrote them, the only 3rd party mediator that they accept to talk with is also not responding and I guess they just decided to STEAL the money and not respond anything anywhere, still this will hurt the bad because I informed all possible review sites and their popularity is decreasing as we can see in their site visits number so it is good, and they will anyhow return this money on court after the 3rd party mediator response

[spyrosc200]

The 3rd party that I contacted that is of course sponsored and paid by the bookmakers that use exactly and strictly only that mediator haven't yet responded

Who told you there are not fair mediators?

Aren't you free to choose a mediator of your choice?

[PlayBetr]

Who told you there are not fair mediators?

Aren't you free to choose a mediator of your choice?

Exactly. He chose his own mediator (who we do not and have never sponsored). We presented our case. The mediator chose not to pursue further. Now he is hopping from mediator to mediator, hoping that one will eventually rule in his favor. No legitimate mediator will take a case which has already been decided on by someone else. This matter was ended weeks ago.

[LEVSKI7]

The 3rd party that I contacted that is of course sponsored and paid by the bookmakers that use exactly and strictly only that mediator haven't yet responded

Who told you there are not fair mediators?

Aren't you free to choose a mediator of your choice?

The mediator must be licensed.From a legal point of view, this is fraud.the law is looked at. this was not a mediator but a crook

[b0r0]

According to your site you say that you only cooperate with that mediator Curacao EGaming who by the way is your license provider (and is also license provider to all blacklisted bookmaker on this forum - coincidence or not?)
https://www.trustpilot.com/review/www.curacao-egaming.com Here is their ratings
and also they didnt send me any respond, tell your friends from Curacao Egaming to at least make official respond because they are acting same like you = not responding any e-mails  

Tell me which mediators (apart from the ones sponsored by you) are you ready to use before going on court?


And also answer me this:
- Do you have in the terms of conditions that you can keep (steal) someone's funds without providing proofs to the player for that?

and simplier question:
- Are you the only bookmaker who can withheld funds (deposit + winnings) from a player without explanation?


https://prnt.sc/PjP2qp9QDsnK Here I do not read that you can keep (steal) the money of the player, you should update your rules and put "We can steal everyone's money and not respond your mails"

https://prnt.sc/sEBWZvHPTBnj Here you say deposit will be returned, now you go against your rules, once again i suggest you to update your rules and say "We can do whatever we want and this Terms are just a procedure"

and once again, I have no multiple account here and I offered you thousands way to prove it but you accepted none of those, I offered you to make all video verifications that you can imagine but you prefer to met me in Curacao's courts when I will be on vacation there (which you will be paying for btw)  

[PlayBetr]

-Snip

You are lying to everyone. You have filed for multiple mediations. We responded to the first with many paragraphs of detail. We have proven this to a trusted member of the forum, which he has confirmed above. The other which has contacted us refused to take your case. These mediators don't take kindly to scammers wasting their time, when they are trying to provide a legitimate service. You tried. You lost. It's over.

[b0r0]

When you are so honest just answer the questions from above. I only submited through Curacao EGAMING only and have never received an answer from them yet about official decision (kindly ask them as they are your partners in crime to answer me)

the other which I contacted did not take the case because they dont have a department for dealing with Sports betting complaints, here is a proof about that https://casino.guru/playbetr-casino-the-player-s-account-got-closed they did not refuse because I am a scammer as you say lol
As you can see for everything I provide a proof, and apart from that you are only typing with bold blue letters and you think your statements are bolder, you are just funny.

By the way read what is casino.guru (one of biggest brands for casino reviews) saying about your joke casino/bookmaker >> https://casino.guru/playbetr-casino-review#tab=js-tab-detail-homepage   [[ Warning: Playbetr Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

As we already mentioned, we've rated Playbetr Casino as a struggling online casino. That doesn't necessarily mean it's bad, it only means it has relatively low revenues even after being on the market for quite some time, which can become an issue if you hit a big win. If you are a high-roller, we recommend finding a bigger casino to play at. ]]



and why you always ignore my questions?? Answer me this so everyone can know for future
-Tell me which mediators (apart from the ones sponsored by you) are you ready to use before going on court?

- Do you have in the terms of conditions that you can keep (steal) someone's funds without providing proofs to the player for that?

