trustdice - scam, very bad site.

[Heartilly]

Aside from the mentioned part of the terms that OP is violated based on the mail which are.....

https://trustdice.win/terms

10.1
Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.

13.1
If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.

..... consider also checking the Bonus Terms and Conditions that obviously refer to the bonus part of the site to see if such terms there is/are being violated but OP is not just aware.

Maybe these are the possible reasons that OP might be aware:

1. Bonuses are limited to one instance per user, IP address, electronic device, household, residential address, telephone number, payment method, email address and any public environments where computers and IP addresses are shared.

2. Players are not allowed to use any strategy in playing with an active bonus in order to fulfill the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings.

However, Trustdice should also explain to OP the detailed content of why a ban is imposed on the account and not just state the part of the terms that are violated (or is this already answered by Trustdice? as I have not looked deeply into OP's issue yet).

Edit: Trustdice forum representative @Coinbox1 just posted already that they will investigate the matter a few minutes ago before I posted this.

[1714887491]

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[Apocollapse]

It does appear to be a case of duplicate accounts and bonus abuse.

Savage! Now we're know @OP is creating fake accusation in order to get his winning by his dirty trick, this is why I mostly don't believe any accusation created by newbie that doesn't attach any images as a proof. They don't have any proof to show and just play with words, to make he's right and the casino is wrong. I believe the @OP will shut his mouth after you giving a complete explanation of this matter.

[Cryptomultiplier]

Aside from the mentioned part of the terms that OP is violated based on the mail which are.....

https://trustdice.win/terms

10.1
Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.

13.1
If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.

..... consider also checking the Bonus Terms and Conditions that obviously refer to the bonus part of the site to see if such terms there is/are being violated but OP is not just aware.

Maybe these are the possible reasons that OP might be aware:

1. Bonuses are limited to one instance per user, IP address, electronic device, household, residential address, telephone number, payment method, email address and any public environments where computers and IP addresses are shared.

2. Players are not allowed to use any strategy in playing with an active bonus in order to fulfill the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings.

However, Trustdice should also explain to OP the detailed content of why a ban is imposed on the account and not just state the part of the terms that are violated (or is this already answered by Trustdice? as I have not looked deeply into OP's issue yet).

Edit: Trustdice forum representative @Coinbox1 just posted already that they will investigate the matter a few minutes ago before I posted this.

Firstly, before one comes online to lay a claim against a business, he/she should present evidence of foul committed. Here, I do think OP was greedy to have wanted to outsmart the gambling site for more winnings. To bear in mind, a gambling site is all about making more money than giving out monies in reward or bonus form.
Furthermore, after reading through the terms and agreement, unless there is a point you omitted, you are found wanting. I however would employ the gambling site, Trustdice to be plain in the most understandable English; explain why such happened to you (OP).

[decodx]

Furthermore, after reading through the terms and agreement, unless there is a point you omitted, you are found wanting. I however would employ the gambling site, Trustdice to be plain in the most understandable English; explain why such happened to you (OP).

I don't want to prejudge the situation, but I doubt that a casino would ban and withhold funds from a user for no reason at all, especially since this would potentially damage the reputation of such an established company. Let's wait until we get a full explanation from the casino representative, since he already confirmed that they are aware of this issue.

[mak013]

If i understand right, the problem is that the OP break the rules of getting bonus. Even if it was a mistake due to inattentive reading the rules it is still a violation. So the trustdice can reject withdrawal or even nab account. And they answered the OP about it with the ToS. It`s sadly, but i think that trustdice made their job correct in this situation.

[Coinbox1]

Hello everyone,

TrustDice team here. We have received the OP's account information and will be updating our investigation very soon. It does appear to be a case of duplicate accounts and bonus abuse.

Thank you all!

Hello everyone,

TrustDice team here. The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

[wxa7115]

If i understand right, the problem is that the OP break the rules of getting bonus. Even if it was a mistake due to inattentive reading the rules it is still a violation. So the trustdice can reject withdrawal or even nab account. And they answered the OP about it with the ToS. It`s sadly, but i think that trustdice made their job correct in this situation.

The case seems to be very clear and there is no room for doubt about the casino being on the right and the player being the one that has been abusing the bonuses given by the casino.

That is bad enough, but then they come to this forum and most likely to other platforms as well and then they try to discredit the casino and create a bad image for it when they know very well they were the ones at fault, this is really despicable behavior but it is something we have learned to expect from people like that.

[yahoo62278]

Hello everyone,

TrustDice team here. We have received the OP's account information and will be updating our investigation very soon. It does appear to be a case of duplicate accounts and bonus abuse.

Thank you all!

Hello everyone,

The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

I love how people try to take advantage of a casino and think they're going to get away with it forever. Thanks for showing the community a detailed account of the cheaters activity and not just ignoring the topic.

[mak013]

If i understand right, the problem is that the OP break the rules of getting bonus. Even if it was a mistake due to inattentive reading the rules it is still a violation. So the trustdice can reject withdrawal or even nab account. And they answered the OP about it with the ToS. It`s sadly, but i think that trustdice made their job correct in this situation.

The case seems to be very clear and there is no room for doubt about the casino being on the right and the player being the one that has been abusing the bonuses given by the casino.

That is bad enough, but then they come to this forum and most likely to other platforms as well and then they try to discredit the casino and create a bad image for it when they know very well they were the ones at fault, this is really despicable behavior but it is something we have learned to expect from people like that.

As we see, the OP didn`t tell us the truth. This is the most interesting moment. He understand that he broke the rules but trying to prove that he is right and to get money from the casino. It is silly enough - after the answer @Coinbox1 the OP has no any support from the users i think.

