Do you mind sharing what is inside your .bat file config?
There might be another reason why it shows 0 ASIC/zombie mode.
If your miner is connected directly to the PC/laptop, not on the hub with its own power your PC/Laptop is not giving enough power to your miner.
You can lower the voltage or reduce the frequency to try if it's hashing then gradually increase it later until you found the best settings for voltage/frequency.
If didn't work then there is official thread of this Newpac you can find it here
https://bitcointalk.org/index.php?topic=5053833.0The above links are not for Newpac official thread.