- Are you the only bookmaker who can withheld funds (deposit + winnings) from a player without explanation?

https://prnt.sc/PjP2qp9QDsnK Here I do not read that you can keep (steal) the money of the player, you should update your rules and put "We can steal everyone's money and not respond your mails"

https://prnt.sc/sEBWZvHPTBnj Here you say deposit will be returned, now you go against your rules, once again i suggest you to update your rules and say "We can do whatever we want and this Terms are just a procedure"



Also if Curacao EGaming doesnt respond in few more days, expect a call from my Curacao lawyer this is my last

[PlayBetr]

-Snip

You are a liar. This is not true and we showed @BitcoinGirl.Club the proof. We are done wasting any time on you and your extortion attempt.

[LEVSKI7]

playbetr is a scammer's manual. It shows us a lot of fraudulent practices 

[LEVSKI7]

https://casinogurubg.com/obzor-playbetr-casino#tab=js-tab-reviews 
Guru gives them a very low rating, but in reality they are a round 0 

[b0r0]

SUMMARY of all this is Playbetr do not respond mails, cooperate with mediators who are their license suppliers (by license supplier this means they pay 10 000 - 15 000 a year to get a license in Curacao by a firm who operates that for them because such license in Europe is very expensive and they cant run their dirty schemes with MGA or other license providers), refuse to answer questions which I posted them here, provided 0 evidence, refused to allow me make KYC and finally decided to keep all my money and not returning deposit even thought they have that nowhere in their rules.

You can see who is on the right side here by seeing their last few posts when I post proofs, they just say "You are a liar" "You lie" , I post proof again and post question, they again go "You lie" thats an argument we usually see from a person who steal and can't continue a debate cuz they have no facts and evidence.

Also its very interesting fact that after I got scammed the numbers of complaints against them raised on many other forums and review sites.

[b0r0]

Source: https://casino-howto.com/blog/how-to-file-a-complaint-to-gaming-curacao-nv-365jaz/ says this:

Here is what I have managed to find regarding the process
Gaming Curacao (N.V. 365/JAZ) is truly terrible when it comes to complaints against the casinos with its license.
There is no procedure to be found anywhere (no info on their official website) regarding how to file a complaint so the only thing you can do is to contact the commission:
Either via this email: info@gaming-curacao.com
Or by post: PO box 840, Willemstad, Curacao, Bonaire, Sint Eustatius and Saba



Source: https://game-protect.com/curacao-license-scam/ says this:


Curacao license scam 1668/JAZ, 365/JAZ, 5536/JAZ, 8048/JAZ
If you register directly at Curacao licensed casinos or sportbooks, then you bet or play on your own risk! Because the master-license holder neither supervises the casino nor takes responsibility in case of scams.

If you register your casino or sportsbook account with Game Protect here, then we will compensate your damage if the casino or sportsbook will scam you.


You can guess that they are licensed by the worst one 365JAZZ
The fact that you do not have number to be contacted by my lawyer is another proof of how scam you are

[LEVSKI7]

https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/
https://www.sportsbookreview.com/forum/showthread.php?p=30463978=This

[spyrosc200]

Curacao EGAMING is not a mediator but a licensor. Expect nothing from them.

From my experience, those below are fair mediators:

https://thepogg.com/all-complaints/

https://www.casinomeister.com/player-arbitration-pab/

If you decide to choose one of those 2 above, make sure you read their Terms as they both don't allow jeopardizing your case in public after you submit a complaint with them.

Casinoguru and askgamblers can be consider fair as well but personally i would choose one of the first 2 mentioned.

https://casino.guru/complaints

https://www.askgamblers.com/casino-complaints

As long as you both (OP and playbetr) agree to use one of mediators above, this case can easily be solved.

[PlayBetr]

Once again, we have already responded to a complaint from an industry leading mediator, chosen by the player, unrelated to the licensor. We provided details to the mediator and they chose not to pursue the case further. The player continues to intentionally leave out this information in any of his comments here, but we have shown the details of this privately to a trusted forum member here and he has confirmed this on the thread. We have completed our involvement here. This player is a proven abusive multi-accounter, who was fortunate enough to have received the full amount on his first account (a much larger amount). At that time, he was warned about creating additional accounts. We do not take this sort of thing lightly and would never seize funds without 100% confirmation of abuse. He can continue to make noise but we are done responding for good. We are looking forward to many exciting promos and updates for our many legitimate players to enjoy!

[b0r0]

Again you ignore all the questions.
And I explained about the mediator, it was the only one that you are accepting to use. You refuse all others. https://www.trustpilot.com/review/www.curacao-egaming.com Here is the one you accept only.