~

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;

• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

I think the same referral link is the main reason. Everything else can be debatable in my opinion. Maybe there were still similar mail addresses, this is hidden.[/list]

[Fivestar4everMVP]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

This is not a proper way to make an accusation mate, alot of users here play on trustdice, if truly you think this casino is a scam and you want them not to be a victim, then add some evidence to your accusation, though this is not even the proper board to do this, but since youve posted it here, do well to add some proof so that users will not think you are just spamming..

And besides, have you contacted their customer support? what did they say that is the the reason why your account got banned? did they offer any solution or tell you what you must do before they can unban your account?
Or did you contact them and they didnt reply after how much time?

The above are things you should have had at hand before concluding whether the casino is a scam or not, you cant just make a post like this without any form of evidence and except users to believe you.

[EarnOnVictor]

This is a serious accusation, I thought trustdice is dependable but unfortunately, this is the second time I'm reading negative remarks about them. This is ill to be candid, but an accusation of this can't still be one side, try to attach proof to this, I am sure that people will trust you better. Before then, are you sure you did not disobey any rule? If yes, and if they did not defend it with proof as well after a while, it might be nice for BTT members and even yourself to report this and be wary of them.

I don't tolerate a thing like this as many of them want you to always lose which is unfair.

[bitcampaign]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

at least you provide screenshot evidence so it's easy to believe that your accusations are justified, if without evidence it's the same as your baseless accusations, if you don't have a problem and follow every rule there I think maybe your account is not problematic, try to contact service support or create post in their ANN thread on this forum

[Eureka_07]

<snip>

Clearly a violation of promotion and bonuses specifically on the deposit bonus and referral promotion of Trustdice.
I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

To the OP, you got busted. Next time, just play normally and do not abuse.

[coolcoinz]

2 days later no answer from OP? What happened mate? Taking your time gathering counter evidence or what?

When I see a scam accusation I'm usually on the side of the client even before all proof is shown. I want to be on the side of the victim and they usually play their roles well, but you've got to be a special kind to be scam a business and when caught accuse them of scamming you.

[Odusko]

It does appear to be a case of duplicate accounts and bonus abuse.

Savage! Now we're know @OP is creating fake accusation in order to get his winning by his dirty trick, this is why I mostly don't believe any accusation created by newbie that doesn't attach any images as a proof. They don't have any proof to show and just play with words, to make he's right and the casino is wrong. I believe the @OP will shut his mouth after you giving a complete explanation of this matter.

You are correct, most accusations that are coming from newbies always follow a pattern and most of them are just created to fud against competitors and their hide under the identity of newbies since they can easily create several accounts just to spam the forum with the wrong accusations.
But when you look closely you will notice the false claims and bonus abuse.

[CryptoHeadlineNews]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

Please my friend..
This is just an allegation to Trustdice casino until proven otherwise, because i expected you to have backed-up your scam allegations with the necessary screenshots, like the screenshot If your deposit, (either through Gmaithat app), screenshot to prove theeat you were banned and your login details, with detailled explanation how it all happened, so that if anyone who withto assist would have
able to have had a complete clue, and next step of approach, because Trustdice is not a scam casino, and theeere must have been a little bridge of misunderstanding where tou might have gone wrong.

But how about you try contact Sir "Hhampuz"...  He is the campaign manager, and i don't know he could be of help

[erep]

You are correct, most accusations that are coming from newbies always follow a pattern and most of them are just created to fud against competitors and their hide under the identity of newbies since they can easily create several accounts just to spam the forum with the wrong accusations.
But when you look closely you will notice the false claims and bonus abuse.

I have reviewed the accusations from every newbie account which has the same pattern, they have threaded the report without full description and don't include any valid evidence, I think it is not enough to bring down the competitor casino because the report is unprofessional and everyone thinks he has made the accusation false.

You are right, he has been proven to have abused the bonus in the post above and I have guessed that the above report is only used to find "bugs" so that he can get the welcome bonus from registering another account.

[DoublerHunter]

2 days later no answer from OP? What happened mate? Taking your time gathering counter evidence or what?

When I see a scam accusation I'm usually on the side of the client even before all proof is shown. I want to be on the side of the victim and they usually play their roles well, but you've got to be a special kind to be scam a business and when caught accuse them of scamming you.

^Sometimes when you violate the ToS you acted like you are a victim of scams, accusing the casino and that is why I prefer to believe when there is evidence shown. I read the whole reply but OP did not come up and give update on this thread and probably the reason could be lack of evidence and that is why OP abandoned this thread. I saw Trustdice trying to build a reputation here and spending money of it and effort, do you thing because of that they let the reputation lost? I don't think so.

[Piesel]

2 days later no answer from OP? What happened mate? Taking your time gathering counter-evidence or what?

I think the ops have already given up, as he has not updated the thread since it creates and even if he is looking for evidence he shouldn't have taken this long before he responds here.

Because the only evidence needed is screenshots of his evidence to prove the allegation against trust dice.

[mak013]

2 days later no answer from OP? What happened mate? Taking your time gathering counter evidence or what?

When I see a scam accusation I'm usually on the side of the client even before all proof is shown. I want to be on the side of the victim and they usually play their roles well, but you've got to be a special kind to be scam a business and when caught accuse them of scamming you.

He has no time to answer, he just registers new accounts

The same about me. The casino basically has a lot more options to ban a gambler, and as you know, the casino always wins. But sometimes we see such situations when a gambler knows that he is cheating, but tries to blame the casino. In such a situation, there is no sympathy for the gambler.