-No one ever from the forum confirmed that I am the abuser here.
-I stated i have no other accounts and I am ready to prove it by doing all KYC you can imagine.
-You never answered any question from me on the forum.
-You never answered any email from me.
-You never told if you have in your Terms of Conditions or Policy to withheld someone else funds.

There has been many complaints about you doing this same practice in last few months, some moderators from other forums tried to get in touch with your company (because of multiple people complaint) you dont respond to them too, lawyers try to reach you, no response too.

and after all this you say I am the cheater?

[spyrosc200]

Once again, we have already responded to a complaint from an industry leading mediator, chosen by the player, unrelated to the licensor. We provided details to the mediator and they chose not to pursue the case further. The player continues to intentionally leave out this information in any of his comments here, but we have shown the details of this privately to a trusted forum member here and he has confirmed this on the thread. We have completed our involvement here. This player is a proven abusive multi-accounter, who was fortunate enough to have received the full amount on his first account (a much larger amount). At that time, he was warned about creating additional accounts. We do not take this sort of thing lightly and would never seize funds without 100% confirmation of abuse. He can continue to make noise but we are done responding for good. We are looking forward to many exciting promos and updates for our many legitimate players to enjoy!

Can you name the mediator please?

[b0r0]

Once again, we have already responded to a complaint from an industry leading mediator, chosen by the player, unrelated to the licensor. We provided details to the mediator and they chose not to pursue the case further. The player continues to intentionally leave out this information in any of his comments here, but we have shown the details of this privately to a trusted forum member here and he has confirmed this on the thread. We have completed our involvement here. This player is a proven abusive multi-accounter, who was fortunate enough to have received the full amount on his first account (a much larger amount). At that time, he was warned about creating additional accounts. We do not take this sort of thing lightly and would never seize funds without 100% confirmation of abuse. He can continue to make noise but we are done responding for good. We are looking forward to many exciting promos and updates for our many legitimate players to enjoy!

Can you name the mediator please?

I contacted Curacao EGaming, as that is the only Logo on their site for complaints.

On PlayBetr terms of conditions they have this

Making a complaint - Second Level
17.5 If, for some reason, you are not satisfied with the resolution of your complaint by Playbetr, you may report a complaint to the Curacao Gaming Authority info@gaming-curacao.com and please reference Playbetr.com licensed by Dutch Antilles Management N.V.. License GLH-OCCHKTW0706262018.

- I dont know if Curacao EGaming and Curacao Gaming Authority is same thing... 


This is from their Terms of Conditions btw
18.4 Immediately following the cancellation of this Agreement by either party, Playbetr will return the amount in your Player Account subject to any withdrawal fees.

[LEVSKI7]

it is the most senseless thing to complain to curacao.https://www.onlinebetting.org.uk/betting-guides/gambling-with-an-unlicensed-site.html
this is what I wrote 50 times here. with a license from curacao the site is legal only for curacao.
why doesn't this scumbag comment on the fact that playbetr are criminals

[spyrosc200]

Once again, we have already responded to a complaint from an industry leading mediator, chosen by the player, unrelated to the licensor. We provided details to the mediator and they chose not to pursue the case further. The player continues to intentionally leave out this information in any of his comments here, but we have shown the details of this privately to a trusted forum member here and he has confirmed this on the thread. We have completed our involvement here. This player is a proven abusive multi-accounter, who was fortunate enough to have received the full amount on his first account (a much larger amount). At that time, he was warned about creating additional accounts. We do not take this sort of thing lightly and would never seize funds without 100% confirmation of abuse. He can continue to make noise but we are done responding for good. We are looking forward to many exciting promos and updates for our many legitimate players to enjoy!

Can you name the mediator please?

I contacted Curacao EGaming, as that is the only Logo on their site for complaints.

On PlayBetr terms of conditions they have this

Making a complaint - Second Level
17.5 If, for some reason, you are not satisfied with the resolution of your complaint by Playbetr, you may report a complaint to the Curacao Gaming Authority info@gaming-curacao.com and please reference Playbetr.com licensed by Dutch Antilles Management N.V.. License GLH-OCCHKTW0706262018.

- I dont know if Curacao EGaming and Curacao Gaming Authority is same thing... 


This is from their Terms of Conditions btw
18.4 Immediately following the cancellation of this Agreement by either party, Playbetr will return the amount in your Player Account subject to any withdrawal fees.

Mate, go ahead and post your complaint at thepogg or any other of those mediators mentioned earlier. No book can force you to use a certain mediator and tbf, Playbetr already wrote that you were free to contact a mediator of your choice.

If i was you, i would post my case at thepogg and i would mention that i already contacted Curacao Egaming without getting a response. If Playbetr statement that Curacao Egaming already voted for them, they will be free to sent thepogg all necessary proofs and as long as thepogg accepts them, they will vote for them as well.

I expect that both of you will agree that my proposal looks fair for all.

[b0r0]

Once again, we have already responded to a complaint from an industry leading mediator, chosen by the player, unrelated to the licensor. We provided details to the mediator and they chose not to pursue the case further. The player continues to intentionally leave out this information in any of his comments here, but we have shown the details of this privately to a trusted forum member here and he has confirmed this on the thread. We have completed our involvement here. This player is a proven abusive multi-accounter, who was fortunate enough to have received the full amount on his first account (a much larger amount). At that time, he was warned about creating additional accounts. We do not take this sort of thing lightly and would never seize funds without 100% confirmation of abuse. He can continue to make noise but we are done responding for good. We are looking forward to many exciting promos and updates for our many legitimate players to enjoy!

Can you name the mediator please?

I contacted Curacao EGaming, as that is the only Logo on their site for complaints.

On PlayBetr terms of conditions they have this

Making a complaint - Second Level
17.5 If, for some reason, you are not satisfied with the resolution of your complaint by Playbetr, you may report a complaint to the Curacao Gaming Authority info@gaming-curacao.com and please reference Playbetr.com licensed by Dutch Antilles Management N.V.. License GLH-OCCHKTW0706262018.

- I dont know if Curacao EGaming and Curacao Gaming Authority is same thing... 


This is from their Terms of Conditions btw
18.4 Immediately following the cancellation of this Agreement by either party, Playbetr will return the amount in your Player Account subject to any withdrawal fees.

Mate, go ahead and post your complaint at thepogg or any other of those mediators mentioned earlier. No book can force you to use a certain mediator and tbf, Playbetr already wrote that you were free to contact a mediator of your choice.

If i was you, i would post my case at thepogg and i would mention that i already contacted Curacao Egaming without getting a response. If Playbetr statement that Curacao Egaming already voted for them, they will be free to sent thepogg all necessary proofs and as long as thepogg accepts them, they will vote for them as well.

I expect that both of you will agree that my proposal looks fair for all.

I agree totally on this, I will do it tomorrow, the problem is that Curacao EGaming didnt give me official response yet about their decision (of course I dont have hopes on them to rule in my favour, or even answer me because they never answered anyone) so maybe thepogg will not want to get involve until I get official respond from Curacao EGaming.

I am only pissed off because this scam promoters dont answer the simply question do they have in their Terms of Conditions that they can confiscate all my funds [without explanation on mail, without answering lawyer etc]

[spyrosc200]

Once again, we have already responded to a complaint from an industry leading mediator, chosen by the player, unrelated to the licensor. We provided details to the mediator and they chose not to pursue the case further. The player continues to intentionally leave out this information in any of his comments here, but we have shown the details of this privately to a trusted forum member here and he has confirmed this on the thread. We have completed our involvement here. This player is a proven abusive multi-accounter, who was fortunate enough to have received the full amount on his first account (a much larger amount). At that time, he was warned about creating additional accounts. We do not take this sort of thing lightly and would never seize funds without 100% confirmation of abuse. He can continue to make noise but we are done responding for good. We are looking forward to many exciting promos and updates for our many legitimate players to enjoy!

Can you name the mediator please?

I contacted Curacao EGaming, as that is the only Logo on their site for complaints.

On PlayBetr terms of conditions they have this

Making a complaint - Second Level
17.5 If, for some reason, you are not satisfied with the resolution of your complaint by Playbetr, you may report a complaint to the Curacao Gaming Authority info@gaming-curacao.com and please reference Playbetr.com licensed by Dutch Antilles Management N.V.. License GLH-OCCHKTW0706262018.

- I dont know if Curacao EGaming and Curacao Gaming Authority is same thing... 


This is from their Terms of Conditions btw
18.4 Immediately following the cancellation of this Agreement by either party, Playbetr will return the amount in your Player Account subject to any withdrawal fees.

Mate, go ahead and post your complaint at thepogg or any other of those mediators mentioned earlier. No book can force you to use a certain mediator and tbf, Playbetr already wrote that you were free to contact a mediator of your choice.

If i was you, i would post my case at thepogg and i would mention that i already contacted Curacao Egaming without getting a response. If Playbetr statement that Curacao Egaming already voted for them, they will be free to sent thepogg all necessary proofs and as long as thepogg accepts them, they will vote for them as well.

I expect that both of you will agree that my proposal looks fair for all.

I agree totally on this, I will do it tomorrow, the problem is that Curacao EGaming didnt give me official response yet about their decision (of course I dont have hopes on them to rule in my favour, or even answer me because they never answered anyone) so maybe thepogg will not want to get involve until I get official respond from Curacao EGaming.

I am only pissed off because this scam promoters dont answer the simply question do they have in their Terms of Conditions that they can confiscate all my funds [without explanation on mail, without answering lawyer etc]

Mate, forget Curacao Egaming, they will not answer you. If you keep pushing them to answer you, they will answer you that ''according to license holder, you broke their terms, blah blah blah''.

Go ahead with thepogg. They are well aware about Curacao EGaming reputation, they will not base their judge on them.

Only thing being left is Playbetr to accept thepogg as a mediator.

So i am asking playbetr: Do you accept Thepogg as mediator in this case?

[b0r0]

You see they simply ignore now, this prove you who is the scam after all.

[cicadasTR]

Once again, we have already responded to a complaint from an industry leading mediator, chosen by the player, unrelated to the licensor. We provided details to the mediator and they chose not to pursue the case further. The player continues to intentionally leave out this information in any of his comments here, but we have shown the details of this privately to a trusted forum member here and he has confirmed this on the thread. We have completed our involvement here. This player is a proven abusive multi-accounter, who was fortunate enough to have received the full amount on his first account (a much larger amount). At that time, he was warned about creating additional accounts. We do not take this sort of thing lightly and would never seize funds without 100% confirmation of abuse. He can continue to make noise but we are done responding for good. We are looking forward to many exciting promos and updates for our many legitimate players to enjoy!

Can you name the mediator please?

I contacted Curacao EGaming, as that is the only Logo on their site for complaints.

On PlayBetr terms of conditions they have this

Making a complaint - Second Level
17.5 If, for some reason, you are not satisfied with the resolution of your complaint by Playbetr, you may report a complaint to the Curacao Gaming Authority info@gaming-curacao.com and please reference Playbetr.com licensed by Dutch Antilles Management N.V.. License GLH-OCCHKTW0706262018.

- I dont know if Curacao EGaming and Curacao Gaming Authority is same thing... 


This is from their Terms of Conditions btw
18.4 Immediately following the cancellation of this Agreement by either party, Playbetr will return the amount in your Player Account subject to any withdrawal fees.

Mate, go ahead and post your complaint at thepogg or any other of those mediators mentioned earlier. No book can force you to use a certain mediator and tbf, Playbetr already wrote that you were free to contact a mediator of your choice.

If i was you, i would post my case at thepogg and i would mention that i already contacted Curacao Egaming without getting a response. If Playbetr statement that Curacao Egaming already voted for them, they will be free to sent thepogg all necessary proofs and as long as thepogg accepts them, they will vote for them as well.

I expect that both of you will agree that my proposal looks fair for all.

I agree totally on this, I will do it tomorrow, the problem is that Curacao EGaming didnt give me official response yet about their decision (of course I dont have hopes on them to rule in my favour, or even answer me because they never answered anyone) so maybe thepogg will not want to get involve until I get official respond from Curacao EGaming.

I am only pissed off because this scam promoters dont answer the simply question do they have in their Terms of Conditions that they can confiscate all my funds [without explanation on mail, without answering lawyer etc]

Make sure you're emailing the right people; Curaçao Gaming and Curaçao Egaming are not the same thing and Playbetr only licensed with the first. Complaints@gaming-curacao.com is the best email. Try that but find another adjudicator like someone said, second The Pogg as well.

[b0r0]

Submitted complaint with Pogg before few days. I am 100% sure PlayBetr will not answer them nor provide any details and profs, same as they didnt answer SBR and CasinoGuru

[PlayBetr]

Submitted complaint with Pogg before few days.

This appears to be a lie
https://thepogg.com/casino-review/playbetr/#complaints

I am 100% sure PlayBetr will not answer them nor provide any details and profs, same as they didnt answer SBR and CasinoGuru

This is confirmed a lie

Here is proof that we responded to SBR, the day after he posted there
https://imgur.com/a/X4yIFyb

Here is proof that we responded to Casino Guru the day we were contacted
https://casino.guru/playbetr-casino-the-player-s-account-got-closed

I only submited through Curacao EGAMING

And now we have proof, by his own admission, that this was a lie, which we have stated multiple times previously

[b0r0]

Submitted complaint with Pogg before few days.

This appears to be a lie
https://thepogg.com/casino-review/playbetr/#complaints

I am 100% sure PlayBetr will not answer them nor provide any details and profs, same as they didnt answer SBR and CasinoGuru

This is confirmed a lie

Here is proof that we responded to SBR, the day after he posted there
https://imgur.com/a/X4yIFyb

Here is proof that we responded to Casino Guru the day we were contacted
https://casino.guru/playbetr-casino-the-player-s-account-got-closed

I only submited through Curacao EGAMING

And now we have proof, by his own admission, that this was a lie, which we have stated multiple times previously

Everything that you sent is another proof that you havent answered anywhere

https://casino.guru/playbetr-casino-the-player-s-account-got-closed

Nowhere u responded

[AHOYBRAUSE]

Submitted complaint with Pogg before few days.

This appears to be a lie
https://thepogg.com/casino-review/playbetr/#complaints

I am 100% sure PlayBetr will not answer them nor provide any details and profs, same as they didnt answer SBR and CasinoGuru

This is confirmed a lie

Here is proof that we responded to SBR, the day after he posted there
https://imgur.com/a/X4yIFyb

Here is proof that we responded to Casino Guru the day we were contacted
https://casino.guru/playbetr-casino-the-player-s-account-got-closed

I only submited through Curacao EGAMING

And now we have proof, by his own admission, that this was a lie, which we have stated multiple times previously

Everything that you sent is another proof that you havent answered anywhere

https://thepogg.com/complaint/playbetr-closed-account/
https://casino.guru/playbetr-casino-the-player-s-account-got-closed

Nowhere u responded

They responded to the email of casino.guru as they told you. "I have now made contact with the casino and the case is being discussed via e-mail".

And your pogg link is just empty and goes to the starting site.

Maybe you should rethink/update your arguments. Good luck.

[cicadasTR]

Submitted complaint with Pogg before few days.

This appears to be a lie
https://thepogg.com/casino-review/playbetr/#complaints

I am 100% sure PlayBetr will not answer them nor provide any details and profs, same as they didnt answer SBR and CasinoGuru

This is confirmed a lie

Here is proof that we responded to SBR, the day after he posted there
https://imgur.com/a/X4yIFyb

Here is proof that we responded to Casino Guru the day we were contacted
https://casino.guru/playbetr-casino-the-player-s-account-got-closed

I only submited through Curacao EGAMING

And now we have proof, by his own admission, that this was a lie, which we have stated multiple times previously

Everything that you sent is another proof that you havent answered anywhere

https://thepogg.com/complaint/playbetr-closed-account/
https://casino.guru/playbetr-casino-the-player-s-account-got-closed

Nowhere u responded

They responded to the email of casino.guru as they told you. "I have now made contact with the casino and the case is being discussed via e-mail".

And your pogg link is just empty and goes to the starting site.

Maybe you should rethink/update your arguments. Good luck.

You realise The Pogg's complaints are private until they've concluded? Maybe you should rethink/know what you're talking about. Good luck.

[cru7ufy]

did you ever get paid? just got scammed by them too.

[b0r0]

No they never paid, after my complaint there were dozens of others complaining but noone's case got solved

[PlayBetr]

No they never paid, after my complaint there were dozens of others complaining but noone's case got solved

You never got paid because you lost multiple mediations.
We see you deleted your link to ThePogg

Don't worry, we found it for you
https://thepogg.com/complaint/playbetr-closed-account/

Compare this

Everything that you sent is another proof that you havent answered anywhere

https://casino.guru/playbetr-casino-the-player-s-account-got-closed

Nowhere u responded

To this
https://loyce.club/archive/posts/6130/61302162.html

[b0r0]

This doesnt changes the fact that you never provided full details here or to me. That doesnt change the fact that you still have almost every week new user complaining from you.

and of course it doesnt change the fact that your turnover is getting smaller and your reviews everywhere is below 5.00 (below 5/10).. curacao licensed bookies scams are coming to an end once the new legislation come to power.

and most of all it doesnt change the fact that no where in your rules you have stated that you can confiscate funds of player without reasoning but the fact you are curacao licensed is enough for everybody to know who is the cheater in the situation